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All Journal Governance : Jurnal Ilmu Pemerintahan Abdimas Jurnal Ilmu Sosial dan Ilmu Politik (JISIP) Jurnal Administrasi Negara JURNAL ILMU PEMERINTAHAN E-Dimas: Jurnal Pengabdian kepada Masyarakat JSSH (Jurnal Sains Sosial dan Humaniora) The Indonesian Journal of Public Administration (IJPA) ARISTO JURNAL MUQODDIMAH : Jurnal Ilmu Sosial, Politik dan Hummaniora SELAPARANG: Jurnal Pengabdian Masyarakat Berkemajuan MUWAZAH: Jurnal Kajian Gender Sang Pencerah: Jurnal Ilmiah Universitas Muhammadiyah Buton Jurnal Pengabdian Kepada Masyarakat MEMBANGUN NEGERI Kybernan: Jurnal Studi Kepemerintahan Community Development Journal Jurnal Politikom Indonesiana Spirit Publik : Jurnal Administrasi Publik PRAJA: Jurnal Ilmiah Pemerintahan Jurnal Geuthee Jurnal Inovasi Penelitian Community Empowerment Jurnal Sains Teknologi dalam Pemberdayaan Masyarakat MALLOMO: Journal of Community Service Jurnal Administrasi Pemerintahan Desa JSIP: Jurnal Studi Ilmu Pemerintahan Society: Jurnal Pengabdian Masyarakat Jurnal Pengabdian Multidisiplin Komunitas : Jurnal Pengabdian Kepada Masyarakat Journal of Government Science Studies Dharma: Jurnal Pengabdian Masyarakat Mamangan Social Science Journal Journal Publicuho Room of Civil Society Development APLIKATIF: Journal of Research Trends in Social Sciences and Humanities Riwayat: Educational Journal of History and Humanities Room of Civil Social Development
Andy Arya Maulana Wijaya
Universitas Muhammadiyah Buton
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Nursing Public Health Social Sciences Other

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Journal : Riwayat: Educational Journal of History and Humanities

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Implementation of Mobile Samsat Services in Improving the Quality of Public Services in Bapenda Southeast Sulawesi Province Mayunita*, Sry; Wijaya, Andy Arya Maulana; Suhada, Suhada; Jahami, Jasti
Riwayat: Educational Journal of History and Humanities Vol 7, No 2 (2024): April, The Election and Political History
Publisher : Universitas Syiah Kuala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24815/jr.v7i2.38706

Abstract

Mobile Samsat is an innovation launched by the Southeast Sulawesi Bapenda as a form of innovation in the field of public services with the aim of increasing regional revenues sourced from the re-registration of Motor Vehicle Tax (PKB). This research aims to determine the implementation of Mobile Samsat services in improving the quality of public services in Bapenda Southeast Sulawesi. The research method used is a descriptive research method with a qualitative approach. Data collection techniques use three methods, namely interviews, observation and documentation studies. The data sources in this research consist of two, namely primary data sources and secondary data sources. The data analysis technique uses three stages, namely data reduction, data presentation, and drawing conclusions. The research results show that the overall implementation of Mobile Samsat services is running effectively. Communication variables that show that implementation has been effective. The resources variable shows that resources in overall implementation have been maximized, although there must be additional staff resources. The attitude or disposition variable of the implementer has shown a good attitude. The bureaucratic structure variable also shows the existence of Standard Operating Procedures (SOP) in the implementation of services.
Co-Authors AA Sudharmawan, AA Abbas, Fitriani Abdul Rahim Adan, L.M. Hasrul Adwian, Angga Agustina Syarifudin Al Fauzi Rahmat Al Haris, Ahmad Dahlan Alzarliani, Wa Ode Amiruddin, Amirudin Andika, Rian Anong Nani Ansar Suherman, Ansar Anwar Sadat Anwar Sadat Ardiansah Putra, Muhammad Rizal Arifin, Dadang Arsit La Udin Asrin Asrin Aua, Wa Eko Satria Firman Firman Fitriani Abbas Galih Bagas Soesilo Gazalin, Junaid Gufran, La Harry Fajar Maulana Hastuti Hastuti Hastuti Hastuti Hastuti Herman Lawelai Indra Indra Inzana, Nur Irmawati Irmawati Jahami, Jasti Jundi Syahrul Ramadhan L.M. Azhar Sa'ban La Doli La Ode Muhammad Azhar Sya’ban Lia Hanifa Mahyudin Mahyudin Mansur Mansur Maria Ulfa Maulana, Harry Fajar Mayunita*, Sry Mayunita, Sry Muh Askal Basir, Muh Askal Mujiono Sairun R Nareewan Klinrat Nastia Nastia Nastia, Nastia Nur Inzana Nurlinda Nurlinda, Nurlinda Nursalin, Nursalin Ode Bau, Waode Asmawati Rahmatul Ajhar Restiawati, Restiawati Rimayasi Rimayasi Risno, Risno Rusdy Julianto Rahmat Sa’ban, L.M. Azhar Safrin Salam Salma Saputri, Meri Meliyanti Sari, Putri Mawang Sa’ban, L.M. Azhar Siti Helmyati Sry Mayunita Sry Wulan Yunita Swari Suhada Suhada, Suhada Sujana, FatwaUly Hamuzan Sunarli, Wa Ode Swari, Sry Wulan Yunita Sya’ban, La Ode Muhammad Azhar Umar, Alan Wa Ode Sunarli Wd. Riniati Yanto, La Yunizal Nisaid