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Basri Bado, Basri
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Journal : Journal Economic Business Innovation

 1 
Improving MSME Performance through Innovation and Superior Service Quality Bado, Basri; Dunakhir, Samirah
Journal Economic Business Innovation Vol. 1 No. 1 (2024): April
Publisher : Inovasi Analisis Data

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69725/jebi.v1i1.23

Abstract

This study investigates the impact of innovation and service quality on the performance of Micro, Small, and Medium-Sized Enterprises (MSMEs) in Polewali Mandar Regency. Using a sample of 97 respondents from a population of 3,222 MSMEs, data were collected through a Likert scale questionnaire. Results indicate that both innovation and service quality significantly contribute to MSME success, enabling businesses to adapt to market changes and meet customer expectations. Moreover, innovation acts as a mediator, enhancing the influence of service quality on MSME performance. These findings underscore the importance of investing in service quality and fostering an environment conducive to innovation to promote the competitiveness and sustainability of MSMEs in Polewali Mandar Regency. This study offers valuable insights for stakeholders and policymakers seeking to support MSME development in the region, emphasizing the pivotal role of innovation and superior service quality in driving business success.
Co-Authors Abdul Rajab Abdul Wahab Adio, Matthew Olufemi Adriansyah Ahmad Fadhil Imran Akmal, Muhammad syafruddin Amaliah, Syarifah Afifah Rezki Anas, Agung Muliaman Andika Isma Ariaty B, Eka Asman, Nur Rezky Astuty , Sri Ayni, Citra Azzahra, Salsa Amelia Bahri, Sarmila Chalid Imran Musa Darman Manda Manda Diah Retno Dwi Hastuti Dinar, Muhammad Dunakhir, Samirah Dwi Anugerah Lestari Musa Fauzan Burhan, Ahmad Febriani Fitriani Fitriani Hajar Dewantara Harfian, Harfian Hasani, Hajrah Hasbiah, Sitti Hasriyuni Heni Pujiastuti INANNA Inanna, Inanna Irwandi Irwandi Irwandi Jailan, Wilka Jamil, Muh Kamaruddin, Citra Ayni Karim, Muh. Kadri Karmila, Yusri M. Yogi Riyantama Isjoni Mahdy. K, Muh. Raihan Eka Mahir Mahir, Mahir Marwan Maulida, Nur Aulyah Maulidya, Alifa Nurma Mirani, Anis MS, Nur Arif Mufli, Farhanul Muhammad Azis Muhammad Hasan Muhammad Imam Ma'ruf Muhammad Safri, Muhammad Muhammad Suyudi Muhammad Syafri, Muhammad Musdayanti, Aldea Najamuddin Najamuddin, Najamuddin Nur ‘Azah Pahrul, Pahrul Parinra, Syam Crisan Raharimalala, Soussou Rahim, Abd Rahim, Abd Rahmi Rahmi Regina Regina Rembulan, RT. Anugrah Fitri Romansyah Sahabuddin Rusdi Rusdi S, Fitriani. Sabbar, Sabbar Sahade Samsir, Andi Sari, Tiara Permata Satriadi, Satriadi SH, Khairun Nisa Solikhatun, Ismi Sri Astuty Sugianto Sugiarto S Supatminingsi, Tuti Susono, Juhasdi Syamsir, Andi SYAMSU ALAM Thamrin Tahir Tuti Supatminingsih Ummu Kalsum wahyuni wahyuni Zaenal, Andi Haidir Zainuddin, Zainuddin ZambrahtulAini, Andi Zulkifli Zulkifli