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All Journal Geo-Image Journal Syntax Literate: Jurnal Ilmiah Indonesia JURNAL PENDIDIKAN TAMBUSAI Ad-Deenar: Jurnal Ekonomi dan Bisnis Islam Journal of Information System, Applied, Management, Accounting and Research Al-Muqayyad Bertuah : Jurnal Syariah dan Ekonomi Islam Jurnal Akuntansi, Manajemen dan Ilmu Ekonomi (JASMIEN) ISTIKHLAF: Jurnal Ekonomi, Perbankan & Manajemen Syariah International Journal of Education, Social Studies, And Management (IJESSM) ProBisnis : Jurnal Manajemen Jurnal Manajemen Perbankan Keuangan Nitro Jurnal Komputer Teknologi Informasi Sistem Komputer (JUKTISI) Mutlaqah: Jurnal Kajian Ekonomi Syariah Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) Journal of Artificial Intelligence and Digital Business Inisiatif: Jurnal Ekonomi, Akuntansi Dan Manajemen KENDALI: Economics and Social Humanities Indonesian Research Journal on Education Innovative: Journal Of Social Science Research Pangripta Jurnal Ilmiah Kajian Perencanaan Pembangunan Jurnal Ilmiah Ekonomi dan Manajemen TGO Journal of Community Development Jurnal Pengabdian Masyarakat dan Riset Pendidikan Jurnal Media Akademik (JMA) Jurnal Akuntansi dan Keuangan Islam (JAKIs) JURNAL RUMPUN MANAJEMEN DAN EKONOMI Jurnal Intelek Dan Cendikiawan Nusantara JURNAL ILMIAH EKONOMI, MANAJEMEN, BISNIS DAN AKUNTANSI Jurnal Cendekia Ilmiah Jurnal Ekonomi, Manajemen, Akuntansi Ekopedia: Jurnal Ilmiah Ekonomi Tamasya LAN TABUR: JURNAL EKONOMI SYARIAH Indonesia Economic Journal Scripta Economica: Journal of Economics, Management, and Accounting Journal of Islamic Economics and Finance Jurnal Ilmiah Ekonomi dan Manajemen Indonesia
M. Yusuf Bahtiar, M. Yusuf
Universitas Islam Negeri Raden Intan Lampung
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Journal : TGO Journal of Community Development

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HR Audit-Based SOP Development for Sustainable Workforce Retention in Culinary MSMEs Kedai Bakso Pemuda Spesial Kuah Bening Fadilah, Mega Fianita; Iswari, Hanif Rani; Sudiyono, Sudiyono; Bahtiar , Muhammad Yusuf; Zahroh, Viony Alfiyatu; Nur, Ayu Wandani Mustika Rahma Ba'its
TGO Journal of Community Development Vol. 3 No. 2 (2025): July - December
Publisher : Trescode Green Organization

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56070/jcd.2025.005

Abstract

This community service project was conducted to address the high turnover rate among mobile bakso sales employees at Kedai Bakso Pemuda Spesial Kuah Bening in Malang City. The initiative aimed to enhance workforce stability through a structured Human Resource Audit (HRA) and the development of Standard Operating Procedures (SOPs) based on job analysis and placement principles. The project applied a participatory action approach, involving both management and employees in diagnosing human resource problems and co-developing solutions. The HRA process included five key stages: problem identification, job analysis, job evaluation, job placement, and SOP formulation, followed by monitoring and review. Data were collected through structured interviews, observations, and performance record analysis. Findings revealed that unclear job boundaries, overlapping responsibilities, and a lack of standardized performance monitoring were the primary causes of employee dissatisfaction and turnover. As a result, four major SOPs were developed covering recruitment and orientation, route management, sales operation, and reporting procedures. These SOPs provided clear task guidelines, transparent performance metrics, and fair compensation mechanisms. Within two months of implementation, employee turnover decreased by 25%, and satisfaction levels improved significantly, especially regarding communication and role clarity. This program demonstrates that human resource auditing, when combined with participatory SOP design, can transform informal MSME labor structures into efficient and sustainable systems. The model offers a replicable framework for other small enterprises that rely on mobile or field-based sales personnel, promoting workforce professionalism and long-term business resilience.
Co-Authors , Budimansyah Abdul Azis Alhalim Adib Fachri Adrie Oktavio Afrianto , Eko Afrizal Agus Kurniawan Ahmad Fairuzabadi Aisa Salsabila Ali Ramatni Aliyah, Tsabitah Andien Ayu Ristina Angelique, Pingkan Anggraini, Vivilia Anisyah, Ani Anna Ermawati Any Eliza Arbiansa, Ifan Ariawan, Ariawan Arie Fitria Arrohmanza Arrohmanza Asep Wahyudin Aulia Agustin Ayu, Ocha Nicka Basri, T. Saiful Bella Bevika Citra Etika Darojah, Etika Deni Iskandar Dewi, Shafira Visca Dwi Arya Pangestu Dwi Rahmawati Eko Nursalim, Eko Elismayanti Rembe Erike Anggraeni Ersi Sisdianto Fachry Abda El Rahman Fadilah, Mega Fianita Fadilla, Felisa Rachma Farida Akbarina Farrel, Muhammad Firdaus Firdaus Fitria, Arie Hanif Rani Iswari Hastin Nurafni Hosiah, Nur Amanatun Indah Ayudita Is Susanto Janah, Selin Puspo Jevira Marta Liza Judijanto, Loso Kaisa Zahwa Azhara Kurniati Karim Laila Rosmala Deviana Lestari, Elza Dwi Lestariza, Tri Loso Judijanto Luluk Sulastri Mayda Kistyanti Ananda Miftachul Amri Muhammad Syafri Nabila Destia Leviana Nahdia Hulwa Imania Najlaa Afifah Disty Nasruddin Nasruddin Nasruddin Nasruddin Nasruddin Noval Febriansyah NUNIEK DEWI PRAMANIK Nur, Ayu Wandani Mustika Rahma Ba'its Okta Supriyaningsih Oktafia, Selva Pitaloka, Winda Piyo, Piyo Alpinda Pratama, Lionardi Ursaputra Putra, Rizky Hamdala Putri Handayani Rahma Wahyu Ningrum Ramadhani Ramadhani Ramadhani, Weni Aulia Rean Mitasari Restie Utamie, Zathu Ria Eka Sabela Ridwansyah Rio Kurniawan Risqianti Putri Pangestika Saddam Hussaen Samuel Y. Warella Sapitri, Anisa Saputra, Abdurrohman Sari , Dina Anggita Sawlani, Dhiraj Kelly Selfia Yuspita Sari Septiawan, Andika Serly Setia Diwanti Sevira Karisma Shinta Rahmatika Sholekah, Fadhila Amallya Sindy Oktafia Sisdianto , Ersi Siti Nuridah Sitti Balqis Hamidah Stephanie Dwi Lestari Suar, Abi Suci Wulandari Sudarmanto, Eko Sudiyono Sudiyono Suhardi Suhardi Sulfianty Susanto, Is Syalsabilla Harisma Rahmadina Syariful Alawiyah Taufiqurrahman Taufiqurrahman Tiara Safitri Tongam E Panggabean Trista Amelia Saputri Tuti Lisnawati Ulfa Sofiana Wahyuni, Dian Siti Wati, Silvi Kesuma Windi Firdaus Yolanda Septian Yulianti, Fitria Yulistia Devi Zahroh, Viony Alfiyatu Zulaikah