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All Journal SUPREMASI: Jurnal Pemikiran, Penelitian Ilmu-Ilmu Sosial, Hukum dan Pengajarannya Jurnal Pendidikan Indonesia Ekuitas: Jurnal Pendidikan Ekonomi Jurnal PENA : Penelitian dan Penalaran JURNAL PENDIDIKAN EKONOMI: Jurnal Ilmiah Ilmu Pendidikan, Ilmu Ekonomi dan Ilmu Sosial Paedagoria : Jurnal Kajian, Penelitian dan Pengembangan Kependidikan Jurnal Kewirausahaan dan Bisnis Indonesian Journal of Learning Education and Counseling Jurnal Basicedu International Journal of Social Science and Business Jurnal EDUTECH Undiksha EQIEN - JURNAL EKONOMI DAN BISNIS Economic Education and Entrepreneurship Journal Soedirman Economics Education Journal Ideas: Jurnal Pendidikan, Sosial dan Budaya PINISI Discretion Review JEKPEND Jurnal Ekonomi dan Pendidikan Jurnal Dedikasi International Journal of Business, Law, and Education Daengku: Journal of Humanities and Social Sciences Innovation Business and Accounting Education Journal Indonesian Journal of Social and Educational Studies Seminar Nasional Pengabdian Kepada Masyarakat Jurnal Basicedu HUMAN: South Asian Journal of Social Studies Transformasi: Journal of Economics and Business Management Indonesian Journal of Contemporary Multidisciplinary Research SOCIETIES: Journal of Social Sciences and Humanities INSIGHT: Indonesian Journal of Social Studies and Humanities Jurnal Pengabdian Masyarakat Bangsa Indonesian Journal of Pedagogical and Social Studies West Science Business and Management Seminar Nasional Hasil Penelitian LP2M UNM West Science Journal Economic and Entrepreneurship Jurnal Akuntansi dan Keuangan West Science Jurnal Ekonomi dan Kewirausahaan West Science Indonesian Journal of Economics, Entrepreneurship, and Innovation Micronic: Journal of Multidisciplinary Electrical and Electronics Engineering Student Research Journal Intisari: Jurnal Inovasi Pengabdian Masyarakat Ekuitas Jurnal Pnedidikan Ekonomi KARYA: Journal of Educational Community Service Jurnal Perjuangan dan Pengabdian Masyarkat: JPPM
Muhammad Ihsan Said Ahmad
Universitas Negeri Makassar
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Journal : Seminar Nasional Hasil Penelitian LP2M UNM

 1 
Kualitas Pelayanan Pengaruhnya Terhadap Kepuasan Pelanggan Transportasi Online di Kota Makassar Mustari Mustari; Muh. Ihsan Said
Seminar Nasional LP2M UNM SEMNAS 2019 : PROSIDING EDISI 7
Publisher : Seminar Nasional LP2M UNM

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Abstract

Abstract. This study aims to explain the effect of service quality on customer satisfaction on users of online transportation services. This research is a verification study with that population, all online transportation users in Makassar city and a sample of 100 online transportation users. Data collection techniques used were observation, questionnaires and documentation. The testing techniques carried out included a questionnaire test consisting of a validity and reliability test, a classic assumption test consisting of a multicollinearity test, a heteroscedasticity test, a normality test, a simple linear regression analysis, a hypothesis test consisting of a t test and a coefficient of determination. The results showed that the quality of service is categorized as "good" in terms of indicators of reliability (reliability), responsiveness (responsiveness), assurance (assurance and certainty), empathy (caring), and tangible (physical form). While customer satisfaction is classified in the category of "high" in terms of indicators of the suitability of expectations, interest in reusing and willingness to recommend. Hypothesis testing results indicate that there is a relatively high influence between service quality on customer satisfaction on users of online transportation services in the city of Makassar Keywords: Service Quality, Customer Satisfaction 
Co-Authors Agung Zulfikri Agus Syam Ahmad Fadhil Imran Amri, A. Dhiya Iradah Andi Hikmah Dewi Sriyanti Andi Kurniawati Andi Mimi Nurhizah Andi Tenri Ampa Andi Tenri Ampa Anisa Muawanah Azzahra Annisa Rezki Ramadhani Anto, Muhammad Ansar Anugrawati, A. Arfawati Arfawati Asmi Asmi Asriani Asriani Balki, Syarifah Citra Ayni Kamaruddin Dianta Mustofa K. Dinar, Muhammad Dwi Ayu Sarah esso, andi sawe ri Fatmawati Fausiy, Muhammad Fazlih Ferry Arfiansyah Fitriani Fitriani Hadi Nasbey Hajerah Hasmawaty, Hasmawaty Hikmayani Subur Ilham Thaef Ilham Thaief Inanna Karin Riska Febriani Kartina Kartina Latifah Asmil Fauzi Lusiana Lusiana Marhawati Mega Krisdayani Miranda Miranda Miranda Mitra Amalia Gama Moehamad Satiadharma Muhammad Dinar Muhammad Dinar Muhammad Hasan Muhammad Hasan Muhammad Ikram Idrus Muhammad Iqbal Usman Muhammad Ishlah Idrus Muhammad Islah Idrus Muhammad Jufri Muhammad Rakib Muhammad Rakib Muhammad Rakib Muhammad Rijal Shafar Muhammad Yamin Mukarramah Mukarramah Mustari Mustari Mustari Mustari Mustari Mustari Muti Almuna Nudiana, Nudiana Nur Ainun Syafri Nur Aisyah Buana Putri Nur Arisah Nur Asni Aulia Nur Dian Wahyuni Nur Samsul Bahri Nur Samsul Bahri Nur Samsul Bahri, Nur Samsul Bahri Nur Shofa Nurdiana Nurdiana Nurdiana Nurdiana Nurjannah Nurjannah Nurjannah NURLIANA NURLIANA Putri Ayu Annisa Raden Mohamad Herdian Bhakti Rafika Kaharuddin Rahmatullah Rahmatullah Rahmatullah Rahmatullah Rahmatullah Ratnah Ratnah Ratnah S Regal Vedrian Riesso, Andi Sawe Rifka Pratiwi Salamun Pasda Sanriani Nur Shafar, Muhammad Rijal Sitti Rapika St. Fatmah Hiola St. Reski Amalia Syamsu Rijal Syamsu Rijal Syamsu Rijal Syamsuardi Saodi Tadampali, Andi Caezar To Thamrin Tahir Thamrin Tahir Tisan Tisan Tuti Supatminingsi Tuti Supatminingsih zulitsnayarti syam