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All Journal Indonesian Journal of Geography Jurnal Teknik Sipil dan Perencanaan Jurnal Edukasi dan Penelitian Informatika (JEPIN) Jurnal Informatika dan Teknik Elektro Terapan Sistemasi: Jurnal Sistem Informasi Bianglala Informatika : Jurnal Komputer dan Informatika Akademi Bina Sarana Informatika Yogyakarta Indonesian Journal on Software Engineering (IJSE) Perspektif : Jurnal Ekonomi dan Manajemen Universitas Bina Sarana Informatika Jurnal Teknik Komputer AMIK BSI Paradigma Jurnal Komputasi JITK (Jurnal Ilmu Pengetahuan dan Komputer) Techno Nusa Mandiri : Journal of Computing and Information Technology Jurnal Pengabdian Masyarakat AbdiMas Jurnal Manajemen Informatika ELITE Journal: Journal of English Linguistics, Literature, and Education Progresif: Jurnal Ilmiah Komputer Jurnal Manajemen Informatika dan Sistem Informasi Medika Kartika : Jurnal Kedokteran dan Kesehatan JATI (Jurnal Mahasiswa Teknik Informatika) JOURNAL OF INFORMATION SYSTEM RESEARCH (JOSH) Jurnal Infortech Jurnal Graha Pengabdian Jurnal Pengabdian kepada Masyarakat Nusantara Infotech: Jurnal Informatika & Teknologi Reputasi: Jurnal Rekayasa Perangkat Lunak Jurnal Saintekom : Sains, Teknologi, Komputer dan Manajemen JUSTIN (Jurnal Sistem dan Teknologi Informasi) Journal of Artificial Intelligence and Engineering Applications (JAIEA) Ceddi Journal of Information System and Technology (JST) Jurnal Penelitian dan Pengabdian Masyarakat Jotika Jurnal Abdimas Maduma Journal of Entrepreneurship and Community Innovations Seshiski: Southeast Journal of Language and Literary Studies Secure And Knowledge-Intelligent Research in Cybersecurity And Multimedia (SAKIRA) Intechno Journal : Information Technology Journal Indonesian Community Service Journal of Computer Science (IndoComs)
Ali Mustopa, Ali
Universitas Bina Sarana Informatika
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Journal : Jurnal Manajemen Informatika

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Pengukuran Kualitas Layanan Sistem Informasi Poliklinik (SIPOLINK) dengan Metode Webqual 4.0 Mustopa, Ali; Pratama, Eri Bayu; Nawawi, Hendri Mahmud
Jurnal Manajemen Informatika JAMIKA Vol 14 No 2 (2024): Jurnal Manajemen Informatika (JAMIKA)
Publisher : Program Studi Manajemen Informatika, Fakultas Teknik dan Ilmu Komputer, Universitas Komputer Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34010/jamika.v14i2.12937

Abstract

The Polyclinic Information System (SIPOLINK) is designed to improve the quality of patient service by monitoring medical records more effectively and efficiently at the West Kalimantan Provincial Government Polyclinic. As an agency that handles health problems, the application of SIPOLINK provides significant added value for primary services, especially for users, namely all employees at the Polyclinic. This study aims to assess the quality of the SIPOLINK website services with the goal of improving service delivery to the community. The method used is Webqual 4.0, which includes three variables: usability quality, information quality, and interaction quality. Primary data was collected through a Likert scale questionnaire with 24 statements distributed to 30 respondents. Data analysis was conducted using descriptive statistical methods. The results indicate that interaction quality does not affect user satisfaction, while usability quality and information quality have a significant impact. The quality of SIPOLINK services affects user satisfaction by 87.3%, indicating that improvements in these areas can significantly enhance service delivery to the community.
Co-Authors Abda Abda Abdul Hamid Abdul Latif Abdul Latif Abdul Latif Ade Hendini Adrianus Ixnasius Bedong Agung Baitul Hikmah Agung Sasongko Agung Sasongko Agus Junaidi Agustiani, Sarifah Andi Saryoko Antonius Yadi Kuntoro Ari Cahyono Bayu Setiaji Burhan, Faika Dedi Jayanta, Ida Ketut Desyandri Desyandri Dewanto Yusuf Priyambodo DEWI RAHMAWATI Eri Bayu Pratama, Eri Bayu Fachrurozi, Ahmad Firdaus, Muhammad Rifqi Firmansyah, Herman firmansyah, Yoki Fitriana, Lady Agustin Ganda Wijaya Ganda Wijaya, Ganda Hartono . Hendri Mahmud Nawawi Hermanto Hermanto Ikhsanda, Reza Insan, Siti Rahma JOKO DWI SANTOSO Khultsum, Umi Kukuh, Kukuh Kusnawi Kusnawi Lady Agustin Fitriana Laksono Trisnantoro Lilik Rita Lindayani Lisnawanty Lisnawanty Lukman Hakim M. Rangga Ramadhan Saelan Mahmud Nawawi, Hendri Maysaroh, Maysaroh Mochammad Abdul Azis Muhammad Fahmi Julianto Muhammad Iqbal Muhammad Iqbal Muhammad Nandi Buchari Muhammad Rezki Muhammad Sony Maulana Muhammad Sony Maulana Mulyatun, Sri Mustika Dewi, Melany Nanik Wuryani Nawawi, Hendri Mahmud Nuraeni Herlinawati Nuraini Sekarsih, Fitria Nurjannah Nurjannah Nurmalasari Nurmalasari Pratiwi Retnaningdyah, Pratiwi Pribadi, Denny Pringgondani, Restu Putra Pratama Syahrival Putra, Andriyan Dwi Putro, Miko Kastomo Rabiatus Saadah Rabiatus Sa’adah Rahmat Hidayat Raja Sabaruddin Rangga Sanjaya Ravi Manisha Reza Maulana Reza Maulana Risdiansyah, Deni Rizka Dahlia Rizky Ade Safitri Robial, Siti Muawanah Rusda Wajhillah, Rusda Sa'adah, Rabiatus Saifulloh, Ahmad Iklil Sekarsih, Fitria Nuraini Seniwati, Erni Setiawanto, Irwan Sholeha, Eka Wahyu Siti Khotimatul Wildah Sopiyan Dalis Steven Suhartono Suharyanto Suharyanto Suharyanto Supriatna, Agus Teofilus Tirta Jumata Tiara Maulida TONNY HIDAYAT Umi Khultsum Wahyu Nugraha Wahyutama Fitri Hidayat Windu Gata Windu Gata Yoseph Tajul Arifin Yudhistira Yudhistira