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All Journal Indonesian Journal of Geography Jurnal Teknik Sipil dan Perencanaan Jurnal Edukasi dan Penelitian Informatika (JEPIN) Sistemasi: Jurnal Sistem Informasi Bianglala Informatika : Jurnal Komputer dan Informatika Akademi Bina Sarana Informatika Yogyakarta Indonesian Journal on Software Engineering (IJSE) Perspektif : Jurnal Ekonomi dan Manajemen Universitas Bina Sarana Informatika Jurnal Teknik Komputer AMIK BSI Paradigma Jurnal Komputasi JITK (Jurnal Ilmu Pengetahuan dan Komputer) Techno Nusa Mandiri : Journal of Computing and Information Technology Jurnal Pengabdian Masyarakat AbdiMas Jurnal Manajemen Informatika ELITE Journal: Journal of English Linguistics, Literature, and Education Jurnal Manajemen Informatika dan Sistem Informasi Medika Kartika : Jurnal Kedokteran dan Kesehatan JATI (Jurnal Mahasiswa Teknik Informatika) JOURNAL OF INFORMATION SYSTEM MANAGEMENT (JOISM) JOURNAL OF INFORMATION SYSTEM RESEARCH (JOSH) Jurnal Infortech Jurnal Graha Pengabdian Infotech: Jurnal Informatika & Teknologi Reputasi: Jurnal Rekayasa Perangkat Lunak Jurnal Saintekom : Sains, Teknologi, Komputer dan Manajemen JUSTIN (Jurnal Sistem dan Teknologi Informasi) Ceddi Journal of Information System and Technology (JST) Jurnal Penelitian dan Pengabdian Masyarakat Jotika Journal of Entrepreneurship and Community Innovations Seshiski: Southeast Journal of Language and Literary Studies Secure And Knowledge-Intelligent Research in Cybersecurity And Multimedia (SAKIRA) Intechno Journal : Information Technology Journal SITEKNIK: Sistem Informasi, Teknik dan Teknologi Terapan
Ali Mustopa, Ali
Universitas Bina Sarana Informatika
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Journal : Jurnal Manajemen Informatika

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Pengukuran Kualitas Layanan Sistem Informasi Poliklinik (SIPOLINK) dengan Metode Webqual 4.0 Mustopa, Ali; Pratama, Eri Bayu; Nawawi, Hendri Mahmud
Jurnal Manajemen Informatika JAMIKA Vol 14 No 2 (2024): Jurnal Manajemen Informatika (JAMIKA)
Publisher : Program Studi Manajemen Informatika, Fakultas Teknik dan Ilmu Komputer, Universitas Komputer Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34010/jamika.v14i2.12937

Abstract

The Polyclinic Information System (SIPOLINK) is designed to improve the quality of patient service by monitoring medical records more effectively and efficiently at the West Kalimantan Provincial Government Polyclinic. As an agency that handles health problems, the application of SIPOLINK provides significant added value for primary services, especially for users, namely all employees at the Polyclinic. This study aims to assess the quality of the SIPOLINK website services with the goal of improving service delivery to the community. The method used is Webqual 4.0, which includes three variables: usability quality, information quality, and interaction quality. Primary data was collected through a Likert scale questionnaire with 24 statements distributed to 30 respondents. Data analysis was conducted using descriptive statistical methods. The results indicate that interaction quality does not affect user satisfaction, while usability quality and information quality have a significant impact. The quality of SIPOLINK services affects user satisfaction by 87.3%, indicating that improvements in these areas can significantly enhance service delivery to the community.
Co-Authors Abdul Hamid Abdul Latif Abdul Latif Abdul Latif Abdulloh, Ferian Fauzi Agung Baitul Hikmah Agung Sasongko Agung Sasongko Agus Junaidi Agustiani, Sarifah Ahmad Fachrurozi Andi Saryoko Antonius Yadi Kuntoro Ari Cahyono Bayu Setiaji Burhan, Faika Dedi Jayanta, Ida Ketut Desyandri Desyandri Devi Wulandari Devi Wulandari Dewanto Yusuf Priyambodo Eri Bayu Pratama, Eri Bayu Favian Afrheza Fattah Firmansyah, Herman Fitria Nuraini Sekarsih Ganda Wijaya Ganda Wijaya, Ganda Hartono . Hendri Mahmud Nawawi Hermanto Hermanto Ikhsanda, Reza JOKO DWI SANTOSO Khultsum, Umi Kukuh, Kukuh Kusnawi Kusnawi Lady Agustin Fitriana Laksono Trisnantoro Lisnawanty M Rangga Ramadhan Saelan Mahmud Nawawi, Hendri Maysaroh, Maysaroh Mochammad Abdul Azis Muhammad Fahmi Julianto Muhammad Iqbal Muhammad Iqbal Muhammad Rezki Muhammad Rifqi Firdaus Muhammad Sony Maulana Mulyatun, Sri Nanik Wuryani Nauvaldhi , Muhammad Sachib Farhan Nawawi, Hendri Mahmud Nuraeni Herlinawati Pratiwi Retnaningdyah, Pratiwi Pribadi, Denny Putro, Miko Kastomo Rabiatus Sa'adah Rabiatus Sa’adah Rahmat Hidayat Raja Sabaruddin Rangga Sanjaya Ravi Manisha Risdiansyah, Deni Rizka Dahlia Rizky Ade Safitri Robial, Siti Muawanah Rusda Wajhillah, Rusda Saifulloh, Ahmad Iklil Sari, Monika Sekarsih, Fitria Nuraini Seniwati, Erni Setiawanto, Irwan Sholeha, Eka Wahyu Siti Khotimatul Wildah Sopiyan Dalis Steven Suhartono Suharyanto Suharyanto Suharyanto TONNY HIDAYAT Umi Khultsum Wahyu Nugraha Wahyutama Fitri Hidayat Windu Gata Windu Gata Yoseph Tajul Arifin Yudhistira Yudhistira