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All Journal Persona: Jurnal Psikologi Indonesia Jurnal Teknologi Informasi dan Ilmu Komputer Proceeding of the Electrical Engineering Computer Science and Informatics IJHCM (International Journal of Human Capital Management) Jurnal Ilmiah FIFO JITK (Jurnal Ilmu Pengetahuan dan Komputer) Techno Nusa Mandiri : Journal of Computing and Information Technology JIPI (Jurnal Ilmiah Penelitian dan Pembelajaran Informatika) Dinasti International Journal of Management Science Dinasti International Journal of Education Management and Social Science Jurnal Ilmu Teknik dan Komputer Jurnal Ilmiah Manajemen Kesatuan Psikosains: Jurnal Penelitian dan Pemikiran Psikologi Dinasti International Journal of Digital Business Management Jurnal Pengabdian Masyarakat Asia International Journal of Social and Management Studies (IJOSMAS) Prima Abdika: Jurnal Pengabdian Masyarakat Jurnal Saintekom : Sains, Teknologi, Komputer dan Manajemen Bit (Fakultas Teknologi Informasi Universitas Budi Luhur) Indonesian Journal of Business Analytics (IJBA) Jurnal Abdimas Perbanas International Journal of Advanced Multidisciplinary Media Abdimas Jurnal Multidisiplin Indonesia Jurnal Pengabdian Masyarakat Nasional International Journal of Law, Policy and Governance Artinara Journal of Sustainable Economic and Business Asian Journal of Management, Entrepreneurship and Social Science Studia: Journal of Humanities and Education Studies
Nia Kusuma Wardhani
Universitas Mercu Buana
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Neuroscience Physics Public Health Social Sciences Veterinary Other

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Improving the Academic Environment and Teaching Quality through Data Segmentation and Decision Trees Nia Kusuma Wardhani; Windu Gata
Dinasti International Journal of Education Management And Social Science Vol. 6 No. 6 (2025): Dinasti International Journal of Education Management and Social Science (Augus
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v6i6.5288

Abstract

This study aims to assess and segment graduate student satisfaction in the Master of Management Program at UMB, focusing on academic services and teaching quality, using a data-driven approach through K-Means clustering and Decision Tree classification. The K-Means method successfully identified three distinct satisfaction clusters: Very Satisfied, Satisfied, and Dissatisfied. From an HRD perspective, this segmentation provides strategic insights into how students perceive institutional service delivery—spanning administrative processes, supporting infrastructure, and interaction quality across service units. These insights reflect the internal customer experience, which is critical in managing human capital performance within higher education institutions. The clustering results were further examined using a Decision Tree to identify key attributes driving satisfaction levels. Factors such as clarity in professional certification procedures (K55), responsiveness of certification services (K56), and management service quality (K78) emerged as dominant predictors of satisfaction in the service domain. In the teaching domain, lecturer empathy (K03) and responsiveness (K01) were shown to significantly influence student engagement and academic trust—two core components in HRD models for faculty performance. These findings suggest the need for targeted capacity-building programs, soft skill enhancement, and infrastructure development. By integrating student feedback into ongoing HR practices and quality assurance mechanisms, institutions can foster a more human-centered, responsive, and effective educational environment.
PERAN CHARACTER STRENGTH TERHADAP RESILIENSI AKADMEIK PADA MAHASISWA YANG BEKERJA Luthfi Noor Aini; Davita Variani; Nia Kusuma Wardhani
PSIKOSAINS (Jurnal Penelitian dan Pemikiran Psikologi) Vol. 19 No. 2 (2024)
Publisher : Universitas Muhammadiyah Gresik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30587/psikosains.v19i2.8180

Abstract

Background: Students who study and work face many daily challenges such as time constraints, work and study pressures, and busy schedules that can cause stress and interfere with individual mental health. Resilience is a factor that plays an important role so that individuals can survive in overcoming problems and adapting to stressful situations. Objective: This study examines whether there is an influence of character strength on resilience in working students. Method: This type of research is quantitative with simple regression analysis that measures the magnitude of the influence between the dependent variable and the independent variable. Total respondents were 149 working students in Yogyakarta Province. Results: Character strength variables can be used as predictors of academic resilience variables. The R square value of 0.163 indicates that 16.3% of the Character strength variable can predict the level of academic resilience in the subject. Conclusion: There is a significant relationship between Character strength and resilience in working students. The relationship between the two variables is positive, which means that if the Character strength in students is positive, the resilience is high, otherwise if the student's Character strength is negative, the resilience is low.
The Workplace wellbeing dan employee engagement pada karyawan: Menguji peranan resiliensi sebagai mediator: Workplace wellbeing and employee engagement in employees: Examining the role of resilience as a mediator Dewi, Ros Patriani; Wardhani, Nia Kusuma
Persona:Jurnal Psikologi Indonesia Vol. 12 No. 1 (2023): Juni
Publisher : Faculty of Psychology Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/persona.v12i1.8574

Abstract

The existence of globalization encourages every organization to be more adaptive in facing dynamic changes. Employee engagement is considered one of the important factors that can increase human resource performance. This research aimed to understand the impact of variables that can influence employee engagement, in order for the employees can be more engaged to the organization. Furthermore, this study examined the relationship between workplace well-being toward employee engagement with resilience as a mediator. The method used in this research was the quantitative method. The questionnaires using a random sampling technique and the answers from 183 employees across various regions in Indonesia with the following characteristics: employees aged 20 to 50, minimum tenure 1 year, were analyzed using SEM (Structure Equation Modelling) with the assistance of the smart PLS program. According to the analysis, it was found that (1) workplace wellbeing positively significantly influences employee engagement, (2) workplace wellbeing positively significantly influences resilience, (3) resilience positively significantly influences employee engagement, and (4) resilience mediates the relationship between workplace wellbeing and employee engagement. The result indicates that an Organization can increase employee engagement by building strong workplace well-being and supporting employees in increasing their resilience.
Market-Based Dynamic Capability Model with the Role of Government as Mediator for the Sustainability of SME Enterprises South Meruya, West Jakarta Sonny Indrajaya; Tine Yuliantini; Suprapto; Nia Kusuma Wardhani; Winda Widianty; Sri Hartono; Zikri Muhammad; Muhamad Maizar
Jurnal Pengabdian Masyarakat Vol. 7 No. 1 (2026): Jurnal Pengabdian Masyarakat
Publisher : Institut Teknologi dan Bisnis Asia Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32815/jpm.v7i1.2986

Abstract

Purpose: To examine how market-based dynamic capabilities influence SME sustainability in South Meruya, West Jakarta, emphasizing the mediating role of government support. Method: A conceptual model grounded in Resource-Based and Market-Based View theories was tested using questionnaire data from 25 SMEs, analyzed via Structural Equation Modeling (SEM). Practical Applications: Findings inform targeted training programs and policy frameworks that strengthen SMEs' adaptive capacity, export orientation, and responsiveness to sustainability demands through enhanced market-based knowledge and resource integration. Conclusion: Dynamic capabilities are effectively cultivated when SMEs strategically align market-oriented resources, capabilities, and knowledge within volatile, competitive environments, with government support critically mediating these relationships to foster long-term business sustainability.
The Effect of Internal Communication and Career Sustainability on Job Satisfaction Mediated by Work Motivation Monica Dylonna MS; Nia Kusuma Wardhani
Journal of Sustainable Economic and Business Vol. 3 No. 2 (2026): Journal of Sustainable Economic and Business (JOSEB)
Publisher : ARE Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70550/joseb.v3i2.565

Abstract

Objectives: This study aims to analyze the causal relationship between internal communication and career sustainability on job satisfaction with work motivation as a mediating variable. The urgency of this study arises from the need to enhance job satisfaction among employees in higher education institutions in order to align with the demands of Sustainable Development Goals (SDGs) 4 (Quality Education) and 8 (Decent Work and Economic Growth) within the higher education sector.Methodology: A quantitative approach with an associative causal research design was employed. Data were collected using a survey method with a questionnaire instrument. Data analysis was carried out using Partial Least Squares–Structural Equation Modeling (PLS-SEM).Finding: The findings demonstrate that internal communication and career sustainability positively influence both work motivation and job satisfaction. Moreover, work motivation is proven to act as a partial mediator, further amplifying the effect of internal communication and career sustainability on job satisfaction.Conclusion: These findings not only contribute theoretically by enriching the model intervariable relationships in the education sector context but also offer practical implications. This study recommends improving the effectiveness of internal communication and developing sustainable career programs as essential strategies for enhancing employee work motivation, which is ultimately serves as a crucial factor in improving job satisfaction in the Mercu Buana University environment.
The Effect of Work Environment and Work-Life Balance on Job Satisfaction and Organizational Commitment in Millennial Employees Nia Kusuma Wardhani; Anees Janee Ali
Jurnal Ilmiah Manajemen Kesatuan Vol. 13 No. 6 (2025): JIMKES Edisi November 2025
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v13i6.4200

Abstract

The dynamics of work environment, work-life balance, job satisfaction, and organizational commitment are critical in shaping employee performance, especially among millennials who prioritize both career growth and personal well-being. This study aims to examine the influence of work environment and work-life balance on job satisfaction and organizational commitment. A quantitative approach was employed, surveying millennial employees in West Jakarta. Data were analyzed using structural equation modeling to assess direct and indirect effects. The results reveal that both work environment and work-life balance significantly affect job satisfaction, while job satisfaction strongly predicts organizational commitment. In contrast, work environment and work-life balance do not directly influence organizational commitment. These findings underscore that supportive work environments and balanced work-life practices alone may not guarantee organizational commitment unless they enhance job satisfaction. The study suggests that organizations seeking to retain millennial talent should prioritize strategies that foster both satisfaction and engagement, including workplace design, supportive policies, and career development opportunities, by emphasizing job satisfaction as the central link between workplace conditions and commitment.
The Influence of Organizational Culture, Workload, And Work Motivation on Employee Job Satisfaction (Case Study at PT. Multitech Yasa Guna) Bryan Denovan Pane; Nia Kusuma Wardhani
Studia : Journal of Humanities and Education Studies Vol. 1 No. 1 (2025): August: Studia: Journal of Humanities and Education Studies
Publisher : CV Edukastra Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.66749/a04c2m21

Abstract

This research aims to analyze the effectiveness of implementing the Official Assessment System-based regional tax collection on Urban and Rural Land and Building Tax (PBB-P2) in Bekasi City. The research method used is empirical juridical with a descriptive approach through field studies, direct interviews with officials of the Bekasi City Regional Revenue Agency (Bapenda), and documentation of PBB-P2 revenue realization data in 12 sub-districts and 56 villages. The results indicate that the implementation of PBB-P2 in Bekasi City is less effective, despite a clear legal basis according to Law Number 1 of 2022 and Bekasi City Regional Regulation Number 1 of 2024. The highest PBB-P2 revenue realization was in Medan Satria Sub-district at only 81.16%, while the lowest was in Jatiasih Sub-district at 56.40%. The main obstacles include inaccurate tax object data, limited human resources, and insufficient socialization. In response, Bapenda has innovated through the establishment of a Public Service Mall (MPP), strengthening of Regional Technical Implementation Units (UPTD), door-to-door Comb Operations (Opsir), and providing tax payment discounts. It is recommended to update and synchronize tax object data, optimize integrated information technology, improve human resource competency, and intensify tax socialization and literacy to the community.
Co-Authors Abdussomad, Abdussomad Ahmad Toni, Ahmad Aini, ⁠Luthfi Noor Aldina Shiratina Anees Janee Ali Azizah, Zahra Nur Binti Husna, Modesta Bryan Denovan Pane Chaerudin Dany Pratmanto Davita Variani Davita Variani Diana Situmorang, Evi Dipa Mulia Edi Siregar Febrina Ramadhani Gata, Windu Gata, Windu Grace Gata, Grace Herawati Herawati Lenny Nawangsari Luthfi Noor Aini Monica Dylonna MS Muhamad Maizar muhamad nashar Muhammad Rifqi Muhammad Thariq Abdul Aziz Nandan Limakrisna Prasetyo, Basuki Hari Prayogi, Kurnia Purinanta, Abi Sina Purnomo, Niko Purnomo, Trianto Panji Putra, Septian Ade ramadhani, Febrina Rhini Fatmasari, Rhini Riska Anggraini, Riska Ros Patriani Dewi Rosnawati Siregar Rousyati, Rousyati Saruni Dwiasnati Siswanto, Siswanto Sonny Indrajaya Sri Hartono Sukarno Bahat Nauli Suprapto Suprapto Tine Yuliantini Winda Widianty Windu Gata Windu Gata Windu Gata Windu Gata Windu Gata Yahya Rahayu Yanto Ramli Zikri Muhammad