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All Journal Jurnal Edukasi: Kajian Ilmu Pendidikan JMPM: Jurnal Matematika dan Pendidikan Matematika Conference on Innovation and Application of Science and Technology (CIASTECH) Jurnal Pendidikan Matematika dan Integrasinya SIGMA JURNAL PENDIDIKAN MATEMATIKA M A T H L I N E : Jurnal Matematika dan Pendidikan Matematika Vygotsky: Jurnal Pendidikan Matematika dan Matematika Jurnal Manajemen dan Inovasi (MANOVA) Indonesian Journal of Mathematics and Natural Science Education Gemilang: Jurnal Manajemen dan Akuntansi Jurnal Riset Rumpun Ilmu Teknik (JURRITEK) Cakrawala JEDMA Jurnal Edukasi Matematika Jurnal PADI (Pengabdian mAsyarakat Dosen Indonesia) Journal of Artificial Intelligence and Digital Business Cakrawala: Jurnal Pengabdian Masyarakat Global Innovative: Journal Of Social Science Research MATHEdunesa Kohesi: Jurnal Sains dan Teknologi Indonesian Journal of Mathematics and Natural Science Education
Eka Nurmala Sari Agustina, Eka Nurmala Sari
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Strategi Peningkatan Kinerja Keagenan Kapal dalam Rangka Menunjang Kelancaran Clearance in dan Clearance Out di PT Temas Shipping Cabang Surabaya Kevin Alif Fikriansyah; Romanda Annas; Eka Nurmala Sari
GEMILANG: Jurnal Manajemen dan Akuntansi Vol. 5 No. 2 (2025): : Jurnal Manajemen dan Akuntansi
Publisher : BADAN PENERBIT STIEPARI PRESS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56910/gemilang.v5i2.2522

Abstract

The shipping industry continues to grow, requiring companies to compete by providing excellent services. Ship agencies play a crucial role in operations, particularly in clearance in and clearance out processes. PT. Temas Shipping faces challenges such as expired documents, inaccurate vessel information, and limited facilities, making it necessary to implement strategies to enhance ship agency performance in clearance in and clearance out processes.The objective of this study is to identify the obstacles encountered in the clearance in and clearance out processes at PT. Temas Shipping Surabaya Branch, assess the impacts of these challenges, and explore strategies to improve ship agency performance in facilitating clearance in and clearance out processes. This research employs a qualitative approach. Data is collected through observations, interviews with relevant sources, and document analysis related to clearance in and clearance out processes at PT. Temas Shipping Surabaya Branch. The data collection techniques include observation, interviews, and documentation, while data analysis follows a descriptive approach. The research findings highlight several obstacles in the clearance in and clearance out processes, primarily the limited human resources, which result in delays in document processing and disrupt clearance procedures for vessels under PT. Temas Shipping Surabaya Branch. The discussion also covers the impacts of clearance in and clearance out processes, including effects on PT. Temas Shipping Surabaya Branch’s internal productivity, customer trust and satisfaction, financial aspects, and supply chain efficiency. Lastly, the study explores strategies to improve performance, such as enhancing document management systems, developing human resources into professionals, providing rewards for agents, and conducting regular evaluations and monitoring.
Strategy to Improve the Quality of Online Seaman Book Services at the Harbor Master and Port Authority (KSOP) Class II of Benoa Sriningrum, Kadek Dwi; Amrullah, Romanda Annas; Agustina, Eka Nurmala Sari; Sianturi, Intan
RIGGS: Journal of Artificial Intelligence and Digital Business Vol. 4 No. 2 (2025): Mei - Juli
Publisher : Prodi Bisnis Digital Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/riggs.v4i2.978

Abstract

Seaman Book Online is an online service system that makes it easier for Seamans to take care of seaman books, official documents that record Seamans' identities and work experiences without having to come directly to the office. This research uses a qualitative descriptive approach through observation, interviews, and documentation. The results show that service quality is influenced by six management elements: man, money, materials, machines, methods, and markets. The obstacles faced include a shortage of employees, limited equipment, network disruptions, and SOPs that are not fully effective. The improvement strategy is carried out through human resource arrangements, equipment procurement, facility optimization, and socialization of online services, including through social media. The Online Seaman Book service at Harbor Master and Port Authority (KSOP) Class II of Benoa has been running well, with a Community Satisfaction Index (IKM) value of 3.93 in the "Very Good" category.
Pengaruh Pelayanan Jasa Perizinan Terminal untuk Kepentingan Sendiri dan Biaya Perizinan terhadap Penerimaan Negara bukan Pajak KSOP Utama Tanjung Perak Surabaya Ratnasih Luriana, Maria Riris Rita; Johanda Putri, Indah Ayu; Sari Agustina, Eka Nurmala
Innovative: Journal Of Social Science Research Vol. 5 No. 4 (2025): Innovative: Journal Of Social Science Research
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/innovative.v5i4.19397

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh pelayanan jasa perizinan Terminal untuk Kepentingan Sendiri (TUKS) dan biaya perizinan terhadap penerimaan Negara Bukan Pajak (PNBP) pada Kantor Syahbandar dan Otoritas Pelabuhan (KSOP) Utama Tanjung Perak Surabaya. Penelitian ini menggunakan pendekatan kuantitatif dengan metode survei. Data dikumpulkan melalui kuesioner yang disebarkan kepada pelaku usaha pelabuhan yang menggunakan layanan TUKS, serta wawancara dengan petugas KSOP Utama Tanjung Perak. Hasil penelitian menunjukkan bahwa pelayanan jasa perizinan yang cepat dan transparan, serta biaya perizinan yang kompetitif, memiliki pengaruh signifikan terhadap peningkatan penerimaan PNBP di KSOP Utama Tanjung Perak. Secara khusus, kualitas pelayanan yang baik mampu mempercepat proses perizinan, mengurangi biaya tambahan yang tidak diinginkan, dan meningkatkan kepuasan pelaku usaha. Sebaliknya, biaya perizinan yang terlalu tinggi dapat menurunkan motivasi pengguna jasa untuk mematuhi kewajiban pembayaran PNBP, sehingga berdampak negatif terhadap penerimaan negara. Penelitian ini menyarankan peningkatan kualitas pelayanan perizinan dan peninjauan kembali struktur biaya perizinan untuk meningkatkan efisiensi dan efektivitas penerimaan PNBP di pelabuhan
The Influence of Effective Time: Berthing Time on Berth Occupancy Ratio at Mirah Port, Tanjung Perak. Wiratama, Ahmad Alfan; Sianturi, Intan; Agustina, Eka Nurmala Sari; Rahayu, Trisnowati
Jurnal Manajemen dan Inovasi (MANOVA) Vol. 8 No. 2 (2025): July
Publisher : Management Department, Faculty of Islamic Economics and Business, Universitas Islam Negeri Sunan Ampel Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15642/manova.v8i2.2058

Abstract

Objective – This research aims to analyze the impact of Effective Time : Berthing Time on the Berth Occupancy Ratio at Mirah Port, Tanjung Perak, by assessing its efficiency and compliance with operational standards.Design/methodology/approach – The research applies a quantitative method with simple linear regression analysis. The data were obtained from monthly Performance Standards Reports of KSOP Utama Tanjung Perak from 2020 to 2024. The analysis was conducted using SPSS version 26 to determine the statistical significance of Effective Time : Berthing Time’s impact on Berth OccupancyRatio.Findings – The analysis shows that the Effective Time to Berthing Time ratio for both 2023 and 2024 consistently falls below the required minimum standard. Despite this, the Berth Occupancy Ratio remains within a safe range and does not surpass the established threshold. Further hypothesis testing demonstrates that there is a significant relationship between the Effective Time to Berthing Time ratio and the Berth Occupancy Ratio. However, this ratio only explains a small portion of the variation in BerthOccupancy Ratio, suggesting that most of the changes are influenced by other factors not covered in this study.Research limitations/implications – The research is limited to Terminal Mirah and covers only the period from 2020 to 2024. Future research should consider expanding the dataset and including other performance factors.Practical implications – Terminal Mirah should enhance operational effectiveness through infrastructure optimization, workforce training, and improved cargo handling efficiency to raise Effective Time : Berthing Time values, ensuring optimal Berth Occupancy Ratio utilization.Originality/value – This research contributes to port management studies by establishing the relationship between Effective Time : Berthing Time and Berth Occupancy Ratio, highlighting the need for improved operational efficiency to meet regulatory standards.
Analisis Efektivitas Penerapan Port Waste Management System (PWMS) di Pelabuhan Tanjung Perak Restu Husada, Alam Syah; Sianturi, Intan; Sari Agustina, Eka Nurmala; Nofandi, Faris
Innovative: Journal Of Social Science Research Vol. 5 No. 3 (2025): Innovative: Journal Of Social Science Research
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/innovative.v5i3.19688

Abstract

Pelabuhan merupakan salah satu sektor penting dalam mendukung perekonomian suatu negara. Pelabuhan Tanjung Perak adalah pelabuhan terbesar kedua dan tersibuk di Indonesia. Dari aktivitas pelabuhan yang sibuk, dapat menimbulkan dampak negatif terhadap lingkungan, seperti pencemaran limbah dari operasi kapal. Kantor Kesyahbandaran dan Otoritas Pelabuhan Utama Tanjung Perak menerapkan PWMS untuk meminimalkan pencemaran limbah dari operasi kapal guna menjalankan tugasnya dalam melindungi lingkungan maritim. Penelitian ini bertujuan untuk menganalisis efektivitas penerapan PWMS di Pelabuhan Tanjung Perak. Hasil penelitian menunjukkan bahwa persentase kapal yang mengisi data limbah di PWMS sebesar 8,48%, sementara persentase kapal yang mengisi data limbah nol di PWMS sebesar 91,52%. Persentase yang diperoleh menunjukkan bahwa pelaporan limbah di PWMS belum teratur. Dengan hasil ini, dapat disimpulkan bahwa penerapan PWMS di Pelabuhan Tanjung Perak belum efektif. Ketidakefektifan penerapan PWMS disebabkan oleh beberapa faktor, baik faktor internal maupun eksternal. Penelitian ini menggunakan metode kuantitatif deskriptif dengan pengumpulan data melalui dokumentasi.
Co-Authors Achmad Dhany Fachrudin Achmad Syarifudin Asrul Muhamad Nashr Azmiyah, Faikotul Dewi Sukriyah Dewi Sukriyah, Dewi Dhany Fachrudin, Achmad Diyah Purwitasari Endang Wahju Andjariani Endang Wahyu Andjariani Eni Nurhayati Faris Nofandi Faris Nofandi Fitri Ningrum Setiawati Hanifatul Awwalina Ibrahim Wira Laksana Indah Ayu Johanda Putri Intan Bigita Kusumawati Intan Bigita Kusumawati Irfan, Saiful Jayanti, Emi Johanda Putri, Indah Ayu Kevin Alif Fikriansyah Miftahul Huda Muhammad Dahri Novitasari Novitasari Nugraha, Bugi Nurina Ayuningtyas Nurina Ayuningtyas, Nurina Rahayu, Trisnowati Ratnasih Luriana, Maria Riris Rita Restu Husada, Alam Syah Risdiana Chandra Dhewy Risdiana Chandra Dhewy Ristia Havadoh Ervina Romanda Annas Romanda Annas Amrullah Romdhoni, Mohammad Rifqi Sandi, Wulan Marlia Sari, Tri Hariyati Nur Indah Setianingtyas, Hetty Eka Sianturi, Intan Siti Imamatur Rohmah Siti Nuriyatin Siti Nuriyatin SOFFIL WIDADAH Soffil Widadah Soffil Widadah Sriningrum, Kadek Dwi Syah, M. Adil Tanti Diyah Rahmawati Tanti Diyah Rahmawati, Tanti Diyah tatik, Suhar Vigih Hery Kristanto Wahdatus Syifak Widiana Tri Lestari Wiratama, Ahmad Alfan