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All Journal snimed Edutech Jurnal Edik Informatika : Penelitian Bidang Komputer Sains dan Pendidikan Informatika Format : Jurnal Imiah Teknik Informatika JURNAL MEDIA INFORMATIKA BUDIDARMA Jurnal Pengabdian Masyarakat AbdiMas Jurnal Inovasi Hasil Pengabdian Masyarakat (JIPEMAS) Petir Aptisi Transactions on Management CSRID (Computer Science Research and Its Development Journal) CCIT (Creative Communication and Innovative Technology) Journal JOURNAL INFORMATICS, SCIENCE & TECHNOLOGY JISICOM (Journal of Information System, Infomatics and Computing) Journal of Information System, Applied, Management, Accounting and Research E-JURNAL JUSITI : Jurnal Sistem Informasi dan Teknologi Informasi Informatika TERANG : Jurnal Pengabdian Pada Masyarakat Menerangi Negeri ICIT (Innovative Creative and Information Technology) Journal Journal Cerita: Creative Education of Research in Information Technology and Artificial Informatics Jurnal Sistem Komputer & Kecerdasan Buatan Community Development Journal: Jurnal Pengabdian Masyarakat JUKI : Jurnal Komputer dan Informatika Jurnal Abdidas Jurnal Teknik Informatika (JUTIF) International Journal Of Science, Technology & Management (IJSTM) Entrepreneurship Bisnis Manajemen Akuntansi (E-BISMA) International Journal of Engineering, Science and Information Technology Jurnal Abdimas Bina Bangsa Tridharmadimas: Jurnal Pengabdian Kepada Masyarakat Jayakarta Jurnal Minfo Polgan (JMP) Formosa Journal of Science and Technology (FJST) Teknik: Jurnal Teknik Mesin, Elektro dan Ilmu Komputer Universal Raharja Community (URNITY Journal) STORAGE: Jurnal Ilmiah Teknik dan Ilmu Komputer Kohesi: Jurnal Sains dan Teknologi Journal of Informatics and Information Security
Diah Aryani, Diah
Prodi Teknik Informatika, Fakultas Ilmu Komputer Universitas Esa Unggul
Aerospace Engineering Agriculture, Biological Sciences & Forestry Humanities Astronomy Automotive Engineering Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Library & Information Science Materials Science & Nanotechnology Mathematics Mechanical Engineering Physics Public Health Social Sciences Transportation Other

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Journal : Jurnal Teknik Informatika (JUTIF)

 1 
SENTIMENT ANALYSIS FOR E-COMMERCE PRODUCT REVIEWS BASED ON FEATURE FUSION AND BIDIRECTIONAL LONG SHORT-TERM MEMORY Akbar, Habibullah; Aryani, Diah; Mohammed Al-shammari, Marwan Kadhim; Ulum, M. Bahrul
Jurnal Teknik Informatika (Jutif) Vol. 5 No. 5 (2024): JUTIF Volume 5, Number 5, Oktober 2024
Publisher : Informatika, Universitas Jenderal Soedirman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52436/1.jutif.2024.5.5.2675

Abstract

E-commerce platforms would benefit from performing sentiment analysis of their customer's feedback. However, the vast amount of transaction data makes manual sentiment analysis of product reviews impractical. This research proposes an approach to automatically classify the sentiment of a given product review based on three major steps: data preprocessing, text representation, and classification model development. First, review data is cleaned to remove ambiguity and non-meaningful elements. Second, Word2Vec and GloVe features are combined to represent the words in a more unified vector space. Lastly, these combined features are classified to determine sentiment polarity using the Bidirectional Long Short-Term Memory Network (BiLSTM) model. The test results demonstrate that the proposed BiLSTM model achieves 91% uniform performance for all four metrics (accuracy, precision, recall, and F1-score), which is 3% higher than the results achieved by the standard LSTM model. Moreover, the BiLSTM model requires 9.91 seconds less training computation time than the LSTM.
Co-Authors Adaafi'ah, Yasinta Addaafi’ah, Yasinta Ade Setiadi Adnandi, M Arba Adrian Adrian Ahmad Fathurrozi Aji Setiawan Akbar, Habibullah Andreansyah, Tedy Ari Asmawati Arnas, Dio Hartawan Ary Budi Warsito, Ary Budi Asianto, Andriyanti Bashir, Pandu Bayu Sulistiyanto Ipung Sutejo Budi Tjahjono Damayanti, Prisila Delio, Ferdinand Defin Endi Rekarti, Endi Fatonah, Nenden Siti Fifit Alfiah Fredy Susanto Gaol, Lasando Lumban H. Haris H. Haris Hani Dewi Ariessanti Harahap, Eka Purnama Haris Haris ., Haris Harlinda Syofyan Hendrian Hendrian Hendrian, Hendrian Herwanto, Agus Ichwani, Arief Ichyan Holilan Ilamsyah Ilamsyah Indri Handayani, Indri Ira Tyas Ningrum Izza Ilma Insyifani Kurnia, Rafi Zhafar Kusmawan, Dicky Luri Sesy Apriyani Malabay ., Malabay Malabay Malabay Manurung, Jhordy Noverdian Mariyana Widiastuti Martino Wibowo Martono, Aris Mohamad Yusuf Mohammed Al-shammari, Marwan Kadhim Muhamad Bahrul Ulum Muhamad Bahrul Ulum Muhamad Yusup Noviandi Noviandi Noviandi Noviandi, Noviandi Po Abas Sunarya Purnomo, Yunianto Putra, Syahrizal Dwi Putri, Dian Mustika Qurotul Aini Ramadhan, Kresna Ratnawati Susanto RR. Ella Evrita Hestiandari Ruli Supriati, Ruli Sabar Sukarno Sakina Nusarifa Tantri Saputra, Mochamad Adi Setiadi, Ade Shine Pintor Siolemba Patiro Sigit Santoso Siti Maesaroh STMIK, Author Super Sudaryono Sudaryono Sugeng Santoso Suhandi Junaedi Suharti, Dwi Sloria Supriyono, Ignatius Agus Suryana, Endang Sutanto, Imam Syafnidawati, Syafnidawati Syahrizal Dwi Putra Syahrizal Dwi Putra Syahrizal Dwi Putra Syahrizal Dwi Putra Tiara Fanny Eldiana Ulum, M. Bahrul Untung Rahardja Verdi Yasin Wahyu, Sawali Widiarso, Rafif Tri Willi Kornellius Yaya Sudarya Triana Yose Amelia, Sabrina Yulhendri Yulhendri