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Nur Indah, Nur
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Journal : Indo-MathEdu Intellectuals Journal

 1 
Kontroversi Kepuasan Pelanggan: Menjaga Keseimbangan antara Tradisi dan Inovasi dalam Manajemen Mutu Pendidikan Islam Indah, Nur
Indo-MathEdu Intellectuals Journal Vol. 6 No. 1 (2025): Indo-MathEdu Intellectuals Journal
Publisher : Lembaga Intelektual Muda (LIM) Maluku

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54373/imeij.v6i1.2472

Abstract

This study aims to analyze the challenges and opportunities in implementing customer-oriented quality management in Islamic education institutions, focusing on the balance between tradition and innovation. Using a quantitative approach, a survey was conducted among 500 respondents from various Islamic education institutions in Indonesia, including madrasah, pesantren and Islamic schools. Data were obtained through a questionnaire designed to measure respondents' views on education quality management and its influence on education quality. The findings revealed that although most respondents were satisfied with education quality, there was an imbalance between preserving traditional values and adopting technological innovations. This gap is caused by limited resources, funding constraints and resistance to change. This research contributes to updating perspectives on quality management in Islamic education by emphasizing the integration of tradition and innovation to improve customer satisfaction. However, this research is limited by its scope and methodology.
Co-Authors Abadi, Muhammad Alkhan Dwiki Abillah, Shafrie Agus Syahrani Ahmad Zaenuri, Lalu Alamsyar, Al Anggara, Fajar Arifuddin Lamusa Aswati Asri, Aswati Basri Oner Carles, Henry Hamid, Abd. Haris Hidayat, Rana Tahany Hidayat, Suhidra Indarto, Kus Istiqomah, Nuril Kadir, Sitti Kadriyah Kara, Siti Aisyah Kembong Daeng Kusnadi, Andini Angraeni Maesaroh, Dena Ajeng Maliki Martina Martina Maya, Fasya Muhammad Nizam Muhammad Rapi Munif, Akhmad Mutiara Hikmah Muzammi, Ahmad Rabiul Nasrullah Nasrullah Nensilianti Nensilianti Noviah, Noviah Nurfauzi, Achmad Nurul Nurul PRIANTO, AAN Rahma, Aulia Ramdan Satra Ranteallo, Rara RARA, ABD RAHMAN Robiah, Siti Rosyadi, Kinanta Uhail Safira4, Naura Safitri, Camelia Sangadi pratomo, Yohanes Fredhi Saragi, Siswati Sari, Andarany Kartka Sayekti, Fitrohdin Wahyu Setiawan11, Stefanus Ade Simon, Jhon Siti Khotijah Somadani, Mohammad Haykal Subekti Subekti Sudarma, Andi Firdaus Swandya Eka Pratiwi, Swandya Eka Wahyudi, Haris Wandani, Wandani Wiwit Suprihatiningsih Yoseptry, Ricky Yuliati - Yulita Salim