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Nur Indah, Nur
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Journal : Indo-MathEdu Intellectuals Journal

 1 
Kontroversi Kepuasan Pelanggan: Menjaga Keseimbangan antara Tradisi dan Inovasi dalam Manajemen Mutu Pendidikan Islam Indah, Nur
Indo-MathEdu Intellectuals Journal Vol. 6 No. 1 (2025): Indo-MathEdu Intellectuals Journal
Publisher : Lembaga Intelektual Muda (LIM) Maluku

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54373/imeij.v6i1.2472

Abstract

This study aims to analyze the challenges and opportunities in implementing customer-oriented quality management in Islamic education institutions, focusing on the balance between tradition and innovation. Using a quantitative approach, a survey was conducted among 500 respondents from various Islamic education institutions in Indonesia, including madrasah, pesantren and Islamic schools. Data were obtained through a questionnaire designed to measure respondents' views on education quality management and its influence on education quality. The findings revealed that although most respondents were satisfied with education quality, there was an imbalance between preserving traditional values and adopting technological innovations. This gap is caused by limited resources, funding constraints and resistance to change. This research contributes to updating perspectives on quality management in Islamic education by emphasizing the integration of tradition and innovation to improve customer satisfaction. However, this research is limited by its scope and methodology.
Kontroversi Kepuasan Pelanggan: Menjaga Keseimbangan antara Tradisi dan Inovasi dalam Manajemen Mutu Pendidikan Islam Indah, Nur
Indo-MathEdu Intellectuals Journal Vol. 6 No. 1 (2025): Indo-MathEdu Intellectuals Journal
Publisher : Lembaga Intelektual Muda (LIM) Maluku

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54373/imeij.v6i1.2472

Abstract

This study aims to analyze the challenges and opportunities in implementing customer-oriented quality management in Islamic education institutions, focusing on the balance between tradition and innovation. Using a quantitative approach, a survey was conducted among 500 respondents from various Islamic education institutions in Indonesia, including madrasah, pesantren and Islamic schools. Data were obtained through a questionnaire designed to measure respondents' views on education quality management and its influence on education quality. The findings revealed that although most respondents were satisfied with education quality, there was an imbalance between preserving traditional values and adopting technological innovations. This gap is caused by limited resources, funding constraints and resistance to change. This research contributes to updating perspectives on quality management in Islamic education by emphasizing the integration of tradition and innovation to improve customer satisfaction. However, this research is limited by its scope and methodology.
Co-Authors Abadi, Muhammad Alkhan Dwiki Abillah, Shafrie Agus Syahrani Ahmad Zaenuri, Lalu Alamsyar, Al Andi Firdaus Sudarma Anggara, Fajar Arifuddin Lamusa Aristatiyanto, Bela Aswati Asri, Aswati Aulia, Rias Bagus Ananda Kurniawan, Bagus Ananda Basri Oner Bayu, Gede Cholifattul, Nurul Dalle, Moeh Irsyad Fadhil AS. A. Fierda Nurany, Fierda Fitriawardhani, Tira Hamid, Abd. Haris Hardianti, Istin Hasnawati Hasnawati Henry Carles Hidayat, Rana Tahany Hidayat, Suhidra Ilyas, Hasnawati Indarto, Kus Istiqomah, Nuril Jamaluddin Kadir, Sitti Kadriyah Kara, Siti Aisyah Kembong Daeng Kusnadi, Andini Angraeni La Eru Ugi Lestari, Nunik Maesaroh, Dena Ajeng Maliki Mangngasing, Nasir Martina Martina Maya, Fasya Mehdiansyah, LM Nehat Miftachul Ulum, Kefi Muhammad Fadeli, Muhammad Muhammad Nizam Muhammad Rapi Munif, Akhmad Mutiara Hikmah Muzammi, Ahmad Rabiul Nasrullah Nasrullah Nensilianti Nensilianti Nila, Wa Noviah, Noviah Nurfauzi, Achmad Nurul Nurul Pangestu, Dimas Aji Prasetijowati, Tri PRIANTO, AAN Rahma, Aulia Rahmatullah , Rahmatullah Ramdan Satra Ranteallo, Rara RARA, ABD RAHMAN Rikko Putra Youlia Robiah, Siti Rosyadi, Kinanta Uhail Safira4, Naura Safitri, Camelia Salim, Yulita Sangadi pratomo, Yohanes Fredhi Saragi, Siswati Sari, Andarany Kartka Satryo Budi Utomo Sayekti, Fitrohdin Wahyu Sayyidina, Luanna Setiawan11, Stefanus Ade Simon, Jhon Siti Khotijah Somadani, Mohammad Haykal Subekti Subekti Swandya Eka Pratiwi Wahyudi, Haris Wandani, Wandani Wiwit Suprihatiningsih Yoseptry, Ricky Yuliati - Yulita Salim