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Pengaruh Kepercayaan Terhadap Keputusan Berkunjung Melalui Kepuasan Pada Danau Situ Gintung, Ciputat, Tangerang Selatan, Provinsi Banten Tarigan, Emenina; Suprina, Rina; Leonandri, Dino Gustaf; Pramanik, Purwanti Dyah; Dewi, Triana Rosalina
Jurnal Ilmiah Pariwisata Vol 30 No 2 (2025): Jurnal Ilmiah Pariwisata
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat, Institut Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/jip.v30i2.1902

Abstract

This study aims to analyze the influence of trust on visit decisions through visitor satisfaction at the tourist destination of Danau Situ Gintung, Ciputat, South Tangerang. The research employed a quantitative method using Structural Equation Modeling (SEM) with SmartPLS. Data were collected from 150 visitors selected through purposive sampling. The results indicate that trust significantly affects both visitor satisfaction and visit decision. Furthermore, satisfaction mediates the relationship between trust and visit decision significantly. These findings emphasize the importance of building visitor trust by providing credible information, professional services, and safe facilities to enhance satisfaction and encourage revisit intentions. This study offers theoretical contributions to the understanding of tourist behavior and practical implications for destination managers in improving service quality and promotional strategies. Keywords: trust, visitor satisfaction, visit decision
Destination Quality and Tourist Loyalty: The Role of Destination Value as Mediating Variable Suprina, Rina; Dhana, Irgi Resa Widia; Gaffar, Vanessa; Disman, Disman; Kusumah, AHG
Jurnal Penelitian Pariwisata Vol 8 No 2 (2024): (TRJ) Tourism Research Journal
Publisher : Institut Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/trj.v8i2.262

Abstract

This research analyzes the influence of destination quality and destination value on tourist loyalty in the city of Bandung, Indonesia, and tests whether destination value mediates the relationship between destination quality and tourist loyalty. The type of research chosen is quantitative with a descriptive verification approach using SEM PLS. The population for this research is domestic tourists in the city of Bandung. From the analysis of 196 respondents, the majority were women, aged 18-25 years, and had a high school education. The results show a high assessment of the quality of eating places and the level of tourist loyalty. Public transportation accessibility received a low rating, and the lowest average score on the Time Value Variable. Hypothesis analysis shows a positive and significant influence between destination quality and tourist loyalty. Apart from that, there is a positive and significant influence between destination quality and destination value, and between destination value and tourist loyalty. The findings show that destination value mediates the relationship between destination quality and tourist loyalty, emphasizing the importance of strengthening destination value elements to increase tourist loyalty in Bandung City. Keywords: destination quality, destination value, tourist loyalty, urban tourism, city branding
PENGARUH KUALTAS PRODUK TERHADAP MINAT BELI MELALUI KEPUASAN KONSUMEN PADA MIE GACOAN DI PAMULANG, TANGERANG SELATAN, PROVINSI BANTEN Hendradewi, Savitri; Swantari, Anita; Suprina, Rina
JURNAL EKOBIS DEWANTARA Vol 7 No 2 (2024): JURNAL EKOBIS DEWANTARA
Publisher : Program Studi Manajemen Fakultas Ekonomi UST

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30738/ed_en.v7i2.4202

Abstract

Penelitian ini bertujuan untuk mengetahui pengaruh kualitas produk terhadap minat beli melalui kepuasan konsumen pada Mie Gacoan di Pamulang, Tangerang Selatan, Provinsi Banten. Penelitian ini menggunakan pendekatan deskriptif kuantitatif dengan menerapkan analisis jalur. Data dikumpulkan melalui penyebaran kuesioner dengan menggunakan skala Likert 1-5. Populasi dalam penelitian adalah selurung pengunjung yang datang pada Mie Gacoan di Pamulang, Sampel berjumlah 100 responden. Pengambilan sampel menggunakan teknik accidental sampling, Hasil penelitian menunjukkan kualitas produk berpengaruh signifikan terhadap minat beli melalui kepuasan konsumen. Mie Gacoan di Pamulang dikenal dengan kualitas produk yang memuaskan dan berdampak positif pada kepercayaan dan loyalitas konsumen, serta mempengaruhi minat beli, baik konsumen saat ini maupun potensial, melalui rekomendasi dari konsumen yang puas. Ini menegaskan bahwa kualitas produk menjadi kunci dalam menciptakan kepuasan konsumen yang berkelanjutan.
How Halal Destination Attribute and Social Media Drive Tourist’s Revisit Intention? Christiyanto, Wenda Wahyu; Ali, Nur; Nurianah; Purbohastuti, Arum Wahyuni; Suprina, Rina; Anwar, Resa Nurlaela
Journal of Tourism Sustainability Vol. 5 No. 4 (2025): Volume 5 Number 4 (2025)
Publisher : Politeknik Negeri Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35313/jtospolban.v5i4.187

Abstract

This study examines the influence of halal destination attributes (HDA) and social media marketing (SMM) on tourists’ revisit intention (REV), with trust (TRU) acting as a mediating variable. Set in the context of domestic Muslim tourism, the study examines how travelers’ perceptions of halal-compliant services and their digital engagement shape their behavioral intentions. A quantitative survey was conducted involving 200 domestic tourists who visited halal tourism destinations and relied on social media for recommendations. Data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). Findings indicate that both HDA and SMM play important roles in building trust, which in turn strengthens tourists’ intention to revisit. The results suggest that trust functions as a key link between destination experience and future travel behavior. Halal-friendly services—such as clear halal certification, prayer facilities, and gender-appropriate amenities—combined with engaging social media content, help build confidence and loyalty among Muslim travelers. This research offers practical implications for destination managers, particularly in Muslim-majority regions. To encourage repeat visits, they must ensure that each touchpoint not only meets halal standards but also effectively communicates value on social media. The study contributes to the growing literature on halal tourism by highlighting trust as a central mechanism that connects destination quality and marketing efforts with sustained tourist engagement.
Co-Authors Adam Rachmatullah Agrifina Amanda Nathania Anak Agung Gde Agung Anita Swantari, Anita Arief Faizal Rachman Darsiah, Anis Devita Gantina Dewi, Triana Rosalina Dhana, Irgi Resa Widia Disman, Disman Emenina Tarigan, Emenina Fetty Asmaniati Heny Ratnaningtyas Hutagalung, Muhammad Husen Kusumah, AHG Leonandri, Dino Gustaf Marissa Pusparini Nur Ali Nurbaeti Nurbaeti Nurianah Pasaribu Pasaribu Purbohastuti, Arum Wahyuni Purwanti Dyah Pramanik, Purwanti Dyah Rahayu, Nurti Reno Catelya Dira Oktavia Resa Nurlaela Anwar Retnaningtyas Susanti Rina Fitriana Rofaidah, Rofi Savitri Hendradewi Syamsul Hadi Senen, Syamsul Hadi Vanessa Gaffar Vienna Artina Sembiring, Vienna Artina Wenda Wahyu Christiyanto