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All Journal Gemawisata: Jurnal Ilmiah Pariwisata Journal of Education, Humaniora and Social Sciences (JEHSS) Jurnal Ilmiah Edunomika (JIE) RESLAJ: RELIGION EDUCATION SOCIAL LAA ROIBA JOURNAL Edutourism : Journal Of Tourism Reseach Jurnal Pengabdian kepada Masyarakat Nusantara The International Journal of Politics and Sociology Research Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan NUSANTARA: Jurnal Pengabdian Kepada Masyarakat Jurnal Manajemen Bisnis Kewirausahaan Sewagati: Jurnal Pengabdian Masyarakat Indonesia Gema Wisata Nawasena: Jurnal Ilmiah Pariwisata Jurnal Multidisiplin West Science RESLAJ: Religion Education Social Laa Roiba Journal Momentum Matrix: International Journal of Communication, Tourism, and Social Economic Trends Jurnal Kemitraan Masyarakat International Conference on Digital Advanced Tourism, Management, and Technology Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan
Dyan Triana Putra
Sekolah Tinggi Ilmu Ekonomi Pariwisata Indonesia
Religion Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

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Pelatihan Peningkatan Kapasitas Petugas Kebersihan Hotel dan Restoran di Kabupaten Semarang Alleta Dwi Maria; Azis Nur Rosyid; Wahyu Mafatikhul Aulia; Dyan Triana Putra
Jurnal Kemitraan Masyarakat Vol. 2 No. 2 (2025): Jurnal Kemitraan Masyarakat
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/jkm.v2i2.2090

Abstract

Capacity-building training for housekeeping staff in hotels and restaurants is a crucial aspect of maintaining service quality and enhancing customer satisfaction. Competent housekeeping personnel not only ensure physical cleanliness but also directly impact the reputation, image, and competitiveness of businesses in the hospitality and restaurant sectors. This community service program aims to develop the capacity of housekeeping staff through focused training on mastering cleaning techniques, effective waste management, and the proper and safe use of cleaning tools and materials. The training methodology is conducted directly using a participatory approach, allowing participants to actively engage in practical simulations, discussions, and case studies related to cleaning procedures, operational standards, and waste handling. Evaluation is conducted using pre-test and post-test assessments to measure improvements in participants’ knowledge, skills, and understanding of good cleaning practices. Results demonstrate significant improvements in mastering cleaning techniques, understanding waste management, and the ability to use cleaning tools and materials correctly. Additionally, participants reported increased awareness of the importance of consistently maintaining cleanliness standards, which is expected to be applied in daily workplace activities. The contribution of this community service provides tangible benefits in enhancing human resource quality in the hotel and restaurant sectors while supporting the achievement of professional, hygienic, and environmentally friendly service standards. This training is expected to serve as a sustainable model for the continuous development of housekeeping staff competencies in the broader hospitality and tourism industry.
Co-Authors A. A. Istri M. Septiviari Adnyana, I Made Sucipta Alleta Dwi Maria Andhara Auror Alnilam Asep Supriadi Azis Nur Rosyid Azizah Naharia Enik Rahayu Febe Humble Kristanto Galih Ahmad Khoiri Gesit Susilaningtyas Haniek Listyorini I Made Sucipta Adnyana Idam Wahyudi Isnu Hadi Sunarko Julian Andriani Putri Mahadika Pradipta Himawan Mahmudin, Tono Margaretha Setyaningtyas Mengku Marhendi Muhammaad Azhar Putra Nina Mistriani Nugraheni, Krisnawati Setyaningrum Nyoman Gede Mas Wiartha Palupiningtyas, Dyah Ray Octafian Rissa Megavitry Saefudin Saefudin Septa Intiar Septiviari, A. A. Istri M. Shella Gherina Saptian Shella Gherina Saptiany Solichoel Trenggono Trenggono Trenggono Trenggono Trenggono Trenggono Umar Abdul Jabbar Wahyu Mafatikhul Aulia Wan Norshariza Binti Kamarulzaman Wiartha, Nyoman Gede Mas Wiwik Lestari