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Muhammad Luthfi
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Journal : Ilmu Administrasi Publik

 1 
Total Quality Management in Improving Health Services Aslinda Aslinda; Muhammad Luthfi Siraj
Jurnal Ilmiah Ilmu Administrasi Publik Vol 14, No 1 (2024)
Publisher : Program Pascasarjana Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/jiap.v14i1.63004

Abstract

This research aims to determine the implementation of Total Quality Management as an effective model for realizing quality health services at Ananda Hospital Makassar. This research method is of various types qualitative with a policy approach. The data source uses primary data via instrument observations and interviews as well as secondary data through reviewing various documents. The data analysis technique uses an interactive model, namely data collection, data condensation, data presentation, and verification/conclusion. The results of this research show that the implementation of the TQM model at Ananda Makassar Hospital was not implemented optimally due to the leadership aspect of manager Hospitals are less able to organize and organize all existing resources within the hospital and the inability of the head of the hospital to collaborate and communicate well with all Ananda Hospital staff to work together. set standard work procedures that are efficient and effective and the TQM implementation factors at Ananda Hospital can run well if the hospital can optimize the implementation of communication and collaboration factors where it is hoped that the Ananda Makassar Hospital will improve the quality of service by involving patient health organizations in provide education to patients as well as collaboration in exchanging necessary medical personnel resources done Ananda Makassar Hospital to develop the competency and work skills of doctors, nurses and staff administration hospitals in collaboration with other agencies and institutions that can provide training activities.
Co-Authors Adi Sulistiyono Aisyah, Linda Alam Hadi Kosasih Alvian Nur Rohman Amanda Putriasha Arifin Arifin Aslinda Aslinda Athamevia, Nasywa Ayu Dewi Mahila, Niufti Azizah, Shabrina Farah Cahyaningrum, Winda Rahma Cinta Rahmi Ciptaningsih, Wahyu Citra Nabilah Dhiya Anisah Utami Dita Pratiwi Kusuma Wardani Djoko Nugroho Eka Faiz Rabbani EKANIASARI, MEVIANA DEA Endang Saptiningsih Erlina Marfianti, Erlina Erma Prihastanti Farida Dwi Handayani Fauziah, Lulu Firly Adibha Gunawan, Yusuf Adi Hakim, Maman Lukmanul handayani, Farida Haris Wahyudin Ike Sari Astuti Ikhsan Mujahid Imelda, Dhea Gita Indah Mulyani Irwan Hermawan JANG JAYA, NABELA PUTRI Julius Caesar Transon Simorangkir, Julius Caesar Transon Jusniani, Nia Kartini, Tri Mulyani Khakim, Nur M Fadhlan Akhbari Wildhan Malik Ibrahim Masruroh, Heni Muhamad Kamil Mauludin Muhammad Ridho Ramadhan Muliawan, Rizki Murhayati, Siti Mutiara Mutiara Annisa Nisa Hermawati, Nisa Nur Fadilah Febriani Pupung Purnamasari Qila Husnul Qolbi Al-Um Rahmadi, Deddy Regita Aryaputri Lesmana Ria Resti Fauziah Ristiyanto Ristiyanto Ristiyanto Sahwa Alfitri Saluran, Saluran Sameeh Abd El Qader AbuHilail, Hamza Satti Wagistina Sava Nuraida, Aisha Senjarani, Baiq Bening Septian, Ari Siti Rahim Mardhatillah Sonjaya, Azhar Ramadhana Sri Darmanti Sukarno, Rizky Triutami Supriyadi, Tugimin Suryalfihro Al-Ghozi, Yasfi Syarifah Hudhriah Syazidah Tulfa Tehupelasury Tirani Salmaini Zahirah Widodo, Oei Stefani Yuanita Wulan Pertiwi Yanasta Yudo Pratama Z. Arifin Zakiyudin Fahmy