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Public Value Public Services at R. Ali Manshur Jatirogo Regional Hospital Sunmainah Sunmainah; Ahmad Suprastiyo; Ida Swasanti
Publik : (Jurnal Ilmu Administrasi) Vol 12, No 2 (2023): December 2023
Publisher : Universitas Muhammadiyah Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31314/pjia.12.2.121-132.2023

Abstract

Public value is a popular way to evaluate the effectiveness and efficiency of public services. This research aims to describe the public value of public services at R. Ali Manshur Jatirogo Regional Hospital. This research uses descriptive research with qualitative data analysis techniques. The technique for determining informants uses Purposive Sampling and Snowball Sampling. The focus of this research is described according to public value theory which consists of legitimacy and support, operational capabilities, and substantial value. Data collection techniques were obtained through observation, in-depth interviews, and documentation. Research data was analyzed using Miles and Huberman data analysis techniques using data reduction, simplification, abstraction, and data transformation. Based on the research results, it was found that the public services of R. Ali Manshur Jatirogo Regional Hospital have largely fulfilled the elements of public value theory. However, there are still shortcomings, such as the absence of blood bank services and a family waiting room which is still in progress. The R. Ali Manshur Jatirogo Regional Hospital always tries to make improvements to these deficiencies. However, in several cases, the researchers did not receive sufficient information from R. Ali Manshur Regional Hospital. So, it can be concluded that there is still a little lack of openness in certain matters, but it can be said that public services at R. Ali Manshur Jatirogo Hospital have quite good public value.
Efficiency of Village Government Administration Information System Applications in realizing Public Information Openness Amanda Putri; Ahmad Taufiq; Ida Swasanti
Publik : (Jurnal Ilmu Administrasi) Vol 12, No 2 (2023): December 2023
Publisher : Universitas Muhammadiyah Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31314/pjia.12.2.%p.2023

Abstract

The Bojonegoro Regency Government, which is overseen by the Bojonegoro Regency Community and Village Empowerment Service, initiated the creation of the Village Government Administration Information System Application (SIAP DESA). This application can be freely accessed by the public, however, it was discovered that in its implementation the village SIAP application was not completely efficient. Based on initial observations, it was found that many villages had not completed the information in the village SIAP Application. The aim of this research is to determine the efficiency of the Village SIAP Application in realizing public information transparency. The method used is a descriptive qualitative approach with data collection through interviews, observation and documentation. The research results show that the village SIAP application is not completely efficient. Several factors that underlie this include the Village SIAP Application, there is a menu that has no time limit for uploading files, namely the data menu for the Village Head, Village Apparatus, PAW Members and Legal Products. Furthermore, there is also no time limit for completing data updating, making each village feel more relaxed in updating data in the application. The government's digital update in building the village SIAP application is the right step for efficiency, especially in terms of materials and costs. However, the SIAP Village Application can be said to be fully efficient if the menus are complete, accurate and updated. Therefore, it is important to create a timeline for updating the Village SIAP Application menus to show openness of public information to the community and related stakeholders.