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All Journal Ilmu Administrasi Publik Ganaya: Jurnal Ilmu Sosial dan Humaniora Alignment: Journal of Administration and Educational Management Unes Law Review Pena Justisia: Media Komunikasi dan Kajian Hukum Khazanah Sosial PINISI Discretion Review Jurnal Syntax Imperatif : Jurnal Ilmu Sosial dan Pendidikan Tax Literacy and Leadership Agility: Indigenous Peoples Awareness in Paying Taxes International Journal of Educational Administration, Management, and Leadership Sibatik Journal : Jurnal Ilmiah Bidang Sosial, Ekonomi, Budaya, Teknologi, Dan Pendidikan Publikasi Ilmiah Bidang Pengabdian Kepada Masyarakat (SIKEMAS) Sambulugana Aurelia: Jurnal Penelitian dan Pengabdian Masyarakat Indonesia Ranah Research : Journal of Multidisciplinary Research and Development Jurnal Penelitian Pendidikan Indonesia Journal of Nonformal Education Journal of Publicness Studies
Syahruddin Hattab
Department Of Public Administration, Faculty Of Social And Political Science, Tadulako University, Palu, Indonesia
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Energy Environmental Science Immunology & microbiology Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Physics Public Health Social Sciences Transportation Other

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Implementasi kebijakan pelayanan angkutan laut perintis di pelabuhan kelas II teluk palu propinsi Sulawesi Tengah Fahrudin, Fahrudin; Hattab, Syahruddin; Chaeriah Ahsan, Sitti
JPPI (Jurnal Penelitian Pendidikan Indonesia) Vol 10, No 4 (2024): JPPI (Jurnal Penelitian Pendidikan Indonesia)
Publisher : Indonesian Institute for Counseling, Education and Theraphy (IICET)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29210/020243971

Abstract

The purpose of this study is to find out, analyze, and study the implementation of the Pioneer Shipping Service Policy in Class II ports in Palu Bay, Central Sulawesi Province. Qualitative and descriptive research methods. The location of the research was carried out at the Municipal Office and Class II Port Authority of Palu Pantoloan Bay, with eight informants selected purposefully. The data collection is done through interviews, observations, and documentation. The data analysis techniques of interviews use Nvivo 12 software and are supported by interactive models from Miles, Huberman, and Saldana, data collection, data condensation, data display, and conclusion drawings. The results of the research showed that: (1) communication to socialize the maritime transportation services of pioneer ships in hammer bay ports is still not maximized; (2) resources in terms of human resources and means are optimum, but budget (financial) and Prasarana resources are not sufficient; (3) dispositions on implementation are well running in connection with the appointment of the Commitment Maker Office (PPK) including incentives; (4) bureaucratic structures are still ineffective in relation to the mechanisms of implementation of the marine transportation service of the pioneers that have not been followed up by creating a Standard Operation Procedures (SOPs) and on the execution of the established shipping route is not appropriate and the time of sail in 1 (one) voyage is too long. Conclusion Implementation of Pioneer Shipping Services Policy in Class II Ports of Palu Bay, Central Sulawesi Province, is not effective. The findings in this study require strengthening of the integrated monitoring and monitoring aspects explaining the final determination in the pioneering shipping services policy in the Class II ports of Hammer Bay.
Implementation of No Smoking Area Policy in Palu City Syukur, M; Hattab, Syahruddin; Mangngasing, Nasir
Khazanah Sosial Vol 6, No 3 (2024): Khazanah Sosial
Publisher : UIN Sunan Gunung Djati

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15575/ks.v6i3.42958

Abstract

This study aims to determine the Implementation of the No Smoking Area Policy in Palu City. The type of research used is descriptive qualitative. The type of data used primary data and secondary data. Data collection techniques, conducted through observation, interviews, and documentation. The technique of withdrawing informants using purposive. The data analysis used is the Miles, Huberman and Saldana model, namely data collection, data presentation, data condensation and conclusion drawing. More efforts are needed to optimize the implementation of the smoke-free area policy in Palu City, including conducting a lot of education-based socialization about the dangers of cigarette smoke for both active and passive smokers, as well as instilling more understanding to every agency related to the implementation of smoke-free areas, because being free from cigarette smoke and breathing clean air is a community right guaranteed by the government. The smoke-free area (KTR) policy in Palu City has not been fully responded to by all policy stakeholders in Palu City. As a result, the implementation of the smoke-free area policy has not been effective. Based on the results of the research conducted, it can be concluded that the implementation of the smoke-free area policy in Palu City is relatively ineffective, due to several things, namely cross-sectoral communication has never been carried out by policy implementers. The consistency of the implementers of the smoke-free area (KTR) policy is still low. Socialization to the community is very minimal. Lack of community compliance, as well as non-enforcement of sanctions and fines for people who deliberately violate the smoke-free area policy.
Pengaruh Kepemimpinan Transformasional, Budaya Organisasi dan Komitmen Organisasi Terhadap Employe Engagement pada Lembaga Pembinaan Khusus Anak Kelas II Manokwari Jalmav, Desy Maria; Hattab, Syahruddin; Milwan, Milwan
Ganaya : Jurnal Ilmu Sosial dan Humaniora Vol 8 No 1 (2025)
Publisher : Jayapangus Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37329/ganaya.v8i1.3692

Abstract

The success of an organization or institution is highly dependent on the performance and involvement of employees in carrying out their duties. One of the main factors that can improve employee performance is employee engagement, which reflects the level of engagement, commitment, and enthusiasm of employees at work. There are several variables that can be used as factors that affect employee engagement, namely transformational leadership, organizational culture, and organizational commitment. This study aims to find out how the influence of transformational leadership, organizational culture, and organizational commitment on employee engagement at the Manokwari Class II Special Children's Development Institution. This type of research is a quantitative research with an explanatory approach, with a total of 47 respondents. The research method used is a survey with the collection of primary data through questionnaires and secondary data from various related sources. Data analysis was carried out using Validity Test, Reliability Test, Multiple Regression Analysis, Determination Coefficient Analysis (R2), t-Test, F-Test, and then the data was analyzed using SPSS 29.0. The results of the study showed that transformational leadership had no effect on employee engagement, from the results of the t-test a t-count value of 1,126, while a t-table value of 1,679 was obtained. Organizational culture affects employee engagement, the results of the t-test obtained a t-count value of 2,319, while a t-table value obtained a value of 1,679. Organizational commitment has no effect on employee engagement, the t-test results obtained a t-count value of 0.552, while the t-table value obtained a value of 1.679. From the results of the research that has been tested, the Manokwari Class II Special Children's Development Institution can strengthen Transformational Leadership, develop organizational culture, and increase organizational commitment so that employee engagement in the institution can be increased.
Pengaruh Kepemimpinan dan Kualitas Pelayanan Terhadap Kepuasana Kerja Kanwil Kementerian Hukum dan HAM Papua Barat Ramadhani, Niazela; Hattab, Syahruddin; Hafel, Muhlis
Ranah Research : Journal of Multidisciplinary Research and Development Vol. 6 No. 6 (2024): Ranah Research : Journal Of Multidisciplinary Research and Development (Septemb
Publisher : Dinasti Research

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/rrj.v6i6.1067

Abstract

Setiap orang dalam organisasi tentu bekerja untuk pemenuhan kebutuhan. Pemenuhan kebutuhan dapat ditandai dengan rasa puas, baik puas terhadap gaji, puas dengan kesempatan promosi, puas dengan pekerjaan yang dijalani, puas dengan rekan kerja, dan puas dengan pengwasan yang dilakukan. Tidak semua orang dalam sebuah organisasi mengalami kepuasan-kepuasan tersebut. Kepuasan tentu memaknai keseluruhan proses manajemen. Organisasi dapat dinilai baik jika kepuasan pegawai terpenuhi. Penelitian ini bertujuan untuk mengetahui mendeskripsikan dan menganalisis Pengaruh kepemimpinan terhadap kepuasan kerja, Pengaruh kualitas pelayanan terhadap kepuasan kerja dan Pengaruh kepemimpinan dan kualitas pelayanan secara bersama-sama terhadap kepuasan kerja. Penentuan lokasi penelitian dilakukan dengan metode Studi Kasus. Jumlah sampel sebanyak 98 orang. Dari populasi pegawai yang berjumlah 98 yang diambil sebagai sampel berjumlah 50 terdiri dari 25 orang pegawai dan 25 orang Konsumen Pelayanan orang dengan ditentukan menggunakan metode Simple Random Sampling. Pengumpulan data dilakukan menggunakan teknik observasi, pencatatan, wawancara dengan bantuan kuesioner. Metode Analisis data menggunakan analisis statistik deskriptif, untuk mencari tahu seberapa kuatnya hubungan antar variabel melalui analisis korelasi dengan analisis regresi, dengan membuat perbandingan dengan membandingkan rata-rata data sampel atau populasi. Hasil penelitian menunjukkan bahwa Berdasarkan hasil analisis, dapat disimpulkan bahwa hipotesis yang menyatakan bahwa kepemimpinan berpengaruh terhadap kepuasan kerja pegawai di Kanwil Kementerian Hukum dan HAM Papua Barat dapat diterima. Hal ini didukung oleh nilai t hitung (8,609) yang signifikan, lebih besar dari nilai t tabel yang digunakan (1,992). Artinya, kepemimpinan memiliki pengaruh yang signifikan secara statistik terhadap kepuasan kerja pegawai di wilayah tersebut.
Kepemimpinan Etikal dan Komunikasi terhadap Kinerja Pegawai Yeti Maisaroh; Muhlis Hafel; Syahruddin Hattab
Journal Of Administration and Educational Management (ALIGNMENT) Vol. 7 No. 2 (2024): ALIGNMENT : Journal of Administration and Educational Management
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/alignment.v7i2.11748

Abstract

This research aims to determine ethical leadership and communication together on employee performance at the West Papua Regional Office of the Ministry of Law and Human Rights. This research uses a quantitative approach because it is objective in testing hypotheses. This research was carried out at the West Papua Ministry of Law and Human Rights Regional Office. Data collection techniques include observation, interviews, and questionnaires using descriptive statistical data analysis techniques. The research results, simultaneously that communication and Ethical Leadership have a significant influence on Employee Performance. Improved Communication and Ethical Leadership will increase Employee Performance on average. A positive regression coefficient value indicates that the relationship between the independent variable and the dependent variable is positive. This means that increasing the independent variable will increase the dependent variable. A large regression coefficient value indicates that the influence of the independent variable on the dependent variable is greater. In conclusion, Ethical Leadership and Communication have a significant and positive influence on Employee Performance. Keywords: Communication, Employee Performance, Ethical Leadership.
Inovasi Pelayanan Pajak Melalui Samsat Digital Nasional Di Unit Pelaksana Teknis Pendapatan Daerah Wilayah I Palu Zaharani, Vilza; Hattab, Syahruddin; Astuti, Agusta Sri
JPS: Journal of Publicness Studies Vol. 1 No. 2 (2024): Journal of Publicness Studies
Publisher : Program Studi Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Tadulako

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/jps.v1i2.1245

Abstract

This study aims to determine the Innovation of Tax Services through National Digital Samsat in the Regional Revenue Technical Implementation Unit of Region I Palu. The research method used is Descriptive Qualitative, which provides an overview of the phenomenon or focus of the problem being studied that occurs at the research location according to existing facts. The data collection techniques used are observation, in-depth informant interviews and documentation to collect the data needed in the form of primary data and secondary data. While the informants in this study amounted to 7 people, namely 3 people from the UPT. Regional Revenue of Region I Palu, 2 people who use the National Digital Samsat application and 2 people who use manual samsat services. The theory used in this study is the theory of Everett M. Rogers where there are five indicators used in Tax Service Innovation through National Digital Samsat in the Regional Revenue Technical Implementation Unit of Region I Palu. The five indicators are: Relative Advantage, Compatibility, Complexity, Triability, Observability. Based on the results of the study, it shows that Tax Service Innovation Through National Digital Samsat has been running well on indicators of relative profit and suitability. While on the indicators of complexity, the possibility of trying, and the ease of observability have not gone well. This can be seen from the fact that there are still people who experience difficulties, namely disruptions in the system that hinder transactions and people's ability to understand a technology, not the trial phase of the National Digital Samsat (SIGNAL) application directly to taxpayers in Central Sulawesi and the socialization carried out is not optimal, because there are still many people who do not know about tax payment innovations through the SIGNAL application,and the quality of the system that is still experiencing problems when making tax payments Online. All forms of this problem need improvement so that in the future it can run well.
Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pasien Bpjs Dan Pasien Umum Rumah Sakit Umum Daerah Undata Provinsi Sulawesi Tengah Rafliadi; Hattab, Syahruddin; Permana Salingkat, Syarif
JPS: Journal of Publicness Studies Vol. 1 No. 2 (2024): Journal of Publicness Studies
Publisher : Program Studi Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Tadulako

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/jps.v1i2.1373

Abstract

This study aims to determine the effect of service quality on the satisfaction of BPJS patients and general patients of Undata Regional General Hospital, Central Sulawesi Province. This study uses the theory of 5 dimensions of service quality according to Kotler and Keller (2016: 442), which consists of Tangible (Physical Evidence), Reliability, Responsiveness, Assurance, and Empathy. This research uses a Mix Method Research Design with a Sequential Exploratory approach. The basis of research using the method of observation, nterviews and questionnaires or questionnaires and the types of data n this study are primary data and secondary data. the sample used was 97 respondents. The results showed that Service Quality had an effect on the satisfaction of BPJS patients and general patients at the Undata Regional General Hospital, Central Sulawesi Province with the value of t count> t table 9.809> 2.69) with a significance level <0.05 (0.001 <0.05) so that Ha was accepted and H0. The dominant Service Quality ndicator that affects BPJS and General Patient Satisfaction s Empathy because t has the greatest mean value compared to other variables. Quantitative data s supported by the results of nterviews with several nformants which show that the Quality of Service of Undata Regional General Hospital, Central Sulawesi Province has not gone well on ndicators of Reliability, Responsiveness, Assurance, Empathy, Tangibles, this can be seen from the non-optimal performance of doctors, uncertain service times, lack of response and friendliness of officers n providing services, nadequate facilities and nfrastructure. All forms of this problem need mprovement so that n the future t can run well.
KUALITAS PELAYANAN KANTOR PERUSAHAAN DAERAH AIR MINUM DI KELURAHAN MAMBORO BARAT KOTA PALU irha, Sukira; Hattab, Syahruddin; Farista, Gita
JPS: Journal of Publicness Studies Vol. 1 No. 3 (2024): Journal of Publicness Studies
Publisher : Program Studi Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Tadulako

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/jps.v1i3.1563

Abstract

Drinking water companies are one of the companies that produce water services to the community, but in providing services to the community there are still many problems including cloudy and yellowish water. This study aims to determine how the quality of service and efforts made at PDAM Kelurahan Mamboro Barat. This research uses a qualitative descriptive approach. This research uses Snowball sampling technique. Data collection techniques through observation, interviews and documentation. The results of this study indicate that the services provided by PDAM Mamboro Barat have not been said to be good, especially in the indicators of Service, Time and facilities. this can be seen from the completeness of inadequate infrastructure, the timeliness of opening service counters that are not on schedule by PDAM Mamboro Barat and the slow response of officers to complaints and problems experienced by customers. All forms of this problem need improvement so that in the future it can run well.
Pengembangan Objek Wisata Pantai Roto Di Desa Labuan Induk Kecamatan Labuan Kabupaten Donggala Fitra, Fitra Lestari; Hattab, Syahruddin; Astuti, Agusta Sri
JPS: Journal of Publicness Studies Vol. 1 No. 4 (2024): Journal of Publicness Studies
Publisher : Program Studi Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Tadulako

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/jps.v1i4.1628

Abstract

This study aims to determine the process of developing an environmentallybased roto beach tourist attraction in Labuan sub-district, donggala district by using George R. Terry's theory which includes aspects of planning, organizing, implementing, supervising. This research type is descriptive and the basis of research is qualitative. Data collection used is Observation, Interview, and Documentation. Data analysis techniques are carried out through the stages of data reduction, data presentation, and conclusion drawing/verification. The results of this study show that the development efforts of Roto Beach have shown positive steps in considering sustainability, especially through the preparation of village regulations related to development and greening and the creation of a master plan. However, the constraints faced are limited financial resources. In the organizing aspect, there is an organizational structure that involves the local community through the formation of Tourism Awareness Groups (Pokdarwis) and environmental care groups, although further development is still needed in the economic aspect with the formation of tourism business groups. At the implementation stage, there is success in mobilizing local community participation in socio-cultural activities, although there are still challenges in economic recovery after the 2018 natural disaster and environmental awareness. Supervision of all aspects of development still requires improvement, particularly in maintaining a balance between tourism development and preservation of local values, waste management and beach cleanliness, and fair and sustainable distribution of economic benefits.
KUALITAS PELAYANAN ADMINISTRASI KEPENDUDUKAN KELURAHAN TONDO KECAMATAN MANTIKULORE KOTA PALU Yunika, Ulpa; Hattab, Syahruddin; Farista, Gita
JPS: Journal of Publicness Studies Vol. 2 No. 1 (2025): Journal of Publicness Studies
Publisher : Program Studi Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Tadulako

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to find out the quality of population adminidtration services in tondo village, mantikulore district, palu city. The research method used is deskriptive qualitative. The data collection techniques used are observation, interviews and documentation.The location of this study coincides with the tondo village office, mantikulore district, palu city. The theory used in this study is the Zheithaml theory in Hardiansyah (2011:42) which consists of five aspects used in measuring service quality, the five aspects are Tangible, Reliability, Responsiveness, Assurance, and Emphaty. Based on the research results, it shows that the quality of population administration services in tondo village, mantikulore district, palu city is still not optimal. Because there are 2 (two) aspects that hinder the success of the quality of service in tondo village, namely the Tangible aspect which is still inadequate related to the lack of employee work space, computers, printers and waiting chairs, And the Assurance aspect is also considered not optimal because employees do not provide a guarantee of timely completion because there are often obstacles when carrying out the service process to the community such as the signatory is not in the office or the computer cannot be used. While the other 3 (three) aspects are Reliability, Responsiveness, and Emphaty have been running well.
Co-Authors Achmad Junaidi, Achmad Ahmad Rifai Ahsan, Sitti Cheariah Alamsyah, M.Nur Amane, Ade Putra Ode Andini Ano, Jusuf Astuti, Agusta Sri Bida, Obed Burhanuddin Haji Nasir Daswati Daswati DESI NATALIA, DESI DM, Asmira Eka Sudarso Kasi, Yulius Fahrudin Fahrudin Farista, Gita Fitra, Fitra Lestari Hafel, Muhlis Ikhtiar Hatta irha, Sukira Irwan Waris Jalmav, Desy Maria Jumiani, Jumiani Mangngasing, Nasir Mario Beldwin Iglesias Padjalo Mayusa, Askar Milwan, Milwan Mohammad Irfan Mufti Muhammad Faisal Musdalifa Musdalifa Mustainah Mappatoba Nawawi, Muh Nawawi, Muh. Nawawi Nuraisyah Nuraisyah Nuraisyah Nurhannis Nurhannis Nurul Amalia Nurul Izmi Humairsh Permana Salingkat, Syarif Rachmad Rachmad Rachmad Rachmad Rafliadi Rahmawati Halim Ramadan Ramadhani, Niazela Ruslan, Alfionita Salbia, Sar Sanda, Eka Saputri, Ferda Sitti Chaeriah Ahsan Syariatudin, Syariatudin Syukur, M Tawil, Novalinda Triani, Nenny Yeti Maisaroh Yunika, Ulpa Zaharani, Vilza