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Dinasti International Journal of Education Management and Social Science

DIJEMSS
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Published by Dinasti Publisher

ISSN : 26866358 EISSN : 26866331 DOI : https://doi.org/10.31933/dijemss

Core Subject : Education,

Education

Dinasti International Journal of Education Management and Social Science (DIJEMSS) is the scientific journal of educational and social science research published since 2019 by Dinasti Publisher. Dinasti International Journal of Education Management and Social Science (DIJEMSS) articles which contribute to the understanding, theoretical development, theoretical concept and implementation of theories of education al any levels. This Journal publishes Original Research Articles, Review, Short Communications, Essays and Case Studies within the whole field of Education and Social Science their related and applied fields.

Arjuna Subject : Ilmu Ekonomi, Ekonometrika dan Keuangan (semua kategori) - Ilmu Ekonomi, Ekonometrika dan Keuangan (Lain-Lain)

Articles 1,335 Documents

108 109 110 111 112

The Influence of Competency and Career Development on Employee Performance: A Study at Bank BJB Sukajadi Branch Office Nursiti Nursiti; Nina Nurani
Dinasti International Journal of Education Management And Social Science Vol. 6 No. 6 (2025): Dinasti International Journal of Education Management and Social Science (Augus
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v6i6.5248

Improving the quality of human resources is inseparable from the role and support of the company's management, because the success or failure of the company's performance is influenced by the performance of employees individually and in groups. The decline in employee performance at Bank BJB Sukajadi Branch Office may be caused by suboptimal career development and insufficient employee competency. The research method is descriptive and verificative, data collection techniques through questionnaires, the research sample is 100 respondents, and using non-probability sampling. The research variables consist of 1 dependent variable (Y) namely employee performance, and 2 independent variables namely career development (X1) and competency (X2). This research was tested using multiple linear regression, coefficient of determination, and hypothesis testing. The results of the study indicate that descriptive results show that career development, competency, and employee performance are relatively low. Meanwhile, verificative results obtained that: 1) career development has a significant effect on employee performance, and 2) competency has a significant effect on employee performance. The magnitude of the influence between career development and competence on the performance of Bank BJB Sukajadi Branch Office employees is 66.7% and the remainder is influenced by other factors not examined in this study.

The Influence of Product Quality and Word of Mouth on Repurchase Intention with Purchase Decision as a Mediating Variable in the Use of Online Transportation Pandabandjal, Asmarani; Hidayah, Arini; Purwidianti, Wida; Randikaparsa, Irawan
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 1 (2025): Dinasti International Journal of Education Management and Social Science (Octob
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i1.5255

This study aims to analyze the influence of product quality and word of mouth on repurchase intention, with purchase decision as a mediating variable among users of Gojek services. This research adopts a quantitative approach through a survey of active Gojek users. The population in this study consists of all Gojek service users in Indonesia. The sample was determined using the Lemeshow formula, resulting in a total of 200 respondents. Data were analyzed using the Structural Equation Modeling (SEM) method. The results indicate that product quality and word of mouth have a positive effect on purchase decision and repurchase intention. Furthermore, purchase decision significantly mediates the relationship between product quality and word of mouth on repurchase intention. These findings highlight the importance of improving service quality and encouraging positive word of mouth to build

Customer Satisfaction as a Bridge Between Service Quality, Brand Image, and Loyalty: A Case Study of Eyelash Extensions in Bandung Yunengsih, Neng; Munawar, Fansuri
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 1 (2025): Dinasti International Journal of Education Management and Social Science (Octob
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i1.5256

Green branding involving public figures is increasingly shaped by digital dramaturgy and multimodal strategies that construct ecological personas. This research investigates the influence of service quality and brand image on customer loyalty, with particular emphasis on the mediating role of customer satisfaction in the context of eyelash extension services at Beauty Bar D’Stylashes in Bandung. Using a quantitative approach, data were collected from 200 participants through structured questionnaires and analyzed using SEM-PLS with SmartPLS 4.0. The findings reveal that both service quality and brand image significantly affect customer satisfaction, which in turn plays a crucial role in mediating and enhancing customer loyalty. Among the three variables, customer satisfaction emerged as the most influential factor in fostering loyalty. While service quality has a direct impact on satisfaction, brand image contributes more strongly through its indirect effect via satisfaction. These results underscore the importance of consistently delivering high-quality service and cultivating a compelling, emotionally engaging brand image to build lasting customer loyalty. For businesses in the beauty industry, enhancing customer satisfaction is not

Key Factors Driving the Adoption of QRIS for Retribution Payments at Domestic Ports in the Riau Islands Province Nuraisyah, Nuraisyah; Ariyanto, Hepy Hefri; Putra, Edy Yulianto
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 1 (2025): Dinasti International Journal of Education Management and Social Science (Octob
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i1.5265

While research on electronic payment adoption has been explored extensively, an in-depth investigation into the critical factors that motivate ferry passengers to utilize the QRIS application for paying port levies is of utmost importance. This study is important for optimizing levy management processes and enhancing overall efficiency. In our study, we engaged 424 ferry passengers, harnessing an expanded Technology Acceptance Model (TAM) that integrates considerations of compatibility, experience, and technology anxiety. This comprehensive approach enables us to thoroughly evaluate the willingness of passengers to embrace QRIS for their payment needs. Employing the PLS-SEM methodology, our findings reveal compelling insights: both perceived usefulness and perceived convenience play pivotal roles in shaping passengers' attitudes and intentions to adopt QRIS. Notably, while compatibility significantly influences attitudes, it surprisingly does not affect the intention to use the application. Moreover, we found that experience does not sway attitudes or intentions, and while technology anxiety does not significantly affect attitudes but does influence the intention to use QRIS. Crucially, the attitudes towards usage serve as a powerful mediating factor, significantly amplifying the intention to adopt the QRIS application. By understanding these dynamics, we can enhance the implementation of electronic payment systems in ferry operations, ultimately driving greater efficiency and satisfaction among users.

Bibliometric Mapping Analysis of Digital Innovation in Streamlining Bureaucratic Processes Hasibuan, Ledia Sari; Yuliani, Sri; Ansoriyah, Faizatul
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 1 (2025): Dinasti International Journal of Education Management and Social Science (Octob
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i1.5269

Mapping bibliometric analysis of digital innovation in streamlining bureaucratic processes aims to identify and analyze the impact of digital technology implementation in improving bureaucratic efficiency and map the development of key themes in this field. This research was conducted by analyzing 354 relevant publications related to digital transformation in organizational management. The purpose of this study is to explore the relationship between digital innovation and bureaucratic efficiency, and to identify the challenges and opportunities that come with the application of technology in bureaucratic structures. The method used is bibliometric analysis which involves searching, mapping and analyzing relevant literature using bibliometric software to identify research patterns and emerging trends. The results show that digital innovation contributes greatly to improving efficiency through automation, standardization, and agility in bureaucratic structures. Nonetheless, there are potential drawbacks that need to be considered, such as over-reliance on technology that can reduce the role of humans in decision-making and organizational creativity. This mapping provides deeper insights into how digital innovations can streamline bureaucracy, while also reminding the importance of maintaining a balance between technology and human oversight in managerial processes.

When I Become a Woman with Multiple Roles: A Phenomenological Study of Women's Experiences in Dual Roles and Long-Distance Marriage Intansari, Fixi; Larasati, Bayu Sekar; Fitriana, Rizky Aulia
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 1 (2025): Dinasti International Journal of Education Management and Social Science (Octob
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i1.5282

The phenomenon of women undertaking dual roles remains a persistent and multifaceted challenge, particularly for those who are simultaneously fulfilling responsibilities as wives, mothers, professionals, and students. This complexity is further heightened in the context of Long-Distance Marriages (LDM), especially when young children are involved. This study aims to explore the lived experiences of women managing dual roles within the framework of LDM. Employing a qualitative methodology with a phenomenological approach, data were collected through in-depth interviews with women who are engaged in professional work and higher education, while also navigating long-distance marital relationships and caring for preschool-aged children. The findings reveal that women in dual roles frequently experience role conflict, particularly in fulfilling their maternal duties, which often leads to feelings of guilt and anxiety. Moreover, social support plays a significant role in enabling these women to make informed decisions regarding role management and enhances their capacity for self-regulation. The involvement of extended family members during periods of marital separation also serves as a crucial source of childcare support, facilitating the preservation of emotional bonds between mothers and their children.

Sub-Brand Improvement Strategy for Retail Management Study Program at XYZ University Meilani Eka Putri Andrean; Mochammad Mukti Ali; Nunung Ayu Sofiati; Ade Salman Alfarisi; Irving Ignatius Paul Luntungan; Riyandi Nur Sumawidjaya; Anggono Raras Tirto Sakti
Dinasti International Journal of Education Management And Social Science Vol. 6 No. 6 (2025): Dinasti International Journal of Education Management and Social Science (Augus
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v6i6.5285

This study aims to analyze the sub-brand strengthening of the Retail Management Study Program at XYZ University by using a SWOT analysis approach combined with the 7P marketing mix framework. The research seeks to identify the program's strengths, weaknesses, opportunities, and threats, as well as to formulate appropriate strategies within the context of higher education marketing. Based on the data analysis, the Internal Factor Analysis Summary (IFAS) score was 3.02, while the External Factor Analysis Summary (EFAS) score reached 3.25, placing the program in the aggressive (S–O) quadrant. The proposed strategies focus on leveraging internal strengths—such as a relevant curriculum, affordable tuition, digital media utilization, and adequate campus facilities—to address external opportunities including the growth of the retail industry, scholarship availability, and the program's unique positioning within the region. The final outcome presents a sub-brand development strategy based on the 7P framework, covering product, price, place, promotion, people, process, and physical evidence to strengthen competitiveness and brand identity.

Improving the Academic Environment and Teaching Quality through Data Segmentation and Decision Trees Nia Kusuma Wardhani; Windu Gata
Dinasti International Journal of Education Management And Social Science Vol. 6 No. 6 (2025): Dinasti International Journal of Education Management and Social Science (Augus
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v6i6.5288

This study aims to assess and segment graduate student satisfaction in the Master of Management Program at UMB, focusing on academic services and teaching quality, using a data-driven approach through K-Means clustering and Decision Tree classification. The K-Means method successfully identified three distinct satisfaction clusters: Very Satisfied, Satisfied, and Dissatisfied. From an HRD perspective, this segmentation provides strategic insights into how students perceive institutional service delivery—spanning administrative processes, supporting infrastructure, and interaction quality across service units. These insights reflect the internal customer experience, which is critical in managing human capital performance within higher education institutions. The clustering results were further examined using a Decision Tree to identify key attributes driving satisfaction levels. Factors such as clarity in professional certification procedures (K55), responsiveness of certification services (K56), and management service quality (K78) emerged as dominant predictors of satisfaction in the service domain. In the teaching domain, lecturer empathy (K03) and responsiveness (K01) were shown to significantly influence student engagement and academic trust—two core components in HRD models for faculty performance. These findings suggest the need for targeted capacity-building programs, soft skill enhancement, and infrastructure development. By integrating student feedback into ongoing HR practices and quality assurance mechanisms, institutions can foster a more human-centered, responsive, and effective educational environment.

Classification of Human Blood Cells Based on Subtypes Using Linear Discriminant Analysis on Microscope Images Herlambang, Raihan; Sunarto, Asril Adi; Azzahra, Fathia Frazna
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 1 (2025): Dinasti International Journal of Education Management and Social Science (Octob
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i1.5290

This study aims to develop an automated classification system for human blood cells using microscopic images to improve the accuracy of subtype identification. To overcome the limitations of manual classification, the research adopts an artificial intelligence approach using the Linear Discriminant Analysis (LDA) algorithm, chosen for its effectiveness in dimensionality reduction and data group separation. The study follows the Knowledge Discovery in Databases (KDD) methodology, involving data selection, preprocessing (normalization, enhancement, segmentation, and noise removal), feature extraction using the Gray Level Co-occurrence Matrix (GLCM), and classification into eight blood cell types. The model's performance is evaluated using metrics such as accuracy, precision, recall, and F1-score. The research aims to contribute to more efficient and accurate medical image classification systems and demonstrate the potential of LDA in AI-based medical applications.

The Effect of Transportation Supplier Performance, Loading and Unloading Performance, and Logistics Service Quality on Transportation Performance and Their Implications for the Operational Performance of Paket Pos Kilat Khusus at the Kendari Main Branch Office Nugroho, Adam; Listiani, Melia Eka; Waskito, Saptono Kusdanu
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 1 (2025): Dinasti International Journal of Education Management and Social Science (Octob
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i1.5291

This research analyzes the influence of transportation supplier performance, loading and unloading operations, and logistics service quality on transportation performance and their implications for operational performance of Special Express Parcel service at the Kendari Main Branch Office of PT Pos Indonesia. Using a quantitative approach with Structural Equation Modeling (SEM) based on Partial Least Squares (PLS) via SmartPLS software, data were collected from 142 respondents across various operational units. The research reveals that transportation supplier performance has the strongest impact on transportation performance (β = 0.580), followed by loading and unloading performance (β=0.496) and logistics service quality (β=0.089). The model explains 98.4% of transportation performance variance, demonstrating exceptional predictive capability. All hypotheses were statistically significant (p<0.05), with t-statistics exceeding the critical value of 1.977. However, transportation performance explains only 5.5% of operational logistics performance variance, suggesting additional influencing factors. The findings indicate persistent operational challenges at KCU Kendari, including 100% delayed truck arrivals (averaging 30 minutes 26 seconds), 12.02% misrouting in loading and unloading operations, and 29.30% unresolved customer complaints. The research recommends implementing integrated supplier management systems, investing in automated handling equipment, strengthening customer service processes, and deploying advanced fleet management technologies to achieve sustainable operational improvements and maintain competitive advantage in Indonesia's dynamic logistics industry.

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Editorial Address Case Amira Prive Jl. H. Risin No. 64D Pondok Jagung Timur, Serpong Utara, Tangerang Selatan

Location Kota tangerang selatan, Banten INDONESIA

Abstract

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Contact Name
Ebit Bimas Saputra

Contact Email
-

Phone
+6282287504359

Journal Mail Official
dinasti.info@gmail.com

Editorial Address
Case Amira Prive Jl. H. Risin No. 64D Pondok Jagung Timur, Serpong Utara, Tangerang Selatan

Location
Kota tangerang selatan,

Banten

INDONESIA