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Journal of Educational Management Research
Published by Al-Qalam Institute
ISSN : 29629195     EISSN : 29638992     DOI : -
Core Subject : Humanities, Education, Social,
Humanities Education Social Sciences
Journal of Educational Management Research is an international peer-reviewed journal which publishes original and significant contributions to educational management, administration, and leadership, in its broadest sense, from all over the world. This includes primary research projects in schools and further vocational and higher education institutions. This journal encourages contributions that respond to important issues in management education. Contributions may be either conceptual or empirical and are welcomed from any topic area and country so long as they primarily focus on management or organization in education. Although our core areas of interest are organizational behaviour and management in education, we are also interested in leadership, public relation, human resource management, social issues in management, financial management, organizational development, critical management studies, etc. Authors are strongly encouraged to have their work reviewed and evaluated by their colleagues prior to submission for formal editorial review.
Arjuna Subject : Ilmu Sosial - Pendidikan
Articles 509 Documents
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When Satisfaction Is Not Enough: The Mediating Role of Trust in Customer Loyalty within B2B Logistics Services Surakhman, Robby; Suryaputra, Ronald; Ruspitasari , Widi Dewi
Journal of Educational Management Research Vol. 5 No. 2 (2026)
Publisher : Al-Qalam Institue

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61987/jemr.v5i2.1884

Abstract

This study aims to examine the limitations of satisfaction-based loyalty models by investigating the fundamental role of trust in shaping customer loyalty within B2B service markets. Specifically, it assesses whether service quality and price perception remain effective drivers of customer loyalty in long-term, high-value business relationships. A quantitative research design was employed, with data collected from 66 strategic B2B customers and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The results reveal that trust is the only variable with a direct and significant effect on customer loyalty, while service quality and price perception do not exhibit significant direct influences. Although price perception significantly affects customer satisfaction, satisfaction does not mediate the relationships between service quality, price perception, trust, and customer loyalty. These findings indicate that customer satisfaction functions primarily as an evaluative outcome rather than a mechanism that converts service performance into sustained loyalty. This study contributes theoretically by repositioning trust as the central relational governance mechanism underlying B2B customer loyalty and reconceptualizing satisfaction as a non-mediating construct. Managerially, the findings suggest that firms serving strategic B2B customers should prioritize trust-building, relational governance, and long-term relationship stability over short-term service or pricing optimization.
The Role of Work Motivation in the Relationship between Work Engagement and Job Satisfaction in Retail Workforce Aesa; Mulyana, Olievia Prabandini
Journal of Educational Management Research Vol. 5 No. 2 (2026)
Publisher : Al-Qalam Institue

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61987/jemr.v5i2.1886

Abstract

This study aims to examine the effect of work engagement on job satisfaction with work motivation as a mediating variable among retail employees. A quantitative approach with a correlational survey design was employed. Data were collected through self-report questionnaires using the Utrecht Work Engagement Scale (UWES-9), Job Satisfaction Survey (JSS), and Motivational at Work Scale (MAWS). The sample consisted of 81 retail employees selected through purposive sampling. Data analysis was conducted using regression analysis to test the direct relationships among variables. The results indicate that work engagement has a significant negative effect on job satisfaction. In addition, work motivation also shows a significant negative relationship with job satisfaction. These findings suggest that high levels of engagement and motivation do not necessarily lead to higher job satisfaction, particularly in work environments characterized by high operational demands and limited organizational support. From an educational management perspective, the results highlight the importance of managing human resources not only by encouraging engagement and motivation, but also by improving the quality of work experiences, organizational learning, and employee development systems. This study contributes to the literature on work psychology and educational management by emphasizing the contextual nature of employee well-being and providing practical implications for human resource management and workplace learning in service-oriented organizations.
Code Switching and Code Mixing in Workplace Communication: Implications for Educational Management and Professional Development Saputro, Pramisdi Winanto; Trikandi, Sonya; Sintasari, Diardana Prima; Ina; Hayati , Rifaatussalwa; Fauzi, Aziz
Journal of Educational Management Research Vol. 5 No. 2 (2026)
Publisher : Al-Qalam Institue

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61987/jemr.v5i2.1887

Abstract

This study aims to describe the forms of code switching and code mixing that occur in workplace communication and to examine their implications from an educational management perspective. A descriptive qualitative approach was employed using observation, listening, audio recording, and documentation techniques. The data consisted of five selected speech events, which revealed two instances of code switching (internal and external) and three instances of code mixing in the form of words, phrases, and clauses. The dominant languages used were Indonesian, Sundanese, Javanese, and English. The findings indicate that code switching and code mixing are influenced by conversational context, speakers’ cultural backgrounds, habitual language use, the presence of a third participant, and the formality of workplace situations. Beyond their linguistic function, these phenomena reflect social interaction patterns, cultural identity, and communication effectiveness in multilingual professional settings. From an educational management perspective, the results highlight the importance of managing language use in workplace learning, communication training, and professional development programs to support effective collaboration and inclusive learning environments.
The Effect of User Perception and User Experience on Customer Loyalty in Digital Mobility Platforms: Implications for Management Education (A Study of Gojek Indonesia) Tobing, Terensia; Listiana, Erna; Giriati; Barkah, Barkah; Fitriana , Ana
Journal of Educational Management Research Vol. 5 No. 2 (2026)
Publisher : Al-Qalam Institue

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61987/jemr.v5i2.1888

Abstract

The rapid development of application-based ride-hailing services has intensified market competition and encouraged service providers to better understand the factors influencing customer satisfaction and loyalty. This study aims to examine the effects of perceived price fairness, e-service quality, and wayfinding on customer loyalty, with customer satisfaction serving as a mediating variable among users of the Gojek application in Indonesia. Using a quantitative approach, data were collected through an online survey of 218 respondents selected via purposive sampling, and analyzed using Partial Least Squares–Structural Equation Modeling (PLS-SEM) with the assistance of SmartPLS 3. The results indicate that perceived price fairness, e-service quality, and wayfinding have positive and significant effects on customer satisfaction, while e-service quality and customer satisfaction have positive and significant effects on customer loyalty. Furthermore, the indirect effect analysis confirms that customer satisfaction significantly mediates the relationships between perceived price fairness, e-service quality, and wayfinding and customer loyalty. These findings highlight that customer loyalty in digital ride-hailing services is more strongly shaped through customer satisfaction resulting from users’ comprehensive evaluations of price fairness, digital service quality, and application navigation, and provide important managerial and management education implications for understanding customer-oriented digital service management.
Determinants of Continuance Intention Toward ChatGPT Premium Among Indonesian University Students: An Information Systems Success Model Perspective for Higher Education Management Nabila, Amaninda Jihan; Pebrianti, Wenny; Giriati; Heriyadi; Setiawan , Harry
Journal of Educational Management Research Vol. 5 No. 2 (2026)
Publisher : Al-Qalam Institue

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61987/jemr.v5i2.1892

Abstract

The rapid adoption of generative artificial intelligence (GenAI) tools such as ChatGPT has significantly transformed digital learning practices in higher education; however, empirical evidence on students’ continuance intention toward subscription-based GenAI services remains limited. This study aims to examine the determinants of university students’ continuance intention to use ChatGPT Premium by adopting the Information Systems Success Model (ISSM) within the context of digital learning management. An online survey was conducted with 200 Indonesian university students who had used ChatGPT Premium for at least six months, and the data were analyzed using Partial Least Squares–Structural Equation Modeling (PLS-SEM). The results indicate that system quality, information quality, and service quality have positive and significant effects on perceived usefulness and price fairness, which subsequently enhance students’ continuance intention. Mediation analysis confirms that perceived usefulness and price fairness significantly mediate the relationships between the three quality dimensions and continuance intention. These findings extend the application of the ISSM by positioning price fairness as a critical evaluative component in subscription-based GenAI services and provide managerial implications for higher education institutions in optimizing digital learning strategies through improved system performance, information reliability, and value-oriented service management to support the sustainable use of GenAI in academic settings.
Strengthening Teacher Performance through Professionalism, Discipline, and Organizational Climate: Evidence from Islamic Primary Education Yunita, Hanifah; Karnawati, Tin Agustina; Widodo , Teguh
Journal of Educational Management Research Vol. 5 No. 2 (2026)
Publisher : Al-Qalam Institue

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61987/jemr.v5i2.1894

Abstract

This study aims to examine the effect of professionalism, work discipline, and organizational climate on teacher performance as a key component of educational service quality. Using a quantitative approach with an explanatory research design, the study involved a census of 34 teachers in an Islamic primary school, with data collected through Likert-scale questionnaires and analyzed using multiple linear regression with t-tests and F-tests at a 5% significance level. The findings indicate that professionalism and organizational climate have a positive and significant effect on teacher performance, while work discipline shows no significant partial effect. However, professionalism, discipline, and organizational climate simultaneously exert a significant influence on teacher performance. These results highlight the importance of strengthening teacher professionalism and creating a supportive organizational climate as strategic educational management efforts to improve teacher performance, while discipline enhancement should be aligned with workload management to ensure effective implementation
Exploring Flow Experience in Mountain Climbers: Insights for Enhancing Educational Leadership Anis Nurul Farida; Anggara, Onny Fransinata
Journal of Educational Management Research Vol. 5 No. 2 (2026)
Publisher : Al-Qalam Institue

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61987/jemr.v5i2.1895

Abstract

Flow experience in mountain climbing can be understood as an individual’s state of complete absorption when facing challenges that match their abilities. This study aims to explore the meaning of flow experience in mountain climbers from a phenomenological perspective and examine its implications for educational leadership. A qualitative phenomenological approach was employed, using in-depth interviews and member checking to ensure the validity of the data. The interview results were analyzed through Interpretative Phenomenological Analysis (IPA). The findings revealed five key themes of flow experience among mountain climbers: (1) engaging in meaningful experiences by enjoying nature and fostering personal and social connections, (2) achieving a state of immersion characterized by focus, safety, and self-control, (3) relying on preparation, skills, and decision-making to face climbing challenges and risks, (4) using mountain climbing as a process for self-development, reflection, and value formation, and (5) experiencing positive emotional, physical, and psychological effects. These insights suggest that the principles of flow, such as focus, intrinsic motivation, and adaptive decision-making, can be applied to educational leadership to enhance teacher engagement, decision-making under pressure, and personal development.
The Influence of School Image, Service Quality, and Parental Trust on School Choice Decisions Aritonang, Wernando Wilys; Suryaputra, Ronald; Handarini, Dany M.
Journal of Educational Management Research Vol. 5 No. 2 (2026)
Publisher : Al-Qalam Institue

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61987/jemr.v5i2.1896

Abstract

The increasing competition among private educational institutions has heightened the need for effective educational management strategies to understand factors influencing parents’ school choice decisions. This study aims to analyze the influence of school image, educational service quality, and parental trust on parents’ decisions to choose Northern Green School Medan. The study is motivated by a noticeable decline in student enrollment in recent years, which reflects weakening parental preference amid intensified competition among private schools. Employing a quantitative research design, data were collected through a survey administered to parents of enrolled students and analyzed using Partial Least Squares–Structural Equation Modeling (PLS-SEM). The results indicate that school image and educational service quality have a positive and significant effect on parents’ school choice decisions. Furthermore, parental trust emerges as the most dominant factor influencing parents’ decisions among the examined variables. The structural model demonstrates strong explanatory power, with an R² value of 0.843, indicating that 84.3% of the variance in parents’ school choice decisions is explained by the proposed model. These findings imply that private schools need to prioritize trust-based management practices, consistently improve the quality of educational services, and strengthen institutional image to enhance parental confidence and sustain student enrollment in a competitive educational environment.
Systemic Failures in Educational Management and the Normalisation of Child Exploitation among Vulnerable Learners Khoeroni, Farid; Andriani, Faricha; Taufikin, Taufikin
Journal of Educational Management Research Vol. 5 No. 2 (2026)
Publisher : Al-Qalam Institue

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61987/jemr.v5i2.1898

Abstract

This study aims to analyse the exploitation of street children as a manifestation of dysfunctional educational management and weak coordination among educational organisations, rather than merely as a poverty-related social issue. Employing a qualitative phenomenological approach, data were collected through in-depth interviews, observations, and document analysis involving street children active around the Kriyan gas station area in Jepara. The data were analysed using an interactive model consisting of data reduction, data display, and conclusion verification. The findings reveal that child exploitation is sustained through normalised parental consent, institutional tolerance of child labour within schools, and community silence that morally legitimises these practices. Although children remain structurally enrolled in formal and non-formal education, they experience functional exclusion in the form of unequal learning time and persistent disruptions to the educational process. These conditions indicate a cycle of failure in educational management rooted in organisational complexity and weak ethical decision-making. This study contributes to educational management scholarship by introducing the concept of the educational complicity loop as an analytical framework, while offering practical implications for strengthening school leadership, improving cross-institutional coordination, and reinforcing ethical governance in education systems to better protect vulnerable learners.
The Influence of Information Center Management, Early Marriage Knowledge, and Reproductive Health Counseling on Stunting Prevention Understanding Megawati; Handoko, Yunus; Rachmawati, Ike Kusdyah
Journal of Educational Management Research Vol. 5 No. 2 (2026)
Publisher : Al-Qalam Institue

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61987/jemr.v5i2.1900

Abstract

This study aims to analyze the influence of Information Center Management, Early Marriage Knowledge, and Reproductive Health Counseling on adolescents’ understanding of stunting prevention. Limited utilization of youth information and counseling services, low awareness of early marriage risks, and suboptimal reproductive health counseling reduce adolescents’ preventive knowledge regarding stunting. A quantitative approach with an associative design was applied. The population consisted of high school students, with a sample selected using random sampling. Data were collected through structured questionnaires that had been tested for validity and reliability. Analyses included instrument testing, classical assumption tests, multiple linear regression, F-test for simultaneous effects, and t-test for partial effects. The results indicate that Information Center Management and Early Marriage Knowledge significantly affect adolescents’ understanding of stunting prevention, while Reproductive Health Counseling shows a positive but not statistically significant effect. These findings emphasize the importance of well-managed information services and comprehensive knowledge dissemination in enhancing adolescents’ awareness and preventive behaviors. The study provides practical insights for integrating educational management, reproductive health education, and early marriage awareness into programs aimed at strengthening stunting prevention among adolescents.

Page 44 of 51 | Total Record : 509

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