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All Journal JURNAL GIZI INDONESIA Jurnal Penelitian Pendidikan IPA (JPPIPA) Syntax Literate: Jurnal Ilmiah Indonesia Window of Health : Jurnal Kesehatan Pharma Xplore : Jurnal Sains dan Ilmu Farmasi Jurnal Ilmiah Farmako Bahari Journal of Holistic and Health Sciences (Jurnal Ilmu Holistik dan Kesehatan) Jurnal Farmasi dan Sains Indonesia (JFSI) JOURNAL LA MEDIHEALTICO Jurnal Ilmiah Bakti Farmasi Medical Sains : Jurnal Ilmiah Kefarmasian Praeparandi : Jurnal Farmasi dan Sains Jurnal Farmasi Indonesia Jurnal An-Najat: Jurnal Ilmu Farmasi dan Kesehatan Journal of Public Health and Pharmacy Medical Sains : Jurnal Ilmiah Kefarmasian
Zuniarto, Ahmad Azrul
Sekolah Tinggi Farmasi YPIB Cirebon
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Journal : Jurnal An-Najat: Jurnal Ilmu Farmasi dan Kesehatan

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Pengaruh Home Pharmacy Care terhadap Kepuasan Pelayanan Kefarmasian pada Pasien Hipertensi di Apotek Alula Farma Losari Nopita, Juwita; Zuniarto, Ahmad Azrul; Nuari, Ris Ayu
An-Najat Vol. 3 No. 3 (2025): Agustus : An-Najat : Jurnal Ilmu Farmasi dan Kesehatan
Publisher : STIKes Ibnu Sina Ajibarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59841/an-najat.v3i3.3308

Abstract

High-quality pharmaceutical services play a vital role in improving patient satisfaction, particularly among individuals with chronic conditions such as hypertension. One innovative approach to pharmaceutical care is Home Pharmacy Care (HPC), a service delivered directly to the patient’s home focusing on medication monitoring, patient education, and improving treatment adherence. This study aims to examine the effect of HPC on the satisfaction of pharmaceutical services among hypertensive patients at Alula Farma Pharmacy, Losari. The research employed a pre-experimental design with a pre-test and post-test without a control group. A total of 30 hypertensive patients were selected using non-probability purposive sampling. The research instrument used was a validated and reliable pharmaceutical service satisfaction questionnaire, which covered several dimensions, including responsiveness, empathy, assurance, reliability, and tangibility. Data analysis was conducted using the Wilcoxon signed-rank test. The results showed that HPC had a significant positive effect on patient satisfaction, with a significance value of 0.001 (p < 0.05). The most notable improvements were observed in the aspects of responsiveness, empathy, and reliability, reflecting better patient–pharmacist interaction and trust in service delivery. These findings indicate that HPC is an effective strategy to enhance patients’ perceptions of pharmaceutical service quality. Furthermore, the implementation of HPC highlights the potential to reduce barriers to accessing care, promote better medication adherence, and strengthen patient-centered services. It is expected that this study can serve as a foundation for the development and broader application of home-based pharmaceutical care models, particularly in the management of chronic diseases.
Co-Authors , stf1 ., Rodiya ., Sutisno Ais Hamidah Aisy, Asri Rihadatul Akbar, Rai Fadiilah Akrom, Akrom Amanatin, Alfitia Dwi Andriswana, Dwi Meiria Anjastika, Luky Septiansyah Anna Pradiningsih Annisa, Fatin Maura Antonia, Vonny apriliasanti, Wahyuni Auliya, Muhammad Febri Ayuditiawati, Meita Ita Cantika, Dwi Putri Dewi, Komala Dyah Aryani Perwitasari Fauzia, Rizki Rahmah Haerunnisa, Tita Hakkin, Atini Sabila HARYATI, ETI Husni Mubarok Joharudin, Ade Karlina, Elis Karphiawati, Aldilla Shalsa Karsidin, Bambang Mahfudh , Nurkhasanah Mardhiyyah, Cut Ainul Maulida, Nur Afifah Mega Suryani, Mega Meiria A, Dwi Mundzir, Ahmad Mundzir, O Ahmad Mundzir, O. Ahmad Nafi'ah, Rahma Nafilah, Nella Nahdliyah, Vivi Afiyatun Ndang Ikbal Maulana Nopita, Juwita noviani, Adis Novianti, Sari Nuari, Ris Ayu Nur Imam Komara Nurfaizi, Deni Nurhasanah, Sarah Nurkhasanah Nurkhasanah Nurkhasanah Pandanwangi , Siti Putera, Rizky Medino Regar, Dhea Novakinanda Rustanti, Mega Ryansyah, Hardi Saefullah, Indah Silviyanti Setriyadi, Dedy Siti Pandanwangi TW Siti Pandawangi TW Subagja . Subagja, Subagja Sugiarto, Anto Sugiharto, Anto Sugiharto, Yuyun Suhada, Tatik Sofiyani Suharmono, Soni Sumari Sumari Sundari, Retno T Supriatna, Cece Susanti, Nina Pratiwi Tamala, Nur Feggy Tanti Tanujaya, Jojon Titiek Suhardi Haripurnomo Kushadiwijaya Hidayati Tsai, Mei Ling TW, Siti Pandanwangi Wahyuni, Yenny Sri Widianingsih, Nining Yani, Dosi Ahmad Yuniuswoyo, Wirsad Yusniawati, Feni Zakiah, Fitri Zakiyah, Fitri Zanki, Alfriani Melia