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All Journal JURNAL RELASI STIE MANDALA JEMBER EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi dan Bisnis J-Dinamika: Jurnal Pengabdian Kepada Masyarakat Jurnal Manajerial Jurnal Penelitian IPTEKS JURNAL MANAJEMEN DAN BISNIS INDONESIA Jurnal Ekonomi Manajemen Jurnal Pengabdian Masyarakat IPTEKS Jurnal Sains Manajemen dan Bisnis Indonesia BUDGETING : Journal of Business, Management and Accounting Indonesian Journal of Law and Economics Review Ilomata International Journal of Management International Journal of Business, Technology, and Organizational Behavior (IJBTOB) Dynamic Management Journal Jurnal Akuntansi, Manajemen Dan Ekonomi Islam (JAM-EKIS) Jurnal Penelitian Ilmu Sosial dan Eksakta Indonesian Journal of Multidisciplinary Sciences Journal of Management, Economic, and Accounting Neraca: Jurnal Ekonomi, Manajemen dan Akuntansi Jurnal Pengabdian Masyarakat dan Lingkungan Relasi : Jurnal Ekonomi Jurnal Pengabdian Masyarakat dan aplikasi Teknologi IIJSE Majapahit Journal of Islamic Finance dan Management Majapahit Journal of Islamic Finance dan Management Manajemen : Jurnal Ekonomi Jurnal Pengabdian Masyarakat Manage International Journal of Education Management and Religion Jurnal Penelitian IPTEKS Jurnal Ilmiah Manajemen Dan Kewirausahaan Proceeding of International Conference on Social Science and Humanity Jurnal Simki Economic Jurnal Ekonomi, Manajemen, Akuntansi dan Keuangan
Feti Fatimah
Universitas Muhammadiiyah Jember
Religion Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Energy Engineering Environmental Science Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Mechanical Engineering Public Health Social Sciences Other

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PUBLIC SERVICE QUALITY AND COMMUNITY RETENTION IN ENHANCING PUBLIC SATISFACTION: THE MEDIATING ROLE OF TRUST AT JEMBER POLICE Agus Yudi Kurniawan; Budi Santoso; Feti Fatimah
Jurnal Ilmiah Akuntansi, Manajemen dan Ekonomi Islam (JAM-EKIS) Vol. 9 No. 2 (2026): Jurnal Ilmiah Akuntansi, Manajemen, dan Ekonomi Islam (JAM-EKIS)
Publisher : Universitas Muhammadiyah Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36085/jam-ekis.v9i2.9485

Abstract

Quality police services are one of the main factors in building public trust and satisfaction with the police institution. However, there are still challenges in improving the quality of service and effective community retention as a form of support and loyalty to the Jember Police. This study aims to examine the influence of service quality and community retention on community satisfaction in the Jember Regional Police with the role of intervening in public trust. The research method used a quantitative approach by collecting questionnaire distribution data and then in Structural Equation Modeling (SEM) analysis with the WarpPLS statistical tool. The results of the analysis showed that the quality of service and community retention had a positive and significant influence on community satisfaction, both directly and through trust interventions. Trust has proven to be an important mechanism that strengthens the relationship between service quality and retention to community satisfaction. This finding provides strategic implications for the Jember Regional Police to continue to improve the quality and retention of services as an effort to build and maintain public trust in order to increase satisfaction and loyalty of service users. This research also opens up opportunities for the development of a more responsive and reliable public service system in police institutions.
Pendampingan Implementasi Marketing Mix Dan Tata Kelola Keuangan Untuk Mengoptimalkan Brand TK Aisyiyah Bustanul Athfal (ABA) Balung Feti Fatimah; Ibna Kamilia Fiel Afroh; Tria Emilia; Sofia Alifah
Jurnal Pengabdian Masyarakat Manage Vol. 7 No. 2 (2026): Agustus
Publisher : Universitas Muhammadiyah Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32528/manage.v7i2.5104

Abstract

Aisyiyah Bustanul Athfa (ABA) Kindergarten in Balung is located in a densely populated residential area and is home to many children aged 4 to 5. However, the number of students attending the school has been dwindling. This is due to the community's lack of confidence in the quality and financial management of the school. Therefore, assistance with the implementation of the marketing mix and financial management through community service activities is needed. The goal of this activity is to optimize the brand, thereby increasing public trust in ABA Kindergarten. This is because ABA Kindergarten Balung is able to optimize its product (curriculum, facilities, flagship programs), price (tuition fees, discounts, packages), location (school location, accessibility, comfort), and promotion (advertising, social media, open events, partnerships). This increased trust can enhance the brand and increase the number of students. The methods used in this community service activity include mentoring, training, program implementation, and ongoing monitoring and evaluation. This community service activity has successfully achieved its main objective, which is to provide training and mentoring on the implementation of the marketing mix and financial governance to optimize the ABA Balung Kindergarten brand. This activity also produced various significant outputs, such as a portfolio document on the implementation of the marketing mix and the ability to prepare financial reports. The high enthusiasm from participants and support from partners demonstrates that this activity has a positive impact and is relevant to the partners' needs.
Analisis Penerapan Quality Control Untuk Mengurangi Jumlah Kerusakan Produk Pada Pabrik Roti Armanda Di Jember Kota Winaldha Ninda Rossytania; Feti Fatimah; Maheni Ika Sari
Manajemen: Jurnal Ekonomi Vol. 7 No. 3 (2025): Manajemen : Jurnal Ekonomi
Publisher : Fakultas Ekonomi Universitas Simalungun

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36985/6dq59147

Abstract

Industri roti menghadapi persaingan ketat, sehingga perusahaan seperti Roti Armanda di Jember harus meningkatkan dan menjaga kualitas produk demi kepuasan pelanggan dan daya saing. Roti Armanda sendiri menghadapi berbagai masalah kualitas, seperti warna yang kurang menarik, gosong, bentuk tidak sesuai, dan isian keluar, yang semuanya menyebabkan produk tidak memenuhi standar dan harapan konsumen. Riset ini menganalisis pentingnya penerapan sistem pengendalian kualitas (Quality Control) dalam produksi roti di Roti Armanda. Tujuannya adalah mengurangi produk cacat seperti roti gosong, retak, warna tidak merata, dan isian yang keluar, yang berdampak pada kualitas dan efisiensi produksi. Dalam menganalisis penerapan quality control di Pabrik Roti Armanda, metode penelitian yang digunakan adalah deskriptif kualitatif. Objek partisipan yang diwawancarai meliputi pemilik usaha, Pembuat Adonan, Pemanggang roti, Penyajian dan Pengemasan roti serta alat Quality Control seperti check sheet, histogram, diagram Pareto, dan control chart, penelitian ini menemukan bahwa rata-rata kerusakan produk di Roti Armanda sebesar 2,17% masih terkendali. Namun, perbaikan diperlukan pada suhu pemanggangan, proses proofing, dan pengemasan. Faktor utama penyebab kerusakan berasal dari sumber daya manusia, metode kerja, dan mesin produksi. Riset ini menyimpulkan bahwa Quality Control yang ketat dan berbasis data dapat menekan tingkat kerusakan, meningkatkan efisiensi, dan menjaga kepuasan konsumen. Oleh karena itu, penelitian merekomendasikan penerapan SOP yang konsisten dan pelatihan karyawan berkala untuk terus meningkatkan kualitas produk
The Role of Customer Trust in Mediating Brand Image, Price, and Product Quality on Customer Loyalty on Beauty Product Customers Putri Lutfiana S; Nurul Qomariah; Feti Fatimah
Majapahit Journal of Islamic Finance and Management Vol. 6 No. 2 (2026): Islamic Finance and Management
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/mjifm.v6i2.1046

Abstract

The global beauty industry is experiencing continuous growth as public awareness of self-care, skin health, and personal identity expression increases. This study aims to examine and analyze the influence of brand image, price, and product quality on customer trust and loyalty, as well as to examine and analyze the mediating role of customer trust in the relationship between brand image, price, product quality, and customer loyalty for beauty products in Jember Regency. The respondents in this study were 200 users of local beauty products in Jember Regency. The data source was a questionnaire distributed using proportional stratified random sampling. The data analysis technique used was Partial Least Squares (PLS) processed with SmartPLS software.The results of the study indicate that: 1) the influence of brand image on customer trust has a positive and significant influence on customer trust, 2) the influence of price on customer trust has a positive and significant influence on customer trust, 3) the influence of product quality on customer trust has a positive and significant influence on customer trust, 4) the influence of brand image on customer loyalty is not significant on customer loyalty, 5) the influence of price on customer loyalty has a significant influence on customer loyalty, 6) the influence of product quality on customer loyalty is not significant on loyalty, 7) the influence of customer trust on customer loyalty has a significant influence on loyalty, 8) Customer trust as a mediator between brand image and customer loyalty is proven to have a positive and significant indirect influence, 9) Customer trust as a mediator between price and customer loyalty has a positive and significant indirect influence, 10) Customer trust as a mediator between product quality and customer loyalty has a positive but insignificant indirect influence.
The Effect of Work Motivation, Workplace Communication, and Work Environment on Traffic Police Performance Through Work Discipline Tri Pepri Alfiyan; Feti Fatimah; Astrid Maharani
Indonesian Journal of Multidisciplinary Sciences (IJoMS) Vol. 5 No. 2 (2026): Indonesian Journal of Multidisciplinary Sciences (IJoMS)
Publisher : CV. Era Digital Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59066/ijoms.v5i2.2633

Abstract

This study aims to analyze the effect of work motivation, work communication, and work environment on the performance of traffic police officers (Satlantas Polresta Banyuwangi) with work discipline as an intervening variable. The background of this study is based on the inconsistency of employee performance, particularly in aspects of discipline, communication, and coordination that are not yet optimal. This research uses a quantitative approach with data collection through questionnaires. The population consists of all members of Satlantas Polresta Banyuwangi, with a census sampling technique. Data analysis was conducted using Structural Equation Modeling (SEM) based on Partial Least Squares (PLS) with WarpPLS 8.0 software.The results show that work motivation and work environment have a positive and significant effect on work discipline and employee performance. Work communication affects work discipline but does not have a significant effect on performance. Work discipline significantly affects performance and is able to mediate the effect of work motivation and work environment on performance, but it does not mediate the effect of work communication on performance. The implication of this study indicates that improving employee performance can be achieved by strengthening work motivation, improving the work environment, and enhancing work discipline as a key factor
The Role of Customer Trust in Mediating Brand Image, Price, and Product Quality on Customer Loyalty on Beauty Product Customers Putri Lutfiana S; Nurul Qomariah; Feti Fatimah
Majapahit Journal of Islamic Finance and Management Vol. 6 No. 2 (2026): Islamic Finance and Management
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/mjifm.v6i2.1046

Abstract

The global beauty industry is experiencing continuous growth as public awareness of self-care, skin health, and personal identity expression increases. This study aims to examine and analyze the influence of brand image, price, and product quality on customer trust and loyalty, as well as to examine and analyze the mediating role of customer trust in the relationship between brand image, price, product quality, and customer loyalty for beauty products in Jember Regency. The respondents in this study were 200 users of local beauty products in Jember Regency. The data source was a questionnaire distributed using proportional stratified random sampling. The data analysis technique used was Partial Least Squares (PLS) processed with SmartPLS software.The results of the study indicate that: 1) the influence of brand image on customer trust has a positive and significant influence on customer trust, 2) the influence of price on customer trust has a positive and significant influence on customer trust, 3) the influence of product quality on customer trust has a positive and significant influence on customer trust, 4) the influence of brand image on customer loyalty is not significant on customer loyalty, 5) the influence of price on customer loyalty has a significant influence on customer loyalty, 6) the influence of product quality on customer loyalty is not significant on loyalty, 7) the influence of customer trust on customer loyalty has a significant influence on loyalty, 8) Customer trust as a mediator between brand image and customer loyalty is proven to have a positive and significant indirect influence, 9) Customer trust as a mediator between price and customer loyalty has a positive and significant indirect influence, 10) Customer trust as a mediator between product quality and customer loyalty has a positive but insignificant indirect influence.
The Masstige Strategy For Boosting Property Sales: Performance Analysis And Recommendations For Product Differentiation At PT. Neo Pudji Jaya Setiyo Budi Tripriyono; Feti Fatimah
Journal of Management, Economic, and Accounting Vol. 5 No. 2 (2026): April
Publisher : Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/jmea.v5i2.1340

Abstract

Purpose: This study aims to analyze the potential of adding a variant of masstige-concept housing (2-storey houses) to increase sales for developer PT. Neo Pudji Jaya at Shaistanaya City Sidoarjo Housing, both for the masstige variant and the 1-storey house variant. Research methodology: The study uses a descriptive quantitative approach with secondary data in the form of annual sales data for the 2022–2025 period (realizations and sales targets), gap achievement analysis, and integration of Indonesian property market context data. Results: Sales realizations for 2022–2025 amounted to 145 units out of a cumulative target of 405 units (achievement 35.8%); the trend shows a peak in 2023 (64.4%) but declined sharply in 2024–2025 (30.8%–24.0%) despite continuously increasing targets, with a cumulative deficit gap of 260 units. Limitations: Data are not yet available by house type and do not yet include specific price variables, measurable promotion intensity, or prospect (leads) data, so causal proof is limited to theoretical and empirical argumentation. Contribution: The article provides managerial recommendations based on masstige literature evidence, Indonesian market segmentation, and property consumer behavior for product differentiation that can enhance area image and cross-variant sales.
Determination of Product Life Cycle (PLC) for Formulation of Marketing Strategy UD. Matt Coffee Bondowoso Sonnia Pritantiwi; Feti Fatimah; Haris Hermawan
International Journal of Business, Technology and Organizational Behavior (IJBTOB) Vol. 3 No. 1 (2023): International Journal of Business, Technology, and Organizational Behavior (IJB
Publisher : Garuda Prestasi Nusantara Consulting

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52218/ijbtob.v3i1.255

Abstract

UD Matt Coffee is an agroindustry that produces various processed coffees, including green beans, roasted coffee, and ground coffee. Owner of UD. Matt Coffee took the initiative to establish this agro-industry to improve the welfare of smallholder coffee farmers in Sumberwringin District because the trading process for green bean is considered unprofitable and does not yet have added value. This study aims to determine and analyze the position of UD. Matt Coffee Arabica Coffee products uses a Product Life Cycle (PLC) approach based on the Polli and Cook method and to determine and analyze marketing strategies in developing its business based on the Product Life Cycle (PLC) for UD. Matt Coffee Arabica Coffee products. The analytical method used in this study is the Polli and Cook method to determine the position of UD. Matt Coffee Arabica Coffee products based on the product life cycle. The data collection technique used interview techniques with resource persons, namely the owner of UD. Matt Coffee. The results showed that at the growth stage through the Product Life Cycle approach at UD. Matt Coffee Bondowoso. The growth stage is characterized by rapid market acceptance and a substantial increase in UD. Matt Coffee Bondowoso’s profits and research results also show that the strategy adopted by UD. Matt Coffee Bondowoso in accordance with its position in the product life cycle, namely UD. Matt Coffee Bondowoso is looking for innovative strategies to maintain and even increase sales growth which includes market, product and marketing mix modifications. Keywords: Marketing, Product Life Cycle (PLC), Strategy.
Loyalitas Jamaah Umrah-Haji: Peran Kualitas Layanan, Kepercayaan, dan Customer Retention melalui Kepuasan pada PT Relasi Laksana Wisata Jember Sofia Alifah; Haris Hermawan; Feti Fatimah
Jurnal Penelitian IPTEKS Vol. 11 No. 2 (2026): Juli
Publisher : Universitas Muhammadiyah Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32528/penelitianipteks.v11i2.5550

Abstract

Persaingan biro perjalanan umrah-haji semakin ketat, sehingga perusahaan perlu memahami faktor yang membentuk loyalitas jamaah. Di tengah banyaknya pilihan biro, kualitas layanan, kepercayaan, dan customer retention diduga berperan penting melalui kepuasan jamaah. Penelitian ini bertujuan menganalisis pengaruh kualitas layanan, kepercayaan, dan customer retention terhadap loyalitas jamaah PT Relasi Laksana Wisata Jember dengan kepuasan sebagai variabel mediasi. Penelitian kuantitatif ini melibatkan 234 jamaah yang pernah menggunakan layanan perusahaan dalam tiga tahun terakhir dan dipilih dengan purposive sampling. Data dikumpulkan melalui kuesioner dan dianalisis menggunakan pemodelan persamaan struktural berbasis Partial Least Squares. Hasil penelitian menunjukkan bahwa kualitas layanan, kepercayaan, dan customer retention berpengaruh positif dan signifikan terhadap loyalitas, baik secara langsung maupun melalui kepuasan. Customer retention menjadi faktor yang paling dominan dalam meningkatkan kepuasan dan loyalitas jamaah. Temuan ini menunjukkan bahwa loyalitas jamaah terutama dibentuk oleh kemampuan perusahaan menjaga hubungan dengan pelanggan, disertai layanan yang baik dan kepercayaan yang kuat. Dengan demikian, peningkatan retensi pelanggan dan kepuasan perlu menjadi prioritas utama perusahaan untuk mempertahankan loyalitas jamaah.
The Effect of Leadership, Workload, and Company Culture on Work Performance with Employee Engagement as an Intervening Variable Anistiana Amaliyatus; Toni Herlambang; Feti Fatimah; Amalina Maryam Z
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 9 No 2 (2026): Sharia Economics
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v9i2.9537

Abstract

This study aims to analyze the influence of leadership, workload, and company culture on work performance with employee engagement as an intervening variable. The study used a quantitative approach with a census method on 135 employees at the Tempurejo District Office, Jember Regency. Data were collected through questionnaires and analyzed using Partial Least Square–Structural Equation Modeling (PLS-SEM). The results showed that leadership, workload, and company culture had a positive and significant effect on work performance, both directly and indirectly through employee engagement. Employee engagement was proven to act as a mediating variable that strengthens the relationship between organizational factors and work performance. These findings emphasize the importance of effective leadership, proportional workload management, and a positive work culture, healthy companies in improving public sector employee engagement and performance.
Co-Authors Abdus Salam Achmad Hasan Hafidzi Achmad Hilmi Azisi Achmad Syahfrudin Afroh, Ibna Kamilia Fiel Agus Yudi Kurniawan Ahmad Izudin Ahmad Izzudin Akhmad Fahrur Rozi Amalina Maryam Z Amri Gunasti Anistiana Amaliyatus Arini Isfahila bachtiar apriyanto Budi Santoso Dino Angga**, Budi Santoso* Duta Pamungkas Dwi Oktavia Nirmalasari Dwiki Auly Qaristey Eka Martiana Ely Setyowati Fadhol Ibrahim Fahmy Muhammad Ulviano Putra Fira Dinan Haris Hermawan Ika Tyas Nurlina Imam Syaiqoni Indri Agustin Isfahila, Arini Iswahyudi Jayawarsa, A.A. Ketut Jekti Rahayu Jekti Rahayu Kanta Dimas Prayogi Kosjoko Kosjoko Kosjoko Kurnia Firmanda Jayanti Lutfillah, Vina M. Naely Azhad Maharani, Astrid Maheni Ika Sari Martini, Ni Nyoman Putu Mega Anjar Widyabakti Mega Wahyu Ramadhanita Mega Wahyu Rhamadanita Mohammad Faesal Sodikin Mohammad Faisal Azroi Mohammad Sofianto Mohammad Ubait Hisni Mu'ah Mu'ah Mufarida, Nely Ana Muhammad Ariyanto Nursaid Nursaid Nursaidah Nursaidah Nursaidah, Nursaidah Nurul Ma’rifah Nurul Qomariah Nurul Qomariah Probowulan, Diyah Putri Lutfiana S Qurotul Aini Rahmadita Elsa Effendy Resa Yova Ferdiansa Rihadatul Aisylia Nuri S, Wahyu Eko Setiyo Budi Tripriyono Sevi Tasari Siti Nurjanah Sofia Alifah Sonnia Pritantiwi Sutikno Sutikno Toni Herlambang Toni Herlambang Tri Pepri Alfiyan Tria Emilia Vina Lutfillah Vina Riza Nurillah Wahyu Eko S Wahyu Eko Setianingsih Wenny Murtalining Tyas Winaldha Ninda Rossytania Yohanes Gunawan Yohanes Gunawan Wibowo Yusron Rozzaid Zahruna, Ulfi Zulfahmi Zulfahmi