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All Journal Al-Tamimi Kesmas: Jurnal Ilmu Kesehatan Masyarakat (Journal of Public Health Sciences) PREPOTIF : Jurnal Kesehatan Masyarakat Community Development Journal: Jurnal Pengabdian Masyarakat Jurnal Kesehatan Tambusai Journal of Hospital Administration and Management KOLONI Journal of Hospital Administration and Management (JHAM) Awal Bros Journal of Community Development Jurnal Praba: Jurnal Rumpun Kesehatan Umum
ANASTASYA SHINTA YULIANA
Universitas Awal Bros
Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Education Health Professions Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Nursing Public Health Social Sciences Veterinary Other

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Pengaruh Waktu Tunggu Pendaftaran Rawat Inap terhadap Keputusan Pemilihan Kembali (Loyalitasa) Pasien Rumah Sakit Umum Daerah Petala Bumi Provinsi Riau Yuliana, Anastasya Shinta; Ahmad Said; Sherly Mutiara; Muhammad Firdaus; Bobi Handoko
Jurnal Praba : Jurnal Rumpun Kesehatan Umum Vol. 4 No. 3 (2026): September : Jurnal Praba : Jurnal Rumpun Kesehatan Umum
Publisher : STIKES Columbia Asia Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62027/praba.v4i3.978

Abstract

The waiting time for inpatient registration is an important indicator of hospital service quality that can influence patients' perceptions and loyalty, particularly among insured patients. Preliminary data from Petala Bumi Regional General Hospital, Riau Province, showed a decline in patient visits from 4,432 in 2024 to 2,800 in 2025, accompanied by complaints regarding the lengthy insurance verification process during registration. This study aimed to determine the effect of inpatient registration waiting time on patient loyalty at Petala Bumi Regional General Hospital, Riau Province.This study employed a quantitative method with a descriptive analytic approach and a cross-sectional design. A total of 97 respondents were selected from a population of 2,800 patients using the Slovin formula and accidental sampling technique. Data were collected through questionnaires and hospital documents, then analyzed using univariate analysis, Pearson product-moment correlation, and simple linear regression.The results showed a significant relationship between inpatient registration waiting time and patient loyalty (r = 0.605; p = 0.000). The reliability dimension had the strongest correlation (r = 0.567), followed by tangibles (r = 0.553), responsiveness (r = 0.546), and assurance (r = 0.501). Waiting time contributed 36.56% to patient loyalty.In conclusion, better management of inpatient registration waiting time is associated with higher loyalty among insured patients. Hospitals are recommended to improve registration facilities, conduct regular staff audits, provide sops through QR codes, and enhance staff communication and empathy
Co-Authors AA Sudharmawan, AA Abdul Zaky Aditya, Frigita Selly Agus Salim Agus Salim Agus Salim Agus Salim Agus Salim agus Salim Ahmad Said Alfitri Yana Yunita Andriani, Annisa Ani Riza Wati Annisa Annisa Annisa Ramadhani Annisa Rambe Ariyah, Nazla Nur Atika Wulandari Aulia Annisa Ayu, Ristalia Azlaini Rambe Azriel Winesta Bobi Handoko Bobi Handoko Bobi Handoko Dea Ariesta Putri Destiani , Nur Laili Devi Purnamasari Dwina Tetiany Fauzi Emdah Riliani Alma Erlisa, Hamita Fauzan Aidhil, Muhammad Fauzi, Dwina Tetiany Fauzi, Dwiny Tetiana Febby Dwi Kinanti Filda Filda Firdaus , Muhammad Fitrah, Aldo Destu Frigita Selly Aditya Hafizah Hamdi Indra Hanna Zarah Natasya Hendriko , Aditya Ihsan Hikmatullah indah jailani Indra, Hamdi Indrapuri, R. Sri Ayu Khairunnisa Khairunnisa Khairunnisa Khairunnisa Khusnul Dwi Liana Leo Arrdy Gusnadi Lestari, Resi Lilik Istikhairyah Lubis, Sylvi Chairuniza M. Yogi Riyantama Isjoni Madona, Helliza Marian Tonis Marian, Marian Tonis Marido Bisra Maura, Latisa Shafa Maura Melan, Meilani Eka Wijaya Melisa Melisa Merry Citra Amelia Muhammad Firdaus Muhammad Firdaus Muhammad Firdaus Muhammad Nur Hadi Nabila Khoirunnisah Natasya, Hanna Zarah Nofianto Nofianto Novita Marito Br Purba Novrita Rahmawati Nur Laili Destiani Puan Gustama Arrum Purnamasari, Devi Putri Putri , Aprilia Putri Andriani, Desvita Putri, Dea Ariesta Putri, Tara Novellia Putry Halimah Sary Dewy R. Sri Ayu Indrapuri R. Sri Ayu Indrapuri Raisyah Anisah Risda Mulya Rahmadani Sari, Paradila Puspita Sherly Mutiara Syamsiar, Syamsiar Tasya Yuna Vania Azahra Wawa Audia Wiwik Suryandartiwi Anggarawati Wulan, Wulan Patricia wulandari, atika Yoshandi, T. Mohd Yoshandi, Tengku Mohammad Yunita, Alfitri Yana