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All Journal Jurnal Ilmiah Dinamika Teknik Jurnal Kedokteran Syiah Kuala Proceedings of Annual International Conference Syiah Kuala University - Life Sciences & Engineering Chapter Dentika Dental Journal Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Mechanova Jurnal Informatika Proceeding International Conference on Information Technology and Business Jurnal Mudarrisuna: Media Kajian Pendidikan Agama Islam Jurnal SIMADA (Sistem Informasi dan Manajemen Basis Data) Pendas : Jurnah Ilmiah Pendidikan Dasar JURNAL TEKNIK INFORMATIKA DAN SISTEM INFORMASI JUSPI (Jurnal Sejarah Peradaban Islam) Petir Jurnal Penelitian IPTEKS Techno Xplore : Jurnal Ilmu Komputer dan Teknologi Informasi Jurnal Pengabdian Masyarakat IPTEKS Jurnal Teknologi dan Riset Terapan (JATRA) Journal of Applied Data Sciences PROFESSIONAL HEALTH JOURNAL Patria Artha Journal of Community Jurnal Ekonomi PELS (Procedia of Engineering and Life Science) Jurnal Pengabdian Masyarakat Bidang Sains dan Teknologi Jurnal Riset Rumpun Ilmu Tanaman Madani: Multidisciplinary Scientific Journal Jurnal Manajemen Dan Bisnis Ekonomi Bhinneka: Jurnal Bintang Pendidikan dan Bahasa Journal of Technology Informatics and Engineering Jurnal Isu Teknologi Suara Teknik : Jurnal Ilmiah Katalis Pendidikan: Jurnal Ilmu Pendidikan dan Matematika Jurnal Intelek Dan Cendikiawan Nusantara Jurnal Intelek Insan Cendikia Jurnal Manajemen Kewirausahaan dan Teknologi Pajak dan Manajemen Keuangan Jurnal Manajemen Bisnis Digital Terkini Jurnal Abdimas UM Jambi Jurnal Pengabdian Mitra Persada PROTON : Jurnal Ilmu-Ilmu Teknik Mesin
Hendra Kurniawan
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Journal : journal of technology informatics and engineering

 1 
Framework Of Information System Of IT Service Desk Using UML (Unified Modelling Language) Technique - Study Case In Republic Of Indonesia State Civil Service Agency Melyani Melyani; Ahmad Rafik; Roydawaty Roydawaty; Indra Riyana; Rizkiana Karmelia Shaura; Hendra Kurniawan; Rahayu Swastika
Journal of Technology Informatics and Engineering Vol 3 No 1 (2024): April : Journal of Technology Informatics and Engineering
Publisher : University of Science and Computer Technology

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51903/jtie.v3i2.169

Abstract

At Republic of Indonesia State Civil Service Agency in carrying out work, it is often found that problems both software and hardware are installed in the computer and must be resolved immediately. However, the handling of problems is still not good, where in the process of reporting complaints and requests, you still have to go by telephone or come directly to the IT staff office to notify complaints, as well as in manual records that affect company performance. All recording reports and problem calculations are still manual. This can have a negative effect, namely: there are problems that are at risk of being recorded repeatedly, so it takes a long time to provide reports to managers. Therefore, the authors submit a helpdesk information system application to solve the problems of complaints and employee requests so that they can be resolved quickly and can be handled properly as well as recording reports that are well recorded. In developing this helpdesk information system, the author uses an object-oriented methodology, namely the iteration waterfall, which is modeled using UML (Unified Modeling Language). The tools used are XAMPP as a web server, PHP as a programming language and MySQL as a database. With this system, it is hoped that it can make it easier for employees to report complaints as well as get solutions to the problems they are complaining about and also make it easier for IT staff to automatically generate reports in the system.
Framework Of Information System Of IT Service Desk Using UML (Unified Modelling Language) Technique - Study Case In Republic Of Indonesia State Civil Service Agency Melyani Melyani; Ahmad Rafik; Roydawaty Roydawaty; Indra Riyana; Rizkiana Karmelia Shaura; Hendra Kurniawan; Rahayu Swastika
Journal of Technology Informatics and Engineering Vol. 3 No. 1 (2024): April : Journal of Technology Informatics and Engineering
Publisher : University of Science and Computer Technology

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51903/jtie.v3i2.169

Abstract

At Republic of Indonesia State Civil Service Agency in carrying out work, it is often found that problems both software and hardware are installed in the computer and must be resolved immediately. However, the handling of problems is still not good, where in the process of reporting complaints and requests, you still have to go by telephone or come directly to the IT staff office to notify complaints, as well as in manual records that affect company performance. All recording reports and problem calculations are still manual. This can have a negative effect, namely: there are problems that are at risk of being recorded repeatedly, so it takes a long time to provide reports to managers. Therefore, the authors submit a helpdesk information system application to solve the problems of complaints and employee requests so that they can be resolved quickly and can be handled properly as well as recording reports that are well recorded. In developing this helpdesk information system, the author uses an object-oriented methodology, namely the iteration waterfall, which is modeled using UML (Unified Modeling Language). The tools used are XAMPP as a web server, PHP as a programming language and MySQL as a database. With this system, it is hoped that it can make it easier for employees to report complaints as well as get solutions to the problems they are complaining about and also make it easier for IT staff to automatically generate reports in the system.
Co-Authors - Nurjoko Abdul Rahman Adriana Adriana Ahmad Rafik Ali Hamdan Andi Kurniawan Anggi Rona BR Kaban Ardian Ardiansyah Ardiansyah Arief Rizki Fadhillah Arnelis Djalil Bella Ayu Anzalia Budi Nuryono Citra Rahmatia Dadang Kurniawan Dea Nadhira Mulyadi Deshinta Arrova Dewi Devi Sartika Devina Ninosari Dewi Fitriyanti Diana Kurniasari Sagita Dianita Sahda Didik Wahjudi Diki Riyanto Dinda Tri Agustina Eka Puji Widiyanto Eko Julianto Eko Sarwono Fathir Ihsan Fedi Kasdinata Fidelis Simbolon Firmansyah, Muhammad Ridho Fitria - Fitria Fitria Fitriani, Dewi . Frisca Florensia Fuazen Gema Sri Muliani H. Harapan Harijanto Wijaya Hermana, M. Arafat Hironius Asyer Keith Aritonang Ihwan Nurdin Indah Sukma Wahyuni Indra Riyana Ira Damayanti Hasibuan Irfan, Muhammad Khidayatullah Jarot Arianto Khairil Lasro Dearma Br Simbolon Lathifatun Nisa Hutabarat Libasut Taqwa Lilis Juliyanty Marbun Luh Titi Handayani M Ariza Eka Y M.S. Hasibuan Martaleli Bettiza Martua Felix Jonatan Simanullang Matulatan, Tekad Maulana hakim Melyani Melyani Mohammad Bellal Hossain Mohd. Andalas Muhammad Haykal Aulia Nada Ayu Lestari Namirotul Arofat Lubis Nazla Sofi Adinda Neni Purwati Nikentari, Nerfita Nisa Salsabila Nola Ritha Nova Risdiyanto Ismail Nurfiana Nurfiana Ovi Ardilla Pentatito Gunowibowo Pingky Monica Hasugian Qaid Alfayyad Haris Rafli Pasha Rahayu Swastika Rini Tri Astutik Riska Khairani Siregar Rizkiana Karmelia Shaura Roche Alimin Roydawaty Roydawaty Rudiarto, Sabar Ruki Rizal Saafira Najwaa An-Nada Sainah Sainah Sairoh Sairoh Sallima Nur Alaina Rambe Sandi Aprianto Sheila Subaika Roy Siti Maisarah Sri Karnila Sri Karnila SRI LESTARI Suaib H. Muhammad Suci Nurhayati Suhendro Y. Irianto Suradi Suradi Suryo Adi Sahfutra Syabrinildi Syabrinildi Syarah Nabila Pulungan Syarifah Feramuhawan Tamaulina Br Sembiring Thoriq DevisHoriansa Tri Basuki Kurniawan Tri Erri Astoeti Umi O. Retnaningsih Weri, Firda Widijanto Sudhana Yezi Armalia Putri Yulianah Yulianah Yusup Subagio Sutanto