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Hendra Kurniawan
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Journal : Journal of Technology Informatics and Engineering

 1 
Framework Of Information System Of IT Service Desk Using UML (Unified Modelling Language) Technique - Study Case In Republic Of Indonesia State Civil Service Agency Melyani Melyani; Ahmad Rafik; Roydawaty Roydawaty; Indra Riyana; Rizkiana Karmelia Shaura; Hendra Kurniawan; Rahayu Swastika
Journal of Technology Informatics and Engineering Vol 3 No 1 (2024): April : Journal of Technology Informatics and Engineering
Publisher : University of Science and Computer Technology

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51903/jtie.v3i2.169

Abstract

At Republic of Indonesia State Civil Service Agency in carrying out work, it is often found that problems both software and hardware are installed in the computer and must be resolved immediately. However, the handling of problems is still not good, where in the process of reporting complaints and requests, you still have to go by telephone or come directly to the IT staff office to notify complaints, as well as in manual records that affect company performance. All recording reports and problem calculations are still manual. This can have a negative effect, namely: there are problems that are at risk of being recorded repeatedly, so it takes a long time to provide reports to managers. Therefore, the authors submit a helpdesk information system application to solve the problems of complaints and employee requests so that they can be resolved quickly and can be handled properly as well as recording reports that are well recorded. In developing this helpdesk information system, the author uses an object-oriented methodology, namely the iteration waterfall, which is modeled using UML (Unified Modeling Language). The tools used are XAMPP as a web server, PHP as a programming language and MySQL as a database. With this system, it is hoped that it can make it easier for employees to report complaints as well as get solutions to the problems they are complaining about and also make it easier for IT staff to automatically generate reports in the system.
Framework Of Information System Of IT Service Desk Using UML (Unified Modelling Language) Technique - Study Case In Republic Of Indonesia State Civil Service Agency Melyani Melyani; Ahmad Rafik; Roydawaty Roydawaty; Indra Riyana; Rizkiana Karmelia Shaura; Hendra Kurniawan; Rahayu Swastika
Journal of Technology Informatics and Engineering Vol. 3 No. 1 (2024): April : Journal of Technology Informatics and Engineering
Publisher : University of Science and Computer Technology

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51903/jtie.v3i2.169

Abstract

At Republic of Indonesia State Civil Service Agency in carrying out work, it is often found that problems both software and hardware are installed in the computer and must be resolved immediately. However, the handling of problems is still not good, where in the process of reporting complaints and requests, you still have to go by telephone or come directly to the IT staff office to notify complaints, as well as in manual records that affect company performance. All recording reports and problem calculations are still manual. This can have a negative effect, namely: there are problems that are at risk of being recorded repeatedly, so it takes a long time to provide reports to managers. Therefore, the authors submit a helpdesk information system application to solve the problems of complaints and employee requests so that they can be resolved quickly and can be handled properly as well as recording reports that are well recorded. In developing this helpdesk information system, the author uses an object-oriented methodology, namely the iteration waterfall, which is modeled using UML (Unified Modeling Language). The tools used are XAMPP as a web server, PHP as a programming language and MySQL as a database. With this system, it is hoped that it can make it easier for employees to report complaints as well as get solutions to the problems they are complaining about and also make it easier for IT staff to automatically generate reports in the system.
Co-Authors - Nurjoko Achmad Syahfrudin Zulkarnnaeni Ahmad Rafik Ahmad Sulaiman Ainul Padilah Ali Hamdan Andi Kurniawan Arief Rizki Fadhillah Arnelis Djalil Bella Ayu Anzalia Budi Nuryono Citra Rahmatia Dadang Kurniawan Dea Nadhira Mulyadi Devi Sartika Devina Ninosari Dewi Fitriyanti Diana Kurniasari Sagita Didik Wahjudi Dinda Tri Agustina Eka Puji Widiyanto Eko Julianto Eko Sarwono Eva Oktaviani Fedi Kasdinata Firman syah Firmansyah, Muhammad Ridho Fitria - Fitria Fitria Fitriani, Dewi . Frisca Florensia Fuazen Gema Sri Muliani H. Harapan Halimah Halimah Harijanto Wijaya Hermana, M. Arafat Ihwan Nurdin Indah Sukma Wahyuni Indra Riyana Ira Damayanti Hasibuan Irfan, Muhammad Khidayatullah Khairil KHOIRUN NISA Lathifatun Nisa Hutabarat Lenni Khairani Libasut Taqwa Lilis Juliyanty Marbun Luh Titi Handayani M Ariza Eka Y Martaleli Bettiza Martua Felix Jonatan Simanullang Matulatan, Tekad Maulana hakim Melyani Melyani Mohammad Bellal Hossain Mohd. Andalas Muhammad Haykal Aulia Mursyidan Auliya Nasution Nada Ayu Lestari Namirotul Arofat Lubis Nazla Sofi Adinda Neni Purwati Nikentari, Nerfita Nisa Salsabila Nola Ritha Nova Risdiyanto Ismail Nurfiana Nurfiana Ovi Ardilla Pentatito Gunowibowo Pingky Monica Hasugian Putri Lintang Salsabila Qaid Alfayyad Haris Rafli Pasha Rahayu Swastika Rini Tri Astutik Riska Khairani Siregar Riska Suaibah Rizkiana Karmelia Shaura Roche Alimin Roydawaty Roydawaty Ruki Rizal Saafira Najwaa An-Nada Sabar Rudiarto Sairoh Sairoh Sallima Nur Alaina Rambe Sandi Aprianto Sheila Subaika Roy Silaban, Rosalia Siti Maisarah Sri Karnila SRI LESTARI Sri Wahyuni Suaib H. Muhammad Suci Nurhayati Suradi Suradi Suryo Adi Sahfutra Syabrinildi Syabrinildi Syahrizal Syahrizal Syarah Nabila Pulungan Syarifah Feramuhawan Tamaulina Br Sembiring Thoriq DevisHoriansa Tri Erri Astoeti Umi O. Retnaningsih Vellani Losenni Undra Weri, Firda Widijanto Sudhana Yesica Melinda Yezi Armalia Putri Yulianah Yulianah Yusup Subagio Sutanto Zenni Khairani Putri