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Journal : Journal of Health Policy and Management

 1 
Analysis of Loyalty and Quality of Service Against Patient Satisfaction of Social Security Agency of Health and General Patients in Neurology Polyclinic UOBK of Doctor Mohamad Saleh Regional Public Hospital, Probolinggo, East Java Musdalifah, Illailatul; Indasah; Ellina, Agusta Dian
Journal of Health Policy and Management Vol. 9 No. 1 (2024)
Publisher : Masters Program in Public Health, Universitas Sebelas Maret, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26911/thejhpm.2024.09.01.01

Abstract

Background: Satisfaction of patients or insurance participants is one of the factors that can be used as a reference in determining the success of a service program. This means that the good quality of a service is not based on the service provider's perception, but based on the consumer's perception because it is the consumer who enjoys the services provided by the company. The study aimed to analyze the effect of loyalty and service quality on SCA patient satisfaction and general patients at the Neurology Polyclinic UOBK Dr. Mohamad Saleh Hospital, Probolinggo City. Subjects and Method: An observational study with a cross-sectional approach were conducted at Neurology Polyclinic UOBK Dr. Mohamad Saleh Hospital, Probolinggo, East Javaon August 2022. A total of 100 patients were selected for this study. The dependent variable was satisfaction. The independent variable were loyalty and service quality. The data were collected using a set of questionnaires and analyzed using linier regression. Results: Patient satisfaction increased with good loyalty (b= 2.26; p= 0.002), and good service quality (b= 2.03; p= 0.006). Conclussion: Patient satisfaction increased with good loyalty (b= 2.26; p= 0.002), and good service quality. Keywords: satisfaction, service quality, loyalty. Correspondence: Illailatul Musdalifah. Strada Institute of Health Sciences, Kediri, Indonesia. Jl. Manila No.37, Tosaren, Pesantren, Kediri, 64123 East Java. Email: yolacipit29@gmail.com. Mobile: 082332627340.
Evaluation of the Regional Public Service Agency Budget Absorption Level in Gresik, East Java Wahyuni, Eni; Ellina, Agusta Dian
Journal of Health Policy and Management Vol. 8 No. 2 (2023)
Publisher : Masters Program in Public Health, Universitas Sebelas Maret, Indonesia

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Abstract

Background: Absorption of the expenditure budget is one of the performance assessments that is still a challenge in the Regional Public Service Agency (BLUD) of Health Center in Gresik Regency. The purpose of this study is to explore the evaluation of the level of absorption of the budget of the regional public service agency of the Health Center in Gresik Regency.Subjects and Method: This qualitative study was conducted in Health Center in Gresik Regency in 2 to 28 october 2022. The informants in this study were the owner or person in charge of the clinic with a total of 24 (twenty-four) people with triangulation of sources. The qualitative data and information were analyzed using source triangulation.Results: In the Resource Indicator which includes knowledge, attitudes and workload at the BLUD Health Center, it is known that the informant's knowledge regarding budgeting and BLUD absorption is quite sufficient. In addition, with the change in the status of the Health Center to BLUD, the workload of health workers has also increased. All informants have a good attitude and commitment in implementing BLUD Health Center. The unavailability of regulations related to HR management, accounts payable, investment management and cooperation management in the context of financial independence at the BLUD Health Center in Gresik Regency. There has never been any monitoring assistance from the planning process to the absorption of the BLUD budget at the Gresik Regency Health Center by the Gresik Regency Regional Financial Revenue Management Agency (BPPKAD).Conclusion: It is necessary to immediately issue regulations in the form of Decrees and Regent's Regulations related to the management of Human Resources, accounts payable, investment management, and the management of cooperation with the BLUD Health Center in Gresik Regency.Keywords: Budget, BLUD & Public Health CenterCorrespondence: Eni Wahyuni. Masters Program in Public Health, Strada Indonesian Institute of Health Sciences. Jl. Manila, No. 37, Sumberece, Kediri, East Java 64133, Indonesia. Email: eniwahyuni@gmail.com. Mobile: +6282233337053.Journal of Health Policy and Management (2023)https://doi.org/10.26911/thejhpm.2023.08.02.03
Analysis of Factors Influencing The Implementation of Public Safety Center Services Using Technology Acceptance Model and Unified Theory of Acceptance and Use of Technology Methods Among Pediatric Patients at Dr. Iskak Hospital, Tulungagung, East Java Aini, Zuhrotul; Peristiowati, Yuly; Ellina, Agusta Dian
Journal of Health Policy and Management Vol. 8 No. 2 (2023)
Publisher : Masters Program in Public Health, Universitas Sebelas Maret, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26911/thejhpm.2023.08.02.08

Abstract

Background: A pediatric emergency is a clinical situation with life-threatening risks without prompt and adequate management. The Public Safety Center (PSC) is the spearhead of the service to get a quick response and function as a service provider for emergency patients and to coordinate with the intended health facility. The purpose of this study was to analyze the factors that influence the implementation of the use of PSC services using the TAM and UTAUT methods in pediatric patients at RSUD dr. Iskak Tulungagung. Subjects and Method: Observational research was conducted at RSUD Dr. Iskak, Tulungagung, East Java from August to October 2022. A total of 130 children were selected for this study. The dependent variable is the implementation of the public safety center (PSC). The independent variables are the Technology Acceptance Model (TAM) and the Unified Theory of Acceptance and Use of Technology (UTAUT). Data were collected using a questionnaire, and analyzed using path analysis. Results: Perceived benefits (p < 0.001), perceived convenience (p < 0.001) have a significant effect on PSC implementation. Work expectations (p= 0.068), business expectations (p= 0.436), and facilitating conditions (p= 0.106) are related to PSC implementation but not statistically significant. Conclusion: Perceived benefits, perceived convenience significantly influence the implementation of PSC.  Keywords: child, emergency, PSC, TAM, UTAUT. Correspondence: Zuhrotul Aini. Master’s Program of Public Health, Strada Institute of Health Sciences, Indonesia. Jl. Manila No.37, Tosaren, Kec. Pesantren, Kota Kediri, Jawa Timur 64123. Email: ainizuhri74@gmail.com. Mobile: +62 812-3336-2126.
Co-Authors Aat Agustini Adhyaksa Indrajid Putra Adhyaksa Indrajid Putra Ady Purwoto Agustin Widyowati Ahmad Kholid Fauzi Ahmad Syauqi Mubarok Alfian Fawzi Alfian Fawzi Angga Dian Vito Anggrainy, Dian Aprin Rusmawati Artha Budi Susila Duarsa Asri asri Asruria Sani Fajria Baersady, Miriam Batewa, Erny Bayu Nirwana Citrawatik Dwi Skripsia Devy Putri Nursanti Dewi Nurandika, Yunda Dewi, Prima Dini Martanti Dinik Martiani Dinik Martiani Duri, Vinca Rosa Swastika Dwi Skripsia, Citrawatik Eliyawati Eliyawati Endra Widiyanto Ervidiana, Luly Evi Kurniawati Fadilatul, Dewi Fajriah, Asruria Sani Fajriah, Asuria Sani Fajriyah, Asruria Sani Faku, Noventji Abriance Fatima, Husnul Gunawan Gunawan Gunawan Gusti Muhamad Syariyansyah Handayani, Rina Tri Heny Pramuta Sari Hermanto Hijriani, Hera Hilda Anggraeni Laluyan Husnul Fatima Ibnu Sina, Ibnu Sina Ida Nashrun S, Muhammad Ika Retnani Indah Winarni Indasah Indasah istiqomah istiqomah Joko Prasetyo Joko Sutrisno Joko Sutrisno Joko Sutrisno Joko Tri Atmojo Joko Tri Atmojo K, Beko Kamaru lImron Musa Katmini Kholis, Anja Hesnia Krisnanda Aditya Pradana Krisnanda Aditya Pradana Krisnanda Aditya Pradana Kristina, Yuyun kurnia, kurnia eka permana Laili, Zulva Rahma Lasaka, Hendratmo Lazarus Salyabo Lesmana, Iwan Setyo Limara Sartika Marunduh, Dian M. Asad Effendy M. Asad Effendy Meiningsih, Meiningsih Melany Pilatusalim Meylany Rosa Puspita Miftakhur Rohmah Miftakhur Rohmah Muhammad Ida Nashrun S Muji Murtiningsih Musdalifah, Illailatul Nanda Rahmad Natalina Soares Almeida Neni Nuraeni Ni Luh Putu Ayu Wardhani Ni Wayan Manik Parwati Nia Sari Nita Dwi Astikasari Novian Mahayu Adiutama Nur Hasanah Fatimah Nurdina Nurdina Nurdina Nurdina Nurizzi Rifqi Ferdian NURUL HIDAYAH Nurwijayanti Nurwijayanti Nurwijayanti Kusumaningrum P H Livana Panggalih, Dangan Prameswari, Diah Priyanti, Ratna Puji Purwanti, Tentry Fuji Puspita, Mariana Rahmadi, Syamsu Ratna Wardani Ratna Wardani Reni Yuli Astutik Retnaningtyas, Erma Retno Palupi Yonni Siwi Revani, Hilda Dea Rewa, Yeni Rambu Rohani, Muhammad S, Eko Dian Saly, Salami Santy Irene Putri Sari, Nia Sentot Imam Sentot Imam Suprapto Setyo Budi Susanto Setyo Wahyudi Sismulyanto SITI ROHMAWATI Sri Wulandari, Meidya Sudewa, I Gusti Ngurah Wisnu Sulistiono, Priyo sultan Suprapto, Sentot Imam Suwarno Suwarno Trianike Nor Aini Vito, Angga Dian Wahyu Purnomo Jati Wahyuni, Eni Wardah Fauziah Wasita, Rangga Widiyanto, Aris Widiyanto, Endra Winarti Winarti Winoto, Wisnu Wisnawa, I Nyoman Dharma WULANDARI Wulandari Wulandari wuryani, Ary Dwi Yaya Mulyana Yeni Rambu Rewa Yenny Puspitasari Yetri Mastri Yani Seo Yetri Mastri Yani Seo Yohana Teodosia Setu Yuda Dwi Prasetyo Yuli Peristiowati, Yuli Yuly Peristiowati Yuly Peristiowati Yuly Peristiowati Yunda Dewi Nurandika Yunie Ernawati Yunita, Emi Yuwono, Trisno Zuhrotul Aini, Zuhrotul