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All Journal Briliant: Jurnal Riset dan Konseptual Jurnal CoreIT INOVTEK Polbeng - Seri Informatika BAREKENG: Jurnal Ilmu Matematika dan Terapan Jurnal Sisfokom (Sistem Informasi dan Komputer) INTECOMS: Journal of Information Technology and Computer Science Jurnal Teknologi Sistem Informasi dan Aplikasi Journal of Educational Research and Evaluation J-SAKTI (Jurnal Sains Komputer dan Informatika) JOISIE (Journal Of Information Systems And Informatics Engineering) Building of Informatics, Technology and Science Jurnal ABDINUS : Jurnal Pengabdian Nusantara JOURNAL OF INFORMATION SYSTEM RESEARCH (JOSH) Jurnal Teknik Informatika (JUTIF) ARSY : Jurnal Aplikasi Riset kepada Masyarakat INVEST : Jurnal Inovasi Bisnis dan Akuntansi Munaddhomah: Jurnal Manajemen Pendidikan Islam J-SAKTI (Jurnal Sains Komputer dan Informatika) Jurnal Kajian Ilmu Pendidikan (JKIP) Journal of Applied Business and Technology PROCEEDING OF INTERNATIONAL CONFERENCE ON BUSINESS MANAGEMENT AND ACCOUNTING Jurnal Pendidikan Islam Jurnal Penelitian Pendidikan Indonesia Jurnal Testing dan Implementasi Sistem Informasi International Journal of Information System and Innovation Management Research in Accounting Journal
Hamzah, Muhammad Luthfi
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Religion Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Energy Engineering Environmental Science Industrial & Manufacturing Engineering Mathematics Mechanical Engineering Physics Public Health Social Sciences Transportation Other

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Journal : Building of Informatics, Technology and Science

 1 
Analisis Kepuasan Pengguna Sistem Informasi E-Campus Menggunakan Metode E-Servqual Dan Model Kano Nurhadi, Muhammad; Hamzah, Muhammad Luthfi; Ahsyar, Tengku Khairil; Jazman, Muhammad
Building of Informatics, Technology and Science (BITS) Vol 4 No 3 (2022): December 2022
Publisher : Forum Kerjasama Pendidikan Tinggi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47065/bits.v4i3.2691

Abstract

This study aims to identify the dimensions and service attributes that need to be improved, as well as improvements related to the quality of services provided by the e-campus system to students at UIN Mahmud Yunus Batusangkar. It also aims to identify the quality of services provided by the e-campus system to students. in order to provide advice or consideration to improve the quality of the e-campus system to the campus or developer, which in turn will produce a solution to improve the quality of the e-campus system for user satisfaction. The procedures used include 5 stages are planning, gathering information processing information analysis and the latest reporting review. The research results created calculations using e-servqual procedures of 0.92 ≤ 1, showing that the quality of the services provided could be said to be unable to fulfill students' expectations. If the level of performance is met, it will bring about a very large increase in user satisfaction. But if not fulfilled, it will reduce the level of satisfaction. Whereas the canoe model gets eight attributes included in the must-be category, eight one-dimensional attributes and six attractive attributes. The ranking level obtained is a source of attributes that are prioritized to be improved. Every attribute that has a very large negative value will also be less effective in achieving user satisfaction
Analysis of Academic and Administration Information Systems Using Servqual and Kano Methods Sari, Cahya Metta; Hamzah, Muhammad Luthfi; Angraini, Angraini; Saputra, Eki; Fronita, Mona
Building of Informatics, Technology and Science (BITS) Vol 4 No 3 (2022): December 2022
Publisher : Forum Kerjasama Pendidikan Tinggi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47065/bits.v4i3.2713

Abstract

Academic and Administrative Information System (SIAKAdm) is an online-based information system service for students of Hangtuah University Pekanbaru. With the development of information systems in the academic field, we must also test information systems, there are several problems that users feel that the quality of service of the Academic Information System (SIAKAdm) has not run effectively and efficiently, such as, there are often delays when filling in KRS, color contrast in the system is too disturbing to the user's eyes, there is no edit menu on the student profile, and finally there is no complaint lyanan menu or C3 servicedesk menu. This research was conducted using the ServQual method and the Kano method. The ServQual Method can be said to be a method used to measure the quality of service attributes of a dimension, while the Kano Method can be interpreted as a model built to understand how well their product or service meets the needs of users. This data collection process is by conducting interviews and distributing questionnaires of 98 respondents using the Simple Random Sampling technique. The data was obtained using IBM SPSS 26 and calculated the GAP value using Microsoft Excel. The results of this study The highest gap value was in the Assurance variable, with a GAP value of -4.54. While the lowest gap value is in the Responsivennes variable of -2.51.
Co-Authors Abdullah, Siti Intan Nurdiana Wong Afiq Budiawan Ahmad, Shukri Ahsyar, Tengku Khairil Angraini Angraini Anofrizen Anofrizen Ansharullah Ansharullah Aprillia, Dhea Dwi Aprillia, Dhea Dwi Ariansah, Rizky Arif Marsal Aryani, Ni Luh Putri Butar, Fajar Rido Butar Chrispin, Gustavito Daulay, Suandi Deli, Mazzlida Mat Desnelita, Yenny Efendi, Dery Rahmayana Eki Saputra Fahlepi, Ridho Gilman, Billi Gustientiedina Hamzah Hamzah Hamzah, Zulfadli Idria Maita Intan, Sri Irwan Irwan Islamiah, Raudah Jazman, Muhammad Jimmy Jimmy Komardi, Dadi Kurniawan, Eka M. Fahli Zatrahadi Megawati - Mimelientesa Irman Mona Fronita, Mona Muhammad Rizki Mutia, Tika Muttakin, Fitriani N. Nazaruddin Nafiz, Mohammad Fadhil Hardiansyah Najima, Najima Nasrul, Ilham Ni Wayan Novi Budiasni . Nurhadi, Muhammad Oscardo, Jason Pangestu, M Yoga Prasetyo, Tegar Pratama, Pangeran Fadillah Pratama, Randi Gusnali Purwati, Astri Ayu Putra, Ahdika Sawiyya Putri, Serly Amelya Rahmadani, Amelia Rahman, Sarli Rahmat, Zetri Rice Novita Rozanda, Nesdi Evrilayan Rusilawati, Ermina Sarbaini Sarbaini Sari, Cahya Metta Sasmita, Indah Siregar, Syafril Sitompul, Silvia Sari Suriyanti, Linda Hetri Syahputra, Rafiki Syaifullah Syaifullah Syaifullah, Agus Tanoto, Eric Teddy Chandra Thahir, Musa Ugli, Tilovmurodov Dostonbek Furqat Umam, Muhammad Isnaini Hadiyul Vebrianto, Rian Wahyu Joni Kurniawan, Wahyu Joni Wahyuni, Dinni Winardi, Arif Rahman yahfizham, yahfizham - Yulanda, Rista Yusrizal Yusrizal Yusti, Irwan Zarnelly Zarnelly