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All Journal Jurnal Ilmiah Universitas Batanghari Jambi EKONOMIS : Journal of Economics and Business J-MAS (Jurnal Manajemen dan Sains) Dinasti International Journal of Management Science Jurnal Ekonomi Manajemen Sistem Informasi Dinasti International Journal of Education Management and Social Science Jurnal Civronlit Unbari Dinasti International Journal of Digital Business Management Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Jurnal Talenta Sipil Journal of Accounting and Finance Management (JAFM) International Journal of Advanced Multidisciplinary Jurnal Teknik Sipil International Journal of Economics, Business and Innovation Research Hikamatzu Journal of Multidisciplinary Research Jurnal Teknik Sipil
Yamali, Fahrul Rozi
Program Magister Manajemen Fakultas Ekonomi Universitas Batanghari Jambi
Religion Agriculture, Biological Sciences & Forestry Humanities Civil Engineering, Building, Construction & Architecture Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Engineering Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Social Sciences Transportation Other

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The Effect of Communication and Work Facilities Through Public Service Quality on Public Satisfaction at The Regional Revenue Agency of West Tanjung Jabung District Fitriani, Dian; Yamali, Fakhrul Rozi; Mufidah, Mufidah
Dinasti International Journal of Management Science Vol. 7 No. 3 (2026): Dinasti International Journal of Management Science (January - February 2026)
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijms.v7i3.6246

Abstract

This study aims to analyze the influence of communication and work facilities on public satisfaction through the quality of public services at the Regional Revenue Agency of West Tanjung Jabung Regency. Public satisfaction is a crucial indicator in assessing the success of public service delivery, particularly in local government agencies that interact directly with the public. This study employed a quantitative approach with a survey method. The population comprised all 106,877 taxpayers registered with the Regional Revenue Agency of West Tanjung Jabung Regency. The sample size was determined using the Slovin formula with a 10% error tolerance, resulting in a sample size of 100 respondents. Data were collected through a questionnaire structured based on the variable indicators of communication, work facilities, public service quality, and public satisfaction. Data analysis was performed using Structural Equation Modeling (SEM) based on Partial Least Squares (PLS). The results showed that communication and work facilities had a positive and significant effect on public service quality. Furthermore, public service quality had a positive and significant effect on public satisfaction. The test results also demonstrated that public service quality mediated the influence of communication and work facilities on public satisfaction. These findings emphasize the importance of improving effective communication and providing adequate work facilities to enhance the quality of public services and public satisfaction.
The Effect of Communication and Work Facilities Through Public Service Quality on Public Satisfaction at The Regional Revenue Agency of West Tanjung Jabung District Fitriani, Dian; Yamali, Fakhrul Rozi; Mufidah, Mufidah
Dinasti International Journal of Management Science Vol. 7 No. 3 (2026): Dinasti International Journal of Management Science (January - February 2026)
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijms.v7i3.6246

Abstract

This study aims to analyze the influence of communication and work facilities on public satisfaction through the quality of public services at the Regional Revenue Agency of West Tanjung Jabung Regency. Public satisfaction is a crucial indicator in assessing the success of public service delivery, particularly in local government agencies that interact directly with the public. This study employed a quantitative approach with a survey method. The population comprised all 106,877 taxpayers registered with the Regional Revenue Agency of West Tanjung Jabung Regency. The sample size was determined using the Slovin formula with a 10% error tolerance, resulting in a sample size of 100 respondents. Data were collected through a questionnaire structured based on the variable indicators of communication, work facilities, public service quality, and public satisfaction. Data analysis was performed using Structural Equation Modeling (SEM) based on Partial Least Squares (PLS). The results showed that communication and work facilities had a positive and significant effect on public service quality. Furthermore, public service quality had a positive and significant effect on public satisfaction. The test results also demonstrated that public service quality mediated the influence of communication and work facilities on public satisfaction. These findings emphasize the importance of improving effective communication and providing adequate work facilities to enhance the quality of public services and public satisfaction.
The Influence of Leadership Style and Supervision Through Coaching on The Performance of BOS Fund Managers at High School, Vocational School, and Special Needs School In The State Unit In Jambi City Ida Novitria; Fakhrul Rozi Yamali; Osrita Hapsara
International Journal of Advanced Multidisciplinary Vol. 5 No. 1 (2026): International Journal of Advanced Multidisciplinary (April - June 2026)
Publisher : Green Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/ijam.v5i1.2166

Abstract

The purpose of this study is to describe the leadership, supervision, coaching and performance of BOS fund managers SMA SMK SLB in the state unit in Jambi City. Then to analyze the influence of leadership style and supervision on coaching, analyze leadership style and supervision on the performance of BOS fund managers, then analyze the influence of coaching on the performance of BOS fund managers, then analyze the influence of leadership style through coaching on the performance of BOS fund managers and the influence of supervision through coaching on the performance of BOS fund managers. This research uses a descriptive and verifiable research method, which is a method for researching a group of people, an object, a situation, and the condition of a thought system with the aim of making a systematic description according to the facts being investigated. The verifiable research aims to test the hypothesis about the influence between variables in this study. This study involved 23 public schools in the city, and each school had 8 people as the BOS management team, using a saturated sample where, from 23 schools, each school had 8 people, so the total number of respondents was 184 people, and analyzed using PLS. SEM. The results of the study show that the leadership style is in good condition, supervision in good condition of coaching is in good condition and the performance of BOS fund managers is in high condition, that leadership style has a positive and significant effect on coaching, supervision does not have a significant effect on coaching, that leadership style has a positive and significant effect on the performance of BOS fund managers, supervision has a positive and significant effect on the performance of BOS fund managers, coaching has a positive and significant effect on the performance of BOS fund managers, leadership style through coaching does not have a significant effect on the performance of BOS fund managers and supervision through coaching does not have a significant effect on the performance of BOS fund managers. In terms of leadership style , it shows that leaders are considered able to provide direction, motivation, coaching, and be an example for subordinates in the implementation of BOS Fund management. The highest statement is found in the leader's ability to prioritize the interests of the organization over personal interests. The coaching carried out is considered to be able to improve the knowledge, skills, work attitude, and confidence of BOS Fund managers in carrying out their duties and responsibilities.  If you look at the performance of BOS Fund managers, they have good work skills, especially in the use of technology, BOS Fund management administration, communication, and teamwork.
Pengaruh Disiplin dan Kompensasi Terhadap Kinerja Karyawan Melalui Kepuasan Kerja Pada Direktorat Kredit dan Syariah Bank Jambi Kantor Pusat Najat Mardatillah; Fakhrul Rozi Yamali; Ali Akbar
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 7 No. 5 (2026): Jurnal Ekonomi Manajemen Sistem Informasi (Mei - Juni 2026)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v7i5.7972

Abstract

Penelitian ini bertujuan mengetahui gambaran kompensasi, disiplin, kepuasan kerja dan kinerja karyawan pada Direktorat kredit dan syariah Bank Jambi Kantor pusat serta mengetahui dan menganalisis Pengaruh Disiplin dan Kompensasi terhadap Kinerja Karyawan Melalui Kepuasan Kerja Pada Direktorat Kredit dan Syariah Bank Jambi Kantor Pusat. Hasil penelitian menunjukkan bahwa disiplin dan kompensasi berpengaruh positif dan signifikan terhadap kepuasan kerja serta kinerja karyawan di Direktorat Kredit dan Syariah Bank Jambi Kantor Pusat. Peningkatan disiplin kerja terbukti mampu meningkatkan kepuasan kerja sekaligus kinerja karyawan, demikian pula peningkatan kompensasi yang mendorong naiknya kepuasan dan kinerja. Selain itu, kepuasan kerja juga berpengaruh positif dan signifikan terhadap kinerja karyawan. Secara tidak langsung, disiplin dan kompensasi turut meningkatkan kinerja melalui kepuasan kerja sebagai variabel intervening, sehingga semakin baik disiplin dan kompensasi yang diterapkan, maka semakin tinggi pula kepuasan dan kinerja karyawan.
The Influence of Supervision and Discipline on Employee Performance Through Motivation at PT Bank Negara Indonesia (Persero) Tbk Jambi Branch Office Maya Siska Simarmata; Pantun Bukit; Fakhrul Rozi Yamali
International Journal of Advanced Multidisciplinary Vol. 5 No. 2 (2026): International Journal of Advanced Multidisciplinary (July - September 2026)
Publisher : Green Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/ijam.v5i2.2209

Abstract

This study aims to describe supervision, discipline, work motivation, and employee performance, as well as to analyze the direct and indirect effects of supervision and discipline on work motivation and employee performance through work motivation at PT Bank Negara Indonesia (Persero) Tbk Jambi Branch Office. This research employed descriptive and verification methods with a quantitative approach. The population consisted of all employees of PT Bank Negara Indonesia (Persero) Tbk Jambi Branch Office, totaling 62 employees. The census method was used, whereby all population members were selected as respondents. Data were collected through questionnaires and analyzed using Path Analysis with the assistance of SPSS software. The results showed that supervision, discipline, work motivation, and employee performance were categorized as good. Partially, supervision had a positive and significant effect on work motivation with a path coefficient of 0.471, while discipline had a positive and significant effect on work motivation with a path coefficient of 0.481. Simultaneously, supervision and discipline significantly affected work motivation with an F-value of 188.431 and a significance value of 0.000. Supervision had a positive and significant effect on employee performance with a path coefficient of 0.600, while discipline had a positive and significant effect on employee performance with a path coefficient of 0.357. Simultaneously, supervision and discipline significantly affected employee performance with an F-value of 209.082 and a significance value of 0.000. Work motivation had a positive and significant effect on employee performance with a path coefficient of 0.919 and a t-value of 18.084. The findings also indicate that work motivation serves as an intervening variable that mediates the effects of supervision and discipline on employee performance. Therefore, improving supervision and discipline can enhance employee motivation, which in turn contributes to better employee performance at PT Bank Negara Indonesia (Persero) Tbk Jambi Branch Office.
The Influence of Service Innovation and Physical Work Environment on Public Satisfaction Mediated by Public Service Performance at the Regional Revenue Agency of West Tanjung Jabung Regency Andreas Sinaga; Fakhrul Rozi Yamali; Mufidah Mufidah
Dinasti International Journal of Digital Business Management Vol. 7 No. 2 (2026): Dinasti International Journal of Digital Business Management (February - March
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijdbm.v7i2.6242

Abstract

This study aims to describe service innovation, physical work environment, service performance, and public satisfaction at the Regional Revenue Agency (Bapenda) of West Tanjung Jabung Regency (Tanjabbar), and to analyze the influence of service innovation and physical work environment through service performance on public satisfaction. This study is supported by several theories related to the research variables. This study was conducted at the Regional Revenue Agency of West Tanjung Jabung Regency. With a population of 120,740 people, while the sample size in this study uses Slovin's theory with a margin of error of 10% so that 100 people are obtained. This study uses a quantitative approach with a survey method and uses Partial Least Square (PLS) data analysis. The results show that service innovation and physical work environment have an influence on public satisfaction, both directly and indirectly through service performance at the Regional Revenue Agency of West Tanjung Jabung Regency. This finding indicates that the positive influence of service innovation and physical work environment on public satisfaction does not occur directly, but is carried out (mediated) through improved service performance.
The Effect of Competency and Infrastructure on Public Contentment Through Service Caliber at The UPTD BLK of West Tanjung Jabung District Dewi Sartika; M. Zahari; Fakhrul Rozi Yamali
Dinasti International Journal of Digital Business Management Vol. 7 No. 2 (2026): Dinasti International Journal of Digital Business Management (February - March
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijdbm.v7i2.6244

Abstract

This study intends to investigate the influence of expertise and infrastructure on public contentment through service caliber at the Technical Implementation Unit (UPTD) of the West Tanjung Jabung Regency Vocational Training Center (BLK). This study on the payroll a descriptive and quantitative technique with a survey method. The study population comprised all 106 users of vocational training services at the UPTD BLK in West Tanjung Jabung Regency, and the total population was sampled (census technique).  Data were obtained by a questionnaire utilizing a Likert scale and analyzed using route analysis derived from Partial Least Squares (PLS). The results demonstrated that expertise and infrastructure had a favorable and meaningful effect on service caliber.  Furthermore, service caliber had a favorable and meaningful effect on public contentment.  The path analysis also indicated that service caliber mitigated the influence of expertise and infrastructure on public contentment. This study gives practical insights for the UPTD BLK in West Tanjung Jabung Regency to improve personnel competency and the supply of facilities and infrastructure to achieve optimal service caliber and boost public contentment
Pengaruh Kompetensi dan Fasilitas Kerja terhadap Kinerja Pegawai melalui Keterlibatan Kerja pada Dinas Kependudukan dan Pencatatan Sipil Kabupaten Bungo Hermanto Hermanto; Fakhrul Rozi Yamali; Mufidah Mufidah
Jurnal Ilmiah Universitas Batanghari Jambi Vol 26, No 2 (2026): Juli
Publisher : Universitas Batanghari Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33087/jiubj.v26i2.6562

Abstract

This study aims to examine the effect of competence and work facilities on employee engagement and their implications for employee performance at the Population and Civil Registration Office of Bungo Regency. The study employed a quantitative explanatory research design. Data were collected through questionnaires distributed to employees and analyzed using Partial Least Squares–Structural Equation Modeling (PLS-SEM) with SmartPLS software. The findings indicate that competence and work facilities have a positive effect on employee engagement. Furthermore, competence, work facilities, and employee engagement positively influence employee performance. Employee engagement also acts as a mediating variable in the relationship between competence and work facilities and employee performance. These findings suggest that improving employee competence supported by adequate work facilities can strengthen employee engagement, which ultimately enhances employee performance. This study contributes to the development of human resource management literature in the public sector and provides practical recommendations for improving the quality of public services through competency development, adequate work facilities, and stronger employee engagement.
Perencanaan Perkerasan Kaku (Rigid Pavement) Jalan Untuk Lalu Lintas Berat Berdasarkan Manual Desain Perkerasan Bina Marga 2017 pada Ruas Jalan Tempino – Muara Bulian Sheila Elysia Tiffany; Fakhrul Rozi Yamali; Ari Setiawan
Jurnal Talenta Sipil Vol 9, No 1 (2026): Februari
Publisher : Universitas Batanghari Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33087/talentasipil.v9i1.987

Abstract

The design of rigid pavement thickness on the Tempino-Muara Bulian road section, specifically on segment STA 00+000 to STA 02+200. This road section has experienced significant damage due to the increased traffic volume of heavy vehicles, especially coal transportation. An analysis was conducted to determine the optimal rigid pavement thickness to withstand the increased load and compare it with the existing conditions. Using the AASHTO 1993 method, the required concrete slab thickness was calculated to be 28.016 cm. However, the 2017 Pavement Design Manual recommends a slightly thicker slab of 29.3 cm. Meanwhile, the existing condition of 30 cm indicates that the current pavement has been designed considering factors such as future traffic growth or to accommodate potential overload. This study demonstrates the importance of accurate pavement design to ensure long-term road serviceability under heavy traffic conditions.
Analisis Employee Engagement dan Kompetensi terhadap Kinerja Pekerja pada Perusahaan Konstruksi Fakhrul Rozi Yamali; Venny Yusiana; R. Adisetiawan; Ririn Noviyanti Putri
Ekonomis: Journal of Economics and Business Vol 10, No 1 (2026): Maret
Publisher : Universitas Batanghari Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33087/ekonomis.v10i1.2758

Abstract

The purpose of this study is to analyze the simultaneous and partial influence of employee engagement and competence on worker performance in construction companies. The population of this study was construction workers in companies affiliated with the Jambi Association of Companies. Data collection was conducted through questionnaires using a cross-sectional study approach with a minimum sample size of 102 construction worker respondents. The results showed that simultaneously and partially there was a positive and significant influence between employee engagement and competence on worker performance in construction companies.
Co-Authors A Irfani A Rahmad Saparudin Abdillah Abdillah Agus Riyanto Alfiansyah Alfiansyah Ali Akbar Ali Akbar Ali Akbar Amri Syakban Andhyka Pinang Andreas Sinaga Annisaa Dwiretnani Annisaa Dwiretnani Aprijal, Aprijal Ari Setiawan Ari Setiawan Ari Setiawan Arna Suryani Arna Suryani, Arna Astuti, Herlina Dwi Bimansyah, Willyam Boyke Setiawan Soeratin Bukit, Pantun Candra Edi Delvis Afrion Dewi Marlinda Dewi Sartika Dewita Afrianti Dicaprio, Muhammad Edward Dwiretnani, Annisaa Eben Ezer Sirait Eko Sugianto Elvira handayani Emelda Raudhati Erdiansyah, Nove Evi Adriani Fadhilah Akbar Firdaus Firdaus Hana Tamara Putri Hardian, Riki Harmonis Hendra Kurniawan Hendri Hendri Hermanto Hermanto Hidayatullah Hidayatullah Hupron Faqih Said Ida Ayu Putu Sri Widnyani Ida Novitria Julihartiny Julihartiny Jusmarni Jusmarni Kiki Rizky Amalia Kiki Rizky Amalia Kornelis Kornelis, Kornelis Kristian Kristian Lenggogeni Lenggogeni Lenny Menara Sari Saragih M Akbar Zuhri M Nuklirullah M. Zahari M. Zahari M. Zahari Mardoni, Mardoni Mariza Sanubari Maruli Pane, Saut Maya Siska Simarmata Ma’sum Fajri Melia, Dessy Mohamad Andy Zakaria Mufidah Mufidah Mufidah Mufidah Muhamad Fikry Ari Prasetyo Muhammad Maulidin Z Muhammad Said Nainggolan, Candro Wijaya Najat Mardatillah Niah Niah Niawati, Wisnilili Osrita Hapsara Osrita Hapsara Osrita Hapsara Pantun Bukit Pantun Bukit Pantun Bukit Patriosa, Purnawan Peni Cahyati Pratama, Andi Bahtiar Saputra Ramadhan, Rahmad Ria Zulfiati Riki Rivaldo Riki Saputra Ririn Noviyanti Putri Rizki Ananda Rizky Ananda T Rizky Laoli Rosita Gina Rosani Saiyid Syeikh Saiyid Syekh Sheila Elysia Tiffany Siswahyudianto Siswoyo Siswoyo Siti Umi Azizah Sri Wahyuni Sudirman Sudirman Suharyon Suharyon Suhendra Suhendra Sukma Intan Sari Syeikh, Saiyid Syekh, Saiyid Tommy Tri Setiyanto Tristiana Ningfuri Uswatun Hasanah Venny Yusiana Wari Dony Yani, Asminar Fitri Yulmasril Yulmasril Yulmasril, Yulmasril