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Sunandar Said
Administrasi Kesehatan, Universitas Muhammadiyah Sidenreng Rappang
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Journal : Jurnal Kesehatan Bina Generasi

 1 
ANALISIS HUBUNGAN FASILITAS DAN LINGKUNGAN DENGAN KEPUASAN PASIEN DI PUSKESMAS BARANTI KABUPATEN SIDENRENG RAPPANG Asmila; Devy Febrianti; Sunandar Said
Bina Generasi : Jurnal Kesehatan Vol 17 No 1 (2025): Bina Generasi : Jurnal Kesehatan
Publisher : LPPM STIKES BINA GENERASI POLEWALI MANDAR

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35907/bgjk.v17i1.418

Abstract

Community health centers play a central role in providing quality and equitable basic health services to the community. However, national data from 2019 shows that the level of patient satisfaction in Indonesia has only reached 42.8%, reflecting major challenges in improving the quality of services. This study highlights the condition of the Baranti Community Health Center in Sidenreng Rappang Regency which faces obstacles in terms of medical facilities and the service environment. Problems such as damaged facilities, limited service space, long waiting times, and lack of comfort in the waiting room are factors that influence patient satisfaction. The purpose of this study was to analyze the relationship between facilities and the environment with patient satisfaction. This study used a quantitative method with a descriptive analytical approach and a cross-sectional design, involving 96 respondents selected through simple random sampling. The results of the Chi-Square test showed a significant relationship between facilities and patient satisfaction (p = 0.002), but the variables of the social environment (p = 0.039) and physical environment (p = 0.055) did not show a significant relationship. This study contributes to efforts to improve the quality of health services at the primary level by emphasizing the importance of adequate facilities. From an Islamic perspective, providing the best service is a form of worship and trust, and reflects the value of ihsan in serving fellow human beings.
Co-Authors Adri, Khaeriyah Adri, Khaeriyyah Aksal Mursalat Aksan, Muhammad Alamsyah, Putri Astika Andi Magfirah Andreani, Andi Riska Anggi Anggreni Ayu Amishela AR, Trisnawati Arif, Mega Aprisna Armang, Arnis Asmila Asmila Asmila Asra, Reza Astinah Adnan, Andi Asysyam, Mutiara Azyarah, Faimah B, Sofyan Cahyani Thahir, Mutmainnah D, Herman Devy Febrianti Devy Febrianti Devy Febrianti Dwi Erma Kusumawati Eka Sari, Eka Fahria, Ummi Febrianti, Devy Firman Firman Fitriani Fitriani Handy Ferdiansyah Herick Herick Herman, Bahtiar Idris, Reski Irwan Irwan Irwan, Muh. Jamaluddin Ahmad Jamaluddin Jamaluddin Jaslin Jaslin Jumarni Jumarni Jumiati Jumiati K, Nuraini Kamal, Kamal Khaeriyah Adri Khaeriyah Adri Khaeriyah Adri Khaeriyyah Adri Latif, Adam M, Usman Madaling Madaling Manda, Ibrahim Mardatillah Mardhatillah Mardhatillah Mardhatillah Mardhatillah Mardhatillah Mardhatillah, Mardhatillah Mega Aprisna Arif Mega Aprisna Arif Muhammad Bibin, Muhammad Muhammad Rohady Ramadhan Muhammad Rusdi Muhammad Rusdi Mustanir, Ahmad Napa, Rizka Magfirah Nonci, Nurjannah Nur Hamdah Nurafifah Nurafifah Nurul Wakyah Ramadhan, Muh Rohady Ramlan, Pratiwi Ratna Ratri Pramudita Hafid Resky Ayu Resky Ruslang, Ruslang Saifullah Saifullah Sari, Evi Puspita Sellang, Kamaruddin Sinrang, Andi Sofiyah Sofiyah Sofyan B Sudirman, Fauziah Ramdhani Sulaiman, Zulkarnain Suleha, Suleha Sunandar Sunandar Surianti Surianti, Surianti Syam, Syaiful Bahri Syarifuddin, Alfiah Syarifuddin, Rifni Nikmat Syifa Fauziah Trisnasari, Damayanti Wardana, Harmadi Yuni Sari Yusrianti Yusrianti Zain, Muhaidir M. Zulkarnain Sulaiman Zulkarnain Sulaiman