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All Journal Psikologika : Jurnal Pemikiran dan Penelitian Psikologi Jurnal Konseling dan Pendidikan TAZKIYA JOURNAL OF PSYCHOLOGY Journal of Educational, Health and Community Psychology PSYMPATHIC Jurnal Obsesi: Jurnal Pendidikan Anak Usia Dini Analitika : Jurnal Magister Psikologi UMA JURNAL DIVERSITA Journal of Education, Humaniora and Social Sciences (JEHSS) MUKADIMAH: Jurnal Pendidikan, Sejarah, dan Ilmu-ilmu Sosial Bulletin of Counseling and Psychotherapy Tabularasa: Jurnal Ilmiah Magister Psikologi Pelita Masyarakat Psikoborneo : Jurnal Ilmiah Psikologi INSPIRA: Indonesian Journal of Psychological Research Jurnal Ekonomi Multidiciplinary Output Research for Actual and International Issue (Morfai Journal) INTERNATIONAL JOURNAL OF CULTURAL AND SOCIAL SCIENCE Prima Magistra: Jurnal Ilmiah Kependidikan Applied Quantitative Analysis (AQA) Humanitas: Indonesian Psychological Journal IIJSE Journal of Social Work and Science Education
Rahmi Lubis
Universitas Medan Area
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Energy Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Neuroscience Physics Public Health Social Sciences Other

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Service Quality and Customer Satisfaction: The Key to Repurchase Intention for Travel Packages Fadillah, Fadillah; Lubis, Rahmi; Patisina, Patisina
Psikoborneo: Jurnal Ilmiah Psikologi Vol 13, No 4 (2025): Psikoborneo: Jurnal Ilmiah Psikologi
Publisher : Program Studi Psikologi, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Mulawarman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30872/psikoborneo.v13i4.22164

Abstract

Service quality is one of the key factors in the tourism industry as it shapes customer satisfaction and fosters consumer loyalty. Positive experiences perceived by tourists through direct interactions with service providers strengthen their intention to make repeat purchases (repurchase intention). This study analyzes the effect of service quality on customer satisfaction and repurchase intention in tour packages, with customer satisfaction as a mediating variable. The research employed a quantitative approach using Structural Equation Modeling-Partial Least Square (SEM-PLS). The sample was obtained through purposive sampling from consumers who had used tour package services. The results show that service quality has a positive and significant effect on customer satisfaction (coefficient = 0.442; T-Statistic = 7.947; P-Value = 0.000) and repurchase intention (coefficient = 0.592; T-Statistic = 9.380; P-Value = 0.000). In addition, customer satisfaction also positively influences repurchase intention (coefficient = 0.393; T-Statistic = 6.968; P-Value = 0.000). The f-square analysis indicates that the direct effect of service quality on repurchase intention falls into the large category with 51.76%, while the mediating contribution of customer satisfaction is 22.71% with a medium effect size. These findings highlight that service quality influences repurchase intention not only directly but also indirectly through customer satisfaction. The practical implication of this study emphasizes the importance for tourism service providers to maintain consistent, reliable, and customer-oriented service quality in order to create sustainable satisfaction and enhance repurchase intention.Kualitas pelayanan merupakan salah satu faktor kunci dalam industri pariwisata karena mampu membentuk kepuasan dan mendorong loyalitas konsumen. Pengalaman positif yang dirasakan wisatawan dari interaksi langsung dengan penyedia layanan akan memperkuat niat untuk melakukan pembelian ulang (repurchase intention). Penelitian ini menganalisis pengaruh kualitas pelayanan terhadap kepuasan konsumen dan repurchase intention pada paket wisata, dengan kepuasan konsumen sebagai variabel mediasi. Metode penelitian menggunakan pendekatan kuantitatif dengan analisis Structural Equation Modeling-Partial Least Square (SEM-PLS). Sampel diperoleh melalui teknik purposive sampling dari konsumen pengguna jasa paket wisata. Hasil penelitian menunjukkan bahwa kualitas pelayanan berpengaruh positif dan signifikan terhadap kepuasan konsumen (koefisien = 0,442; T-Statistik = 7,947; P-Value = 0,000) dan repurchase intention (koefisien = 0,592; T-Statistik = 9,380; P-Value = 0,000). Selain itu, kepuasan konsumen juga berpengaruh positif terhadap repurchase intention (koefisien = 0,393; T-Statistik = 6,968; P-Value = 0,000). Analisis f-square menunjukkan pengaruh langsung kualitas pelayanan terhadap repurchase intention termasuk kategori besar sebesar 51,76%, sedangkan kontribusi kepuasan konsumen sebagai mediator sebesar 22,71% dengan kategori efek sedang. Temuan ini menegaskan bahwa kualitas pelayanan tidak hanya memengaruhi niat beli ulang secara langsung, tetapi juga melalui kepuasan konsumen. Implikasi praktis dari penelitian ini adalah perlunya penyedia jasa wisata menjaga kualitas pelayanan yang konsisten, ramah, dan sesuai kebutuhan pelanggan agar tercipta kepuasan yang berkelanjutan serta meningkatkan repurchase intention.
Modul Pelatihan FATHER untuk Meningkatkan Keterlibatan Ayah dalam Pengasuhan Anak Berkebutuhan Khusus Fauza, Fadhillah; Lubis, Rahmi; Dewi, Salamiah Sari
Jurnal Obsesi : Jurnal Pendidikan Anak Usia Dini Vol. 9 No. 6 (2025)
Publisher : LPPM Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/obsesi.v9i6.7437

Abstract

Keterlibatan ayah dalam pengasuhan anak berkebutuhan khusus (ABK) masih tergolong rendah dan cenderung bersifat instrumental. Penelitian ini bertujuan untuk mengembangkan modul pelatihan berbasis literatur yang dapat meningkatkan keterlibatan ayah dalam pengasuhan ABK melalui penurunan tingkat parenting stress. Metode yang digunakan adalah kajian literatur sistematis terhadap artikel-artikel empiris dan teoritis yang relevan. Hasil pengembangan menghasilkan modul FATHER yang terdiri dari enam sesi tematik, yanki: Familiarize Daily Routine, Action Practice, Together Engagement, Handling Challenge, Empathy Communication dan Reflection and Support. Modul ini dirancang untuk memperkuat pengetahuan, keterampilan dan ketahanan emosional ayah. Modul FATHER merupakan inovasi khusus bagi ayah dengan anak berkebutuhan khusus. Berdasarkan hasil sintesis, modul ini memiliki potensi dalam menurunkan tingkat parenting stress dan meningkatkan kualitas hubungan ayah dan anak. Modul ini disarankan untuk diuji secara empiris untuk mengukur efektivitasnya dalam konteks nyata.
Self-Compassion: Unveiling Mental Health Through Emotion Regulation in High-school Students Syafitri, Nellinda; Lubis, Rahmi; Indrawan, Yudistira Fauzi; Choong, Thum Chern
TAZKIYA Journal of Psychology Vol. 12 No. 1 (2024): TAZKIYA Journal of Psychology
Publisher : Fakultas Psikologi UIN Syarif Hidayatullah Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15408/tazkiya.v12i1.37794

Abstract

This study aims to examine the effect of self-compassion on mental health, with emotion regulation as a mediator variable. Adolescents experience rapid physical, cognitive, emotional and psychological changes in themselves that have the potential to cause mental health problems. The key to success in maintaining mental health is learning to be kind and compassionate to oneself, especially in stressful and difficult situations, or self-compassion. Self-compassion plays an important role in mental health outcomes, where self-compassion will include the emotion regulation component, helping individuals to face and understand negative emotions as adaptive coping. Effective emotion regulation will shape healthy adolescents, so it is suggested that emotion regulation may mediate the influence of self-compassion on mental health. This research uses quantitative methods and was conducted on 574 high school students in Medan, aged 14-19 years. The instruments used were the Warwick Edinburg Mental Wellbeing Scale (WEMWBS), the Self-Compassion Scale, and the Emotion Regulation Scale. The results of the mediation analysis using PLS-SEM4 show that emotion regulation significantly mediates the influence between self-compassion and mental health (T-statistic = 3.694 > 1.96 and P-values = .000 < .05). The results showed that emotion regulation plays a partial role in the effect of self-compassion on mental health. Adolescents who practise self-compassion will try to develop positive thinking skills and reduce the pressure and tension resulting from negative emotions, which will ultimately improve their mental health.
Family Function and Academic Achievement: The Mediating Role of Noble Character Lubis, Rahmi; Tafonao, Lince Kristina; Adawiyah, Zain; Hutagalung, Fonny Dameaty
Psympathic : Jurnal Ilmiah Psikologi Vol. 11 No. 2 (2024): PSYMPATHIC
Publisher : Fakultas Psikologi, Universitas Islam Negeri (UIN) Sunan Gunung Djati Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15575/psy.v11i2.33887

Abstract

Academic achievement reflects the level of success students achieve in college studies. Based on observation, a prominent factor that typically influence this metric is family roles, particularly through the mediation of noble character. Therefore, this research aims to examine the mediating role of noble character on the relationship between family roles and student academic achievement. In order to achieve the stated objective, 201 college students were selected using cluster stratified random sampling, which served as the sample in this explanatory quantitative research. Accordingly, three key variables observed during the course of the exploration include family function, noble character scales, and student cumulative achievement index. A mediation test was also carried out using Jamovi statistical software 2.0.0 to determine the relationship between the key variables. The obtained results from the test showed that family function did not directly influence educational achievement. Instead, it only determined academic achievement through the instillation of noble character in students. Based on this result, an inference was made that noble character significantly mediated the relationship between family function and academic achievement.
THE INFLUENCE OF SCHOOL WELL BEING ON STUDENT ENGAGEMENT: DOES SELF-REGULATED LEARNING MEDIATE? Rahma, Siti; Lubis, Rahmi; Surbakti, Amanah
Prima Magistra: Jurnal Ilmiah Kependidikan Vol. 6 No. 3 (2025): Volume 6 Number 3 (July 2025)
Publisher : Program Studi PGSD Universitas Flores

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37478/jpm.v6i3.5647

Abstract

Student engagement in learning is important to improve so that students can achieve success in their studies. The purpose of the study was to examine the effect of school well being on student engagement, the effect of school well being on self-regulated learning, the effect of self-regulated learning on student engagement, and the effect of school well being on student engagement on self-regulated learning as a mediating variable. This research uses quantitative methods, data was collected from 219 samples. In this study, the sampling technique used was cluster random sampling. The results of this study indicate that there is an effect of school well being on student engagement, with a coefficient value of 0.161, t-statistic=2.868, and p-value=0.004. There is an effect of school well being on self-regulated learning with a coefficient of 0.183, t-statistic=2.198, and p-value = 0.028. There is an effect of self-regulated learning on student engagement with a coefficient of 0.423, t-statistic=7.295, and p-value=0.000. There is an effect of school well being on student engagement with self-regulated learning as mediation, with a mediation coefficient of 0.077 with a t-statistic of 1.961 and a p-value of 0.050 indicating that this mediation effect is significant at the 5% significance limit.
The influence of competence on work engagement through the mediation of self-efficacy (A study on Muslim teachers) Anggraini, Maria; Lubis, Rahmi; Effendy, Sjahril
INSPIRA: Indonesian Journal of Psychological Research Vol 5 No 1 (2024): Vol. 5 No. 1 June 2024
Publisher : Institut Agama Islam Negeri Langsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32505/inspira.v5i1.8118

Abstract

This study aims to investigate the influence of competency on work engagement, with self-efficacy serving as a mediating variable, among Muslim teachers in Tanjung Morawa. The study's population comprised 230 teachers. A total sampling technique was employed, resulting in a sample size of 230 individuals. The research adopted a quantitative methodology, utilizing the Competency Scale, Work Engagement Scale, and Self-Efficacy Mediation Scale as measurement instruments. Data analysis was conducted using multiple linear regression tests. The findings of this study indicate that self-efficacy (Z) significantly mediates the relationship between competency and work engagement. These results underscore the importance of competency and self-efficacy in enhancing teachers' work engagement. Therefore, efforts to improve teachers' competency and self-efficacy can be considered effective strategies for increasing work engagement. The implications of this study also provide training programs and interventions that are more focused on enhancing competency and self-efficacy in the workplace context
The Effect of Workplace Incivility on Psychological Well Being in Health Nurses With Emotional Exhaustion as a Mediator Variable Astari, Tamara Dwi; Lubis, Rahmi; Patisina, Patisina
Journal of Educational, Health and Community Psychology Vol 13 No 2 June 2024
Publisher : Universitas Ahmad Dahlan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.12928/jehcp.v13i2.28177

Abstract

Nurses are health services provider professionals. The work demands have detrimental effects on nurses' physical and mental health, which risk their psychological well-being. The psychologically well nurses will provide high-quality care with implications for patient recovery. Interpersonal relationships with co-workers and superiors influence nurses' well-being. Poor treatment in the work environment (workplace incivility) can cause nurses to be psychologically unwell. However, we do not yet know how workplace incivility affects psychological well-being. This study aims to examine the effect of workplace incivility on nurses' psychological well-being through the mediation of emotional exhaustion. This explanatory quantitative study involved 270 health nurses at Hospital X Medan. We analyzed data using the Structural Equation Model (SEM) with the Smart-PLS program. Results indicated that emotional exhaustion mediated the effect of workplace incivility on nurses' psychological well-being. This study contributes to nurses' well-being intervention, which is influenced by workplace incivility and mediated by emotional exhaustion.
The Effectiveness of Resiliency Training on Academic Stress and Psychological Well-Being Maylinda, Risky Nurlita; Lubis, Rahmi; Indrawan, Yudhistira Fauzy
Journal of Educational, Health and Community Psychology Vol 13 No 1 March 2024
Publisher : Universitas Ahmad Dahlan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.12928/jehcp.v13i1.28326

Abstract

Divorce transforms an individual into a single parent, prompting them to place their children in Islamic boarding schools for enhanced supervision. The repercussions of divorce on adolescents are substantial, particularly for those in boarding schools. These adolescents often grapple with heightened academic stress, attributable to rigorous learning demands and a lack of parental support, resulting in diminished psychological well-being. This study endeavors to implement resilience training as a pilot intervention, aiming to alleviate academic stress and enhance the psychological well-being of adolescents in boarding schools with divorced parents. The research design adopts a non-randomized pretest-posttest control group format, encompassing 30 adolescents. The evaluation tools employed include the ESSSA educational stress scale for adolescents (16 items), a psychological well-being assessment (42 items), and a resilience measurement (19 items). Utilizing independent t-tests and paired t-tests, the findings indicate a noteworthy reduction in academic stress (p=.000) and a concurrent improvement in psychological well-being (p=.000).
Examining the Role of Work Motivation and Teacher Competence on Career Development: the Mediating Role of Job Satisfaction among Teachers in the South Nias Regency Tafonao, Lince Kristina; Darmayanti, Nefi; Lubis, Rahmi
Journal of Educational, Health and Community Psychology VOL 13 NO 3 SEPTEMBER 2024
Publisher : Universitas Ahmad Dahlan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.12928/jehcp.v13i3.28390

Abstract

This study aimed to investigate teacher career development, workplace motivation, teacher competencies, and job satisfaction. Utilizing a quantitative explanatory approach, the study included 306 teachers selected through a cluster random sampling technique. Structural Equation Modeling (SEM) analysis was employed with the assistance of Smart-PLS software. The findings indicate a significant impact of work motivation on career development among teachers in the South Nias Regency area. Furthermore, teacher competencies were found to influence career development in the same region. Additionally, work motivation exerted a noteworthy effect on job satisfaction among teachers, while competencies also played a role in influencing job satisfaction. Moreover, job satisfaction was identified as a contributing factor to career development. Finally, the study revealed that work motivation and competencies affect career development through the mediation of job satisfaction among teachers in the South Nias Regency area.
The Influence of Work-Life Balance on Service Quality in Government Apparatus with Job Satisfaction as a Mediator Variable Lubis, Elida Fitri Khairuna; Lubis, Zulkarnain; Lubis, Rahmi
Journal of Educational, Health and Community Psychology VOL 13 NO 4 DECEMBER 2024
Publisher : Universitas Ahmad Dahlan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.12928/jehcp.v13i4.29216

Abstract

In the government sector, public services are part of the duties of the state apparatus to provide services to the community and loyalty to the state. The quality of government public services is a very important factor in public satisfaction. Employees who have a good work-life balance will provide quality services to the community. Work life balance in employees is influenced by job satisfaction including relationships with colleagues and leaders. Dissatisfaction felt by employees will lead to poor service quality. However, it is not yet known how work-life balance affects service quality. This study aims to examine the effect of work-life balance on employee service quality, through the mediation of job satisfaction. This explanatory quantitative research involved 262 employees in Langkat Regency. Data analysis using the Structural Equation Model (SEM) operated through the SmartPLS program. The results show that job satisfaction mediates the effect of work life balance on employee service quality. The results of this study contribute to the problem of low employee service quality which is influenced by work life balance and mediated by job satisfaction.
Co-Authors Adawiyah, Zain Afiq, Muhammad Farid Agustina Alyani, Nurin Nadhira Amaliyana, Rizki Amanah Surbakti Anda, Riski Anggraini, Maria Astari, Tamara Dwi Choong, Thum Chern Dian Susilawati Dwi Yasni Habibah Effendy, Sjahril Eka Putri Wulandari Ernita Mariana Ginting, Ernita Evanireni Julietta Purba Fadillah Fadillah Fauza, Fadhillah Fonny Dameaty Hutagalung Hasanuddin Hasanuddin Hutapea, Imelda Lan Maretny Ika Rasidina Daya Indah Kemala Hasibuan, Indah Kemala Indrawan, Yudhistira Fauzy Indrawan, Yudistira Fauzi Irma, Nova Hapizsyah Kaiman Turnip Kaiman Turnip, Kaiman Khalisah, Shilmi Lubis, Elida Fitri Khairuna Maylinda, Risky Nurlita Merri Hafni Muhammad Qodri Muhammad Rasyidin Muharrani, Tis'a N, Miranda Puspita Nefi Darmayanti Nurul Hidayati Patisina Purba, Hendi Saputra Putri Ayu Rizki Putri Fatimah Ridha Fadilah Azmi Risky Nurlita Maylinda Rislisa Rislisa Rislisa Rislisa, Rislisa Risydah Fadilah Salamiah Sari Dewi Salianto Salianto Salianto Salianto, Salianto Sari, Dhedek Ramadhani Permata Sembiring, Ardha Aulia Rovica Br Sembiring, Friska Utami Saraswati Siregar, Khairunnisa Sitanggang, Martua Siti Aisyah Siti Rahma Sjahril Effendy Sjahril Effendy P Sonni Willi Munte Sri Ngayomi Yudha Wastuti Sri Ngayomi Yudha Wastuti, Sri Ngayomi Sri Wahyuni Harahap SUGIYANTO Sulaiman, Jihan Sunarto Sunarto Suriyanto Suriyanto, Suriyanto Suryani Hardjo Syafitri, Nellinda Syahfitri, Diah Tafonao, Lince Kristina Tanjung, Nur Annisa Twelvdes Sadrak Eire Simanjuntak Wati, Tia Agustina Winari Lestari Wulandari, Rafika Yudhistira Fauzy Indrawan Yudistira Fauzy Indrawan Zuhdi Budiman Zulfiyanti, Novi