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Journal : International Journal of Social Welfare and Family Law

The Role Of Digitalization In Enhancing Public Service Efficiency: Challenges And Opportunities In Managing Public Complaints Through E-Government In Indonesia Vita Aprilina; Timbul Dompak; Lubna Salsabila; Karol Teovani Lodan
International Journal of Social Welfare and Family Law Vol. 2 No. 1 (2025): International Journal of Social Welfare and Family Law
Publisher : Asosiasi Penelitian dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/ijsw.v2i1.183

Abstract

The digitalization of public services improves efficiency, openness, and accessibility, particularly in the administration of public grievances. Information and communication technology facilitates effective, rapid, and responsive complaint resolution while safeguarding user data security. This strategy promotes public engagement using digital channels, including web applications, social media, and unified online complaint mechanisms. Nonetheless, issues such as the digital divide, technological proficiency, and infrastructure preparedness must be resolved. This study utilizes a literature review methodology, employing documentation methodologies and content analysis. The results indicate that the use of e-Government in Indonesia has markedly enhanced the efficiency, openness, and accountability of public services. The use of technology enhances the administration of public grievances in accordance with principles of good governance and current rules. However, issues with infrastructure, human resources, and community engagement remain. To optimize its beneficial effects, initiatives should concentrate on improving technology infrastructure, advancing human resource skills, and amplifying public awareness of the advantages of e-Government. These approaches intend to enhance the system's efficacy in providing high-quality and responsive public services.
The Free Trade Zone Policy : A Pathway to the Development of a Special Economic Zone in Batam City Betric Hasibuan; Lubna Salsabila; Timbul Dompak
International Journal of Social Welfare and Family Law Vol. 2 No. 3 (2025): Juli: International Journal of Social Welfare and Family Law
Publisher : Asosiasi Penelitian dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/ijsw.v2i3.420

Abstract

Batam City is a national strategic area that has played a significant role in Indonesia's economic growth since the 1970s. Through its Free Trade Zone (FTZ) policy, Batam has successfully attracted significant investment and developed into an export-oriented trading center. However, the implementation of regional autonomy has created institutional dualism between the Batam City Government and the Batam Business Entity (BP Batam), resulting in overlapping authority, regulatory uncertainty, and a decline in regional economic competitiveness. This study aims to analyze regional development policy strategies that align with the vision of the Batam City Long-Term Regional Development Plan (RPJPD) 2025–2045. This study uses a descriptive qualitative approach with data collection techniques through document studies, secondary data, and interviews with key stakeholders. The results indicate that institutional restructuring is an urgent need to eliminate overlapping authority between the central and regional governments. In addition, harmonization of central and regional regulations, strengthening infrastructure, and improving the quality of human resources are strategic steps in Batam's transition from an FTZ to a Special Economic Zone (KEK). To achieve Batam's successful development in the future, inclusive multi-stakeholder collaboration and governance that adapts to global dynamics are needed. A policy strategy based on synergy, regulatory efficiency, and resource readiness is believed to be able to support the achievement of sustainable economic transformation in accordance with the region's long-term vision.
Co-Authors Achmad Nurmandi Ageng Rara Cindoswari Agustina, Arindra Nurlaila Ahmad Gunawan Aisyah, Ica Naisyah Tul Aldi Sasongko Prayuda Alfi Novriando Alfonsus Gea Ambalegin, Ambalegin Andrean Utama Putra Angelwiss, Aullya Rieccy Aqil Teguh Fathani Arsyad, Susalti Nur Aulia Kasiwi Aulia Nur Kasiwi, Aulia Nur Aullya Rieccy Angelwiss Ayu Wulandari Barimbing, Suryani Betric Hasibuan Betty Krisdayanti Sihombing Bonde, Devita Anggraina Debby Mayani Sirait Deby Novalia Gultom Delila Putri Sadayi Delila Sadayi Deni Setiawan Denti Permatasari Devita Anggraina Bonde dompak, timbul Dzinnun, Yusriah Eko Priyo Eko Priyo Purnomo Eko Priyo Purnomo Eko Priyo Purnomo Eko Priyo Purnomo Eko Priyo Purnomo Eko Priyo Purnomo Eko Priyo Purnomo Etika Khairina Etika Khairina Etika Khairina Etika Khairina Eva Lesna Nainggolan Farika, Divha Adhania Fathani, Aqil Teguh Febby Aulya Putri Feby Lamtiar Simanjuntak Firda Rizky Ananda Fittia Restiane Fizar Sepriandy Gusnia, Gusnia Hafizhah Nurul Katresna Haifulloh, Rizky Handayani, Nurma Dhona Harefa, Erwin Harefa, Remember to Hendri Koeswara Indah Maysa Amirtha Indri Anggi Simatupang Iranda Firiansyah Jasmin, Fairus Jovita, Hazel D. Juita Siti Rahayu Kamiliya, Nada Karol Teovani Lodan Karol Teovani Lodan Karol Teovani Lodan Karol Teovani Lodan, Karol Teovani Khairina, Etika Khodijah, Paramita Krisman Hidayat Gea Kurniasari, Lenny Laia, Ikrar Niekha Elmawayanti Lenny Husna Lenny Kurniasari Maharani, Eno Novita Mahendra, Ghazal Mariyo Mariyo Marta Yakin Niat Putri Harefa Megandaru Widhi Kawuryan Melanda Pramita Indah Melia Sania Meysi Ansari Br Ginting Mike Dewanti Mochammad Iqbal Fadhlurrohman Monica, Sofia Muhammad Akbar Hairi Muhammad Badrudin Muhammad Naufal Rofi Muhammad Rafi Juanda Nabillah Azwa Nanda Dwi Angraeni Napitupulu, Chindy Apriani Nelly Nofita Safitry Nofriani Fajrah, Nofriani Novia Amirah Azmi Nur Assyafaah Nurkholifah, Ridha Panjaitan, Saur Paramita Khodijah Pinandhita, Peni PURWANTI PURWANTI purwanti, purwanti Putri Andini, Liza Putri, Henny Nurhasanah Rafa Rahmanto, Fajar Rahmat Hidayat Rambe, Reni Damayanti Rani Wardaniah Rasid Ridho, Muhammat Ria Ariany RISKI, RISKI TRI PRASETYO JUNIOR Sahat Sianturi Sahat Sianturi Sakti, Wiranto Bima Sarah, Dede Sari, Cindy Fatika Sembiring, Rinawati Septian, Rudi Shelvia Arnie Putri Supartono Syavitri, Novi Teovani Lodan, Karol Tiara Khairunnisa Timbul Dompak Timbul Dompak Tjandra, Widya Topo Yudhoyono H Utami, Rina Latifah Vernanda Handini Vita Aprilina Wahdania Suardi Wahyuningsih, Novi Wijayaningsih, Nadia Fitri