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Efektivitas Layanan Pajak Pada Kantor Pelayanan Penyuluhan Dan Konsultasi Perpajakan Benteng Kabupaten Kepulauan Selayar Farida, Yusni; Madani, Muhlis; Tahir, Nurbiah
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol 3, No 3 (2022): Juni 2022
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kimap.v3i3.7405

Abstract

Thisbstudy aimed to find out the effectiveness of tax services at the tax counseling and counseling service office for the Selayar Islands Regency. This study used a qualitative method. Data collection techniques were observation, interviews, and documentation. The informants in the study consisted of 6 (six) people. The results of this study showed that 1) Achievement of goals. whereKP2KP Benteng provided good service in accordance with the SOP issued by the directorate general of taxes. 2) Integration, socialization carried out by KP2KP Benteng in accordance with operational technical instructions and carried out quite well, in order to provide understanding to taxpayers regarding the rights and obligations of taxpayers, 3) Adaptation, facilities and infrastructure at KP2KP Benteng were adequate enough to assist the service process well, but the service was still often hampered by the usual network that was often disconnected due to the lights that often turn off but this could be handled properly.Keywords: Effectiveness, Tax, Service
PENGARUH PROMOSI JABATAN TERHADAP MOTIVASI KERJA APARATUR SIPIL NEGARA DI KANTOR BUPATI KABUPATEN GOWA Minhajri, Minhajri; Hakim, Lukman; Tahir, Nurbiah
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol 3, No 4 (2022): Agustus 2022
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kimap.v3i4.8627

Abstract

ABSTRACTThis study aims to determine the development of the state civil apparatus in improving the quality of work of employees at the Department of Population and Civil Registration of North Luwu Regency. This type of research is qualitative by using descriptive type. Collecting data through observation, interviews and documentation. The results of this study indicate that the implementation of bureaucratic responsiveness in the Population and Civil Registry Office of Enrekang Regency can be said to have been implemented well, this is in accordance with data showing that the implementation of bureaucratic responsiveness in the Regency Population and Civil Registry Office Enrekang is in the high category. There is an important aspect that needs to be considered, namely the aspect of placing service users as customers whose interests must always be prioritized. Keywords: Job promotion, work motivation
Pengaruh Manajemen Pelayanan Terhadap Kinerja Pegawai Di Kantor Sekretariat Dewan Kabupaten Enrekang Syah, Alfin Firman; Hakim, Lukman; Tahir, Nurbiah
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol 2, No 5 (2021): Oktober 2021
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kimap.v2i5.5426

Abstract

This study aims  to: determine  service  management at the Secretariat  Office  of the Enrekang  Regency  Council,  determine  the  performance  of  employees  at  the  Enrekang Regency Council Secretariat Office, and determine the effect of service management on employee performance at the Enrekang Regency Council Secretariat Office. Data collection using  a  questionnaire  that  was  distributed  to  50  employees.  The  data  analysis  used descriptive analysis and simple linear regression analysis. The results showed that: service management was in good category with performance appraisal as the most prominent aspect, employee performance was in good category with the most prominent aspect of responsibility and service management had a positive and significant effect on the performance of the employees of the Enrekang Regency Council Secretariat office. Thus, the higher the service management provided, the higher the employee's performance. Through performance, it is known the level of achievement of the results that have been achieved, or it will be known how far the implementation of tasks has been carried out. Keywords: Service Management, Employee Performance.
Implementasi Program Inovasi Pelayanan Berkelanjutan Inseminsi Buatan Dan Gangguan Reproduksi Sapi Di Kabupaten Pinrang Baharuddin, Baharuddin; Ansari, Muh Isa; Tahir, Nurbiah
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol 1, No 2 (2020): Oktober 2020
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kimap.v1i2.3702

Abstract

This study purposed  to find out organizational and interorganizational behavior, lower level bureaucratic behavior, and the behavior of the target group towards the success of the service program for continuous innovation in artificial insemination and cow reproductive disorders in Pinrang Regency. The research method used qualitative. The number of informants in this study was 7 people. The data collection techniques were documentation, observation, and interviews. The results of the study showed that organizational and inter-organizational behavior determine the success of implementation through improvement / strengthening of organizational structure, collaborating between organizations, developing various inter-organizational interests and actions to achieve organizational goals, in this case the government for implementing sustainable service innovation programs for artificial insemination and reproductive disorders in Pinrang Regency.
Pengelolaan Retribusi Pasar Soreang Dalam Peningkatan Pendapatan Asli Daerah Kabupaten Takalar Hikmah, Nurul; Madani, Muhlis; Tahir, Nurbiah
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol 3, No 3 (2022): Juni 2022
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kimap.v3i3.7386

Abstract

This study purposed to find out the management of the afternoon market retribution in increasing local revenue in Takalar Regency. This study used qualitative with  descriptive research type. Data collection  techniques were observation, document and interview . The number of informants was 9 people. Data collected from various sources to obtain sufficient data. The data  were analyzed qualitatively through organizing the data, describing it into units, describing it into words and sentences and then making conclusions. The results of this study showed that the management of retribution in the afternoon market was quite good, because the withdrawal of retribution in the afternoon market has begun to stabilize. However, there were  still obstacles faced by the cooperative, SME and trade offices of Takalar Regency in maximizing the achievement of retribution receipts such as the lack of accurate actual data about the potential of the afternoon market, the discipline of retribution collectors in carrying out their duties, the salary system was often late and less supervision because it relied on monthly reports only.Keywords: Management, Market Retribution, Improvement
Implementasi Kebijakan Indeks Desa Membangun (IDM) Di Desa Biringala Kecamatan Barombong Kabupaten Gowa Aulia, Nurul; Madani, Muhlis; Tahir, Nurbiah
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol 4, No 4 (2023): Agustus 2023
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kimap.v4i4.12038

Abstract

This study purposed to find out the extent of development progress in Biringala Village through the implementation of the IDM Policy. The research method used qualitative to understand the abilities that were capable of being carried out by the research subjects, while the data collection techniques used the methods of observation, interviews, and document studies with a total of 8 informants. Data analysis techniques were data collection, data reduction, data presentation, and  conclusions. Then the data validation techniques used were source triangulation, technical triangulation and theoretical triangulation. The results showed that the Policy Implementation of the Developing Village Index (IDM) in Biringala Village was appropriate and in accordance with the policy implementation method proposed by Van Meter and Van Horn, namely, Standards and policy targets/measures and policy objectives that had been understood and implemented, Resources which consisted of ADD, DD, and PAD, Characteristics of implementing organizations that were tailored to the needs of the economic, environmental and social resilience index, Attitudes of implementers who supported and implemented IDM, Communication between related organizations and implementation activities where each activity and decision were communicated with both by policy implementers to related organizations and finally the social, economic and political environment that supports the implementation of IDM policies in Biringala Village.
Smart Governance Dalam Kebijakan Perencanaan Dan Penganggaran Di Badan Perencanaan Pembangunan Daerah (Bappeda) Kota Makassar Muhajir, Rahmat; Nasrulhaq, Nasrulhaq; Tahir, Nurbiah
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol 3, No 1 (2022): Februari 2022
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kimap.v3i1.7676

Abstract

ABSTRACKThis research study  to determine the implementation of Smart Governance in policies, bureaucracy, and services at the Badan Perencanaan Pembangunan Daerah (BAPPEDA) Kota Makassar. This research uses qualitative research with descriptive type. There  were four informants in this study. The research data were collected through observation, interviews, and documentation. Validation of data is done through triangulation of sources, techniques, and the past time is analyzed through data collection techniques, data reduction, data presentation and conclusion drawing. The results of the study show that the implementation of Smart Governance in the Makassar City BAPPEDA from the bureaucratic aspect has been running effectively and efficiently with orientation to the principle of Smart Governance, namely digitalization. Meanwhile, from the aspect of services, transparency and accountability have been carried out, seen from the services carried out by the Makassar City Bappeda, the mechanism starts from the Kelurahan, Kecamatan, and OPD forums. Meanwhile, from a policy perspective, the participatory principle is still not good. A fairer improvement is needed without taking sides with certain groups.Keywords: Policy, Smart Governance
Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pasien di RSUD H. Padjonga Dg Ngalle Kabupaten Takalar Trisnayanti, Trisnayanti; Hakim, Lukman; Tahir, Nurbiah
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol 1, No 2 (2020): Oktober 2020
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kimap.v1i2.3694

Abstract

This study aimed  to determine the effect of service quality on patient satisfaction at H. Padjonga Dg. Ngalle Takalar Regency. This type of research used quantitative research with survey research types. The sample technique used  simple random sampling with research instrument measurements namely; Likert scale. The data analysis technique used descriptive statistical analysis techniques and simple regression analysis techniques used SPSS  26 version. The results of this study on the Effect of Service Quality on Patient Satisfaction showed that the regression coefficient (b) value was 15,254 which could be interpreted that the independent variable or Service Quality (X) had a positive or strong effect on the dependent variable or patient satisfaction (Y). Based on the results of t arithmetic t table (15,254 1,675) or significant (Sig) of 0,000 less than 0.05 meant it was accepted. This meant that the quality of service had a significant effect on patient satisfaction at the BLUD H. Padjonga Regional Dg.Ngalle Hospital in Takalar Regency.
PRODUKTIVITAS KERJA PEGAWAI PEMERINTAH DESA DI KABUPATEN BARRU Mailand, Arisman; Malik, Ihyani; Tahir, Nurbiah
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol 5, No 3 (2024): Juni 2024
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kimap.v5i3.14717

Abstract

The aim of this research is to determine the work productivity of employees at the Tellumpanua Village office, Tanete Rilau District, Barru Regency. The research method used is descriptive qualitative with data collection techniques through interview observation. The results of the research show that work productivity at the Tellumpanua village office, Tanete Rilau District, Barru Regency, by looking at three indicators, namely quantity, quality of work and punctuality, is quite good. The quantity of employee work based on interview results shows that employees are able to complete their tasks well within a certain amount. Then in terms of quality, according to the results of the interview, it was stated that the staff had tried to carry out their duties and responsibilities based on the leadership's direction and guidance in accordance with the operational standards set by the government. This is an indicator of punctuality, Tellumpanua village office employees have tried to complete tasks according to the applicant's request. However, employees' timeliness indicators still need special attention regarding their discipline
Peran Kepala Desa Dalam Pengelolaan Badan Usaha Milik Desa Di Desa Masago Kecamatan Patimpeng Kabupaten Bone Noviana, Noviana; Mone, Ansyari; Tahir, Nurbiah
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol 3, No 1 (2022): Februari 2022
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kimap.v3i1.5441

Abstract

This study purposed to determine the role of the village head in the management of Masago village-owned enterprises and also the supporting and inhibit factore for the role of the village head in managing BUMDes. This study used qualitative research. Sources of data used primary data and secondary data. The data collection methods used observation, interview and dokumentation methods. The technique  of analysing data through three stages, namely the stage of data education, data display  and data verification. The results of the study showed that the role of the village head in managing BUMDesa Mangngiri was seen from three indicators, namely interpersonal roles, roles related to information and decision  making roles. In this case, the village head played a sufficient role in the establishment and planning of business units, but it was the village head was still not maximal in monitoring and advising the performance of BUMDesa, the village head of Masago had not fully played a role in managing Bumdes Mangngiri. Keywords: Role, Village Head, Management, village-owned enterprises