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All Journal Bulletin of Electrical Engineering and Informatics JUTI: Jurnal Ilmiah Teknologi Informasi Format : Jurnal Imiah Teknik Informatika JOIV : International Journal on Informatics Visualization Tech-E Jurnal Ilmiah FIFO Jurnal CoreIT BAREKENG: Jurnal Ilmu Matematika dan Terapan JITK (Jurnal Ilmu Pengetahuan dan Komputer) Technomedia Journal Riau Journal of Empowerment The IJICS (International Journal of Informatics and Computer Science) JURIKOM (Jurnal Riset Komputer) KOMPUTIKA - Jurnal Sistem Komputer Jurnal Manajemen Informatika Komputasi: Jurnal Ilmiah Ilmu Komputer dan Matematika Jurnal Tekno Kompak Building of Informatics, Technology and Science Jurnal Ilmiah Betrik : Besemah Teknologi Informasi dan Komputer IJAIT (International Journal of Applied Information Technology) Indonesian Journal of Electrical Engineering and Computer Science Jurnal Sisfotek Global Journal of Computer System and Informatics (JoSYC) Community Development Journal: Jurnal Pengabdian Masyarakat TIN: TERAPAN INFORMATIKA NUSANTARA Jurnal Teknik Informatika (JUTIF) JiTEKH (Jurnal Ilmiah Teknologi Harapan) Jurnal Informatika dan Rekayasa Perangkat Lunak Jurnal Ilmiah Infrastruktur Teknologi Informasi Jurnal Teknologi dan Sistem Informasi Journal Social Science And Technology For Community Service Jurnal Pendidikan dan Teknologi Indonesia Bulletin of Computer Science Research Journal of Informatics Management and Information Technology KLIK: Kajian Ilmiah Informatika dan Komputer EXPLORER J-Intech (Journal of Information and Technology) BEES: Bulletin of Electrical and Electronics Engineering Jurnal Sisfotek Global Jurnal Telematics and Information Technology (TELEFORTECH) Bulletin of Data Science Jurnal Ilmiah Sistem Informasi Akuntansi (JIMASIA) Paradigma Journal of Engineering and Information Technology for Community Service Journal of Computing and Informatics Research JEECS (Journal of Electrical Engineering and Computer Sciences) Jurnal Ilmiah Informatika dan Ilmu Komputer Journal of Informatics, Electrical and Electronics Engineering Jurnal INFOTEL Bulletin of Informatics and Data Science Jurnal Ilmiah Computer Science CHAIN: Journal of Computer Technology, Computer Engineering and Informatics Journal of Data Science and Information System Journal of Artificial Intelligence and Technology Information Journal of Information Technology, Software Engineering and Computer Science Jurnal Media Jawadwipa Bulletin of Artificial Intelligence International Journal of Informatics and Data Science Journal of Decision Support System Research Journal of Information Technology
Setiawansyah Setiawansyah
(Scopus ID : 57446859700), Universitas Teknokrat Indonesia
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Journal : International Journal of Informatics and Data Science

 1 
Customer Service Recruitment Decision Support System Applying MAUT Method Ruziana binti Mohamad Rasli; Mesran; Febrianus Gea; Setiawansyah
International Journal of Informatics and Data Science Vol. 1 No. 2 (2024): June 2024
Publisher : ADA Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.64366/ijids.v1i2.46

Abstract

Customer service is a service provided by the company to consumers who are controlled online or offline by employees of the company, either before or after purchasing products or services. Eligibility in recruitment is very important where a customer service must be able to have good and clear public speaking so that it has an impact on customers. The expected labour problem is not easy and simple, this is because the process is still manual and only based on career level, age and experience. Where, these problems also lack qualified human resources and this makes the recruitment process inaccurate and in accordance with the desired demands.  So the solution is provided through a decision support system, a highly interactive computer-based system that assists in making a decision to utilise data and models in solving unstructured and semi-structured problems. In making decisions apply the MAUT method. In this research conducted using the Multi Attribute Utility Theory (MAUT) Method which is able to obtain maximum results to obtain superior recruitment personnel, namely alternative A1 with a result of 0.8975 as the top alternative after going through the method application stage.
Decision Support System for Performance Assessment of the Best Salesperson with the Integration of Entropy and WASPAS Wang, Junhai; Setiawansyah; Isnain, Auliya Rahman
International Journal of Informatics and Data Science Vol. 2 No. 2 (2025): June 2025
Publisher : ADA Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.64366/ijids.v2i2.88

Abstract

The salesperson performance assessment is an important aspect of improving the effectiveness of a company's marketing strategy. However, this assessment process often faces the challenge of subjectivity, especially in determining the weights of the criteria used. To address this issue, this study implements a combination of the Entropy and WASPAS methods. The Entropy method is used to objectively determine the weights of the criteria based on data variation, while the WASPAS method is used to evaluate and rank alternatives. A case study was conducted on five salesperson personnel with the criteria used in selecting the best salesperson being sales target achievement, product mastery, communication skills, creativity, and work ethics. The results showed that Muhammad Iqbal (A3) ranked first with a score of 0.882, followed by Andi Saputra (A1) with a score of 0.796, Rizky Kurniawan (A5) with a score of 0.770, Budi Santoso (A2) with a score of 0.724, and Siti Rahmawati (A4) with a score of 0.655. The main contribution of this research is to present a more accurate and objective salesperson performance evaluation model through the integration of the Entropy–WASPAS method. This finding has practical implications for companies in selecting the best employees, identifying salesperson personnel with outstanding performance, and supporting strategic decision-making in human resource development in the marketing field.
Co-Authors Abhishek R Mehta Ade Dwi Putra Ade Surahman Adhie Thyo Priandika Adi Sucipto, Adi Aditia Yudhistira Agus Perdana Windarto Agus Wantoro Agustina, Intan Ahdan, Syaiful Ahmad Ari Aldino Ahmad Ari Aldino Ahmad Ari Aldino Ahmad Ari Aldino Ahmadfauzy Alfry Aristo Jansen Sinlae Alita, Debby Amalia, Zahrina Andi Nurkholis Andika, Rio Aniyanti Tafonao An’ars, M. Ghufroni Arfinia Rahma Ari Sulistiyawati Ari Sulistiyawati Ari Sulistiyawati Ariany, Fenty Arie Qur’ania Arief Budiman Arshad, Muhammad Waqas Arsi Hajizah Asistyasari, Ayuni Ayu Megawaty, Dyah Bustanul Ulum Chandra, Iryanto Damayanti Damayanti Damayanti, Damayanti Daniarti, Yeni Daniel Prasetyo Tarigan Deas Andrian Dwijaya Debby Alita Dedi Darwis Dedi Triyanto Desyanti Dinda Titian Lestari Dodi Siregar Dodi Siregar Dwi Satria, M. Najib Dyah Aminatun Dyah Ayu Megawaty Eko Bagus Fahrizqi Erlin Windia Ambarsari Fadila Shely Amalia Fajar Irvansyah Faruk Ulum Febrianus Gea Ferico Octaviansyah Pasaribu, Ahmad Fernando, Yusra Fikri Hamidy Gibtha Fitri Laxmi Hamdan Sobirin, Muhammad Heni Sulistiani Heni Sulistiani Ida Mayanju Pandiangan Imam Ahmad Imam Ahmad Isnain, Auliya Rahman Jumaryadi, Yuwan Junhai Wang Junhai Wang Junhai Wang Kiki Septiani Kurniawan, Arsy Laurent Nababan Mahendra, Ferdian Jerry Mahesa Raihan Rifqi Mandasari, Berlinda Marzuki, Dwiki Hafizh Megawaty, Dyah Ayu Merlin Puspita Sari Mesran Mesran Mesran, Mesran Mohammad Taufan Asri Zaen Muhaqiqin muhaqiqin Ni Komang Ratih Kumala Nirwana Hendrastuty Nuari, Reflan Nuralia Nuralia Nurman Fadhlullah nurnaningsih, Desi Nuzuliarini Nuris Octaviansyah, A. Ferico Oprasto, Raditya Rimbawan Palupiningsih, Pritasari Parjito Parjito Pasaribu, A. Ferico Octaviansyah Pasha, Donaya Permata, Permata Pramuditya, Andri Prastowo, Kukuh Adi Purbha Irwansyah, Irsyad Pustika, Reza Putra, Ade Dwi Putra, Rulyansyah Permata Putri Sukma Dewi Putri Sukma Dewi Qadhli Jafar Adrian R Metha, Abhishek Rahmadianti, Fitrah Amalia Rahman, Miftahur Rasli, Roznim Mohamad Reflan Revife Purba Rilo Nur Devija Rini Nuraini Riska Aryanti Riska Aryanti Rohmat Indra Borman Romadhoni, Randi Roswita Daeli Roznim, Roznim Ruziana binti Mohamad Rasli Ryan Randy Suryono S. Samsugi Safi, Mudar Sanriomi Sintaro Saputra, Alvin Setiawan, Dandi Setyani, Tria Sinta, Ratna Sari Roma Siti Mahmuda Sitna Hajar Hadad Sofiansyah Fadli Sri Agustiani Br Siburian Subhan Subhan Sufiatul Maryana Sufiatul Maryana Sumanto, Sumanto Surahman, Ade Susanto, Erliyan Redy Syaiful Ahdan Temi Ardiansah Trisnawati, Fika Ulum, Faruk Untoro Adji Very Hendra Saputra Very Hendra Saputra Wahyudi, Agung Deni Wang, Junhai Waqas Arshad, Muhammad Wibawa, Yohanes Eka Widiyanti, Adella yasin, ikbal Yuliani, Asri Yuri Rahmanto