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All Journal Gorontalo Management Research JURNAL ILMIAH M-PROGRESS Jurnal Logistik Indonesia Dinasti International Journal of Management Science Jurnal Informatika Ekonomi Bisnis Dinasti International Journal of Digital Business Management Jurnal Abdi Masyarakat Saburai (JAMS) Jurnal Informatika Ekonomi Bisnis JURNAL ABDIMAS TRANSPORTASI & LOGISTIK Jurnal Pengabdian Masyarakat dan Penelitian Terapan Logistica : Journal of Logistic and Transportation Jurnal Sistem Transportasi & Logistik
Pratiwi, Sekar Widyastuti
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Agriculture, Biological Sciences & Forestry Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Industrial & Manufacturing Engineering Social Sciences Transportation Other

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Analisis Faktor Produksi Dan Kapasitas Layanan Terhadap Kinerja Pendapatan Jasa Di PT Multi Terminal Indonesia Nurfahira, Aisyah; Widhiatmoko, Bimo; Pratiwi, Sekar Widyastuti
Jurnal Sistem Transportasi & Logistik Vol. 5 No. 1 (2025): Agustus
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/jstl.v5i1.2394

Abstract

PT Multi Terminal Indonesia is a company engaged in the logistics sector, which has several logistics services ranging from cargo handling, storage, transportation to distribution of goods. This study aims to determine and analyze the effect of production and service capacity on PT Multi Terminal Indonesia's service revenue performance in 2022. This research method uses a quantitative approach by conducting several tests, namely the classical assumption test, multiple linear regression tests and hypothesis testing. The research results show that production and service capacity have a significant effect on PT Multi Terminal Indonesia's service revenue. In this case, production and service capacity can increase PT Multi Terminal Indonesia's revenue if used optimally. Service capacity contributes the most to service revenue compared to production.
Analisis Risiko Faktor Keterlambatan Pengiriman Ekspor Di Perusahaan Freight Forwarding Dengan Metode House Of Risk Oktavianingrum, Tesalonika; Pratiwi, Sekar Widyastuti; Wiguna, Esa Setia
Jurnal Sistem Transportasi & Logistik Vol. 4 No. 3 (2025): April
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/jstl.v4i3.2422

Abstract

PT.XYZ is one of the companies engaged in freight forwarding services. In this study, we analyzed the risk factor of delays in export shipments where there was data on delays in January-March 2023, causing export shipments to not run properly and causing losses to the company. The purpose of this research is to identify the causes of risks that occur and minimize the causes of these risks. The method used in the research is supply chain activity mapping using Supply Chain Operation Reference and House of Risk. The results of this study were 12 risk events and 11 risk agents. By using a pareto diagram to determine the priority of risk agents based on the highest value, five dominant risk agents were obtained, namely A2 (Human error), A11 (Late loading of goods), A10 (Trucks operate side by side with employee return hours), A8 (Not finished production) and A6 (Container runs out). Based on these dominant risk agents, 9 mitigation actions can be implemented. Of the 9 mitigation strategies by considering the effectiveness in its application, 5 main strategies were obtained, namely providing training (PA1), establishing communication with related parties (PA4), providing rewards or punishments to employees (PA2), making fleet travel schedules (PA5) and making education to shippers (PA3).
Analisis Peningkatan Service Level Warehouse Melalui Pengukuran Kepuasan Pelanggan Dengan Metode Servqual Studi Kasus PT XYZ Siahaan, Yessica Bunga Uli; Poncotoyo, Wahyu; Pratiwi, Sekar Widyastuti
Jurnal Sistem Transportasi & Logistik Vol. 3 No. 2 (2023): December
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/jstl.v3i2.2435

Abstract

Service quality is one of the main benchmarks in the retail industry. High-quality service makes a retail business more competitive and enhances the company’s image. Excellent warehouse service is also a key aspect of evaluating warehouse service levels. The retail company under study in this research is PT XYZ, one of the top three retail companies in Indonesia. Data from the past six months, from January to June 2024, shows a significant decline in service levels in February, dropping to 74%. This indicates that the company failed to meet its monthly service level target of 75% in February. In this study, service quality is the main focus, measured using the Service Quality (SERVQUAL) method, which covers five dimensions: Tangibles, Reliability, Responsiveness, Assurance, and Empathy. The initial stage of this research involved analyzing the shortcomings in PT XYZ, particularly in the warehouse service quality. After identifying and analyzing the issues, a questionnaire was distributed to customers to understand the root causes of the problem. The results showed that, among the SERVQUAL dimensions, Reliability had the lowest quality score, while Tangibles had the highest.
The Influence of Entrepreneurial Orientation Dimension on Supply Chain Performance at PT XYZ Jakarta in 2022 Pratiwi, Sekar Widyastuti; Purwoko, Harry; Akbar, Ghifari Maulana; Firdaus, Muhammad Iqbal; Lermatan, Esterlinus Edwin
Jurnal Logistik Indonesia Vol. 7 No. 2: Oktober 2023
Publisher : Institut Ilmu Sosial dan Manajemen Stiami

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31334/logistik.v7i2.3612

Abstract

This thesis aims to analyze the influence of entrepreneurial orientation dimensions on supply chain performance at PT XYZ. The supply chain is a vital element in business, including planning, procurement, production, distribution and delivery of products/services to end consumers. Entrepreneurial orientation includes proactiveness, innovation, and risk taking. This research uses a quantitative approach with survey methods and questionnaires distributed to managers and supply chain staff. Secondary data was obtained from literature, financial reports and company documents. Analysis uses SmartPLS 3.2.9 with variance-based structural equation analysis, measuring and modeling data simultaneously. Samples were taken using a saturated sampling technique. The results show that innovation has no significant positive effect on supply chain performance, while proactiveness and risk taking have a significant positive impact. Exogenous variables (innovation, proactiveness, risk taking) explain 53.1% of supply chain performance, the rest is influenced by other factors. The implications of this research provide guidance for companies to increase supply chain efficiency in competitive and dynamic markets.
Peranan Usability Dalam Meningkatkan Citra Merek Melalui Kepuasan Pelanggan, Dan Kepercayaan Pada Website Online Travel Agent Setiawan, Edhie Budi; Utami, Nabilah Puteri; Kholdun, Amrulloh Ibnu; Pratiwi, Sekar Widyastuti; Novianto, Didin Dwi
Gorontalo Management Research Vol. 8 No. 2 (2025): Gorontalo Management Research
Publisher : Universitas Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32662/gomares.v8i2.4064

Abstract

The use of digital technology by the public has increased, including for online Travel Agent Websites. This study aims to determine the role of Usability in increasing Customer Satisfaction, Trust, and Brand Image on the Pegipegi Online Travel Agent Website. The method used in this study is quantitative descriptive. The types of data used are primary and secondary data, where primary data is obtained from questionnaires while secondary data is obtained from journals and books. In this study, sampling was carried out using the purposive sampling method of 171 respondents. The analysis method in this study uses the Structural Equation Model - Partial Least Square (SEM-PLS). The results of this study state that customer satisfaction has a positive effect on trust and brand image, and trust has a positive effect on brand image. While usability has a significant impact on customer satisfaction and trust, it does not have a significant effect on brand image. Indirectly, usability affects brand image through satisfaction and trust. This shows that usability can improve a brand image if consumers are satisfied and trust the online travel agent's website.
The Mediating Role of Online Tracking in the Relationship Between Delivery Timeliness and Customer Satisfaction in E-Commerce Sirait, David Pandapotan; Sitorus, Marthaleina Ruminda; Lermatan, Esterlinus Edwin; Pratiwi, Sekar Widyastuti; Parlindungan, Purbanuara
Dinasti International Journal of Management Science Vol. 7 No. 3 (2026): Dinasti International Journal of Management Science (January - February 2026)
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijms.v7i3.6239

Abstract

This study aims to analyze the determinants of customer satisfaction in the e-commerce landscape by examining the roles of timeliness of delivery and online tracking. In a competitive market, customer satisfaction has become a crucial indicator of success, where logistics and supply chain management play a central role. This research proposes and tests a mediation model where online tracking is hypothesized to mediate the relationship between timeliness of delivery and customer satisfaction for Shopee Indonesia users. Using a quantitative approach, data were collected through a survey of 150 Shopee consumers in Indonesia and analyzed using Partial Least Squares - Structural Equation Modeling (PLS-SEM). The results confirm that all four proposed hypotheses were accepted. The findings indicate a significant positive influence of timeliness of delivery on both online tracking and customer satisfaction. Online tracking also has a strong positive effect on customer satisfaction. Crucially, the study validates that online tracking acts as a significant mediator in the relationship between timeliness of delivery and customer satisfaction. These findings imply that e-commerce platforms must prioritize both the reliability of delivery and the transparency of the tracking process to enhance overall customer satisfaction.
Co-Authors Aditya Nugroho Akbar, Ghifari Maulana Aulia, Bestyas Pratiwi Budiman, Tenaka Dameria, Rina Didin Dwi Novianto Dinar Dewi Kania Edhie Budi Setiawan, Edhie Budi Emyus, Achmad Maulizal Sutawijaya Euis Saribanon, Euis Fadhil, Dimas Nu'man Hapsari, Natalia Ayu Irenita, Novembriani Irennita, Novembriani Jayasakti, Reza Fauzi Judijanto, Loso Juhri, Apsada Kholdun, Amrulloh Ibnu Lermatan, Esterlinus Edwin Lupiyoadi, Rambat Malik, Deni Marthaleina Ruminda Sitorus Maulana, Andy Muhammad Iqbal FIrdaus, Muhammad Nofrisel Nofrisel, Nofrisel Nurfahira, Aisyah Nursery Alfaridi S Nasution Oktavianingrum, Tesalonika Parhusip, Veronica Poncotoyo, Wahyu Prahma, Kelvin Dianda Bella Purbanuara Parlindungan Sitorus Purwoko, Harry Putra, Dimas Endrawan Raga, Paulus Sandra, Jana Siahaan, Yessica Bunga Uli Siska Amonalisa Silalahi Utami, Nabilah Puteri VERONICA VERONICA Wibowo, Untung Lestari Nur Widhiatmoko, Bimo Wiguna, Esa Setia Yulianti Keke