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All Journal Jurnal Ilmiah Kebijakan Hukum JURNAL PENDIDIKAN TAMBUSAI Journal on Education JATI (Jurnal Mahasiswa Teknik Informatika) Jurnal Pendidikan Ilmu Pengetahuan Sosial (JPIPS) Jurnal Ilmiah Manajemen Kesatuan Community Development Journal: Jurnal Pengabdian Masyarakat Jurnal FASILKOM (teknologi inFormASi dan ILmu KOMputer) Devotion: Journal of Research and Community Service Jurnal Ilmiah Kajian Keimigrasian (JIKK) Jurnal Abdimas Imigrasi (JaIM) TEMATICS : TECHNOLOGY MANAGEMENT AND INFORMATICS RESEARCH JOURNALS Jurnal Kolaboratif Sains Annals of Human Resource Management Research Edunity: Kajian Ilmu Sosial dan Pendidikan Innovative: Journal Of Social Science Research Journal of Administration and International Development
Akbar, Rasona Sunara
Politeknik Imigrasi
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Journal : Journal of Administration and International Development

 1 
OPTIMALISASI KINERJA SUMBER DAYA MANUSIA DALAM MENINGKATKAN KUALITAS PELAYANAN PASPOR DI KANTOR IMIGRASI KELAS II TPI SIBOLGA Rivaldo A nugerah Zendrato; Rahmawati Nurul Jannah; Rasona S Sunara Akbar
Journal of Administration and International Development Vol 2 No 1 (2022): JAID: Journal of Administration and International Development
Publisher : Polteknik Imigrasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52617/jaid.v2i1.447

Abstract

The geographical condition of the work area and 2 Office Work Units is not balanced with the number of human resources available at the Sibolga Immigration Office, so that the immigration services provided are not optimal. The realization of maximum immigration services is influenced by several aspects, one of which is employee performance. The purpose of this study was to find out how to optimize the performance of human resources in improving the quality of passport services at The Immigration Office (Class II) of Border Controls Sibolga and to find out what factors were inhibiting and supporting the performance of human resources in improving the quality of passport services at The Immigration Office (Class II) of Border Controls Sibolga. This study used qualitative research methods. The data was obtained by conducting interviews with employees and applicants at the Immigration Office Class II TPI Sibolga. Then observations were made to observe and know firsthand the optimization of the performance of human resources at the Sibolga Immigration Office. Furthermore, an analysis of the data that has been obtained is carried out. From the results of this study, it is known that the optimization of the performance of human resources in improving the quality of passport services at The Immigration Office (Class II) of Border Controls Sibolga is carried out by providing motivation to employees, giving rewards and punishments (reward and punishment), training human resources and improving facilities and infrastructure. Office. The supporting factors for employee performance at the Sibolga Immigration Office include support from the local government and employee work discipline, the implementation of work discipline at The Immigration Office (Class II) of Border Controls Sibolga is divided into two, namely preventive work discipline and corrective work discipline. Then the inhibiting factor for employee performance at the Sibolga immigration office is the lack of human resources and the utilization of facilities and infrastructure is not optimal.
Co-Authors Abdurahman, Ayi Adinda, Rizki Agung Sulistyo Purnomo Amrulloh, Adikara Akbar Anandhita Khusnul Khotimah Anastasia, Jesika Andi Fiqih Abdan Irfandy Antang Williem Arianda Rizki Ryantama Arief Febrianto, Arief Arya Andika Putra, I Putu Asekanatmaja, Hazel Athallah Atsil Syah Gibran Ayi Abdurahman Bagus Muahamad Iskandar Baihaqi, Muhammad Aqilla Syafa'atullah Bakhtiar, Masdar Besse Hartati Briando, Bobby Budy Mulyawan, Budy Dendis Zain Rozansyah Denisa Aurora Dimasyati Nusa Al-Fath Dio Nasa R Diskara Tempati Fahrezy Gilang Dwi Faiz Ragachdo Fajri Ardana, Auriza Fakhri Muammar Fanny Suryadinata Fathia, Vita Nurul Fathya, Vita Nurul Ferdyan Samuel Karunia Feryan Wahyu Fhadlan, Muzni G Gunawan Gabriel David Ghina Ramadanti Halba Alfath Afwa Ashari Hamdi, Muhammad Arif Hardinasta, Damei erman Haykal, Pande Putu Heny Sulistiyawan Imam Al Kindi Intan Nurkumalawati Isidorus Anung Prabadhi Jannah, Rahmawati Nurul Jatra Putra Suharsono Jhosalez Dea Delvia Justine Mariana Filitzia Waso Kamal Fadhel Kiagus Daffa Triandeda Kiki Ananda Mustari Lalu Muhammad Ferry Akbar Lilinur Indasari M Aditia Prasetyo M Aditia Prasetyo M Dhafin Fadhilah M Farhan Zaqi Zhilal M Ilham Khomaidi M Ilham Khomaidi M Irvan M Rizky Apriansyah M. Akram Hutasuhut M. Andhika Arya Rifansyah M. Bachtiar Safrudin M. Bayu Krisna Aji M. Rizky Ash Shiddiq M. Yoga Dwinanda Manalu, Tuppal Parsaoran Oktavianus Martadireja, Okky Miko Dwi Abadi Miko Dwi Abadi Mila Rosmaya Mizan Tri Rahmawan Muhammad Fadhil Muhammad Fahmi Adham Muhammad Putra Wicaksana Muhammad, Farrel Novianto, Muhammad Akbar Nursanto, Gunawan Ari Pandu G. Rahardandi Paskal, Rafdi Aufa Pelangi Almaresa Prabadhi, Isidorus Anung Pujang, Seno Setya Putu Maha Permana Aditya Rahajeng Permana Putra Rahmawati Nurul Jannah Rainhard Bounkey Marbun Rakha Febriawan Adesta Ramadhani Ikhsan Rivaldo A nugerah Zendrato Rizky Zuhri Wiyadi Rosmaya, Mila Ruke Renhard Ruke Renhard Savero, Pratama Ryan Setiawati Setiawati Sri Erwini Christine Sukmana, Pandji T. Herry Rachmatsyah Tatang Iskandar Tatang Iskandar Tiara Okta Damayanti Tiara Okta Damayanti Triyuni Soemartono Vegi Fitria Hartanti Wahyu Purnama Aji Wirdhiningsih, Virra