Article Per Year (5 Year)
p-Index From 2021 - 2026
5.746
P-Index
This Author published in this journals
All Journal JIKSI (Jurnal Ilmu Komputer dan Sistem Informasi) Jurnal Pendidikan Usia Dini Computatio : Journal of Computer Science and Information Systems J-Dinamika: Jurnal Pengabdian Kepada Masyarakat JCRS (Journal of Community Research and Service) Jurnal Asy-Syukriyyah Management Studies and Entrepreneurship Journal (MSEJ) GANDRUNG: Jurnal Pengabdian Kepada Masyarakat Andragogi : Jurnal Ilmiah Pendidikan Agama Islam Journal of Computer Networks, Architecture and High Performance Computing Jurnal FASILKOM (teknologi inFormASi dan ILmu KOMputer) Humantech : Jurnal Ilmiah Multidisiplin Indonesia Transekonomika : Akuntansi, Bisnis dan Keuangan International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) BIP'S : Jurnal Bisnis Perspektif Proceeding National Conference Business, Management, and Accounting (NCBMA) Jurnal Keuangan dan Bisnis Jurnal Agroindustri Pangan Jurnal Informatika Ekonomi Bisnis Indonesian Journal of Education Research (IJoER) Journal Accounting International Mount Hope Jurnal Pengabdian Masyarakat dan Riset Pendidikan Proceeding of International Conference on Entrepreneurship (IConEnt) Jurnal Asy-Syukriyyah Quranic Edu Journal of Community Services and Engagement: Voice of Community (VOC) PROCEEDING INTERNATIONAL BUSINESS AND ECONOMICS CONFERENCE (IBEC) Technology, Business and Entrepreneurship Fortunate Business Review Jurnal Serina Abdimas
Lina
Unknown Affiliation
Religion Agriculture, Biological Sciences & Forestry Humanities Chemical Engineering, Chemistry & Bioengineering Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Immunology & microbiology Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Physics Public Health Social Sciences Other

Published : 43 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
THE EFFECT OF SERVICE QUALITY AND COMPANY COMMITMENT ON CUSTOMER LOYALTY THROUGH CUSTOMER SATISFACTION AS AN INTERVENING VARIABLE (CASE STUDY AT PT. KARYA SEMANGAT MANDIRI) IN MEDAN NORTH SUMATERA INDONESIA) Lina; Sugiharto Pujangkoro; Muhammad Anggia Muchtar
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 4 No. 5 (2024): October
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijebas.v4i5.1975

Abstract

Chicken production in North Sumatra increased significantly from 2020 to 2022 which indicates that the business potential of broiler raising is promising. Broiler is known as a chicken which is able to produce high quality chicken in a short time which makes it a high ranking product in poultry raising. Partnership pattern between poultry raisers and companies is the main strategy in increasing productivity and the sustainability of broiler raising business. PT. Karya Usaha Mandiri as a holding company has developed a partnership with plasma broiler raisers to advance broiler raising business. However, there is dissatisfaction of plasma broiler raisers with the service quality of PT. Karya Pahlawan Mandiri, indicated by their complaints about the lateness of DOC supply and food, and irregular technicians' visits. The objective of the research is to analyze the influence of service quality and firm commitment on plasma broiler raisers' satisfaction and loyalty and to explore the correlation between customer satisfaction and loyalty in the context of this partnership. The research uses quantitative causality method which is aimed at analyzing the cause and effect correlation between service quality and the effect of the company's involvement in customer loyalty with customer satisfaction at PT. Independent Spirit Work. The research location is at the broiler raising place, Binjai, North Sumatra. The population is 322 clients of the company, of which 140 are used as samples, taken by using simple random sampling technique. Te data are gathered by using Likert Scale questionnaire and analyzed by using Partial Least Square (PLS) technique with SmartPLS version 3. software. The results of the research show that service quality does not have any significant influence on customer loyalty but has a positive and significant influence on customer satisfaction. Customer satisfaction significantly influences customer loyalty which indicates that good service will increase satisfaction and, in turn, it will increase loyalty. Service quality does not influence customer loyalty through customer satisfaction while firm commitment influences loyalty through customer satisfaction.
THE EFFECT OF WORK COMPETENCY, WORK ENVIRONMENT AND JOB SATISFACTION ON THE PERFORMANCE OF EMPLOYEES OF THE LEGAL BUREAU OF THE REGIONAL SECRETARIAT OF NORTH SUMATRA PROVINCE M. Rizki; Feni Tiona Br Simangunsong; Goval Sunici Conan Sinaga; Lina; Tri Siwi Agustina
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 6 No. 3 (2026): June
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Legal Bureau of the Regional Secretariat of North Sumatra Province, A government unit office functions as the main support unit in local government legal affairs, The establishment of this bureau began with the need to handle various legal issues related to local government policies, including the preparation of regional regulations, providing legal opinions, and government defense in legal cases. The total population in this study was 45 employees from the Legal Bureau of the North Sumatra Governor's Office, and saturated samples were used to analyze the results. The results showed that work competence influenced the results of 0.002<0.05 The estimated tvalue of 3.284 shows this, exceeding the critical value of 2.021. Positively and significantly employee performance, the work environment influences the results of 0.026<0.05 indicating that the work environment influences several aspects of employee performance. As evidence, note the calculated tvalue of 2.302>ttable 2.021. positively and significantly employee performance, as well as job satisfaction influences The pvalue of 0.003<0.05 indicates that job satisfaction influences employee performance. The fact that the predicted tvalue of 3.143 exceeds the ttable value of 2.021 positively and significantly affects employee performance. Overall, Job Competence, Work Environment, and Job Satisfaction have a positive and significant influence on Employee Performance.
Co-Authors Abdillah, Salma Iliyina Agustin, Julia Agustinus Riyanto Ali Mustaqim Alvian Wijaya Andi Widiyanto Angelino, Kevin Angesty, Viviana Arilaha, Muhammad Asril Arum Billy Marcelino Chelsia Cindeleria Herwanto Chuandra, Fendy Cuandra, Fendy Dadan Suryana david Diana Didi Sundiman Ewaldo, Davin Farida Mayar Feni Tiona Br Simangunsong Fernando Fundroo Orlando Gloria Valerie Lao Goval Sunici Conan Sinaga Harry Chandra Hasugian, Chandiny HENDRI WIJAYA Henry Tanujaya Ignasius Heri Satrya Wangsa Iqomatin, Durrotul Jeanny Pragantha Jenny Jerry Ruslim Johan Hartanto Juen, Jonathan Kenny Juli Meliza Juventia Agnecia Khairma , Fitriana Sari Khoiriyah, Binti Kimberly Edelweiss Kristian Davidson Runtu Lao, Gloria Valerie Lorico Salim M. Rizki Manatap Dolok Lauro, Manatap Dolok Maria Josephine Tyra, Maria Josephine Tyra, Marliana Michael Setiawan, Michael Muhammad Anggia Muchtar Muniya Alteza Nasir Noviansius Ony, Johan Gunady Pandiangan, Lady Avilla Pansing, Marcelina Helen Penny Rahmawaty Pratama, Mahendra Ryansa Gallen Gagah Pratama, Rheza Riyanto, Agustinus Rizal, Mar'ie Muhammad Robinson Sari, Novi Engla Satria, Sri Shantika Manggala Sitopu, Juwita Dearni Soraya, Devinta Febri Sri Rezeki Sugiharto Pujangkoro Tai, Calvin Theresia Widyastuti Tondy Tony Honkley Tri Siwi Agustina Utama, Mohamad Maulidin Alif Wahyuddin Wasino Winarti Yulina, Rayung Putri Zega, Thea Putri Amabel Zyad Rusdi