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All Journal Professional : Jurnal Komunikasi dan Administrasi Publik Journal of Governance Jurnal Ilmu Administrasi Negara (JUAN) JURNAL PENDIDIKAN TAMBUSAI Community Development Journal: Jurnal Pengabdian Masyarakat Jurnal Darma Agung Jurnal Pengabdian Masyarakat Asia Komunitas: Jurnal Ilmu Sosiologi Fokus: Publikasi Ilmiah untuk Mahasiswa, Staf Pengajar dan Alumni Universitas Kapuas Sintang Journal Of Business, Finance, and Economics (JBFE) Edu Sociata : Jurnal Pendidikan Sosiologi SENGKUNI Journal (Social Science and Humanities Studies) Pattimura Proceeding : Conference of Science and Technology Takuana: Jurnal Pendidikan, Sains, dan Humaniora Jurnal Studi Pemerintahan dan Akuntabilitas Innovative: Journal Of Social Science Research Journal of Social Knowledge Education (JSKE) Lok Seva: Journal of Contemporary Community Service International Journal of Multidisciplinary Research of Higher Education (IJMURHICA) PUBLICUS: JURNAL ADMINISTRASI PUBLIK Baileo: Jurnal Sosial Humaniora Journal of International Multidisciplinary Research Mimbar Administrasi Holistik Analisis Nexus Presidensial: Jurnal Hukum, Administrasi Negara, Dan Kebijakan Publik Wissen: Jurnal Ilmu Sosial dan Humaniora Konstitusi: Jurnal Hukum, Administrasi Publik, dan Ilmu Komunikasi
Soselisa, Pieter S.
Universitas Pattimura
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Analysis of DigiDes Use and Community Satisfaction in Halong Village: Public Service and Local Governance Perspective Wael, Jefri; Soselisa, Pieter Sammy; Ponto, Iriane Sosiawaty
Journal of Social Knowledge Education (JSKE) Vol. 7 No. 1 (2026): January
Publisher : Cahaya Ilmu Cendekia Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37251/jske.v7i1.2414

Abstract

Purpose of the study: This study aims to analyze how the use of the DigiDes digital village service application influences community satisfaction in Negeri Halong, Baguala District, Ambon City. Methodology: This study employed a quantitative approach using a structured questionnaire distributed to DigiDes users. Data were processed using the IBM SPSS Statistics 25 software, utilizing validity tests, reliability tests, descriptive analysis, and simple linear regression to measure the influence of the application on community satisfaction. Main Findings: The results showed that the use of the DigiDes application has a positive and significant influence on community satisfaction, particularly in terms of service efficiency, accessibility, and accuracy. Increased use of DigiDes corresponds to higher satisfaction levels, indicating strong community acceptance of digital public services. These findings suggest improvements in village governance through more transparent and responsive services, strengthened state–citizen relations, and ongoing digital-based social transformation at the village level. Novelty/Originality of this study: This study provides new insights into how digital village service applications operate in small-scale community settings, specifically in Negeri Halong. It contributes to the development of knowledge on grassroots digital governance and demonstrates how localized digital innovations can enhance service quality and citizen satisfaction in rural and semi-urban Indonesian contexts.
The Influence of the Utilization of the PLN Mobile Application on Customer Satisfaction in Ambon City Achmad, Vivi Varisa; Soselisa, Pieter Sammy; Pattimukay, Hengky Virgo Richardo
Journal of Social Knowledge Education (JSKE) Vol. 7 No. 2 (2026): March
Publisher : Cahaya Ilmu Cendekia Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37251/jske.v7i2.2717

Abstract

Purpose of the study: This study aims to examine the effect of PLN Mobile application utilization on customer satisfaction in Ambon City, with a specific focus on user experiences in Poka Village as part of evaluating local-level e-Government implementation. Methodology: This study employed a quantitative associative approach using a structured questionnaire with a five-point Likert scale. Data were collected from 96 PLN Mobile users through purposive sampling. Statistical analysis was conducted using SPSS, including descriptive statistics, classical assumption tests, simple linear regression, t-test, and coefficient of determination analysis. Main Findings: The results indicate that PLN Mobile utilization has a significant and positive effect on customer satisfaction. Regression analysis shows a strong positive relationship between variables, with PLN Mobile utilization explaining 52% of the variance in customer satisfaction, confirming the effectiveness of digital public services. Novelty/Originality of this study: This study provides localized empirical evidence from eastern Indonesia, a region underrepresented in prior research. By focusing on community-level experiences in Ambon City, it enriches e-Government literature and offers practical insights for improving digital public service delivery in regional and developing contexts.
The Influence of Public Service Quality in the Health Sector on Public Satisfaction at the Lateri Village Community Health Center, Baguala District, Ambon City Sidabutar, Elisabet Saurma; Rengifurwarin, Zainal Abidin; Soselisa, Pieter Sammy
Journal of Social Knowledge Education (JSKE) Vol. 7 No. 2 (2026): March
Publisher : Cahaya Ilmu Cendekia Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37251/jske.v7i2.2785

Abstract

Purpose of the study: This study aims to analyze the effect of public service quality in the health sector on community satisfaction as service users at the Lateri Village Community Health Center, Baguala District, Ambon City. From a public administration perspective, healthcare services are positioned as an integral part of public service delivery, which constitutes the government’s responsibility in fulfilling citizens’ basic rights and in promoting responsive and accountable governance. Methodology: A quantitative explanatory design was employed using simple linear regression analysis. Data were collected from 80 service users through a structured questionnaire based on a five-point Likert scale. Service quality indicators were adapted from established healthcare quality frameworks and reinterpreted within a public service governance perspective. Statistical analysis was conducted using SPSS after validity, reliability, and classical assumption testing. Main Findings: The findings indicate that public healthcare service quality has a positive and significant effect on community satisfaction. Improvements in accessibility, efficiency, humane interaction, and service reliability contribute to more favorable citizen evaluations of public service performance. These results suggest that service quality functions not only as an operational standard but also as a governance mechanism that shapes public trust and institutional legitimacy at the local level. Novelty/Originality of this study: This study provides empirical contributions to the development of public administration by integrating health service quality dimensions into a public service analysis framework. It enriches the social science literature, particularly in the study of public service quality and community satisfaction in primary healthcare services. Furthermore, the study offers practical implications for improving the performance of public sector organizations, especially Community Health Centers (Puskesmas) as public service providers in eastern Indonesia.
Public Service Effectiveness and Taxpayer Satisfaction in a Social Governance Perspective Hutahaean, Sarah Ayu; Rahawarin, Mohamad Arsad; Soselisa, Pieter Sammy
Journal of Social Knowledge Education (JSKE) Vol. 7 No. 2 (2026): March
Publisher : Cahaya Ilmu Cendekia Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37251/jske.v7i2.2801

Abstract

Purpose of the study: This study aims to analyze the effect of service effectiveness on taxpayer satisfaction at the Regional Revenue Agency of Maluku Province, specifically in Motor Vehicle Tax payment services at One-Stop Administration Services Office Waihaong Ambon. The research positions taxpayer satisfaction not only as an administrative performance indicator but also as a reflection of governance quality, institutional legitimacy, and the relational dynamics between government and citizens within a decentralized public administration framework. Methodology: This study employed a quantitative survey approach involving taxpayers who directly accessed Motor Vehicle Tax payment services. Respondents were selected using an incidental sampling technique based on their direct service experience. Data were collected through structured Likert-scale questionnaires measuring service effectiveness (service speed, procedural accuracy, clarity of information, accessibility, and officer professionalism) and taxpayer satisfaction. Instrument validity and reliability tests were conducted prior to analysis. Data were analyzed using descriptive statistics and simple linear regression with SPSS software, including hypothesis testing (t-test) and coefficient of determination (R²). Main Findings: The findings indicate that service effectiveness has a positive and statistically significant effect on taxpayer satisfaction. The regression results demonstrate that improvements in service speed, procedural clarity, accessibility, and officer professionalism directly increase satisfaction levels. The coefficient of determination shows that service effectiveness explains a substantial proportion of variance in taxpayer satisfaction. These results confirm that effective public service delivery not only enhances citizen satisfaction but also strengthens public trust, perceptions of administrative fairness, and institutional legitimacy in regional tax administration. Novelty/Originality of this study: This study contributes new empirical evidence from an archipelagic regional context in eastern Indonesia by integrating a quantitative service effectiveness model with a social governance perspective. Unlike prior studies that primarily emphasize technical service quality dimensions, this research conceptualizes taxpayer satisfaction as an indicator of institutional trust and governance legitimacy. The study enriches public administration literature by demonstrating how frontline service performance influences broader governance outcomes within decentralized regional tax systems.
EFEKTIFITAS PELAYANAN ADMINISTRASI DI OHOI WEARLILIR KECAMATAN KEI KECIL KABUPATEN MALUKU TENGGARA Julia Theresia Patty; Iriane Sosiawaty Ponto; Pieter Sammy Soselisa; Rugaya Alhamid; Stanislaus Kostka Ohoiwutun; Ivonny Yeany Rahanra; Ahmad Rosandi Sakir
Community Development Journal : Jurnal Pengabdian Masyarakat Vol. 6 No. 1 (2025): Volume 6 No. 1 Tahun 2025
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/cdj.v6i1.40829

Abstract

Kegiatan pengabdian kepada masyarakat yang dilaksanakan di Ohoi Wearlilir, Kecamatan Kei Kecil, Kabupaten Maluku Tenggara, bertujuan untuk meningkatkan efektivitas pelayanan administrasi di tingkat desa. Permasalahan yang dihadapi oleh masyarakat terkait dengan lambatnya proses administrasi dan kurangnya pengetahuan aparatur desa dalam penggunaan teknologi modern menjadi latar belakang kegiatan ini. Melalui metode sosialisasi, pelatihan, penerapan teknologi, pendampingan, dan evaluasi, program ini berfokus pada pengenalan sistem manajemen informasi dan aplikasi mobile untuk mempermudah akses layanan administrasi bagi masyarakat. Hasil dari kegiatan ini menunjukkan peningkatan signifikan dalam kualitas pelayanan, dengan adanya pengurangan waktu pengurusan dokumen dan peningkatan partisipasi masyarakat dalam proses administrasi. Para aparatur desa yang dilatih menunjukkan peningkatan keterampilan dalam menggunakan teknologi, yang berdampak positif pada interaksi dengan warga. Selain itu, evaluasi berkala yang dilakukan juga memberikan umpan balik konstruktif untuk perbaikan berkelanjutan. Di akhir program, diharapkan bahwa inovasi dan teknologi yang diterapkan tidak hanya meningkatkan pelayanan administrasi, tetapi juga menciptakan budaya pelayanan yang lebih baik dan lebih responsif terhadap kebutuhan masyarakat. Kegiatan ini diharapkan dapat menjadi model bagi desa lain dalam upaya meningkatkan kualitas pelayanan publik melalui penerapan teknologi dan inovasi
Co-Authors A. Bahasoan Achmad, Vivi Varisa Ahmad Rosandi Sakir Alhamid, Rugaya Alhamid, Rugayah Almahdali, Humairah Aminah Aminah Aminah Bahasoan Chabelita, Astrid Didi, Elsaday Dinata, Ochy Satya Erlita Rumbia Ferdinandus, Alfani Omega H. V. R. Pattimukay Hallatu, Falen Hengky V.R. Pattimukay Hutahaean, Sarah Ayu Ivonny Rahanra Ivonny Y Rahanra Ivonny Y. Rahanra Jeanly Waisapy Jonferdinan Saragih Julia Theresia Patty Kusaly, Hartalena Efangelista Latuconsina, Dino Maya Lisa Haupea Melsasail, Theresia T.S. Mohamad Arsad Rahawarin Normawati Normawati Ohoiwutun, Stanislaus K Papalia, Tri Irmayuni Kalsum Pattimukay, Hengky Virgo Richardo Patty, Julia Theresia Ponto, Iriane Sosiawaty Rahanra, Ivonny Y Rahanra, Ivonny Y. Rahanra, Ivonny Yeany RAHAWARIN, MOHAMAD ARSAD Rahawarin, Mohammad Arsad Rengifurwarin, Zainal Abidin Rika Juita Gea Rugaya Alhamid Rugayah Alhamid Rugayah Alhamid Rugayah Alhamid Rumada, Walena Safarni, Safarni Safril Suneth Sanaki, Iksal Sance Ulina Sigiro Selanno, Hendry Sialana, Imran Sidabutar, Elisabet Saurma Soselisa, Hermien L. Stanislaus K. Ohoiwutun Stanislaus Kostka Ohoiwutun Suci Andini Slamet TAMBUNAN, ANDRE HOSEA Umulia Hermanses Untung Tomagola Wabula, Wa Firda Wael, Jefri Wahyu F. Chaniago WAISAPY, Jeanly Wally, Meilinda Hadina Yeyen Yeyen Zalili, Iana