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Soselisa, Pieter S.
Universitas Pattimura
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IMPLEMENTASI SMART CITY DALAM PELAYANAN PUBLIK DI KOTA AMBON ANDRE HOSEA TAMBUNAN; PIETER SAMMY SOSELISA; AHMAD ROSANDI SAKIR
FOKUS : Publikasi Ilmiah untuk Mahasiswa, Staf Pengajar dan Alumni Universitas Kapuas Sintang. Vol 24 No 1 (2026): FOKUS : Publikasi Ilmiah untuk Mahasiswa, Staf Pengajar dan Alumni Universitas K
Publisher : Universitas Kapuas Sintang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51826/fokus.v2024i1.1794

Abstract

This study aims to analyze the implementation of Smart City policy in improving public service quality in Ambon City as an archipelagic urban area. A descriptive qualitative approach was employed, with data collected through observation, in-depth interviews, and documentation. The research informants included officials from the Ambon City Communication and Information Office and community members as service users. Data were analyzed inductively through data reduction, data display, and conclusion drawing. The findings indicate that Smart City implementation in Ambon City has promoted digital transformation in public services, particularly within the smart governance dimension. However, its effectiveness remains limited due to constraints in human resource capacity, uneven digital infrastructure, insufficient inter-organizational coordination, and varying levels of digital literacy among citizens. Moreover, archipelagic geographical conditions and socio-cultural characteristics significantly influence the adoption of digital services. This study concludes that Smart City success depends not only on technological advancement but also on institutional capacity, implementers’ attitudes, bureaucratic structure, and the broader social, economic, and political environment. The results provide insights for developing more adaptive and sustainable Smart City policies in archipelagic regions.
Co-Authors A. Bahasoan Ahmad Rosandi Sakir Alhamid, Rugaya Alhamid, Rugayah Aminah Aminah Aminah Bahasoan ANDRE HOSEA TAMBUNAN Chabelita, Astrid Didi, Elsaday Dino Latuconsina Erlita Rumbia Ferdinandus, Alfani Omega H. V. R. Pattimukay Hallatu, Falen Hengky V.R. Pattimukay Humairah Almahdali Iksal Sanaki Iriane Sosiawaty Ponto Ivonny Rahanra Ivonny Y Rahanra Ivonny Y. Rahanra Jeanly Waisapy Jonferdinan Saragih Julia Theresia Patty Kusaly, Hartalena Efangelista Maya Lisa Haupea Melsasail, Theresia T.S. Mohamad Arsad Rahawarin Normawati Normawati Ochy Satya Dinata Ohoiwutun, Stanislaus K Papalia, Tri Irmayuni Kalsum Pattimukay, Hengky Virgo Richardo Patty, Julia Theresia Ponto, Iriane Sosiawaty Rahanra, Ivonny Y Rahanra, Ivonny Y. Rahanra, Ivonny Yeany Rahawarin, Mohammad Arsad Rika Juita Gea Rugaya Alhamid Rugayah Alhamid Rugayah Alhamid Rugayah Alhamid Rumada, Walena Safarni, Safarni Safril Suneth Sance Ulina Sigiro Selanno, Hendry Sialana, Imran Soselisa, Hermien L. Stanislaus K. Ohoiwutun Stanislaus Kostka Ohoiwutun Suci Andini Slamet Umulia Hermanses Untung Tomagola Wabula, Wa Firda Wael, Jefri Wahyu F. Chaniago WAISAPY, Jeanly Wally, Meilinda Hadina Yeyen Yeyen Zalili, Iana