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All Journal Professional : Jurnal Komunikasi dan Administrasi Publik Journal of Governance Jurnal Ilmu Administrasi Negara (JUAN) JURNAL PENDIDIKAN TAMBUSAI Community Development Journal: Jurnal Pengabdian Masyarakat Jurnal Darma Agung Jurnal Pengabdian Masyarakat Asia Komunitas: Jurnal Ilmu Sosiologi Fokus: Publikasi Ilmiah untuk Mahasiswa, Staf Pengajar dan Alumni Universitas Kapuas Sintang Journal Of Business, Finance, and Economics (JBFE) Edu Sociata : Jurnal Pendidikan Sosiologi SENGKUNI Journal (Social Science and Humanities Studies) Pattimura Proceeding : Conference of Science and Technology Takuana: Jurnal Pendidikan, Sains, dan Humaniora Jurnal Studi Pemerintahan dan Akuntabilitas Innovative: Journal Of Social Science Research Journal of Social Knowledge Education (JSKE) Lok Seva: Journal of Contemporary Community Service International Journal of Multidisciplinary Research of Higher Education (IJMURHICA) PUBLICUS: JURNAL ADMINISTRASI PUBLIK Baileo: Jurnal Sosial Humaniora Journal of International Multidisciplinary Research Mimbar Administrasi Holistik Analisis Nexus Presidensial: Jurnal Hukum, Administrasi Negara, Dan Kebijakan Publik Wissen: Jurnal Ilmu Sosial dan Humaniora Konstitusi: Jurnal Hukum, Administrasi Publik, dan Ilmu Komunikasi
Soselisa, Pieter S.
Universitas Pattimura
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Pengaruh Pengawasan terhadap Ketertiban Lalu Lintas Angkutan Umum di Kota Ambon Dinata, Ochy Satya; Soselisa, Pieter Sammy; Ponto, Iriane Sosiawaty
Takuana: Jurnal Pendidikan, Sains, dan Humaniora Vol. 4 No. 4 (2026): Takuana (January-March)
Publisher : MAN 4 Kota Pekanbaru

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56113/takuana.v4i4.365

Abstract

This study examines the effect of supervision on public transportation traffic order in Ambon City. Public transportation plays a crucial role in urban mobility, where traffic order is essential to ensure safety and service quality. This research employs a quantitative approach using survey data collected from public transport drivers and relevant stakeholders. Data were analyzed using statistical methods, including a partial t-test and coefficient of determination. The results indicate that supervision has a positive and statistically significant effect on traffic order (t = 3.726; p < 0.001). However, the coefficient of determination shows a very low explanatory power, with an R Square value of 0.001, indicating that supervision explains only 0.1% of the variation in traffic order. This suggests that traffic order is largely influenced by other factors beyond supervision, such as driver awareness, traffic culture, and supporting infrastructure. Despite its limited contribution, supervision remains a significant instrument in encouraging compliance and reducing traffic violations. Strengthening supervisory practices is therefore necessary to support more orderly public transportation management in Ambon City.
The Influence of the Utilization of the PLN Mobile Application on Customer Satisfaction in Ambon City Achmad, Vivi Varisa; Soselisa, Pieter Sammy; Pattimukay, Hengky Virgo Richardo
Journal of Social Knowledge Education (JSKE) Vol. 7 No. 2 (2026): March
Publisher : Cahaya Ilmu Cendekia Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37251/jske.v7i2.2717

Abstract

Purpose of the study: This study aims to examine the effect of PLN Mobile application utilization on customer satisfaction in Ambon City, with a specific focus on user experiences in Poka Village as part of evaluating local-level e-Government implementation. Methodology: This study employed a quantitative associative approach using a structured questionnaire with a five-point Likert scale. Data were collected from 96 PLN Mobile users through purposive sampling. Statistical analysis was conducted using SPSS, including descriptive statistics, classical assumption tests, simple linear regression, t-test, and coefficient of determination analysis. Main Findings: The results indicate that PLN Mobile utilization has a significant and positive effect on customer satisfaction. Regression analysis shows a strong positive relationship between variables, with PLN Mobile utilization explaining 52% of the variance in customer satisfaction, confirming the effectiveness of digital public services. Novelty/Originality of this study: This study provides localized empirical evidence from eastern Indonesia, a region underrepresented in prior research. By focusing on community-level experiences in Ambon City, it enriches e-Government literature and offers practical insights for improving digital public service delivery in regional and developing contexts.
The Influence of Public Service Quality in the Health Sector on Public Satisfaction at the Lateri Village Community Health Center, Baguala District, Ambon City Sidabutar, Elisabet Saurma; Rengifurwarin, Zainal Abidin; Soselisa, Pieter Sammy
Journal of Social Knowledge Education (JSKE) Vol. 7 No. 2 (2026): March
Publisher : Cahaya Ilmu Cendekia Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37251/jske.v7i2.2785

Abstract

Purpose of the study: This study aims to analyze the effect of public service quality in the health sector on community satisfaction as service users at the Lateri Village Community Health Center, Baguala District, Ambon City. From a public administration perspective, healthcare services are positioned as an integral part of public service delivery, which constitutes the government’s responsibility in fulfilling citizens’ basic rights and in promoting responsive and accountable governance. Methodology: A quantitative explanatory design was employed using simple linear regression analysis. Data were collected from 80 service users through a structured questionnaire based on a five-point Likert scale. Service quality indicators were adapted from established healthcare quality frameworks and reinterpreted within a public service governance perspective. Statistical analysis was conducted using SPSS after validity, reliability, and classical assumption testing. Main Findings: The findings indicate that public healthcare service quality has a positive and significant effect on community satisfaction. Improvements in accessibility, efficiency, humane interaction, and service reliability contribute to more favorable citizen evaluations of public service performance. These results suggest that service quality functions not only as an operational standard but also as a governance mechanism that shapes public trust and institutional legitimacy at the local level. Novelty/Originality of this study: This study provides empirical contributions to the development of public administration by integrating health service quality dimensions into a public service analysis framework. It enriches the social science literature, particularly in the study of public service quality and community satisfaction in primary healthcare services. Furthermore, the study offers practical implications for improving the performance of public sector organizations, especially Community Health Centers (Puskesmas) as public service providers in eastern Indonesia.
The Influence of Discipline and Employee Perfomance on the Quality of Public Services at the Department Environment and Waste Management of Ambon City Br Manurung, Tri Hemat; Soselisa, Pieter Sammy; Patty, Julia Theresia
Journal of Social Knowledge Education (JSKE) Vol. 7 No. 2 (2026): March
Publisher : Cahaya Ilmu Cendekia Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37251/jske.v7i2.2805

Abstract

Purpose of the study: This study aims to analyze the influence of work discipline and employee performance on the quality of public services at the Department of Environmental Affairs and Waste Management of Ambon City. Public service quality reflects the government’s capacity to fulfill community needs and expectations, particularly in waste management services that directly affect environmental cleanliness, public health, and community satisfaction. Methodology: This research employed a quantitative survey approach involving employees directly engaged in waste management services. Data were collected through structured questionnaires using a five-point Likert scale to measure work discipline, employee performance, and public service quality. Instrument validity and reliability were tested prior to analysis. The data were analyzed using descriptive statistics and multiple linear regression, supported by classical assumption tests to ensure the reliability of the regression model. Main Findings: The results show that work discipline has a positive and significant effect on public service quality. Employee performance also has a positive and significant effect. Simultaneously, both variables significantly influence service quality with a strong coefficient of determination. Disciplined behavior and optimal performance substantially improve reliability, responsiveness, assurance, empathy, and tangible aspects of public services. Novelty/Originality of this study: This study provides an integrated quantitative analysis of discipline and performance as simultaneous determinants of service quality in the municipal waste management sector, offering empirical evidence to strengthen citizen-oriented local governance.
IMPLEMENTASI SMART CITY DALAM PELAYANAN PUBLIK DI KOTA AMBON TAMBUNAN, ANDRE HOSEA; SOSELISA, PIETER SAMMY; SAKIR, AHMAD ROSANDI
FOKUS : Publikasi Ilmiah untuk Mahasiswa, Staf Pengajar dan Alumni Universitas Kapuas Sintang. Vol 24 No 1 (2026): FOKUS : Publikasi Ilmiah untuk Mahasiswa, Staf Pengajar dan Alumni Universitas K
Publisher : Universitas Kapuas Sintang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51826/fokus.v2024i1.1794

Abstract

This study aims to analyze the implementation of Smart City policy in improving public service quality in Ambon City as an archipelagic urban area. A descriptive qualitative approach was employed, with data collected through observation, in-depth interviews, and documentation. The research informants included officials from the Ambon City Communication and Information Office and community members as service users. Data were analyzed inductively through data reduction, data display, and conclusion drawing. The findings indicate that Smart City implementation in Ambon City has promoted digital transformation in public services, particularly within the smart governance dimension. However, its effectiveness remains limited due to constraints in human resource capacity, uneven digital infrastructure, insufficient inter-organizational coordination, and varying levels of digital literacy among citizens. Moreover, archipelagic geographical conditions and socio-cultural characteristics significantly influence the adoption of digital services. This study concludes that Smart City success depends not only on technological advancement but also on institutional capacity, implementers’ attitudes, bureaucratic structure, and the broader social, economic, and political environment. The results provide insights for developing more adaptive and sustainable Smart City policies in archipelagic regions.
Co-Authors A. Bahasoan Achmad, Vivi Varisa Ahmad Rosandi Sakir Aldyn Syah Alhamid, Rugaya Alhamid, Rugayah Almahdali, Humairah Aminah Aminah Aminah Bahasoan Br Manurung, Tri Hemat Chabelita, Astrid Didi, Elsaday Dinata, Ochy Satya Erlita Rumbia Ferdinandus, Alfani Omega H. V. R. Pattimukay Hallatu, Falen Hendry Selanno Hengky V.R. Pattimukay Iriane Sosiawaty Ponto Iriane Sosiawaty Ponto Ivonny Rahanra Ivonny Y Rahanra Ivonny Y. Rahanra Jeanly Waisapy Jonferdinan Saragih Julia Theresia Patty Kusaly, Hartalena Efangelista Latuconsina, Dino Maya Lisa Haupea Melsasail, Theresia T.S. Mohamad Arsad Rahawarin Normawati Normawati Ohoiwutun, Stanislaus K Ohoiwutun, Stanislaus Kostka Papalia, Tri Irmayuni Kalsum Pattimukay, Hengky Virgo Richardo Patty, Julia Theresia Ponto, Iriane Sosiawaty Rahanra, Ivonny Y Rahanra, Ivonny Y. Rahanra, Ivonny Yeany RAHAWARIN, MOHAMAD ARSAD Rahawarin, Mohammad Arsad Rengifurwarin, Zainal Abidin Rika Juita Gea Rugayah Alhamid Rugayah Alhamid Rugayah Alhamid Rumada, Walena Safarni, Safarni Safril Suneth Sanaki, Iksal Sance Ulina Sigiro Sialana, Imran Sidabutar, Elisabet Saurma Soselisa, Hermien L. Stanislaus K. Ohoiwutun Suci Andini Slamet TAMBUNAN, ANDRE HOSEA Umulia Hermanses Untung Tomagola Wabula, Wa Firda Wael, Jefri Wahyu F. Chaniago WAISAPY, Jeanly Wally, Meilinda Hadina Yeyen Yeyen Zalili, Iana