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All Journal Indonesian Journal of Business and Entrepreneurship (IJBE) JURNAL EKONOMI DAN BISNIS AIRLANGGA Syntax Literate: Jurnal Ilmiah Indonesia JPM : Jurnal Pendidikan Matematika ADLIYA: Jurnal Hukum dan Kemanusiaan Mudir : Jurnal Manajemen Pendidikan Perspektif Pendidikan dan Keguruan Vygotsky: Jurnal Pendidikan Matematika dan Matematika Infotekmesin PROJECT (Professional Journal of English Education) GAUSS: Jurnal Pendidikan Matematika Jurnal Teknodik Jurnal E-Komtek Abdi Laksana : Jurnal Pengabdian Kepada Masyarakat Jurnal Surya Kencana Dua: Dinamika Masalah Hukum & Keadilan Jurnal PEKA (Pendidikan Matematika) Mosharafa: Jurnal Pendidikan Matematika International Journal of Health, Economics, and Social Sciences (IJHESS) Bulletin of Community Engagement Jurnal Kolaboratif Sains Media Publikasi Promosi Kesehatan Indonesia (MPPKI) Abdimas Awang Long: Jurnal Pengabdian dan Pemberdayaan Masyarakat CHARISTHEO: Jurnal Teologi dan Pendidikan Agama Kristen Indonesian Journal of Business Analytics (IJBA) Journal of Trends Economics and Accounting Research Economic Reviews Journal Business and Entrepreneurial Review International Journal of Economics (IJEC) Cartesian: Jurnal Pendidikan Matematika KHIDMAH: Jurnal Pengabdian kepada Masyarakat (JUMPER) Journal of Agrosociology and Sustainability Tematik Al-Zayn: Jurnal Ilmu Sosial & Hukum Jurnal Armada Pendidikan REGISTER JOURNAL Jurnal Manajemen Almatama UNM Journal of Technology and Vocational Outline Journal of Economic Studies Journal of Business Integration Competitive Jurnal Kesehatan Ibnu Sina (j-kis) Paradigma: Jurnal Filsafat, Sains, Teknologi, dan Sosial Budaya Novara : Nusantara Innovation And Educational Technology
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Journal : Journal of Business Integration Competitive

 1 
Service Quality as the Key to Customer Satisfaction: An Empirical Analysis of BTPN Syariah Bank Siantar Timur Sari, Wulan; Amelia, Ratih; Handayani, Cici; Amin Hou; Susanto
Journal of Business Integration Competitive Vol. 1 No. 2 (2025): Journal of Business Integration Competitive
Publisher : Yayasan Bina Bisnis Nusantara Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.64276/jobic.v1i2.12

Abstract

This research seeks to assess the impact of employee service quality on customer satisfaction at BTPN Syariah Bank, East Siantar Branch. This research is both associative and quantitative. The study seeks to examine the correlation or impact of one variable on another. The study's demographic comprised 1,163 consumers of BTPN Syariah Bank, East Siantar Branch, in 2023. The sample for this study comprised 92 customers. This study employed simple regression analysis and hypothesis testing utilizing SPSS Version 25. This study's findings demonstrate that service quality positively and significantly impacts customer satisfaction at PTPN Syariah Bank, East Siantar Branch. Furthermore, customer satisfaction at BTPN Syariah Bank, East Siantar Branch, is primarily attributed to the independent variable of service quality, with the remaining 47.5% affected by other unexamined variables, including product quality and location.
Unveiling the Path: Organizational Trust, Social Relationships, and Their Impact on Organizational Citizenship Behavior at CV Hanselia Susanto
Journal of Business Integration Competitive Vol. 2 No. 1 (2025): Journal of Business Integration Competitive
Publisher : Yayasan Bina Bisnis Nusantara Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.64276/jobic.v2i1.27

Abstract

This research investigates the influence of organizational trust on organizational citizenship behavior (OCB) via social ties at CV Hanselia. This study utilizes data collected from questionnaires administered to 48 workers of CV Hanselia, which were subsequently evaluated using the Structural Equation Modeling (SEM) approach. The findings indicate that organizational trust positively influences organizational citizenship behavior, with social relationships serving as a reinforcing factor. These results show how important it is for people in an organization to trust each other and have excellent social ties to increase OCB and, in turn, help the business do better. The management implications of this study indicate that Hanselia CV should concentrate on formulating policies that enhance a culture of trust and social relationships among employees to foster positive behaviors that influence organizational performance and sustainability
Co-Authors Abi Suwito Adi Ahmad Irham Tajhi Ahmad Zain Sarnoto Aini, Widya Ajeng Fatmi kartini Amahoru Alfian Nur Fariq Amanda Diamontina Amin Hou Anas Arfandi Anggita Hani Nurhanis Anjani Putri Afrianti Aprih Santoso Bambang Fitrianto Benny Lim Cici Handayani, Cici Dadang Suhardi Daniaty, Hestining Deri Herdawan Dewi Wulandari Dewi, Ester Yunita dewi, Fitri sari Dian Kurniati Didik Sugeng Pambudi Diina Maulina Dilawatil Hikmah Eddy Edward Harnjo Evi Takrimatul Ailiyyah Fajri, Chotamul Fatimatussolihat, Siti Fauzi, Amiratul Muhsinah Felix Leonardi Firmansyah, Frenza Fairuz Fita Noviyanti Frenza Fridayani Halim Dwi Putra Hardianti Hasbullah, Firman Heru Kurnianto Tjahjono IKA PUSPA SATRIANNY Indriani, Iin Irman Ramdhan Fauzi Ismaidar I, Ismaidar Jamiludin, Moh. Fauzi KEMAL BIMA NUGRAHA, ACHMAD Khaeroman Kirana, Khalida Lela Nurlela Lestari, Nurcholif Diah Sri Luckhy Natalia Anastasye Lotte M. Khalid Fredy Saputra Meikol Benned Misnanto Misnanto, Misnanto Mohamad Fatekurohman Monica Fortunata Mudji Prasetiyo Muhamad Iqbal Muhammad Ardi Muhammad Samin, Saproni Musbikhin Nafidatun Nikmah Naib Naufal Farhan Hidayatullah Nessa Riyadi Nisa, Zahratun Noviarianto, Noviarianto Numa, Alya Mahirotun Nunna, Bhanu Prakash Nur Syamsi Norma Lalla Nurhidayati Nuryakin, Nuryakin Pramana, Budi Wahyu Agung Pratito, Dwi Widi Randi Pratama Murtikusuma Ratih Amelia Restri Ayu Prabandari Rico Cahyono RINI INDAHWATI Sairin Sarian, Hazen Mellai Xyza Saskia Satria Eureka Nurseskasatmata Sekar Ayu Rahmayani Setiawan, Toto’ Bara SILVIA EKASARI Sri Aprianti Tarigan Sri Hartono, Sri Sri Purwati Sudarman Sugeng Rianto SUGIYANTO Sukarna , Timotius SURYA NINGRUM, APSARI Suryawadana, Edy Taridi, Taridi Teguh Rizki Saputra Theng, Bestadrian Prawiro Tina Kunti Anggraeni Tri Mei Lisnawati Tri Ramadhani Tri Widyawati Tyofyan, Gigih Tegar Wahyu Ari Putranto Wardana, Hafiq Wardianto, Irwan Widyakto, Adhi Wijaya, Elyzabeth Wijianto Wijianto Wulan Sari, Wulan Yahmun Yuliana Yuliana Zefri Ansari Zulfa Almira Zulfitra