Claim Missing Document
Check
Articles

Found 1 Documents
Search

THE EFFECT OF SERVICE QUALITY AND PRICE ON CUSTOMER SATISFACTION OF INDIHOME SERVICE USERS IN BIREUEN DISTRICT M Hafid; Zikra Hayati; Raudhatul Jannah; Mawaddah; Agustin Nurhayati
International Conference on Health Science, Green Economics, Educational Review and Technology Vol. 6 No. 1 (2024): 7th IHERT (2024): IHERT (2024) FIRST ISSUE: International Conference on Health
Publisher : Universitas Efarina

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ihert.v6i1.398

Abstract

The development of information technology allows the use of more sophisticated media such as the internet to make it easier to access information. PT Telekomunikasi Indonesia, Tbk (Telkom) is a telecommunications company that has a product called Indihome for surfing the internet. This study aims to determine the effect of service quality and price on customer satisfaction of Indihome internet service users in Bireuen Regency. The method used in this research is a quantitative approach. The results showed that service quality has a partial effect on customer satisfaction of Indihome internet service users in Bireuen Regency. This is indicated by the tcount> ttable value at the 5% level (2.051> 1.65993) and a significant value of 0.043 <0.05. The results showed that price has a partial effect on customer satisfaction of Indihome internet service users in Bireuen Regency. This is indicated by the value of tcount> ttable at the 5% level (5.203> 1.65993) and a significant value of 0.000 <0.05. The results showed that the value of service quality and price had a simultaneous and significant effect on customer satisfaction of Indihome internet service users in Bireuen Regency. With a value of Fhitung> Ftabel (19.511> 3.09), and a significant value (sig) = 0.000 <0.05.
Co-Authors Adilla, Ulfa Adiyanto Afriani, Jannatul Agus Rahman Waruwu Agustin Nurhayati Agustina Akmal, Saibatul Amanda, Marsya Anna Yusria Apriyani Br Tambunan Aqillah Anastasya Arika, Syakira Arini Syafitri Asmaul Husna Barokah, Al Br Situmorang, Mulyani Brena Rizky Budi Anna Keliat Chandra, Yudi Ariesta Daniela, Cecilia Darmansyah, Rafik Daulima, Novy H.C. Debora Angelina Simarmata Della Enjelina Denada Viqri Desiyanto, Jatim Destrinelli Destrinelli Dimas Dewa Darma Dwi, Fingki Fajar, Ainul Fidorova, Yolanda Flores Tanjung Frengki Putra Ramansyah Gilang Ade Setiawan Hafnidar HALIMATUSSA'DIYAH Hamid, Asrul Handayani, Dewi Yanti Hasnur, Hanifah Hertati Sitanggang Humairah, Andi Ika Purnama Sari Islamia, Imroatul Istiqomah Joyanti Sirait Khamim, Siti Lorenti Br Nenggolan Lusi Andriani, Lusi Lutfianto, Mohammad M Hafid M. Fattur Rozi M. Riski Saputra Maisaroh Masruroh Maysyaroh, Siti Mislina Misnawati Monika Berutu Mulyani Br Situmorang mutohharoh Muttaqien Nanda, Meutia Natasya Nopiroh Novia, Silva Novitasari, Herlita Pratiwi Ch, Siti Angelina Purba, Ade Rasinta Herli Kristiani Puspitri Mayang Sari Putri Dwi Rosadi Putri Wulan Dhari Putri, Aprilya Rahmansyah, Adi Raja Ritonga Raudhatul Jannah Rayi Arista Mukti Rico Nur Ilham Rismaya, Rismaya Risqi, Rukmania Rizka Wahyu Utami Rizky C Manullang Rizqillah, Saadatur Rodhiyah Ruth Grace Lumbantoruan Sabillah, Sabillah Sahmy Rahmaryza Saputri, Sukma Winnata Siahaan, Mardiana Lestari Silvi Angeliani Simbolon, Bachtiar Shaleh Siti Aisyah Siti Khomsatun Suci Larasati Tengku Riza Valefi Wati Mamlu'ah, Anis Weni Sulastri Wulandari, Poppy Zikra Hayati zizah Hanum OK Zulfan