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All Journal Information Technology and Telematics Dinamik E-Bisnis : Jurnal Ilmiah Ekonomi dan Bisnis Elkom: Jurnal Elektronika dan Komputer Jurnal Informatika INFOKAM Jurnal Biologi dan Pembelajarannya (JBP) Scientific Journal of Informatics Jurnal Penelitian Pendidikan IPA (JPPIPA) IKRA-ITH Informatika : Jurnal Komputer dan Informatika JMM (Jurnal Masyarakat Mandiri) JURNAL TEKNIK INFORMATIKA DAN SISTEM INFORMASI Jurnal Sisfokom (Sistem Informasi dan Komputer) INTECOMS: Journal of Information Technology and Computer Science IKRA-ITH ABDIMAS Jurnal Ilmiah Galuh Justisi JURNAL PENA EDUKASI Jurnal Tekno Kompak Jutisi: Jurnal Ilmiah Teknik Informatika dan Sistem Informasi Jurnal Pengabdian Masyarakat: Darma Bakti Teuku Umar At-Tajdid : Jurnal Pendidikan dan Pemikiran Islam Dinamika Informatika: Jurnal Ilmiah Teknologi Informasi Jurnal Teknologi Informatika dan Komputer Jurasik (Jurnal Riset Sistem Informasi dan Teknik Informatika) Journal of Community Development BIO-CONS: Jurnal Biologi dan Konservasi Education Journal: Journal Educational Research and Development Jurnal Teknologi Pendidikan Jurnal Biologi JIPETIK:Jurnal Ilmiah Penelitian Teknologi Informasi & Komputer Jurnal Pengabdian Indonesia Bioma : Jurnal Biologi dan Pembelajaran Biologi
Agus Prasetyo Utomo
Progdi Sistem Informasi, Fakultas Teknologi Informasi & Industri, Universitas Stikubank Semarang
Religion Agriculture, Biological Sciences & Forestry Humanities Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Environmental Science Health Professions Immunology & microbiology Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Nursing Physics Public Health Social Sciences Other

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Journal : Jurnal Informatika

 1 
Evaluasi Integrasi ITIL dan COBIT 5 untuk Manajemen Layanan TI ICRM+ Kusuma Ayu, Karisma; Utomo, Agus Prasetyo; Mariana, Novita
Jurnal Informatika Vol 25 No 1 (2025): Jurnal Informatika
Publisher : Institut Informatika Dan Bisnis Darmajaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30873/jurnalinformatika.v25i13

Abstract

This study evaluates the effectiveness of integrating ITIL and COBIT frameworks in enhancing IT service quality in the "ICRM Plus" application and supporting organizational strategic goals. Data were collected through user surveys, measuring the consistency and variance in perceptions of service quality. The results indicate that the integration is not fully effective, with overall perceptions being neutral to slightly positive, suggesting significant room for improvement. Key areas requiring attention include strategy communication, incident response, and continuous service improvement. Statistical analysis of mean scores and standard deviations highlights inconsistencies in implementation and communication, which may hinder optimal support of IT services towards strategic objectives. The study emphasizes the importance of better coordination and consistent standard application across departments. Practical implications suggest the need for improvements in IT service management to achieve higher service quality. Future research could explore deeper correlations and conduct longitudinal studies to assess the impact of the recommended improvements.
Sistem Informasi Monitoring dan Evaluasi Kinerja Service Center Menggunakan Performance Dashboard Pradana, Kelvin; Utomo, Agus Prasetyo; Mariana, Novita
Jurnal Informatika Vol 24 No 2 (2024): Jurnal Informatika
Publisher : Institut Informatika Dan Bisnis Darmajaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30873/jurnalinformatika.v24i2.635

Abstract

This research focuses on the development of a performance dashboard application to measure Key Performance Indicators (KPIs) such as the Customer Satisfaction Index (CSI) and Net Promoter Score (NPS). The main issue is the inaccurate measurement of customer satisfaction, making it difficult for management to make the right decisions in designing business strategies. The system development methodology is the Rapid Application Development (RAD) approach, which allows for quick and efficient application development. This system enables the company to effectively monitor and analyze performance data that can aid in better decision-making. With the information provided by this system, the company can adjust its business strategies to improve customer satisfaction, increase loyalty, and achieve its business goals. The research findings show that this dashboard system can provide more accurate insights into customer satisfaction and loyalty, which in turn helps the company improve service performance, address weak areas, and plan more measurable strategic steps to effectively achieve business goals
Melindungi Integritas Data: Audit Kepatuhan Cobit 5 Untuk Sistem Accurate 5 Eka Putri, Aliffia; Agus Prasetyo Utomo; Mariana, Novita
Jurnal Informatika Vol 25 No 2 (2025): Jurnal Informatika
Publisher : Institut Informatika Dan Bisnis Darmajaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30873/jurnalinformatika.v25i15

Abstract

 This study aims to assess the effectiveness and compliance level of information security controls in the Accurate 5 system using the COBIT 5 framework. The evaluation focuses on data protection mechanisms such as access management, encryption, and activity monitoring, which are aligned with the COBIT 5 domains (APO, BAI, DSS, and MEA). Data were collected through a 13-item questionnaire, interviews, and system documentation analysis. The results indicate that the effectiveness of security controls achieved an average score of 4.18, while compliance with COBIT 5 reached an average score of 4.08. This study contributes by providing a practical compliance audit model for IT-based organizations to enhance data integrity and strengthen information security governance.
Co-Authors Abadi Sanosra Adi Suliantoro Adiniyah, Nurkumala Afelia, Yolanda Dhea Ali Usman, Ali Ammar Zhorif Amri Gunasti Anang Setiawan Andiyan Bagas Alfiandika Anggelya, Adinda Ayu Arief Jananto Arya Nugraha, Achmad Aditya Audina Faza Azis, Dimas Luthfi Azizah, Siti Alfiyana Baehaqi Daffa Iqbal Agselmora Dea, Eva Aprillia Dewi Handayani Dewi Handayani Untari Ningsih Dzarna, Dzarna Eka Putri, Aliffia Eko Budi Satoto Eko Nur Wahyudi Endang Lestariningsih Fatchurhohman, Fatchurhohman Fauzi, Muhammad Ali Rif’an Fiorera Cinta Ayunda Fitika Andraini Fitri Amilia Fitriasih, Widia Galatea, Chusnul Khotimah Haikal Fikri Rejani Hari Murti Hariyanti, Dewi Hersatoto Listiyono Indah Rahmawati Indah Rakhmawati Afrida Isworo Nugroho Isworo Nugroho Jayanti, Erni Dwi Kasmari . Kusuma Ayu, Karisma Lingga Maulana Argenza Malik, Rizky Raihan Mariana , Novita Munandar, Kukuh Nadila Dara Rahmawati Nadila Dara Rahmawati Novita Mariana Nurkholisah , Nurkholisah Nursyamsiyah, Siti Pradana, Kelvin Putri Widyawati Radyanto, Mohammad Riza Rara Sri Artati Redjeki Rara Sriartati Redjeki Rejani, Haikal Fikri Reyhan Altair Pradana Rizky Azhar Pribachtiar Rosita, Eliana Saputra, Rizky Rangga Sari, Lupita Ratna Solly Aryza Sugiyamta Sugiyamta Sugiyamta Sugiyamta Sukoco Sukoco Sulastri Sulastri Sulistyaningsih, Henik Sunardi Sunardi Syah, Rizky Firman Teguh Khristianto Vega, Amalya Putri Kusuma Wahyu Arkhamu Razak Wardhani, Wahju Dyah Laksmi Winda Anista, Winda Wulandari, Diah Anik Yohanes Suhari Yuli, Risvi Revita