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QUALITY OF HEALTH SERVICES AT SIEMPAT RUBE COMMUNITY HEALTH CENTER, PAK-PAK BHARAT DISTRICT Natalia Padang; Muklir; Sufi; Ti Aisyah; Ferizaldi
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 4 No. 9 (2025): AUGUST
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijset.v4i9.884

Abstract

Quality of Health Services at Siempat Rube Health Center, Siempat Rube District, Pakpak Bharat Regency, Poor service will greatly affect patient assessment of health center services, The formulation of the problem of this study is how is the quality of health services at the Siempat Rube Health Center and the inhibiting factors in Health Services at the Siempat Rube Health Center, Pakpak Bharat Regency. This study uses a descriptive qualitative approach, namely observation, interviews, and documentation as data collection techniques, then data analysis techniques, namely data reduction, data presentation, drawing conclusions/verification. The results of the study indicate that the quality of health services at the Siempat Rube Health Center, Pakpak Bharat Regency, seen from the aspect of Physical Evidence (Tangibles) of inadequate and unsatisfactory facilities and infrastructure. Responsiveness in the service process is good, assessed from the alertness and responsiveness in serving patients. Assurance (Annsurence) lack of medical personnel. Empathy (Empathy) is good, assessed from the attitude of employees who are friendly and accept criticism and suggestions from the community. The obstacles are poor road access infrastructure to the health center, lack of medical personnel such as medical records and dental nurses, health center employees who are less disciplined and professional in working. The hope is for the Siempat Rube Pakpak Bharat Health Center to complete the facilities that are not yet available and medical personnel
THE IMPLEMENTATION OF E-GOVERNANCE IN IMPROVING PUBLIC SERVICES AT THE MEDAN DENAI SUB-DISTRICT OFFICE MEDAN CITY Sabina Azira Balqis Siregar; Teuku Alfiady; Aflia Riski; Ti Aisyah; Muhammad Hasyem
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 5 No. 1 (2025): DECEMBER
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijset.v5i1.1548

Abstract

The implementation of E-Governance in improving public services at the Medan Denai District Office, Medan City, represents a digital transformation effort aimed at creating a transparent, accountable, and efficient government through information technology. However, its application at the district level has not yet been fully optimized. This study aims to describe the implementation of E-Governance at the Medan Denai District Office and to identify the factors inhibiting its effectiveness. The research employs a qualitative approach using primary and secondary data collected through observation, interviews, and documentation. Data were analyzed using an interactive analysis model consisting of data reduction, data presentation, and conclusion drawing. This study applies George C. Edward III’s policy implementation theory, which emphasizes four variables: communication, resources, disposition, and bureaucratic structure. The findings indicate that E-Governance implementation at the Medan Denai District Office remains suboptimal. Information technology has improved service efficiency but is not yet fully integrated. Transparency is limited due to the lack of accessible public information, while accountability mechanisms such as complaint and reporting systems remain manual. The main obstacles include limited human resource capacity, inadequate technological infrastructure, weak inter-stakeholder communication, and a bureaucratic structure that does not fully support digital systems. Strengthening human resources, improving infrastructure, and optimizing digital systems are necessary to enhance public service quality.
PUBLIC SERVICES AT THE SALANG DISTRICT OFFICE, SIMEULUE REGENCY Cut Lasmi; Ahmad Yani; Risna Dewi; Ti Aisyah; Syamsuddin
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 5 No. 1 (2025): DECEMBER
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijset.v5i1.1586

Abstract

This study aims to determine how public services are implemented at the Salang District Office, Simeulue Regency, and to identify factors that influence the quality of these services. The background of this study is based on the phenomenon of public services that are not fully optimal, where various obstacles are still found, such as limited human resources, inadequate facilities and infrastructure, and the ability of the apparatus to operate information technology that is still limited. This study uses the theory of public service quality with reference to three main dimensions, namely reliability which includes consistency, accuracy, and trustworthiness. Then, responsiveness which includes speed, accuracy, and precision. And empathy which includes caring, responsiveness, and sensitivity. The method used in this study is a qualitative descriptive method with data collection techniques through interviews, observation, and documentation. The data obtained are then analyzed through the stages of data reduction, data presentation, and data verification. The results of the study indicate that public services at the Salang District Office, Simeulue Regency, generally run well. From the aspect of reliability, employees are able to provide services quickly, accurately, and in accordance with applicable procedures. In terms of responsiveness, employees demonstrated agility in responding to public needs and complaints with good communication and polite behavior. Meanwhile, in terms of empathy, employees were assessed as friendly, patient, and concerned about the community's situation, creating a comfortable service atmosphere. Overall, public services at the Salang Sub-district Office have been running quite effectively and have earned the trust of the public. Although increasing employee capacity and equalizing service quality are still needed to optimize public services in the future.
POSYANDU PROGRAM FOR THE ELDERLY AT THE RANTAU DISTRICT PUBLIC HEALTH CENTER REGENCY ACEH TAMIANG Dwi Camelia; Nur Hafni; Bobby Rahman; Ti Aisyah; Aiyub
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 5 No. 1 (2025): DECEMBER
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijset.v5i1.1589

Abstract

This study is a descriptive qualitative research that examines the Implementation of the Elderly Health Service Program at the Rantau Subdistrict Community Health Center (Puskesmas), Aceh Tamiang Regency. The focus of this research is to analyze the program's mechanism, its implementation, and the obstacles faced in providing elderly health services. This study employs Grindle's theory of policy implementation, which emphasizes that the success of implementation is influenced by the content of the policy and the context of its implementation. The method used in this research is descriptive qualitative with data collected through interviews, observations, and documentation. The data were analyzed by combining field findings with the theoretical framework. The results show that the elderly health program at the Rantau Subdistrict Puskesmas has been implemented through planning, organizing, implementation, and monitoring and evaluation, which are realized in activities such as the Elderly Clinic (Poli Lansia), Elderly Integrated Service Post (Posyandu Lansia), elderly gymnastics, health counseling, and home visits. The program implementation has followed the guidelines and increased elderly participation; however, it remains limited to basic health services. The main obstacles in implementation include a shortage of medical personnel, inadequate facilities and infrastructure, limited accessibility for elderly in remote areas, and suboptimal cross-sectoral coordination. Based on these findings, this research recommends strengthening the implementation mechanism through data-based planning, capacity building for health workers and elderly health cadres, provision of more complete health facilities and infrastructure, and the establishment of cross-sectoral coordination forums. Furthermore, the role of families and communities needs to be enhanced to support the sustainability of elderly health services.