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Journal : JOIN (Jurnal Online Informatika)

Technology Acceptance Model in Government Context: A Systematic Review on the Implementation of IT Governance in a Government Institution Lanto Ningrayati Amali; Muhammad Rifai Katili; Sitti Suhada; Lillyan Hadjaratie; Hanifah Mardlatillah
JOIN (Jurnal Online Informatika) Vol 7 No 1 (2022)
Publisher : Department of Informatics, UIN Sunan Gunung Djati Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15575/join.v7i1.853

Abstract

Recent trends of studies on technology acceptance in local government had recently been popular; the studies focused on identifying the predictors of human behavior in potential acceptance or rejection of technology. This study investigated the use of information technology/information system (henceforth, IT/IS) acceptance in government as a means to improve the quality of public service and strive for transparent governance. A mixed-methods (quantitative and qualitative) study was conducted, and data were collected through questionnaires involving 125 respondents, interviews, and observations. Technology Acceptance Model (TAM) is used as a theoretical framework for behavioral information systems and Smart Partial least square (Smart PLS) analysis was employed in elaborating the complex correlation between the determinants. The result showed that the perceived ease-of-use (PEOU) contributed positively to the perceived usefulness (PU) and attitude towards using technology (ATUT). Moreover, the ATUT significantly contributed to Behavioral Intention of Use (BITU); further, the BITU also contributed to actual technology use (ATU). The PU, however, possessed a negative impact on the ATUT. These results further the information regarding the quality and performance of IT/IS services that can be used as a basis for higher-level decision-making.
Technology Acceptance Model in Government Context: A Systematic Review on the Implementation of IT Governance in a Government Institution Amali, Lanto Ningrayati; Katili, Muhammad Rifai; Suhada, Sitti; Hadjaratie, Lillyan; Mardlatillah, Hanifah
JOIN (Jurnal Online Informatika) Vol 7 No 1 (2022)
Publisher : Department of Informatics, UIN Sunan Gunung Djati Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15575/join.v7i1.853

Abstract

Recent trends of studies on technology acceptance in local government had recently been popular; the studies focused on identifying the predictors of human behavior in potential acceptance or rejection of technology. This study investigated the use of information technology/information system (henceforth, IT/IS) acceptance in government as a means to improve the quality of public service and strive for transparent governance. A mixed-methods (quantitative and qualitative) study was conducted, and data were collected through questionnaires involving 125 respondents, interviews, and observations. Technology Acceptance Model (TAM) is used as a theoretical framework for behavioral information systems and Smart Partial least square (Smart PLS) analysis was employed in elaborating the complex correlation between the determinants. The result showed that the perceived ease-of-use (PEOU) contributed positively to the perceived usefulness (PU) and attitude towards using technology (ATUT). Moreover, the ATUT significantly contributed to Behavioral Intention of Use (BITU); further, the BITU also contributed to actual technology use (ATU). The PU, however, possessed a negative impact on the ATUT. These results further the information regarding the quality and performance of IT/IS services that can be used as a basis for higher-level decision-making.
Co-Authors Abdul Aziz Bouty Agus Lahinta Ahmad Azhar Kadim Alfian Zakaria Alhabsy, Nazwa Antula, Nur Savira Anwar, Ridha Alvariza Arip Mulyanto Awaludin Madjidu Dadi, Heru Hartato Dai, Roviana H. Diko, Yulianti Dwinanto, Arif Edi Setiawan Erni Mohamad Femy Mahmud Sahami Fikran Mahmud Gani, Hilmansyah Gede Sandika, I Wayan Gede Sandika Gelo, Siti Zalyah Gubali, Jihan Fahira Halid, Rahayu Hamdata, Ayub Hamlina, Robin Y. Hanifah Mardlatillah Harto Malik Hasan S. Panigoro hasdiana, hasdiana Hermila A Hunta, Aprilia M I Made Hermanto I Wayan Gede Sandika I Wayan Gede Sandika I Wayan Sudana Imam B. Buke Indhitya R Padiku Ishak Isa Jawa, Agnes Wuda Jemmy A Pakaya Karim Bahu Kilo, Juriah R. Kinanti, Titin Seh Kusuma, Ma'rifatul Sasmitha Lahay, Sri Nilawati Lahay, Sri Nilawaty Lailany Yahya Lamatenggo, Nina Landung, Aji Muhamad Lanto Miriatin Amali Lanto Mohamad Kamil Amali Lantu, Zulvikry Andre Lillyan Hadjaratie M Munir M. Mahmuddin Malapu, Nayla Yuniar mamonto, fara humaira Manda Rohandi Mardlatillah, Hanifah Maryam Rahim Mas'ud, Huzaima Masloman, Alwiansyah Mazida Ahmad Moh Ramdhan Arif Kaluku Moh. Fadel Dengo Moh. Zulkifli Katili Mohammad Rifai Sali mohammad syafri tuloli Mokodompit, Nuris Salikin Mongilong, Mohammad Farhan Muchlis Polin Muhammad Ilham Akbar Muhammad Rifai Katili Mukhlisulfatih Latief Musa, Viviwidyawati A MUTHIA Nambo, Ilun Nancy Katili Nikmasari Pakaya Nova Elysia Ntobuo Nurtianingrat Zees Pakaya, Nikmasari Pala, Nisya Fiscadilla Payu, Citron Rahman Takdir Rahmat Taufik R.L Bau Ramang H. Yusuf Rampi Yusuf Rasim, R Ratha, Doung Rian Sulistio Rifadli Bahsuan Rochmat Mohammad Thohir Yassin Rolinsa Madina, Novita Rustam I. Husain Salahudin Olii Sali, Mohammad Rifai Samatowa, Lukman Setiawan, Zahrul Siti Aisa Liputo Sitti Suhada Sri Ayu Ashari Sri Nila Lahay Sudirman, Randi Sugeha, Alif Perdana Suma, Mahmud Sunardi Sunardi Sunarty Suly Eraku Suwandi, Ihsanulfu'ad Tajuddin Abdillah Thohir Yassin, Rochmat Mohammad Tri Alfandra Labuga Ts. Bullah, Ilham Umar Sako, Umar Usup, Rima Melati Utina, Suci Rahmawaty Wandi Ismail Wibowo, Sela Febrianti Wihardi, Yaya Wiki Aji Putra Pena Wirahman Salsabil Husain Yahya, Abdurrafi Yogi Septiawan Nauko Yuszda K Salimi