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Journal : The Indonesian Journal of Computer Science

PENERAPAN METODE PIECES UNTUK ANALISIS TINGKAT KEPUASAN PENGGUNA DALAM APLIKASI MOBILE BANKING MANDIRI Azzahrah, Fatimah; M. Rudi Sanjaya; Dedy Kurniawan; Dwi Rosa Indah
The Indonesian Journal of Computer Science Vol. 14 No. 1 (2025): The Indonesian Journal of Computer Science (IJCS)
Publisher : AI Society & STMIK Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33022/ijcs.v14i1.4577

Abstract

This study analyzes users of the application known as Livin’ by Mandiri using the PIECES method, which includes indicators in the form of “Performance, Information, Economy, then also Control, Efficiency, and Service”. The researchers used a Likert scale via an online questionnaire by distributing the questionnaire to 201 active app users, supported by relevant literature. The research instrument was tested for validity and reliability, and all parameters were found to be valid and reliable. Descriptive quantitative analysis showed high satisfaction, particularly on the Efficiency (4.30) and Performance (4.26) indicators. The PIECES method proved effective in identifying key aspects that influence user satisfaction, offering recommendations for the development of digital services. Bank Mandiri and various other banks can use this discovery to create improved service quality with technology base that makes customers feel satisfied because their needs can be served more optimally.
Co-Authors Abdul Mahsyar Adnan Afiyah, Wardaniatul Agung Kurniawan Agus Sudaryanto Ainur Rohmah, Ainur Akhmad Fatkhul Wahab Amiliya Nur Rosyidah Amsar, Amsar Ananda Hendri Putri Astri, Zul Azizah, Widyaningsih Bauzad, Andi Nur Anugrah Ceni Amaliya Choiruddin, Choiruddin Choirun Niswah, Choirun Dedy Kurniawan Dewi Trirahayu Dwi Rosa Indah Eliada Herwiyanti Etika Amalia Sufian Fachrunnisa, Nurul Fadh Mahatva Yudha Faizul Mubarok Fakhri, Ahmad Alauddin Fakhri, Defyandi Figo Zulfan Alfaraby Fiqrayanti, Nurul Guldemir Silvester Bani Harianjah Batara Allo Rerung Hartono Hartono Heriyawan Hutagalung Hizyam, Muhammad Indah Aminatuz Zuhriyah Irawan, Indra Ade Islami, Siti Nur Azizah Nikmah Kamal, Kamal Khalifah, Muh L, Syahrir Laela, Musyarifatul M. Rudi Sanjaya Marhamah Marhamah Maria Gratiana Dian Jatiningsih Maria Maria Maryance, Maryance Molasy, Honest Dody Muhammad Hanafi Muhammad Prima Muhammad Ridwan Nabila, Bela Nelyumna Rizal Nurfadillah Nurfadillah Nurhasanah Nurhasanah Nurkholik, Muhammad Nurmailia, Avhita Nuryanti Mustari, Nuryanti Oktaviana, Amelita Pramudya Kurnia Pranata, Mohammad Firlie PRANATA, RENDI Puspitasari, Muthia Putri Aisyah, Putri Rasyad, Muhammad Iffadel Rif"ah, Erwin Nur Rosmita Ambarita Rubiyanty, Inggrid Marisca Sabila, Rizka Aulia Sabiruddin, Sabiruddin Sam, Nur Islamia Sarwan, Sarwan Shinta Budi Astuti Sudrajah Warajati Kisnawaty Sulaiman Sulaiman Suma, Mansyur Susi Wendhaningsih Suyatna, Andini Rahmawati Sya’ban, Purnama Tyahya Whisnu Hendratni Unika Prihatsanti Uyun, Linatul Wahab, Isnaeni Wahyoeni, Sri Irviati Wahyudi, Ade Zahra, Rika Zulfahmi Zulfahmi