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Pance Mariati
Pendidikan Guru Sekolah Dasar, Universitas Nahdlatul Ulama Surabaya
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Journal : Community Development Journal

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Halal Certification Training as an Effort to Increase Customer Satisfaction in the Start-Up Business of UNUSA Students Rachma Rizqina Mardlotillah; Endah Budi Permana; Denis Fidita Karya; Riyan Sisiawan Putra; Hidayatul Khusnah; Mohamad Rijal Iskandar Zhulqurnain; Pance Mariati
Community Development Journal Vol 6 No 2 (2022): Community Development Journal
Publisher : UNUSA Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (318.333 KB) | DOI: 10.33086/cdj.v6i2.2980

Abstract

Lack of understanding regarding halal label certification in a start-up business within the Nahdlatul Ulama University Surabaya is an obstacle in implementing halal product guarantees for a product or service. If further researched, halal certification on a product, especially in a start-up, will affect customer satisfaction and increase the profits of a business. Therefore, this community service activity aims to provide literacy and training about a halal certification to increase customer satisfaction in the Unusa Student Start-Up business. This community service activity targets 26 students of Nahdlatul Ulama University Surabaya who have a start-up business. The method used is lecture and question and answer. Meanwhile, the evaluation of activities is carried out by distributing questionnaires regarding knowledge related to halal certification and customer satisfaction, which is then analyzed using Paired Sample Test. The results obtained are a significant increase in knowledge (p-value 0.000). This is evidenced by the average knowledge score before training of 3.83 to 5.42 after training. After this training, students hope to get further assistance related to halal certification in start-up businesses
Co-Authors Afib Rulyansah Afifatus Silfiyah Akhwani Akhwani, Akhwani Andini Hardiningrum Andini Hardiningrum Andin Anggara Dwinata Anjarwati, Ani Any Widyaningrum Arief Achomadin Arief Achomadin Asmarani, Ratih Auladia Nadifa Basuki, Edi Pujo Berda Asmara Binti Sari Dewi Budiarti, Rizqi Putri Nourma Destita Shari Dewi Widiana Rahayu DIDIK PURWANTO Diki Ardiyanto Eka Fitri Rahmawati Ellisa Diani Pratiwi Emy Yunita Rahma Pratiwi Emy Yunita Rahma Pratiwi Endah Budi Permana Endah Budi Permana Putri Erlinda Widyatna Faridah Zahrotul Ainia Fifi Fitriyah Fithrotul Ummah Frita Dwi Lestari Hamdiana Hamdiana Hidayat, Muhammad Thamrin Hidayatul Maulidiyanti Huda, Muchamad Samsul Indah Fitria Sari Jauharotur Rihlah Jauharotur Rihlah Jauharotur Juwari Juwari Juwari Karya, Denis Fidita Kasiyun, Suharmono Katrina Dwi Novira Rahmayanti Khairiyah, Ummu Khusnah, Hidayatul Koidah Fitriyah Koidah Fitriyah Lisa Alistiana M. Thamrin Hidayat Machlinda Firdaus Damayanti Mirna Anggraini Mohamad Rijal Iskandar Zhulqurnain Mohamad Rijal Iskandar Zhulqurnain Muhammad Nuruddin Muhammad Sukron Djazilan MUSLIMIN IBRAHIM Mustofa Mustofa Nabila Retno Pratiwi Nadi Suprapto Nafiah Nafiah Nafiah Neni Mariana Novia Dwi Rahmawati Putri Zhafirah Yumna Rachma Rizqina Mardhotillah Ribut Prastiwi Sriwijayanti Riyan Sisiawan Putra Rr. Sherly Dwi Lestari Rudi Susanto Rudi Umar Susanto Siti Maghfirotun Amin Sri Hartatik Sri Hartatik Sudarto Sudarto Sukma Prabawati Sukrisno Sunanto Sunanto Syamsul Ghufron Tiyas Saputri Yeni Ary Suryanti Yusril Izza Nurfaiza Yusril Izza Nurfaiza