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All Journal Widya Cipta : Jurnal Sekretari dan Manajemen Journal of Economic, Bussines and Accounting (COSTING) IJEBD (International Journal Of Entrepreneurship And Business Development) J-MAS (Jurnal Manajemen dan Sains) SEIKO : Journal of Management & Business Jurnal Pendidikan Ekonomi (JURKAMI) At-Tadbir : jurnal ilmiah manajemen Jurnal Ilmiah Dikdaya EKUITAS (Jurnal Ekonomi dan Keuangan) Journal of Information System, Applied, Management, Accounting and Research Jurnal Manajerial MANAJEMEN DEWANTARA JURNAL LENTERA BISNIS JURNAL EKOBIS DEWANTARA Ecobisma (Jurnal Ekonomi, Bisnis dan Manajemen) Management Studies and Entrepreneurship Journal (MSEJ) Jurnal E-Bis: Ekonomi Bisnis Community Development Journal: Jurnal Pengabdian Masyarakat Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Journal of Management and Bussines (JOMB) Jurnal Pengabdian kepada Masyarakat Nusantara Nusantara Science and Technology Proceedings Jurnal Pengabdian Masyarakat (ABDIRA) Multidiciplinary Output Research for Actual and International Issue (Morfai Journal) KARYA: Jurnal Pengabdian Kepada Masyarakat Al Khidma: Jurnal Pengabdian Masyarakat Abimanyu: Journal of Community Engagement Batara Wisnu : Indonesian Journal of Community Services East Asian Journal of Multidisciplinary Research (EAJMR) JDEP (Jurnal Dinamika Ekonomi Pembangunan) Bhakti Nagori (Jurnal Pengabdian kepada Masyarakat) Management Science Research Journal Jurnal Manajemen dan Kewirausahaan Dedikasi: Jurnal Pengabdian Kepada Masyarakat Jurnal Pengabdian Masyarakat Bhinneka Media Riset Bisnis & Manajemen Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) Return : Study of Management, Economic and Bussines International Journal of Business and Applied Economics (IJBAE) Economics and Business Journal Journal Publicuho Indonesian Journal of Advanced Research (IJAR) Sabangka Abdimas Jurnal Pengabdian Masyarakat Sabangka IIJSE INCIDENTAL : JOURNAL OF COMMUNITY SERVICE AND EMPOWERMENT International Journal of Economics and Management Sciences Al-Ijtimā: Jurnal Pengabdian Kepada Masyarakat Balance: Jurnal Ekonomi
Tri Kartika Pertiwi
Universitas Pembangunan Nasional Veteran Jawa Timur
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DAMPAK KETIDAKSINKRONAN GATE TERHADAP ALUR KEBERANGKATAN DAN CUSTOMER EXPERIENCE PENUMPANG DI TERMINAL 1 BANDARA INTERNASIONAL JUANDA Muhammad Wildan Sururi; Tri Kartika Pertiwi
Al-Ijtimā': Jurnal Pengabdian Kepada Masyarakat Vol 6 No 1 (2025): Oktober
Publisher : Lembaga Penelitian, Publikasi Ilmiah dan Pengabdian kepada Masyarakat (LP3M)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53515/aijpkm.v6i1.275

Abstract

The dynamics of airport operational activities often lead to discrepancies between scheduled and actual departure times, particularly in cases of flight delays. One of the resulting implications is the lack of synchronization in gate boarding assignments at Terminal 1 of Juanda International Airport, which affects the clarity of information and passenger convenience. This article aims to describe the factors contributing to gate boarding discrepancies and to analyze their impact on departure flow and passenger experience. The study employs a qualitative descriptive method, with data collected through direct observation and interviews with Terminal Inspection Services (TIS) personnel involved in gate management. The findings indicate that airline operational delays, limitations of the Flight Information Display System (FIDS), the implementation of a less adaptive dedicated gate system, and inconsistencies between boarding gates and aircraft parking stands are the main factors influencing the effectiveness of departure services. These findings highlight the importance of improving operational coordination and implementing more flexible gate management systems to support smoother departure processes and enhance overall passenger service quality at the airport.
Consumer Purchase Decision Making Behavior of Fashion Products on Shopee in Surabaya City Putri, Viona Rosalinda Dwi; Pertiwi, Tri Kartika; Haryana, Nanik
Economics and Business Journal (ECBIS) Vol. 4 No. 2 (2026): January
Publisher : PT. Maju Malaqbi Makkarana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47353/ecbis.v4i2.283

Abstract

This study aims to analyze the role of consumer trust in mediating the effects of affiliate marketing and online customer ratings on purchase decisions for fashion products among Shopee users in Surabaya. A quantitative approach was used in this research, with data collected through questionnaires from 100 Shopee users in Surabaya. The data analysis was conducted using the Partial Least Squares (PLS) method to examine the direct and mediating relationships between the variables: affiliate marketing, online customer ratings, consumer trust, and purchase decisions. Validity and reliability tests of the instruments were also performed to ensure the accuracy of the variable measurements in this research model.The findings indicate that affiliate marketing does not significantly drive consumer purchase decisions. However, consumer trust plays a key role in mediating the relationship between affiliate marketing and purchase decisions. Without trust, affiliate marketing promotions have limited influence. Additionally, online customer ratings positively influence purchase decisions, and consumer trust is crucial in mediating the relationship between online customer ratings and purchase decisions. Positive ratings from other customers enhance trust in both the product and the seller.
Peran Legalitas Nomor Induk Berusaha (NIB) dalam Mendorong Formalisasi dan Pertumbuhan UMKM di Kelurahan Kalisari Surabaya Fadilah, Istianatul; Pertiwi, Tri Kartika
Jurnal Pengabdian Masyarakat (ABDIRA) Vol 6, No 1 (2026): Abdira, Januari
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/abdira.v6i1.1546

Abstract

The Business Identification Number (NIB) is an important part of the business licensing system because it helps Micro, Small, and Medium Enterprises (MSMEs) to obtain licenses, access funding, and participate in various government programs. In addition, the NIB also serves as a legal identity that forms the basis for MSMEs to start and run their business activities officially. However, in reality, many business actors still do not understand what the NIB is or how to apply for one, causing them to encounter difficulties in the NIB registration process. This condition is clearly evident in Kalisari Village, where many business actors do not have an NIB not because they do not need one, but because of a lack of information and guidance. Through an internship program run under the guidance of the Cooperative Office, MSMEs assistance activities in Kalisari Village focus on providing education, disseminating information on regulations, assisting with the use of the OSS system, and assisting business owners with the registration process.
Pendampingan Sertifikasi Halal Self Declare dalam Program SEHATI Bagi Pelaku UMKM Kelurahan Keputran di Surabaya Kurniawati, Ruly; Pertiwi, Tri Kartika
Jurnal Pengabdian Masyarakat Bhinneka Vol. 4 No. 3 (2026): Bulan Februari
Publisher : Bhinneka Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58266/jpmb.v4i3.977

Abstract

Kegiatan pengabdian ini bertujuan untuk menjelaskan dan mengevaluasi efektivitas implementasi program Sertifikasi Halal Gratis (SEHATI) melalui jalur self-declare pada 20 pelaku Usaha Mikro, Kecil, dan Menengah (UMKM) makanan dan minuman di Kelurahan Keputran, Surabaya. Kewajiban sertifikasi halal yang akan berlaku penuh pada Oktober 2024 menjadi dasar urgensi kegiatan ini. Metode yang digunakan adalah kombinasi survei minat awal, sosialisasi mendalam, dan pendampingan teknis hands-on untuk pendaftaran melalui sistem SiHalal, guna mengatasi kendala non-finansial seperti literasi digital dan pemahaman prosedur Sistem Jaminan Halal (SJH). Partisipasi UMKM dalam kegiatan tercatat sebesar 67%. Angka ini terbilang rendah meskipun motivasi mereka tinggi. Penghambat utama adalah literasi digital yang masih rendah dan prosedur yang dipersepsikan berbelit-belit oleh para pelaku UMKM. Kesimpulan ini menekankan bahwa keberhasilan sertifikasi self-declare sangat ditentukan oleh peran aktif pendamping sebagai fasilitator administrasi sekaligus edukator teknis. Oleh karena itu, perlu diupayakan peningkatan intensitas pendampingan, penyederhanaan prosedur administratif, dan percepatan verifikasi BPJPH guna menjamin keberlanjutan dan efektivitas program SEHATI di tingkat lokal.
Analysis of Employee Performance with The Role of Organizational Commitment as A Moderation Variable In Amusement Park Tourism Companies in The City of Surabaya Muhammad Taufiqurrahman; Tri Kartika Pertiwi; Dhani Ichsanuddin Nur
Return : Study of Management, Economic and Bussines Vol. 2 No. 8 (2023): Return : Study of Management, Economic And Bussines
Publisher : PT. Publikasiku Academic Solution

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57096/return.v2i8.147

Abstract

The research aims to understand the impact of work discipline and competence in part on the performance of employees as well as the influence of working disciplines and competences on Employee Performance with organizational commitment as a variable of moderation. This case study was conducted on one of the tourism companies that moved in the area of amusement parks in the city of Surabaya. The sample in this study consisted of 103 permanent employees with saturated/sensus sampling techniques. The type of data used is quantitative data. Primary data collection techniques use questionnaires distributed to permanent employees and secondary data of permanent employees from the entertainment park tourism company in the city of Surabaya. This study uses Smart PLS data analysis. The conclusions of this study showed that in part work discipline and competence contributed to improved Employee Performance, while organizational commitment as moderation could not contribute to the relationship of work disciplines and competencies in improving Employee Performances.
The Effect of Digital Capability and Digital Literacy on Business Performance With Employee Innovation as a Mediating Variable at PT Pegadaian Devinda Anggitasari; Eko Purwanto; Tri Kartika Pertiwi
Return : Study of Management, Economic and Bussines Vol. 2 No. 9 (2023): Return : Study of Management, Economic And Bussines
Publisher : PT. Publikasiku Academic Solution

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57096/return.v2i9.150

Abstract

The purpose of this research was to determine the effect of digital capability and digital literacy on PT Pegadaian's micro employees on business performance both directly and through employee innovation. PT Pegadaian has a mission to be able to provide service excellence with a customer focus through simpler and digital business processes to be able to continue to compete with competitors so as to improve the company's business performance. One of the efforts that can be made to achieve this mission is that PT Pegadaian employees are required to have innovation and be supported by digital capability and digital literacy. The research is a quantitative research with convenience sampling method and data analysis using Smart PLS. The results of the analysis in show that digital capability & digital literacy do not have a direct role in improving business performance. Digital capability & digital literacy must take advantage of employee innovation to improve business performance.
PENGARUH PROFITABILITAS, LIKUIDITAS DAN LEVERAGE TERHADAP HARGA SAHAM DENGAN UKURAN PERUSAHAAN SEBAGAI VARIABEL MODERASI Hikmah Saptya Ningrum; Tri Kartika Pertiwi
Journal Publicuho Vol. 8 No. 1 (2025): February - April - Journal Publicuho
Publisher : Halu Oleo University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35817/publicuho.v8i1.678

Abstract

The purpose of this study was to analyze the effect of financial ratios on stock prices with company size as a moderating variable. This study was used population includes IDX30 index companies listed on the Indonesia Stock Exchange for the 2019-2023 period. Determination of the sample using purposive sampling technique, so that 15 companies were selected with a total of 75 data during the study period. This study was used moderation regression analysis with SPSS software version 26. The research shows the results that the liquidity ratio has a positive effect on stock prices, while the profitability ratio and leverage ratio have no effect on stock prices. Company size can moderate the relationship between liquidity ratio and stock price, but company size cannot moderate the relationship between profitability ratio and leverage ratio on stock price.
PENGARUH LITERASI KEUANGAN, PERSEPSI KEMUDAHAN PENGGUNAAN, KEAMANAN DAN SELF EFFICACY TERHADAP MINAT MENGGUNAKAN MOBILE BANKING WONDR BNI PADA GEN Z SURABAYA Pradana, Naufall Makarim Nurman; Pertiwi, Tri Kartika
JURNAL LENTERA BISNIS Vol. 15 No. 2 (2026): JURNAL LENTERA BISNIS, Mei 2026
Publisher : POLITEKNIK LP3I JAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34127/jrlab.v15i2.2201

Abstract

This study aims to analyze the influence of financial literacy, perceived ease of use, security, and self-efficacy on the interest of Generation Z in Surabaya in using Wondr BNI mobile banking. The background of this study is based on ai the low adoption rate of Wondr BNI even though Gen Z is a group of digital natives who are active in using digital financial services. The research method used is quantitative with purposive sampling technique. The research sample consisted of 120 respondents, consisting of Gen Z residing in the city of Surabaya. Data analysis was conducted using (PLS-SEM) through the SmartPLS 4.The results show that financial literacy does not have a significant effect on interest in use, indicating that the adoption of mobile banking no longer requires a deep understanding of finance. Instead, perceptions of ease of use, security, and self-efficacy were found to have a positive and significant effect on interest in use.
Peran PERAN CORPORATE GOVERNANCE DI IDX ESG LEADERS: Adzra, Rifda Shabrina; Pertiwi, Tri Kartika
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 9 No 1 (2026): Sharia Economics
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v9i1.8367

Abstract

The main aim of this analysis is to examine how corporate governance alter the effect of financial performance and debt on stock prices. Secondary sources, such as documents and literary evaluations, were used to collect the information that was acquired. The population of this study is comprised of businesses that have been designated as IDX ESG Leaders for the period of time spanning from 2020 to 2024. By using a method known as purposive sampling, we were able to choose 17 out of thirty organisations to serve as our sample, which resulted in the collection of 85 data points for the research. Moderated Regression Analysis (MRA) was used for the analysis this time. On the basis of the findings, it was determined that the stock prices of IDX ESG Leaders were significantly impacted by financial performance and leverage between the years 2020 and 2024. As a result of corporate governance, the stock prices of companies that are included on the IDX ESG Leaders list will be significantly influenced by the financial performance and leverage of these companies throughout the years 2020–2024. Keywords: Corporate Governance, Financial Performance, Leverage, Stock Price
The Influence of Work Engagement and Work Environment on Employee Performance Through Job Satisfaction at PT. Kiat Ananda Group In Surabaya Karno; Pertiwi, Tri Kartika; Swastika, Ika Korika
Economics and Business Journal (ECBIS) Vol. 4 No. 4 (2026): May
Publisher : PT. Maju Malaqbi Makkarana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47353/ecbis.v4i4.276

Abstract

This study aims to analyze the effect of work engagement on employee performance, to analyze the effect of work environment on employee performance, to analyze the effect of work engagement on employee performance through job satisfaction, and to analyze the effect of work environment on employee performance through job satisfaction. The research method uses a quantitative approach with the population consisting of all employees of PT. Kiat Ananda Group, totaling 80 people. The sample for this study used a census technique, where the entire population was included as the sample. Data processing and analysis were performed using the Partial Least Square (PLS) method with the SmartPLS 3.0 software to test the relationships between variables. The results indicate that work engagement and work environment have a positive effect on employee performance. Moreover, job satisfaction was found to significantly mediate the effects of work engagement and work environment on employee performance. These findings suggest that improving employee performance can be achieved through enhancing work engagement and a conducive work environment, supported by high levels of job satisfaction
Co-Authors Adi Rohman Moh Feri Adnawidyasaraswati Hanifa Pingkan Adzra, Rifda Shabrina Akbar, Ramzy Ferhat Akhmad Fauzi Akhmad Fauzi Alaufi Khairunisya Alvionita Zakiyatur Amalia, Yuni Andri Gunawan Putra As'ari Anisah Fitri Anisah Fitri, Anisah Ariyanto, Trisnanda Marselina Arohmawati, Putri Puji Azza Fiika Zahra Haqiqi Bahruddin Zaki Barna, Rafly Tyas Berliana Viera Sabilla Bob Frist D’livio Nasution Boby Yudho Anggoro Budianto, Damis Veri Chairani, Anisa Mauriska Citrakara, Tifani Nadif Devinda Anggitasari DEWANTARA, DIMAS RANGGA Dhani Ichsanuddin Nur Dhani Ichsanuddin Nur Diana, Nanda Nova Nur Duta Ramadhan Eko Purwanto Elysabet Nora Erni Wijayanti, Erni Fadilah, Istianatul Fauzan, Naufal Hilmy Febri Suryani Ferry Madi Ika Pratama Ferry Madi Ika Pratama G. Oka Warmana G. Oka Warmana, G. Oka Gendut Sukarno Ghofar, Abd. Haryana, Nanik hidayat, david mu'amar Hikmah Saptya Ningrum Icasania Septentia Ichsanuddin, Dhani Ika Korika Swasti Indah Mei Pratiwi Irma Dwi Kusuma Johan Oktavian Karno Kurniawati, Ruly Ladiniar Syiam'sia Ghaniynaafi Lelli Kisdayanti Makarim, Faiz Firdaus Mezafrie, Hilda Michelle Muchammad Romli Muhadjir Anwar Muhammad Taufiqurrahman Muhammad Wildan Sururi Nasution, Bob Frist D’livio Nugraha, Dhani Arta Nuruni Ika KW Patricia, Kezia Angelin Pradana, Naufall Makarim Nurman Pramesti, Tia Ardhela Prasisca Riezky Maharani Putra, Abdillah Jetha Putra, Dhika Hanggara Putra, Novaldi Nur Rochman Putri, Viona Rosalinda Dwi Rahmatika, Ajeng Dian Raihano, Keanrafi Daffa Ramadhan, Muhammad Syahru Ranti, Monica Regatama, Hamdan Riza Hardianti Utari Rizki Ayu Dian Mega Dewati Roofica, Yunio Ryan Wahyu Pramudya Sabda Alam Sabrina Nouril Jannata Saffak, Irfan Safi’i, Denisa Putriramadhani Septentia, Icasania Sihotang, Albertus Evanelian Sinta Dewi Siska Damayanti Supriya, Amanda Swastika, Ika Korika Syabela Aisyalita Kurniadi Syafira Alliya Salsabila Salsabila Syahridlo, Muhammad Dio Titian Rendra Hadianto Titian Rendra Hadianto Tyara Warmana, Gede Oka Yusuf Aulia Rakhman Zulfikar Khusnul Ghina Rizky Zumrotul Liana Putri