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All Journal Jurnal Pendidikan Anak Usia Dini Undiksha Jurnal Keuangan dan Perbankan JDM (Jurnal Dinamika Manajemen) JAM : Jurnal Aplikasi Manajemen UNEJ e-Proceeding SELAPARANG: Jurnal Pengabdian Masyarakat Berkemajuan Bisma: Jurnal Bisnis dan Manajemen Jurnal Ilmiah Membangun Desa dan Pertanian Abdimas Universal Jurnal MEBIS (Manajemen dan Bisnis) INTEGRITAS : Jurnal Pengabdian Jurnal Abdi Insani Jurnal Manajemen Pelayanan Hotel Madaniya Journal of Community Service and Empowerment AJAD : Jurnal Pengabdian kepada Masyarakat Batara Wisnu : Indonesian Journal of Community Services Journal of International Conference Proceedings VALUE: Journal of Business Studies International Journal of Society and Law eJEBA
Gusti Ayu Wulandari
University Of Jember
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Medicine & Pharmacology Nursing Public Health Social Sciences Other

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Pengaruh Customer Relationship Marketing Terhadap Customer Loyalty Melalui Customer Value Pada Bank Jatim Di Jember Diah Yulisetiarini; Rizal Syahrial Riadi; Gusti Ayu Wulandari
e-Journal Ekonomi Bisnis dan Akuntansi Vol. 4 No. 2 (2017): e-JEBA Volume 4 Nomor 2 Tahun 2017
Publisher : UPT Penerbitan Universitas Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19184/ejeba.v4i2.5794

Abstract

This research is aimed to analyse the influence of customer relationship marketing and customer value to customer loyalty in Bank Jatim Jember. This reserach using explanatory research aproach, the population are those customers who of bank jatim jember with obtained 110 respondents as sample using ferdinand formulas .The analyse method in this research using path analyse .The result of this research is customer relationship marketing significantly influenced customer value, customer relationship marketing significantly influenced customer loyalty, customer value significantly influenced customer loyalty . Keywords: Instability of exports, instability indexes, non-oil, export
Pengaruh Kepercayaan dan Kualitas Pelayanan Terhadap Loyalitas Pelanggan Pengguna Jasa Pengiriman Paket Pada PT. JNE Express Cabang Jember dengan Kepuasan Sebagai Variabel Intervening Frizky Yuniarta; Ika Barokah S.; Gusti Ayu Wulandari
e-Journal Ekonomi Bisnis dan Akuntansi Vol. 6 No. 2 (2019): e-JEBA Volume 6 Nomor 2 Tahun 2019
Publisher : UPT Penerbitan Universitas Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19184/ejeba.v6i2.11160

Abstract

This study aims to knowing the influence of trust and service quality to customer loyalty users delivery service package in PT. JNE Express Branch Jember with satisfacton as intervening variables. This study is explanatory research. Population is all customer of PT. JNE Express whoever sent the package. The sampling method for this study was used with purposive sampling technique and it got 104 respondents as samples. Data analysis method is Path Analysis. The result of study showed that path analysis determined the influence of trust toward satisfaction showed positive relation. It indicates that the better trust could increase customer satisfaction. Path analysis determined the influence of trust toward customer loyalty showed positive relation. It indicates that the better trust could increase customer loyalty. Path analysis determined the influence of service quality toward satisfaction showed positive relation. It indicates that the better service quality could increase customer satisfaction. Path analysis determined the influence of service quality toward customer loyalty showed positive relation. It indicates that the better service quality could increase customer loyalty. Path analysis determined the influence of customer satisfaction toward customer loyalty showed positive relation. It indicates that the better customer satisfaction could increase customer loyalty. Keywords: Trust, Customer Satisfaction, Service Quality, Loyalty.
Co-Authors Abriana, Roshinta Meta Agung Budi Sulistiyo Agustina Riski, Gusti Ayu Alif Mirzania Aprillianto , Bayu Bahari Bahari, Bahari Bambang Irawan Bayu Aprillianto Bunga Maharani Cahyani, Devina Widya Cempaka Paramita Cempaka Paramita, Cempaka Chairina, *, Raden Roro Lia Destari, Fajar Devina Widya Cahyani Diah Yulisetiarini Diana Sulianti K Tobing Didik Pudjo Musmedi Didith Pramunditya Ambara Elok Sri Utami Ema Desia Prajitiasari Enggita Salsabila Evi Nurul Jannah Fathorazz, Moehammad Fathorazz, Moehammad Fivien Muslihatiningsih Frizky Yuniarta Gusti Ayu Agustina Riski Hafiyan, Mohamad Fikri Ika Barokah S. Ika Barokah Suryaningsih Imam Suroso Intan Nurul Awwaliyah Izza Savina Firdaus Ketut Indraningrat Kristian Suhartadi Widi Nugraha Markus Apriono Mas’ud, Imam Moehammad Fathorazzi Muhammad Miqdad N. Ari Subagio Nila Anindya Anggraini Novi Wulandari Novi Wulandari Widiyanti Purnamie Titisari Raden Andi Sularso, Raden Andi Ramadina, Novia Amalsya Riski, Gusti Ayu Agustina Rizal Syahrial Riadi Rosa Nuril Safitri Sadimantara, Fahria Nadiriati Salsabila, Enggita Salsabila, Raissa Aulia Sari, Tria Putri Novia Sudaryanto Sudaryanto Sulistyo, Agung Budi Susanto, Arnis Budi Syahfitri, hello-cindy Vanya Pinkan Maridelana Vellya Wahyu Nur Istianti Yuliani Anas Maliki