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All Journal Jurnal Mirai Management JURNAL PENDIDIKAN TAMBUSAI IKRA-ITH EKONOMIKA Jurnal Manajemen dan Bisnis Jurnal Informatika Ekonomi Bisnis Jurnal Darma Agung Economics and Digital Business Review Jurnal Akuntansi, Manajemen dan Ilmu Ekonomi (JASMIEN) Berajah Journal Jurnal Manajemen dan Bisnis Sibatik Journal : Jurnal Ilmiah Bidang Sosial, Ekonomi, Budaya, Teknologi, Dan Pendidikan Prosiding Konferensi Nasional PKM-CSR eMBeJi : Manajemen dan Bisnis Jurnal Economic Reviews Journal Journal of Artificial Intelligence and Digital Business Journal of Business, Management and Social Studies Journal of Economics and Business (JECOMBI) Jurnal Pengabdian Masyarakat Bangsa Jurnal Informatika Ekonomi Bisnis KUKIMA :Kumpulan Karya Ilmiah Manajemen
Sitompul, Pandapotan
Universitas Katolik Santo Thomas Medan
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Journal : Journal of Economics and Business (JECOMBI)

 1 
Operations Management Strategy To Improve Efficiency And Service Quality Through Decision Support System Lestari Pratiwi Sitanggang; Ayu Trisanti; Ritawati Sirait; Pandapotan Sitompul; Donalson Silalahi
Journal of Economics and Business (JECOMBI) Vol. 6 No. 01 (2025): Journal of Economics and Business (JECOMBI), January 2025
Publisher : SEAN Institute

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Abstract

This research explores the operations management strategies implemented to improve operational efficiency and service quality in Cooperative “XYZ” as well as the hospitality sector in Samosir Regency. With a descriptive analytical approach and secondary data support from performance reports, customer satisfaction surveys, and academic literature, it was found that strategies such as information technology utilization, capacity planning, and supply chain management made significant contributions. The utilization of a decision support system (DSS) enables more targeted data-driven decision-making. The results showed that the utilization of information technology increased operational efficiency by 30% and customer satisfaction reached 86.7%. The utilization of SPK places alternative technology utilization strategies as a top priority for optimizing operational performance and customer satisfaction.
Co-Authors Anitha P. Tinambunan Anitha Paulina Tinambunan Aritonang, Rinaldi Asmar Aritonang, Yenti Ayu Trisanti Bondar, Lastrinda Daely, Hele Dina Depari, Oyke Alfons Donalson Silalahi Elvin Susanto Telaumbanua Esli Silalahi Ginting, Bemi Prananta Girsang, Marianus Jhon Libert Girsang, Marianus Jhonlibert Gultom, Lamtiur lidia Guteres, Juniana P Habeahan, Aprilia Harefa, Hilda Syaf’aini Harsono, Subambang Hulu, Ruth Ansella Thalita Hutabarat, Agustina Purnama Sari Hutapea, Putri Hutapea, Putri Wildasari br. Imanuel Tarigan INDRIANI, LAU RENSIA RIRI Juniana P Guteres Kornel Munthe Lestari Pratiwi Sitanggang Manik, Artha Manjorang, Nesa Repinalia Br Marbun, Patricia Margery, Errie Mei Veronika Sri Endang Siagian Munthe, Alexander Chrisse Ginting Napitu, Olivia Nauli, Harum Nauli, Kembang Nauli, Mawar Nawary Saragih nur subiantoro Oslan Juliana Simbolon Purba, Betniar Riko Fridolend Sianturi Ritawati Sirait S, Joni Kristian Firdaus Sagala, Roslinda SAUT PURBA Siagian, Mei Veronica Sri Endang Sihombing, Thomas H Sihombing, Watalina Sihotang, Helena Silaban, Lovian Putri Silalahi, Donalson Simangunsong, Elisabeth Simangunsong, Ruben Simanihuruk, Peran Simbolon, Oslan Juliana Sinaga, Irma Suriyani Sinambela, Julivacius Gok Asi Sinar Ritonga Sirait, Ritawati Sitanggang, Darna Sitanggang, Irwanto Sitanggang, Lestari Sitanggang, Lestari Pratiwi Sitio, Febri Liana Situmorang, Hesti Wahyuni Suriyani Sinaga, Irma Tambun, Erna Tambunan, Putri Handini Tampubolon, Anggun Noverita Tarigan , Miska Irani Tarigan, Miska Irani Tarigan, Miska Iriani Trisanti, Ayu