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dedi kurniawan
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Journal : jupiter

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Analisis Tingkat Kepuasan Pengguna Layanan Tiktok Shop Menggunakan System Usability Scale (SUS) Windy Indrianti; Sanjaya , M. Rudi; Dwi Rosa Indah; Dedi Kurniawan; Ariansyah Saputra
JUPITER (Jurnal Penelitian Ilmu dan Teknologi Komputer) Vol 15 No 2 (2023): Jurnal Penelitian Ilmu dan Teknologi Komputer (JUPITER)
Publisher : Teknik Komputer Politeknik Negeri Sriwijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.10068748

Abstract

TikTok Shop is a shopping feature developed from the TikTok application which was launched in April 2021. Currently, the TikTok platform occupies the largest number of users in the world with a total of more than 2 billion downloads. The purpose of this research is to determine the level of user satisfaction in accessing and using the Tiktok Application towards the Tiktok Shop service. Therefore, it is one of the aspects that is quite important in knowing and assessing the availability and completeness of information needed by users on the System. So, from this problem, researchers analyse the User Satisfaction Level of Tiktok Shop Service Using the System Useability Scale (SUS) Method, which with this method can analyse the satisfaction level data for users who use the Tiktok application, the SUS method uses questionnaire data to determine the level of user satisfaction with the Tiktok application. Which is where researchers have collected 310 respondents to determine the score results to determine the level of satisfaction of Tiktok application users. And from the results that have been obtained, it is known that the calculation of the average SUS score on the Tiktok Shop application is 74.57 which in general can be categorised as "Acceptable". With the grade scale C range, but the user Adjective Rating range in the Tiktok Shop application is classified as the "Good" category where the results of the application of SUS in this study are in accordance with the criteria in the System Useability Scale (SUS) method.
Co-Authors Abdul Hasan Saragih Adhi Setyo Santoso Adi Irawan Setiyanto Afriyanti Hasanah Ahmad Sultoni Johar Hasibuan Ahmad Sultoni Johar Hasibuan Alfonsa Dian Sumarna Alhenri Wijaya amikom ismail Andi Lolo Gau Anjelina Anjelina Anton Wachidin Widjaja Ariansyah Saputra arie widodo Arif Darmawan Arniati Arniati Ashari, Teguh Bejo Slamet Brimob Ritonga Capt. Dedy Kurniadi, M.M Danar Irianto Dwi Rosa Indah Fahrizal S.Siagian Galuh Kumalasari Hana Ilmi Khoiriyah Hariswan Putera Jaya Harris R Dahlan Islami, Deri Jayawarsa, A.A. Ketut Karjono, Albertus Karlimah Karlimah Kholilullah Tambak Kholilullah Tambak Koko Tampubolon Kurnia Muludi Lisnawita Muhammad Irsyad Halim Muhammad Ramadhan Slamet Muhammad Sapril Siregar Muthia Sagita Komariah Nur Nanik Lestari Nelly Ertiani Simalango Noverina Chaniago Nur Fitriani, Anita Nurul Puan Sari Octanina Sari Sijabat Ossy Dwi Endah Wulansari Panca Sarjana Putra Prawitra Azhari Robby Putra, Irwan Agusnu Raharjo, Teguh Rahma Listyandini Razali Razali Razali Rezki Fauzi RIA ANGGRAINI Rina Nur Aisyah Rispa Saeful Mutamar Rizki Ramadhan Rizqiya Windy Saputra Romulo Edison Safruddin . Saied Firouzfar Salfauqi Nurman, Salfauqi Sanjaya , M. Rudi Saragih, Wismaroh Sanniwati Shiroishi Hidetoshi Sigih Ardiansyah Sinarti Sinarti SITI FATIMAH Siti Rahmawati Slamet Slamet Subuh Anggoro Suwinto Johan Syamsul Arifin Tengku Boumedine Hamid Zulkifli Tindan Ronald afiff Utami, Cahyaning Budi Warsodirejo, Pandu Prabowo Wika Arsansti Putri Wika Arsanti Putri Windy Indrianti Yunida Berliana Yusuf Suryana