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All Journal Jurnal Keperawatan Jurnal NERS MEDISAINS Jurnal Media Gizi Indonesia (MGI) The Indonesian Journal of Public Health Public Health of Indonesia Health Notions THE JOURNAL OF MUHAMMADIYAH MEDICAL LABORATORY TECHNOLOGIST Qanun Medika - Medical Journal Faculty of Medicine Muhammadiyah Surabaya AKSIOLOGIYA : Jurnal Pengabdian Kepada Masyarakat Jurnal Kesehatan Vokasional Jurnal Manajemen Kesehatan Yayasan RS.Dr. Soetomo SELAPARANG: Jurnal Pengabdian Masyarakat Berkemajuan Jurnal Keperawatan Muhammadiyah The Southeast Asian Journal of Midwifery Nurse and Health: Jurnal Keperawatan Unnes Journal of Public Health South East Asia Nursing Research Jurnal Pengabdian Masyarakat Borneo Community Engagement and Emergence Journal (CEEJ) Journal of Telenursing (JOTING) Indian Journal of Forensic Medicine & Toxicology Open Access Health Scientific Journal An Idea Nursing Journal Malahayati International Journal of Nursing and Health Science Strada Jurnal Ilmiah Kesehatan (SJIK) JARSI JI-KES (Jurnal Ilmu Kesehatan) Global Journal of Health Administration
Wilianarti, Pipit Festi
Universitas Muhamamdiyah Surabaya
Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Control & Systems Engineering Dentistry Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Nursing Public Health Social Sciences Veterinary Other

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Relationship Between Structural Official’s Characteristics And Staff Attendance Discipline At L Hospital Rochmi Nurbaiti; Pipit Festi Wiliyanarti
Global Journal of Health Administration Vol 2 No 1 (2026): June
Publisher : LP2IHKI UMSurabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30651/gjha.v2i1.31940

Abstract

Abstract Background : In hospital administration, attendance discipline is a crucial operational metric. In their work units, structural officials are directly in charge of overseeing and promoting employee discipline. The relationship between structural officials' formal characteristics (educational level, years in current position, and managerial training certification) and actual staff attendance discipline is still poorly understood, especially in Indonesian hospital settings, despite the fact that leadership behaviours have been thoroughly studied Aims : Analyze the relationship between the formal attributes of structural officials (educational level, years in current position, and managerial certification) and the number of staff attendance violations (lateness >100 minutes) at Hospital L between June and December 2025 Methods : A cross-sectional quantitative analysis utilising secondary data from L  Hospital personnel and attendance records. All 39 structural officials who are currently in office were included in the total sampling. Spearman correlation, the Mann-Whitney U test (X3), and multiple linear regression with log(Y+1) transformation were used to analyse the data in order to address the dependent variable's non-normality. Results : No significant relationships were found between educational level (rs = −0.18, p = 0.280), years in current position (rs = +0.22, p = 0.184), or managerial certification (U = 104.0, p = 0.118) and staff lateness counts. The simultaneous model explained only 14.0% of total variance (R² = 0.140; F = 1.896; p = 0.148). Conclusion : Staff attendance discipline is not strongly predicted by the formal traits of structural officials. Active behavioural leadership techniques, organisational culture, and contextual elements like unit workload and supervisory intensity are more likely to influence staff discipline. It is advised that hospitals incorporate competency-focused managerial training programmes and behavior-based leadership assessments into their structural appointment procedures Keywords : attendance discipline; hospital management; leadership characteristics; managerial certification; structural official Abstrak Latar Belakang : Kepuasan pasien merupakan salah satu indikator penting dalam menilai kualitas pelayanan rumah sakit. Kualitas pelayanan yang mencakup dimensi tangible, reliability, responsiveness, assurance, dan empathy dapat memengaruhi tingkat kepuasan pasien terhadap pelayanan kesehatan yang diberikan. Tujuan : Penelitian ini bertujuan untuk menganalisis kepuasan pasien terhadap pelayanan di Rumah Sakit Al-Irsyad Surabaya Tahun 2025. Metode : Desain penelitian yang digunakan adalah cross sectional dengan jumlah populasi sebanyak 4.875 pasien dan sampel penelitian sebanyak 110 responden yang dipilih menggunakan teknik purposive sampling. Penelitian dilaksanakan pada bulan Juli 20252. Pengumpulan data dilakukan menggunakan kuesioner berdasarkan dimensi kualitas pelayanan (tangible, reliability, responsiveness, assurance, dan empathy). Analisis data dilakukan menggunakan uji Chi-Square dan uji regresi logistik multivariat. Hasil : Hasil analisis statistik menggunakan uji Chi-Square menunjukkan adanya hubungan yang bermakna antara variabel reliability (p=0,021), assurance (p=0,015), dan empathy (p=0,008) dengan kepuasan pasien (p<0,05). Sementara itu, variabel tangible dan responsiveness tidak menunjukkan hubungan yang signifikan. Hasil uji regresi logistik multivariat menunjukkan bahwa faktor yang paling dominan memengaruhi kepuasan pasien adalah empathy (p=0,003; OR=9,472). Kesimpulan : Pihak rumah sakit perlu meningkatkan mutu pelayanan melalui penguatan komunikasi interpersonal, peningkatan perhatian individual kepada pasien, serta peningkatan kompetensi dan sikap profesional tenaga kesehatan dalam memberikan pelayanan yang berorientasi pada kebutuhan pasien. Kata Kunci : Kepuasan pasien, kualitas pelayanan, SERVQUAL, rumah sakit.
Homecare Utilization Funnel among Discharged Patients at University of Airlangga Hospital Elita Novriana Enisa; Djazuly Chalidyanto; Muhammad Ardian Cahya Laksana; Pipit Festi Wiliyanarti
An Idea Nursing Journal Vol. 5 No. 2 (2026)
Publisher : PT.Mantaya Idea Batara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53690/inj.v5i2.854

Abstract

Background: Although homecare is increasingly recognized as an extension of hospital services, limited evidence exists on the operational pathway from identifying potential patients to the actual utilization of homecare following discharge. Objective: to audit the promotion and utilization funnel of Universitas Airlangga Hospital homecare services among discharged patients from July 2025 to March 2026. Methods: This retrospective descriptive operational audit examined aggregate secondary data from daily homecare operational reports at Universitas Airlangga Hospital between July 2025 and March 2026. The daily report served as the unit of analysis rather than individual patients. Variables included the number of potential homecare patients, documented offer status, willingness responses, realized visits, service-unit origin, and service-category mentions. Data were analyzed descriptively using frequencies, percentages, and utilization ratios Result: Over 181 reporting days, 1,007 potential homecare patients and 235 realized homecare visits were identified, corresponding to 23.3 visits per 100 potential patients. In 2025, documented offer status was available for 121 of 656 potential patients (18.4%), of whom 97 (80.2%) had been offered homecare services. Among those offered, 2 (2.1%) were willing to order the service, 94 (96.9%) were still considering, and 1 (1.0%) declined at initial contact. Offer-response variables were not available in the 2026 reporting format. Physiotherapy or medical rehabilitation accounted for the largest proportion of service-category mentions (60.6%), followed by physician or specialist visits (16.5%). Conclusion: Homecare services at Universitas Airlangga Hospital exhibited substantial post-discharge demand; however, incomplete documentation limited the ability to observe the utilization funnel. Implementing a standardized homecare dashboard integrated with discharge planning could enhance monitoring, follow-up, and evaluation of homecare service utilization.
Co-Authors Abd Muhith Absor, Sholihul Ade Susanty Anis Rosyiatul Husna, Anis Rosyiatul Annisa Nurida Annisa, Faida Arief Wibowo Aryunani ., Aryunani Asri asri A`im Matun Nadhiroh Badruli Martati, Badruli Barroqoh, Lu’lu’il Bayhaqi, Muhamad Cahyadi, Rachmad Choliq, Idham Dede Nasrullah Dewi Liesnoor Setyowati Djazuly Chalidyanto Donny Permana Dyah Ning Indra Elita Novriana Enisa Eni Sumarliyah, Eni Fahrudda, Ansarul Firman Firman Hamidah, Hamidah Hari Basuki Notobroto Hikmatul Hasanah Holifah, Nurul Idam Cholic Ira Purnamasari Irma Rofiatin Irwan Syahrir Israfil, Israfil Kusuma Wijaya Ridi Putra Laksana, Muhammad Ardian Cahya Lusinta Dwi Kurniawati Mahmudah Mahmudah Mardiana Mardiana Marini, Gita marini, marini marini Mirrah Samiyah Mochklas, Mochamad Mohammad Risyan Karnain Mudlikah, Siti Muhamad Bayhaqi Muhamad Ilham Hidayatullah Mundakir Musa Ghufron Muzzamil Muzzamil Nadia Febriani Nur Rahmawati Nurma Yuliyanasari, Nurma P, Chlara Yunita Priadi Priadi Rochmi Nurbaiti Rofiqi, Erfan Royyan Salam Selasa, Pius Septian Galuh Winata Setyarini, Endah Setyawati, Putu Mentari Siti Aisyah Siti Ashfiyah Sukadiono, Sukadiono Sukardiono, Sukadiono Sukarjiyah, Waritsah Supatmi Supatmi Suswojo, Heru Uswatun Hasanah Widyaningrum, Mia Rachmi Wintarti, Reni Yenny Rimbawan Yuanita Wulandari Yulianto Yulianto