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All Journal EkoBis ( Ekonomi & Bisnis ) Jurnal Manajemen Terapan dan Keuangan JBTI : Jurnal Bisnis : Teori dan Implementasi Jurnal Ilmiah Ekonomi dan Bisnis Jurnal Manajemen Jurnal Ecodemica : Jurnal Ekonomi Manajemen dan Bisnis Perspektif : Jurnal Ekonomi dan Manajemen Universitas Bina Sarana Informatika MANAJERIAL Kinerja: Jurnal Ekonomi dan Manajemen Akuntabel : Jurnal Ekonomi dan Keuangan Forum Ekonomi : Jurnal Ekonomi, Manajemen dan Akuntansi JURNAL MANAJEMEN Upajiwa Dewantara : Jurnal Ekonomi, Bisnis dan Manajemen Daulat Rakyat J-MAS (Jurnal Manajemen dan Sains) Stability: Journal of Management and Business Jurnal Pendidikan Ekonomi (JURKAMI) EKUITAS (Jurnal Ekonomi dan Keuangan) EBBANK: Jurnal Ilmiah Bidang Ekonomi, Bisnis dan Perbankan Jurnal Perilaku dan Strategi Bisnis JPEK (Jurnal Pendidikan Ekonomi dan Kewirausahaan) TEMALI : Jurnal Pembangunan Sosial MANAJEMEN DEWANTARA Jurnal Ilmiah Edunomika (JIE) International Journal of Economics Development Research (IJEDR) Bisman (Bisnis dan Manajemen): The Journal of Business and Management Jurnal Riset Bisnis dan Manajemen WIDYA MANAJEMEN Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Jurnal Ilmiah Manajemen Kesatuan MANDAR: Management Development and Applied Research Journal Jurnal Manajemen, Ekonomi, Keuangan dan Akuntansi Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Journal of Management and Bussines (JOMB) Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) JURNAL ILMIAH GLOBAL EDUCATION Multidiciplinary Output Research for Actual and International Issue (Morfai Journal) Jurnal Manajemen DIVERSIFIKASI Jurnal Kolaboratif Sains Journal Competency of Business Journal of Economy, Accounting and Management Science (JEAMS) Manajemen : Jurnal Ekonomi Journal of Comprehensive Science Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) Eduvest - Journal of Universal Studies Jurnal Riset Ekonomi dan Akuntansi Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Fokus Bisnis: Media Pengkajian Manajemen dan Akuntansi Proceeding of International Conference on Humanity Education and Society Economic: Journal Economic and Business Manajemen : Jurnal Ekonomi Journal of Ekonomics, Finance, and Management Studies
Henny Welsa
Universitas Sarjanawijaya Tamansiswa
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Pengaruh Daya Tarik Iklan dan Citra Merek Terhadap Minat Beli dan Dampaknya pada Keputusan Pembelian Maskapai Penerbangan Sriwijaya Air: The Influence of Advertising Attractiveness and Brand Image on Purchase Intention and Its Impact on Airline Purchasing Decisions Sriwijaya Air Ahmad Suheri; Henny Welsa; Ignatius Soni Kurniawan
Jurnal Kolaboratif Sains Vol. 5 No. 2: FEBRUARI 2022
Publisher : Universitas Muhammadiyah Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56338/jks.v5i2.2250

Abstract

Penelitian ini bertujuan untuk menguji dan mengetahui signifikansi pengaruh daya tarik iklan dan citra merek pada minat beli serta dampaknya pada keputusan pembelian pada konsumen maskapai penerbangan Sriwijaya Air. Penelitian ini merupakan penelitian kuantitatif dan data primer diambil menggunakan kuesioner yang diambil secara accidental sampling pada 100 responden. Penarikan sampel menggunakan rumus Slovin. Data dikumpulkan melalui survei langsung kemudian diolah menggunakan analisis regresi linear berganda. Hasil penelitian menunjukkan bahwa daya tarik iklan dan citra merek secara parsial berpengaruh positif dan signifikan terhadap minat beli. Daya tarik iklan, citra merek, dan minat beli secara parsial berpengaruh positif dan signifikan terhadap keputusan beli.
Pengaruh Kualitas Produk dan Persepsi Harga Terhadap Kepuasan dan Dampaknya Terhadap Minat Beli Ulang (pada Konsumen Produk Sayuran Cv Tani Organik Merapi Pakem Sleman): The Influence of Product Quality and Price Perception on Satisfaction and Its Impact on Repurchase Interest (on Consumers of Vegetable Products Cv Organic Tani Merapi Pakem Sleman) Burhan Marwanto; Henny Welsa; Ignatius Soni Kurniawan
Jurnal Kolaboratif Sains Vol. 5 No. 2: FEBRUARI 2022
Publisher : Universitas Muhammadiyah Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56338/jks.v5i2.2251

Abstract

Penelitian ini bertujuan menguji signifikansi pengaruh kualitas produk dan persepsi harga terhadap kepuasan konsumen dan dampaknya terhadap minat beli ulang. Penelitian dilakukan pada konsumen produk sayuran CV Tani Organik Merapi, Pakem, Sleman. Penelitian ini bersifat kuantitatif dengan data primer diambil menggunakan survei kuesioner yang diambil secara accidental sampling pada 100 responden. Data dianalisis menggunakan analisis regresi linear berganda. Hasil penelitian menunjukkan bahwa kualitas produk dan persepsi harga berpengaruh positif dan signifikan terhadap kepuasan konsumen. Kualitas produk, persepsi harga, dan kepuasan konsumen berpengaruh positif dan signifikan terhadap minat beli ulang.
Analisis Pengaruh Store Atmosphere dan Perceived Quality terhadap Keputusan Pembelian dan Kepuasan Konsumen di Kedai Kopi (Coffee Wae): Analysis of the Effect of Store Atmosphere and Perceived Quality on Purchase Decisions and Consumer Satisfaction at Coffee Shops (Coffee Wae) Sekar Hapsari; Henny Welsa; Susanto Susanto
Jurnal Kolaboratif Sains Vol. 5 No. 7: JULI 2022
Publisher : Universitas Muhammadiyah Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56338/jks.v5i7.2595

Abstract

Penelitan ini dilaksanakan di coffee shop yang berukuran tidak terlalu besar tetapi ramai dikunjungi pelanggannya. Hal ini menarik perhatian mengingat letaknya bukan berada di lokasi yang strategis. Lokasinya cenderung di pinggir kota Jogja, tepatnya di Jalan Tamantirto No. 451F, Brajan, Kec. Kasihan, Bantul, Daerah Istimewa Yogyakarta. Coffee shop tersebut diberi nama Kedai kopi Coffee Wae. Metode dasar yang digunakan adalah metode diskriptif. Metode pengambilan sampel menggunakan Accindental Sampling dan Purposive Sampling dengan responden yang berjumlah 50. metode analisis menggunakan metode analisis linear berganda dengan uji koefisien determinasi, Uji F, dan uji t parsial. Hasil analisis dari penelitian menunjukan variabel yang berpengaruh signifikan terhadap kepuasan konsumen (α = 0,05) adalah aspek store atmosphere dan perceived quality.
Pengaruh Servicescape dan Kualitas Komunikasi terhadap Loyalitas nasabah melalui Kepuasan nasabah sebagai variabel intervening (studi pada nasabah Bank Tabungan Pensiunan Nasional Kantor Cabang Yogyakarta) Pricilia Sinta Sakinda; Henny Welsa; Muinah Fadhilah
Bisman (Bisnis dan Manajemen): The Journal of Business and Management Vol. 3 No. 2 (2020): Agustus 2020
Publisher : Program Studi Manajemen, Fakultas Ekonomi, Universitas Islam Majapahit, Jawa Timur, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37112/bisman.v3i2.792

Abstract

The purpose of this study was to examine direct and indirect effects of an integrated model of servicescape and communication quality upon customer loyalty, and considered customer satisfaction as intervening variable. This study used a causal design. The main data used in this study are primary data collected through the circulation of questionnaires to the respondents BTPN bank customers in Yogyakarta. The sampling technique using purposive sampling method to determine the sample based on the consideration of researchers. Data Analysis used Partial Least Square (PLS) yaitu SEM berbasis variance, dengan software SmartPLS. Based on the analysis it can be concluded that: the result of study supports the influence of servicescape to customer satisfaction, supports the influence of servicescape to customer loyalty, supports the influence of communication quality to customer satisfaction, supports the influence of communication quality to customer loyalty, supports the influence of customer satisfaction to customer loyalty, supports the influence of servicescape to customer loyalty through customer satisfaction, supports the influence of communication quality to customer loyalty through customer satisfaction.
Analisis Keputusan Pembelian Berbasis Sikap Konsumen Mar’atush Sholihah; Ambar Lukitaningsih; Henny Welsa
Bisman (Bisnis dan Manajemen): The Journal of Business and Management Vol. 3 No. 2 (2020): Agustus 2020
Publisher : Program Studi Manajemen, Fakultas Ekonomi, Universitas Islam Majapahit, Jawa Timur, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37112/bisman.v3i2.793

Abstract

This study to determine the significance of the positive influence of research variables. The variables of this study are ease of access, attractiveness of post massage, responsiveness of service, consumer attitudes and purchasing decisions. The population of this research is Azza Wedding wedding package consumers in 2019. The number of samples in this study 100 respondents were determined using the Slovin method for known population numbers, data collection methods using probability methods and sampling techniques using simple random sampling. The data analysis tool uses a questionnaire. For testing instruments using the SPSS 18.0 program with a significance level of 0.05. Data analysis techniques for indicator testing, model fit testing and hypothesis testing using the Smart PLS 3.0 program The results of this study indicate: 1) ease of access has a positive and significant effect on consumer attitudes, 2) attractiveness of post massage has a positive and significant effect on consumer attitudes, 3) service responsiveness has a positive and not significant effect on consumer attitudes, 4) consumer attitudes have a positive effect and significant on purchasing decisions, 5) ease of access has a positive and significant effect on purchasing decisions, 6) attractiveness of post massage has a positive and not significant effect on purchasing decisions, 7) responsiveness of service has a positive and not significant effect on purchasing decisions, 8) ease of access positive and significant effect on purchasing decisions through consumer attitudes, 9) attractiveness of post massage has a positive and significant effect on purchasing decisions through consumer attitudes, 10) responsiveness of service has a positive and not significant effect on purchasing decisions through attitude consumer.
Pengaruh Commitment, Trust terhadap Customer Satisfaction dan Customer Loyalty Bayu Aprilianto; Henny Welsa; Ida Bagus Nyoman Udayana
Widya Manajemen Vol 4 No 1 (2022): Widya Manajemen
Publisher : UNHI Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32795/widyamanajemen.v4i1.1743

Abstract

The purpose of this study was to determine the analysis of the influence of commitment, trust on customer satisfaction, and customer loyalty in Bento Kopi Yogyakarta. This research is quantitative research. The sample in this study is part of the target population, 100 respondents from Bento Kopi Yogyakarta customers, where the sample is determined by the Slovin formula. Data collection is done by using the method of collecting questionnaires or questionnaires. The data analysis technique used is a regression technique which is supported by the t-test and classical assumptions, the data that has been obtained is processed using SPSS 21. The results of this study indicate that the commitment variable has a positive effect on customer satisfaction based on the t-test with a value of 3,930 with a significance <0.05 so that Ho is rejected and Ha is accepted, the trust variable has a positive effect on customer satisfaction based on the t-test with a value of 8.163 with a significance <0.05 so that Ho is rejected and Ha is accepted, the customer satisfaction variable has a positive effect on customer loyalty based on the t-test with a value of 4.013 with a significance <0.05 so Ho is rejected and Ha is accepted, the commitment variable has a positive effect on customer loyalty based on the t-test with a value of 3.929 with a significance <0.05 so Ho is rejected and Ha is accepted, the trust variable has a positive effect on customer loyalty based on the test td with a value of 2.207 with a significance of <0.05 so that Ho is rejected and Ha is accepted.
Pengaruh Persepsi Harga, Kualitas Produk terhadap Customer Satisfaction dan Keputusan Pembelian Konsumen Mohammad Arief Baehaqi; Ida Bagus Nyoman Udayana; Henny Welsa
Widya Manajemen Vol 4 No 1 (2022): Widya Manajemen
Publisher : UNHI Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32795/widyamanajemen.v4i1.1878

Abstract

This research is survey research, with a quantitative approach. This study aims to determine the relationship between price perception variables, product quality variables, customer satisfaction, and consumer purchasing decisions by conducting a survey of Yogyakarta Indomaret customers. The sample was determined by the Slovin formula. The sampling technique used was simple accidental sampling using a questionnaire. The results of this study indicate that the Price Perception Variable has a significant effect on customer satisfaction based on the t experiment with a potential of 9.488 with a significance of <0.05 resulting in Ho being rejected and Ha accepted. Product quality has a significant effect on Customer Satisfaction because based on the t-test of 2,973 with a significance <0.05, this results in Ho being rejected and Ha being accepted. The customer satisfaction variable has a significant effect on consumer purchasing decisions as evidenced by the t-test with a value of 4.574 with a significance <0.05 which makes Ho rejected and Ha accepted. The price perception variable has a significant effect on consumer purchasing decisions as evidenced by the t-test of 2.127 with a significance <0.05 which resulted in Ho being rejected while Ha was accepted. Product quality has a significant effect on consumer purchasing decisions as evidenced by the t-test of 3.246 with a significance <0.05 which makes Ho rejected while Ha is accepted
PENGARUH BRAND AWARENESS TERHADAP CUSTOMER LOYALTY DENGAN BRAND IMAGE DAN RELATIONSHIP QUALITY SEBAGAI VARIABEL INTERVENING (studi kasus konsumen penjualan sangkar burung Ebod Jaya) Henny Welsa; Ignatius Soni Kurniawan; Fajar Imam Ma&#039;aruf
Jurnal MANAJERIAL Vol 21, No 1 (2022)
Publisher : Universitas Pendidikan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17509/manajerial.v21i1.46886

Abstract

Penelitian ini memiliki tujuan untuk mengetahui pengaruh brand awareness terhadap customer loyality dengan brand image dan relationship quality sebagai variabel intervening pada konsumen penjualan sangkar burung. Penelitian ini menggunakan jenis penelitian survei dengan pendekatan kuantitatif. Sampel yang digunakan 100 responden yang merupakan konsumen sangkar produk dari ebod jaya di Yogyakarta. Teknik pengambilan sampel menggunakan teknik accidental sampling. Pengumpulan data menggunanakn kuesioner dan teknik pengujian data yang digunakan dalam penelitian ini meliputi Uji Validitas menggunakan rumus Product Moment Correlation Pearson dan Uji Reliabilitas menggunakan rumus Cronbach Alpha. Hasil pengujian instrumen menunjukkan uji validitas dinyatakan valid dan uji reliabilitas dinyatakan reliabel. Pada pengujian asumsi klasik, berdistribusi normal, tidak terjadi multikolonieritas dan tidak terjadi heteroskedastisitas. Hasil analisis regresi linier sederhana dan berganda yaitu pada uji T menunjukkan bahwa brand awareness berpengaruh signifikan positif terhadap brand image, brand awareness berpengaruh signifikan positif terhadap relationship quality. Brand awareness tidak berpengaruh signifikan positif terhadap customer loyalty, sedangkan brand image dan relationship quality berpengaruh signifikan positif terhadap customer quality. Hasil uji koefisien determinasi atau R² customer loyality dipengaruhi oleh brand awareness, brand image dan relationship quality.
Pengaruh Sosial Media Marketing dan Kualitas Layanan terhadap Keputusan Pembelian Melalui Minat Beli Konsumen sebagai Variabel Intervening Henny Welsa; Putri Dwi Cahyani; Fernicko Meidyansyah
Al-Kharaj : Jurnal Ekonomi, Keuangan & Bisnis Syariah Vol 5 No 3 (2023): Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah
Publisher : Research and Strategic Studies Center (Pusat Riset dan Kajian Strategis) Fakultas Syariah IAI Nasional Laa Roiba

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (349.416 KB) | DOI: 10.47467/alkharaj.v5i3.1471

Abstract

This study aims to determine the effect of Social Media Marketing (SMM), Service Quality (KL), Consumer Purchase Interest (MBK) on Purchase Decisions (KP) on Instagram 3second Social media. The population used in this study are consumers who have bought 3second products. The sample in this study was 126 respondents using the Non-Probability Sampling technique with a purposive sampling approach (taking samples with certain considerations, with the criteria of respondents who have ever accessed the 3second Instagram social media application. Data was taken using a questionnaire via google form, after the questionnaire results collected, the data was tabulated using MS Excel and analyzed using SPSS version 22. The results of this study indicate that Social Media Marketing (SMM) has no significant positive effect on Purchase Decisions (KP). Service Quality (KL) has a positive and significant effect on Purchase Decisions (KP). Consumer Buying Interest (MBK) has a positive and significant effect on Purchase Decisions (KP). The influence of Social Media Marketing (SMM) on Purchase Decisions (KP) through Consumer Buying Interest (MBK) as an accepted intervening variable. The Influence of Service Quality (KL) on Purchase Decisions (KP) through Consumer Purchase Interest (MBK) as an accepted intervening variable. Keywords: Social Media Marketing; Service Quality; Consumer Buying Interest; Buying decision
Pengaruh online customer review, social media marketing dan kemudahan terhadap keputusan pembelian secara online melalui marketplace Henny Welsa; Putri Dwi Cahyani; Muhammad Alfian
JURNAL MANAJEMEN Vol 14, No 2 (2022): Juni
Publisher : Faculty of Economics and Business Mulawarman University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30872/jmmn.v14i2.11038

Abstract

Tujuan penelitian untuk mengetahui pengaruh online custumer review, social media marketing dan kemudahan terhadap keputusan pembelian secara online melalui marketplace Shopee. Penelitian ini merupakan penelitian kuantitatif. Populasi sasaran adalah masyarakat di Yogyakarta yang pernah berbelanja secara online pada marketplace Shopee. Sampel penelitian adalah 100 responden. Metode pengumpulan data menggunakan metode angket, sedangkan teknik analisis data menggunakan analisis regresi berganda dan uji asumsi klasik yang terdiri dari uji normalitas, uji multikolinearitas, dan uji heteroskedastisitas. Hasil analisis menunjukkan bahwa (1) online customer review berpengaruh positif terhadap keputusan pembelian secara online dengan nilai thitung = 2,210 rtabel = 1,987 dengan nilai signifikansi 0,029 0,05. (2) Social media marketing berpengaruh positif terhadap keputusan pembelian dengan nilai thitung = 3,166 rtabel = 1,987 dengan dengan nilai signifikansi 0,002 0,05. (3) Kemudahan berpengaruh positif terhadap keputusan pembelian dengan nilai thitung = 2,755 rtabel = 1,987 dengan nilai signifikansi 0,000 0,05. (4) Online customer review, social media marketing dan kemudahan  berpengaruh secara simultan terhadap keputusan pembelian secara online dengan nilai Fhitung sebesar 69,671 dengan nilai signifikasi 0,000 0,05.
Co-Authors Agung Nugroho, Erwin Hanggoro Agus Dwi Cahya Agus Dwi Cahya Agus Dwi Cahyo Ahmad Suheri Ambar Lukitaningsih Amelia, Stephanie Ariyanto Ariyanto Armada, Armada Arohman Arohman Azie Aenun Nazib, M. Bayu Aprilianto Bernadetta Diansepti M Budi Setiawan Burhan Marwanto Cahya, Agus Dwi Dwi Cahyati, Ratih Nur Chandra Kirana, Kusuma David Setiawan Detuage, Nuraisyah Vilda Agustin Diansepti Maharani, Bernadetta Diki Ramadhan Dinda Dwi Jayanti Dwi Cahya, Agus Emil Salim Fadillah, Muinah Fahrurozi Ibnu Faiz Fajar Imam Ma&#039;aruf Fajarningrum, Ani Rizky Farhan Falah Fauzi, Latiffah Ulul Felinda Astuti Fernicko Meidyansyah Firmansah, Laila Nurul Galih Kristian Gendro Wiyono Gilang Purnama Putri Ho, Riska Sri Pertiwi Hutami, Lusia Tria Hatmani Hutami, Lusia Tria Hatmanti Ida Bagus Nyoman Udayana Ignatius Soni Kurniawan Ignatius Soni Kurniawan Ignatius Soni Kurniawan Ignatius Soni Kurniawan Irma wati Ishak genius oberio Jatiningsih, Alfiani Jayanti, Dinda Dwi Jodi Safutra Julfaturrahman, Julfaturrahman Kholiqun Nur Ramadhan Khusna Indah Wijayanti Kirana, Kusuma Candra Kristian, Galih Kurniasari Tripambudi Kurniawan, Risfan Nova Kusuma Chandra Kirana Kusuma Chandra Kirana Kusuma Chandra Kirana, Kusuma Chandra Lahura, Armando Lamere, Lukas Latifah Latifah Latiffah Ulul Fauzi Lisnaini, Ratna Lukas Lamere Lusia Tria Hatmanti Hutami M. Thomi Sirojudin Maharani, Bernadetta Diansepti Maharani, Bernedetta Diansepti Mar'un, Nurtrisnawati maratush sholihah Marella Festirari Sasangka Mar’atush Sholihah Mean, Paulus Mohammad Arief Baehaqi Muhamad Khoironi Muhammad Alfian Muinah Fadhilah Muinah Fadhilah Muinah Fadhilah, Muinah Neneng Hardianti Nika Irawati Niken Lifi Pratika Nirma Nirma Nonik Kusuma Ningrum Nonik Kusuma Ningrum Nosya Hestina Wati Nur Dianah Oktamia Asri Ivo Pamungkas, Linda Paulus Mean Perdana, Wahyu Goesty Perdana Pratika, Niken Lifi Prawita, Dika Prayekti, Prayekti Pricilia Sinta Sakinda Purnama, Candra Kiki Putri Dwi Cahyani Putri Dwi Cahyani Putri Dwi Cahyani, Putri Dwi Putri Nugraheni Cahyaningsih Ratna Lisnaini Rejeki Sekar Dwifa Rejeki Sekar Dwifa Reni Suci Wahyuni Richardus Mosa Leke Risang Bagus Hastungkara Aji Risang Nagar Riyana Riyana Rohandi Mutaqin Sabrina, Dira Sandika Purnama Putri Sekar Dwifa, Rejeki Sekar Hapsari Selastri Niati Siahaan Sella Saputri Setyaji, Meirino Siti Malikhah Sodik, Muhammat Fajar Sofyan Nurcahyo SRI LESTARI Suharti Suharti Susanto Susanto Susanto Susanto Susanto Susanto Sutiyati Sutiyati* Syamsul Hadi Utama, Rizky Luhung Wadia Utami , Rahmah Esti Utami, Kesti Ayu Utami, Lusia Tria Hatmanti Vinda, Galuh Gian Wahyu Saputri, Febriani Widiya Saputri Wulandari, Destri Yase, Wayan Yarte Yudanto, Andreas Adri