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All Journal JAM : Jurnal Aplikasi Manajemen Majalah Kulit, Karet, dan Plastik Upajiwa Dewantara : Jurnal Ekonomi, Bisnis dan Manajemen Daulat Rakyat Jurnal Riset Ekonomi dan Bisnis Adbis : Jurnal Administrasi dan Bisnis Jurnal Pengabdian Kepada Masyarakat Journal of Management, Accounting, General Finance and International Economic Issues (MARGINAL) Dharma: Jurnal Pengabdian Masyarakat Innovative: Journal Of Social Science Research Jurnal Riset Manajemen dan Ekonomi Jurnal Ilmiah Ekonomi dan Manajemen Ebisnis Manajemen Jurnal Media Akademik (JMA) Jurnal Akuntansi, Perpajakan dan Auditing JURNAL RUMPUN MANAJEMEN DAN EKONOMI PENG: Jurnal Ekonomi dan Manajemen Jurnal Pengabdian Kepada Masyarakat Jurnal Aplikasi Bisnis Ekopedia: Jurnal Ilmiah Ekonomi Jejak digital: Jurnal Ilmiah Multidisiplin Proceeding Maritime Business Management Conference Jurnal Kajian Bimbingan dan Konseling Jurnal Riset dan Inovasi Manajemen
Musthofa Hadi
Politeknik Negeri Malang
Religion Humanities Chemistry Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Public Health Social Sciences Other

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KETRAMPILAN KEWIRAUSAHAAN SEBAGAI PEMBERDAYAAN POTENSI ANAK ASUH YAYASAN PANTI ASUHAN KRISTEN JAWA TIMUR DI MALANG Tri Ist. Wardani; Asminah Rachmi; Musthofa Hadi; Tri Ramadani A; Dwi Sudjanarti; Umi Khabibah
Jurnal Pengabdian kepada Masyarakat Vol. 7 No. 2 (2020): JURNAL PENGABDIAN KEPADA MASYARAKAT 2020
Publisher : P3M Politeknik Negeri Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The purpose of this PkM activity is to empower the potential of foster children (girl) of the East Java Christian Orphanage Foundation as the target audi ences to spark motivation and creativity so that they become independent individuals. Empowerment is carried out by providing entrepreneurship skills training. The material studied is Basic Knitting using the Single Crochet Stitch, Half Double Crochet Stitch and Double Crochet Stitch technique to create a Semi Solid Granny Square pattern which will produce a product in the form of a Tote Bag. PkM activities are divided into 3 modules, the first is theoretical briefing about the objectives, benefits and tips, as well as the importance of having an entrepreneurial spirit and high motivation to learn various kinds of skills, the second is a theoretical explanation of basic knitting techniques / Crocheting and the Semi Solid Granny Square pattern for making Tote Bags, and the third practice and practice to produce a product that is worth selling so that it can be marketed so that it can help with economic problems and welfare in their families. From the training that was held for 2 days, and assistance for independent learning online through Whatsapp media to 10 foster children (girl), 4 gilrs were successful with their commitment to produce the final product in the form of a Tote Bag, even 1 of them managed to enrich and sharpen her own skills by combining the thread color in the final product. Based on the results of the evaluation, it can be concluded that the training ran smoothly and effectively and brought benefits, because the target audiences could absorb the knowledge conveyed and was able to produce the finished product as targeted from the start.
BIMBINGAN DAN PENYULUHAN TENTANG PENTINGNYA KEWIRAUSAHAAN BERBASIS MORAL ETIKA DAN MANAJEMEN KAS PADA JAMAAH MASJID ASY SYUHADA MALANG Joko Samboro; Heru Utomo; Abdullah Helmy; Maskur Maskur; Musthofa Hadi
Jurnal Pengabdian kepada Masyarakat Vol. 8 No. 1 (2021): JURNAL PENGABDIAN KEPADA MASYARAKAT 2021
Publisher : P3M Politeknik Negeri Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33795/jabdimas.v8i1.114

Abstract

The purpose of this service is to find the problems faced by the ASY SYUHADA congregation and congregation RT. 6 RW. 7 Sudimoro, Kel. Mojolangu, Kec. Lowokwaru Malang City and at the same time provide the right solution in order to achieve increased knowledge and capabilities in the operational field, especially in the field of entrepreneurship, namely starting before carrying out activities, with aspects of intention in entrepreneurship, then during activities, namely in terms of the importance of moral ethics in entrepreneurship and also given examples of the character of the Prophet Muhammad in trading, service quality and also selling techniques, which ended with an agreement or better known as a deal and marked by a handshake, so that work is not only profitable, but also gets blessings. Thus this activity can improve skills, both soft skills, especially in entrepreneurship and in cash managementThe methods used are: observation, to observe the activities carried out both in the economic and socio-religious fields, then interviews, explored to find problems and solutions that will be offered and simulations, to find the most suitable alternative in order to market goods more effectivelyThe findings are that guidance and training on: practical moral-ethical-based entrepreneurship and discussions about experience and how to manage cash well. well done
BIMBINGAN DAN PENYULUHAN TENTANG PENTINGNYA LOYALITAS PELANGGAN MELALUI KUALITAS PELAYANAN PADA BENGKEL SUDIMORO DIESEL DI MALANG Joko Samboro; Zubaidi Zubaidi; Abdullah Helmy; Yosi Afandi; Musthofa Hadi
Jurnal Pengabdian kepada Masyarakat Vol. 10 No. 2 (2023): JURNAL PENGABDIAN KEPADA MASYARAKAT 2023
Publisher : P3M Politeknik Negeri Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33795/abdimas.v10i2.3879

Abstract

The purpose of this PKM is to find the problems faced by the Sudimoro Diesel workshop business on Jalan Sudimoro Dalam No.35 RT.6 RW.7 Sudimoro, Kel. Mojolangu, Kec.Lowokwaru Malang City and at the same time provide the right solutions in order to achieve increased knowledge and skills in the field operational, especially in the field of marketing management, especially Service Quality and Customer Loyalty. The methods used are: observation, to observe activities carried out both in the field of marketing, then interviews, explored to find problems and solutions that will be offered and simulations, to find the most appropriate alternative to market goods more effectively. With the completion of this service program, entrepreneurs are expected to pay attention to how to make customers satisfied, then customers voluntarily recommend to others, and customers will return to the garage, if in the future they have problems with their cars, Partners are expected to pay attention to aspects of service quality, such as: appearance when serving customers, especially the clothes still haphazard, then given a uniform, there is no place to sit/wait then made a place.
Pengaruh Digitalisasi, Keamanan Dokumen dan Efisiensi Kerja terhadap Kinerja Tata Kelola Dokumen Joni Dwi Pribadi; Permanasari, Kartika Indah; Utaminingsih, Arni; Hadi, Musthofa; Fadilah, Zakiah Nur
JURNAL RISET MANAJEMEN DAN EKONOMI (JRIME) Vol. 1 No. 4 (2023): OKTOBER: JURNAL RISET MANAJEMEN DAN EKONOMI
Publisher : Institut Teknologi dan Bisnis (ITB) Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54066/jrime-itb.v1i4.859

Abstract

Document governance is an effort to organize documents well, neatly and systematically in accordance with applicable regulations and the needs of each organization. Good document governance can be seen from several perspectives, and this research uses digitalization, document security and work efficiency to measure it. This research uses an explanatory approach, which explores data by distributing questionnaires. Respondents in this research were alumni of the Department of Business Administration, Politeknik Negeri Malang, who had careers in government agencies, higher education institutions, state-owned enterprises and private companies who were members of the alumni group of the Department of Business Administration. Respondents were 86 people and were analyzed statistically using SEM PLS. The research results show that all the hypotheses developed were declared accepted, both for the direct relationship between digitalization, document security and work efficiency on document governance, as well as for the indirect relationship between digitalization on document governance and document security and work efficiency as the intervening.
Pengaruh e-Trust, e-Service Quality, dan Minat Pembelian Terhadap Keputusan Pembelian Menggunakan Shopeepaylater di Platform e-Commerce Shopee. Syafira Aisya Nurinda; Musthofa Hadi
JURNAL RUMPUN MANAJEMEN DAN EKONOMI Vol. 1 No. 1 (2024): Maret
Publisher : CV. KAMPUS AKADEMIK PUBLISHING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61722/jrme.v1i1.1156

Abstract

Saat ini, Shopee berinovasi untuk mendapatkan e-Trust, e-Service Quality maupun meningkatkan minat pembelian konsumen melalui shopeepaylater. Sehingga penelitian ini bertujuan untuk mengetahui pengaruh e-Trust, e-Service Quality dan minat pembelian terhadap keputusan pembelian menggunakan shopeepaylater di platform e-Commerce shopee. Penelitian ini merupakan penelitian kuantitatif dengan populasi Mahasiswa Program Studi D-IV Manajemen Pemasaran Politeknik Negeri Malang. Data dikumpulkan dengan cara menyebar kuesioner atau angket kepada 75 responden menggunakan teknik Non-Probability Sampling dengan pendekatan Purposive Sampling. Dari hasil penelitian ini dapat disimpulkan bahwa Mahasiswa Program Studi D-IV Manajemen Pemasaran Politeknik Negeri Malang melakukan keputusan pembelian menggunakan shopeepaylater di platform e-Commerce shopee dengan mempertimbangan e-Trust, e-Service Quality, dan Minat Pembelian.
Pengaruh Customer Experience dan Brand Trust Terhadap Customer Loyalty Pada Produk Implora di Aster Kosmetik Malang Nabila Chika Amanda, Firsa; Maskan, Mohammad; Hadi, Musthofa
PENG: Jurnal Ekonomi dan Manajemen Vol. 2 No. 2 (2025): April-Juni, Development Economics and Regular Economics
Publisher : Teewan Journal Solutions

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62710/a3bfaa91

Abstract

For companies, customer experience is very important because it can influence customer perceptions. Another factor is brand trust, whichh describes the extent to which consumers feel confident in a product. This research aims to find out how customer experience and brand trust influence customer loyalty. This research is quantitative research with the variables customer experience, brand trust and customer loyalty. Purposive sampling technique was used as a data collection technique through questionnaires and as many as 100 respondents. Data analysis uses multiple linear regression analysis. Based on the results of partial simultaneous hypothesis testing, it shows that customer experience and brand trust have a positive and significant influence on customer loyalty to Implora products at Aster Cosmetics Malang. Based on the results of this research, it can be concluded that positive customer experience and good brand trust are one of the reasons for customer loyalty.
PENGARUH LOKASI DAN KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN (STUDI KASUS PELANGGAN OPTIMAL FOTOCOPY MALANG) Rafilah Putri Adibah; Musthofa Hadi; Achmad Zaini
Jurnal Media Akademik (JMA) Vol. 2 No. 12 (2024): JURNAL MEDIA AKADEMIK Edisi Desember
Publisher : PT. Media Akademik Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62281/v2i12.1426

Abstract

Orientasi terhadap pelanggan adalah pendekatan dan strategi pelayanan bisnis yang berusaha penempatan kebutuhan pelanggan di atas kebutuhan bisnis. Pengusaha menginginkan pelanggan untuk kembali lagi untuk mendapatkan layanan yang sama atau lebih. Pelanggan puas dikarenakan kebutuhannya terpenuhi yaitu jasa atau produk yang diterima sepadan dengan kontribusi yang dilakukan. Kepuasan pelanggan adalah evaluasi dengan sadar atau penilaian kognitif menyangkut kinerja jasa relatif bagus atau buruk atau produk bersangkutan cocok atau tidaknya dengan tujuan dan atau pemakaiannya. Dampak kepuasan pelanggan ditengarai menjadikan fluktuasi omzet usaha Optima Fotocopy Malang pada trimester ketiga 2025. Penelitian ini bertujuan untuk mengetahui pengaruh Lokasi dan Layanan Kualitas terhadap Kepuasan Pelanggan pada Optima Fotocopy Malang dengan menggunakan metode penelitian kuantitatif. Teknik analisis data yang digunakan untuk menguji hipotesis adalah analisis deskriptif dan regresi linier berganda. Dalam pengambilan data dengan menyebarkan kuesioner pada sampel penelitian ini berjumlah 95 responden menggunakan teknik penentuan sampel dengan pertimbangan tertentu atau non-probability purposive sampling. Berdasarkan temuan penelitian disimpulkan secara parsial dan simultan variabel lokasi dan kualitas pelayanan berpengaruh sangat kuat terhadap variabel kepuasan pelanggan Optimal Fotocopy Malang. Rerata indikator pelanggan akan berkunjung kembali sebesar 4,34, kesesuaian harapan 4,28, dan bersedia untuk merekomendasikan sebesar 4,31 karena beberapa faktor seperti tempat tunggu, parkir, dan kelengkapan peralatan penunjang. Diharapkan perusahaan memperhatikan penampilan atau pakaian yang digunakan oleh pegawai, dalam hal ini pengelola dapat memberikan seragam khusus bagi para pegawai.
Pengaruh Ukuran Perusahaan, Profitabilitas, Likuiditas, dan Umur Perusahaan Terhadap Islamic Social Reporting Musthofa Hadi; Prihatni, Rida; Susanti, Santi
Jurnal Akuntansi, Perpajakan dan Auditing Vol. 6 No. 1 (2025): Jurnal Akuntansi, Perpajakan dan Auditing
Publisher : LPPM Universitas Negeri Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21009/japa.0601.04

Abstract

This study aims to determine the effect of company size, profitability, liquidity, and company age on Islamic Social Reporting (ISR). The study utilizes quantitative methods and employs regression analysis to analyze data collected from purposive sampling and use non participant observation. The results of the study indicate that the company size has impact ISR practices, profitability has impact ISR practices, liquidity has not impact ISR practices, company age has impact ISR practices.
PENGARUH VIRAL MARKETING DAN E-WORD OF MOUTH TERHADAP KEPUTUSAN PEMBELIAN DI CAFE KIOS MERA KAJOETANGAN KOTA MALANG Moh. Rifqi Riyansyah; Musthofa Hadi; Arni Utamaningsih
Proceeding Maritime Business Management Conference MBMC: Proceeding Maritime Business Management Conference 2024
Publisher : Program Studi D4-Manajemen Bisnis, Jurusan Teknik Bangunan Kapal, Politeknik Perkapalan Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33863/mbmc.v3i1.3241

Abstract

Persaingan bisnis di era digital saat ini mengharuskan setiap pelaku usaha melakukan inovasi dengan memanfaatkan teknologi untuk memperluas pemasaran dan meningkatkan penjualan. Berdasarkan pengamatan, Cafe Kios Mera yang berada di dalam sebuah gang kecil dikawasan Kampung Heritage Kajoetangan Kota Malang pengunjungnya cukup ramai. Penelitian ini bertujuan untuk mengetahui dan menjelaskan pengaruh viral marketing dan e-word of mouth terhadap keputusan pembelian di Cafe Kios Mera Kajoetangan Kota Malang. Penelitian ini menggunakan pendekatan kuantitatif dengan tipe penelitian explanatory research. Teknik pengambilan sampel yang digunakan yaitu purposive sampling dengan menyebarkan kuesioner secara langsung kepada 100 orang dengan kriteria konsumen yang pernah melakukan pembelian dan pernah mengetahui konten di media sosial terkait Cafe Kios Mera. Teknik analisis data yang digunakan adalah regresi linier berganda dan uji hipotesis. Hasil penelitian ini menunjukkan bahwa besarnya kontribusi variabel viral marketing dan e-word of mouth terhadap keputusan pembelian adalah sebesar 47,5% sedangkan sisanya sebesar 52,5% dipengaruhi oleh variabel lain yang tidak dibahas dalam penelitian ini. Hasil uji hipotesis yang dilakukan, variabel viral marketing dan e-word of mouth secara parsial berpengaruh positif dan signifikan terhadap keputusan pembelian. Viral marketing dan e-word of mouth secara simultan berpengaruh positif dan signifikan terhadap keputusan pembelian di Cafe Kios Mera.Hasil penelitian ini dapat disimpulkan bahwa viral marketing dan e-word of mouth berpengaruh terhadap keputusan pembelian di Cafe Kios Mera Kajoetangan Kota Malang. Cafe Kios Mera diharapkan dapat memperhatikan waktu peluncuran informasi serta lebih aktif dalam menanggapi komentar konsumen di media sosial terkait varian produk, kualitas dan harga produk sehingga terdapat komunikasi antara penjual dan pembeli.
PENGARUH WORD OF MOUTH DAN BRAND AWARENESS TERHADAP MINAT BELI KONSUMEN PRODUK SEPATU VENTELA DI KOTA MALANG (STUDI PADA MAHASISWA DI POLITEKNIK NEGERI MALANG) Rafi Dwi Novianto; Musthofa Hadi
JURNAL ILMIAH EKONOMI DAN MANAJEMEN Vol. 3 No. 5 (2025): JURNAL ILMIAH EKONOMI DAN MANAJEMEN (JIEM) Mei
Publisher : CV. KAMPUS AKADEMIK PUBLISING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61722/jiem.v3i5.4479

Abstract

Persaingan bisnis antara sepatu lokal dengan sepatu import terus mengalami peningkatan, bisnis sepatu lokal yang terus berkembang adalah Sepatu Ventela. Penelitian ini bertujuan untuk mengetahui dan menganalisis word of mouth dan brand awareness terhadap minat beli konsumen Sepatu Ventela di Kota Malang. Penelitian ini menggunakan metode kuantitatif. Teknik pengumpulan data menggunakan kuisioner yang disebarkan secara langsung pada 100 mahasiswa Politeknik Negeri Malang, dengan teknik purposive sampling. Teknik analisis data yang digunakan analisis regresi berganda dan uji hipotesis. Berdasarkan termuan penelitian disimpulkan secara parsial dan simultan word of mouth dan brand awareness berpengaruh terhadap minat beli konsumen. Sepatu Ventela diharapkan terus membuat promosi yang menarik agar tetap menjadi bahan perbincangan perbincangan dan terus melakukan inovasi dan kolaborasi dengan para entertainer terkenal untuk dapat terus meningkatkan kesadaran merek masyarakat mengenai Sepatu Ventela.
Co-Authors Abdul Waris Abdullah Helmy Abdullah Helmy Achmad Sudiro Achmad Zaini Achmad Zaini Ainul Yaqin Al Akbar, Muhammad Naufal Alifia Putri Kusumawardhani Amara Puteri Wahyuning Ratih Ardani, Firda Arjo, Tri Ramadani Arni Utamaningsih Asminah Rachmi Asminah Rachmi Ayu Sulasari Bambang Priyono Budhi, Heady Erdyanto Dina Ananta Syafalia Djumilah Zain Drs. Joko Samboro Dwi Sudjanarti DWI SURYANTO Dwi Wahini Nurhajati Ellyn Eka Wahyu Erlangga Andi Sukma Fadilah, Zakiah Nur Farika Nikmah Fitria, Lailatul Fonny Thasia Arsetya Fullchis Nurtjahyani Helmy, Abdullah Heru Utomo Heru Utomo Hidayatinnisa', Nurul Ita Rifani Permatasari Joko Samboro Joni Dwi Pribadi Joni Dwi Pribadi Joni Dwi Pribadi Kartika Indah Permanasari Kartika Indah Permanasari Lalu Muhammad Reza Wardhana LINA BUDIARTI Lina Budiarti M Maskan Makkiyah, Makkiyah Maliki, Alexander Ahadiin Caesar Abdul Maskan, M. Maskur - Maskur, M Moh. Rifqi Riyansyah Mohammad Maskan Mohammad Maskan, Mohammad Muhammad Aditya Muhammad Iqbal Nabila Chika Amanda, Firsa Nikmah, Farika Nilawati Fiernaningsih Palupi, Ratnaning Pramono Pramono Prayitno Prayitno Pudji Herijanto Rachma Bhakti Utami Rafi Dwi Novianto Rafilah Putri Adibah Rahardika, Safirah Putri Rena Feri Wijayanti Rida Prihatni Rizky Kurniawan Murtiyanto Samboro, Joko Sanita Dhakirah Sanjiwani, Sitarestu Santi Susanti, Santi Santoso, Eko Boedi Siti Patimah Sri Nadilah Suprapto Suprapto Syafira Aisya Nurinda TC Bambang Supriyono Tri Ist. Wardani Tri Istining Wardani Tri Ramadani A Ulfa Ayu Andira Umi Khabibah Utaminingsih, Arni V Sri Pertiwi Rumiyati Wildan Habibie Abdullah Yosi Afandi Zubaidi Zubaidi