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All Journal Jurnal Pendidikan Vokasi Jurnal Kajian Manajemen Bisnis Al Ishlah Jurnal Pendidikan SELAPARANG: Jurnal Pengabdian Masyarakat Berkemajuan Scientific Journal of Reflection : Economic, Accounting, Management and Business JURNAL PENDIDIKAN TAMBUSAI Jurnal EDUTECH Undiksha Journal on Education International Journal of Educational Dynamics (IJEDS) JOURNAL OF SCIENCE AND SOCIAL RESEARCH Performance Jurnal Teknologi Informasi dan Pendidikan EDUTEC : Journal of Education And Technology Jurnal Pendidikan dan Keluarga Jurnal Ecogen Jurnal Kajian Manajemen dan Wirausaha Jurnal Manajemen Pendidikan dan Ilmu Sosial (JMPIS) Jurnal Kesehatan Tambusai Mosharafa: Jurnal Pendidikan Matematika Operations Management and Information System Studies Marketing Management Studies Jurnal Tata Rias dan Kecantikan Jurnal Locus Penelitian dan Pengabdian Florona : Jurnal Ilmiah Kesehatan Ranah Research : Journal of Multidisciplinary Research and Development Mutiara: Multidiciplinary Scientifict Journal Jurnal Penelitian Pendidikan Indonesia JRTI (Jurnal Riset Tindakan Indonesia) Journal of Educational and Learning Studies
Rahmiati Rahmiati
Universitas Negeri Padang
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Evaluasi Instrumen Pengukuran Kinerja Karyawan menggunakan Analisis Validitas dan Reliabilitas pada Tour and Travel Haji dan Umroh Puan Nabilla; Rizky Hariyanto; Fahmi Mardiah; Ernawati Ernawati; Yuliana Yuliana; Rahmiati Rahmiati
SCIENTIFIC JOURNAL OF REFLECTION : Economic, Accounting, Management and Business Vol. 9 No. 2 (2026): SCIENTIFIC JOURNAL OF REFLECTION: Economic, Accounting, Management, & Business
Publisher : Sekolah Menengah Kejuruan (SMK) Pustek

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37481/sjr.v9i2.1397

Abstract

The Hajj and Umrah travel service industry relies heavily on employee performance to deliver professional and high-quality services. However, accurate performance evaluation requires measurement instruments that are empirically validated and reliable. The main problem addressed in this study is the lack of empirical evidence regarding the validity and reliability of employee performance and work motivation measurement instruments used in Hajj and Umrah travel companies. This study aims to examine the validity and reliability of the measurement instruments for employee performance and work motivation. A quantitative descriptive approach was employed. Data were collected using a five-point Likert scale questionnaire distributed to 32 employees. The instrument was developed based on Robbins’ (2006) performance indicators, Moeheriono’s (2012) contextual performance concept, and Self-Determination Theory proposed by Deci and Ryan (2017). Data analysis was conducted using Pearson Product Moment validity testing and Cronbach’s Alpha reliability testing with IBM SPSS. The results indicate that all 24 questionnaire items are valid, with correlation coefficients exceeding the r-table value (0.349) and statistically significant at ? = 0.05. The reliability test produced a Cronbach’s Alpha value of 0.940, indicating very high internal consistency. These findings confirm that the instrument is valid, reliable, and appropriate for measuring employee performance and work motivation in Hajj and Umrah travel service companies.
A Chatbot-Based Expert System for Supporting Conceptual Understanding in DC Circuit Analysis: Development and Evaluation in Electrical Engineering Education Benny Haposan Sianipar; Alifah Bigum Nabila; Usmeldi Usmeldi; Rahmiati Rahmiati
AL-ISHLAH: Jurnal Pendidikan Vol 18, No 3 (2026): In Progress September 2026
Publisher : STAI Hubbulwathan Duri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35445/alishlah.v18i3.9817

Abstract

This study addresses the limited development of chatbot-based expert systems that integrate rule-based reasoning and conceptual guidance for direct current (DC) circuit analysis learning in electrical engineering education. The study aimed to develop and evaluate a chatbot-based expert system designed to support students’ conceptual understanding of DC circuit analysis. A Research and Development (RD) approach employing the 4D model (Define, Design, Develop, Disseminate) was applied in this study. The effectiveness evaluation used a one-group pretest–posttest design involving 25 undergraduate students from an Electrical Engineering Education program. The developed system was validated by one electrical engineering expert and two educational media experts before implementation. The validation results showed high validity across all evaluated aspects, with Aiken’s V values categorized as very valid. The practicality test indicated that the system was highly practical, achieving a mean score of 4.32 out of 5.00 (86.3%). The effectiveness test showed improvement in students’ learning outcomes, reflected by a normalized gain (N-gain) score of 0.32 in the moderate category. In addition, the paired sample t-test demonstrated a statistically significant difference between pretest and posttest scores (p 0.001). Although the study was conducted with a limited sample and without a control group, the findings indicate that the chatbot-based expert system showed potential to support students’ conceptual understanding and procedural learning in DC circuit analysis. This study contributes to the development of AI-assisted learning media in vocational and engineering education, particularly in supporting interactive and concept-oriented learning environments.
PENGARUH E-SERVICE QUALITY TERHADAP KEPERCAYAAN DAN KEPUASAN PENGGUNA GEN Z PADA E-WALLET SHOPEEPAY DI SUMATERA BARAT Hasan; Rahmiati
JOURNAL OF SCIENCE AND SOCIAL RESEARCH Vol. 9 No. 3 (2026): June 2026
Publisher : Smart Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54314/jssr.v9i3.6623

Abstract

Abstract: This study aims to examine the effect of E-Service Quality on E-Trust and E-Satisfaction among Generation Z ShopeePay users in West Sumatra, as well as to investigate the mediating role of E-Trust in the relationship between E-Service Quality and E-Satisfaction. This research employed a quantitative approach using a survey method. Data were collected through an online questionnaire distributed to 400 respondents selected using purposive sampling. The data were analyzed using the Partial Least Squares Structural Equation Modeling (PLS-SEM) approach with SmartPLS 4 software. The results revealed that E-Service Quality has a positive and significant effect on E-Trust (β = 0.582; p < 0.001) and E-Satisfaction (β = 0.359; p < 0.001). Furthermore, E-Trust was found to have a positive and significant effect on E-Satisfaction (β = 0.363; p < 0.001). The mediation analysis indicated that E-Trust partially mediates the relationship between E-Service Quality and E-Satisfaction, with an indirect effect value of 0.211 (p < 0.001). These findings suggest that improving electronic service quality can enhance user satisfaction both directly and indirectly through increased user trust in ShopeePay. This study contributes to the digital marketing and consumer behavior literature and provides practical insights for digital wallet service providers in improving service quality, strengthening user trust, and increasing customer satisfaction. Keywords: E-Service Quality, E-Trust, E-Satisfaction, ShopeePay, Gen Z.   Abstrak: Penelitian ini bertujuan untuk menganalisis pengaruh E-Service Quality terhadap E-Trust dan E-Satisfaction pengguna e-wallet ShopeePay dari kalangan Generasi Z di Sumatera Barat serta menguji peran mediasi E-Trust dalam hubungan tersebut. Penelitian menggunakan pendekatan kuantitatif dengan metode survei melalui penyebaran kuesioner secara daring kepada 400 responden yang dipilih menggunakan teknik purposive sampling. Data dianalisis menggunakan metode Partial Least Squares Structural Equation Modeling (PLS-SEM) dengan bantuan perangkat lunak SmartPLS 4. Hasil penelitian menunjukkan bahwa E-Service Quality berpengaruh positif dan signifikan terhadap E-Trust (β = 0,582; p < 0,001) dan E-Satisfaction (β = 0,359; p < 0,001). Selain itu, E-Trust juga berpengaruh positif dan signifikan terhadap E-Satisfaction (β = 0,363; p < 0,001). Hasil pengujian mediasi menunjukkan bahwa E-Trust mampu memediasi secara parsial pengaruh E-Service Quality terhadap E-Satisfaction dengan nilai pengaruh tidak langsung sebesar 0,211 (p < 0,001). Temuan ini mengindikasikan bahwa peningkatan kualitas layanan elektronik mampu meningkatkan kepuasan pengguna secara langsung maupun melalui peningkatan kepercayaan pengguna terhadap ShopeePay. Penelitian ini memberikan kontribusi empiris dalam pengembangan literatur pemasaran digital dan dapat menjadi bahan pertimbangan bagi penyedia layanan dompet digital dalam meningkatkan kualitas layanan, membangun kepercayaan, serta meningkatkan kepuasan pengguna. Kata kunci: E-Service Quality; E-Trust; E-Satisfaction; ShopeePay; Gen Z; Sumatera Barat
Professional Ethics Understanding and Professionalism Attitude of Prospective Make-Up Artist Students Aisi Susanti; Rahmiati Rahmiati
Jurnal Locus Penelitian dan Pengabdian Vol. 5 No. 8 (2026): JURNAL LOCUS: Penelitian dan Pengabdian
Publisher : Riviera Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58344/locus.v5i8.6235

Abstract

Rising demand for make-up artist (MUA) services has pushed clients to expect more than technical skill ethical, professional conduct now matters just as much. Yet a preliminary survey found that prospective MUAs often struggle with punctuality, client communication, and tool hygiene, prompting this inquiry into whether their grasp of professional ethics shapes how professionally they behave. Using a quantitative descriptive design, this study surveyed 124 Cosmetology and Beauty students (2022-2023 cohorts) at Universitas Negeri Padang, selected via the Slovin formula and proportionate stratified random sampling. A validated, reliable Likert questionnaire supplied the data, which were tested for normality and linearity before running simple linear regression, a t-test, and the coefficient of determination. Both variables scored in the good category (ethics understanding: M = 91.49, SD = 18.85; professionalism attitude: M = 62.38, SD = 12.90). Regression yielded Y = 15.845 + 0.509X (t = 12.266, p < .001), with ethics understanding explaining 55.2% of the variance in professionalism attitude (R² = .552) a significant, positive relationship that underscores the need for sustained ethics instruction in beauty vocational curricula.
Co-Authors Adha Kurnia Sari Ahmad Fauzi Aisi Susanti Aisya Shabrina Alifah Biggum Nabila Alifah Bigum Nabila Ambiyar, Ambiyar Anggun Sri Rahayu Anisa Taqwina Arief Maulana Arman Efendi Armina Sari Harahap Armina Sari Harahap Atasya Fadhilah Afifah Bayu Abiyoga Bayu Ramadhan Beni Haposan Sianipar Benny Haposan Sianipar Deby Cinthia Dedy Irfan Deta Aulia Dewi Liesnoor Setyowati Dewi, Siska Miga Difa Trevina Kinanti Edwin Musdi Elsa Rahmatillah Elvia Reza Engkizar, Engkizar Erifka Dwi Jayanti Ernawati Ernawati Ernawati Erni Masdupi Fadhila Fitri Hamdani Fadhillah Riski Aisyah Nasution Fadia kalma Lailani Fahmi Mardiah Fajar Syah Putra Febri Silvia Fina Oktafiani Fitri Dewita Gesit Tabrani Gesit Thabrani Gusmelidawati Gusmelidawati Hanifatul Nabila Hansi Effendi Hasan Hayatunnufus Hayatunnufus Iis Naini Ika Parma Dewi Indah Zukrufa Zikra Indra Saputra Intan Witari Jesicha Chanhwa Joni Edwar Dasrita Julita Novriwanti Laila Fajri Marzni Mohamed Mokhtar May Sarah Melda Mahniza Mudhia Khairunnisa Muhammad Adri Muhammad Imam Andikha Muhammad Nurul Muharika Dewi Murni Astuti Muthia Roza Linda, Muthia Roza Mutia Putri Mutia Putri Nabila Hendyana Nadia Putri Yenti Nadiratul Khaira Nanda Sari Siregar Neneng Wahida Nindi Elisa Nisa Rahma Sari Nizwardi Jalinus Nova Meta Saputri Nova Nelsya Ariani Novrita, Sri Zulfia Oktarina, Rahmi Pertiwi Harly Putri Prima Minerva Puan Nabilla Rendyka Eliadi Rilli Putri Rizky Hariyanto Rosalina, Linda Rosyeni Rasyid Septi Harpina Sindi Bella Lestari Syamsul Arifin Tahany Bisyarah Ra’fat Trie Amelia Tyas Asih Surya Mentari Usmeldi Usmeldi Waskito Weni Nelmira Widia Afriyuni Yanita, Merita Yasdinul Huda Yeni Elviza Febrianti Yolandafitri Zulvia Yuliana Yuliana Yuliana Zul Afriza Ningsih