Claim Missing Document
Check
Articles

Found 2 Documents
Search
Journal : An Idea Health Journal

PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PENDAFTARAN ONLINE PADA BPJS KESEHATAN MELALUI APLIKASI MOBILE JKN Indriani, Nova; Duana, Maiza; Fitriani, Fitriani; Yulizar, Yulizar; Murdani, Ihsan
An Idea Health Journal Vol 4 No 03 (2024)
Publisher : PT.Mantaya Idea Batara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53690/ihj.v4i03.331

Abstract

Tremendous technical progress has defined the period of contemporary globalization. BPJS Kesehatan released a mobile application called JKN. The goal is thatcustomers can quickly benefit fromthe service.Theauthor conducted this study in order to understand and identifyhowto assess customer satisfactionand related service quality. BPJS Kesehatan online registrant via mobile JKN. The quantitative approach is the method taken in this study. Quantitative techniques are applied to deliberate data analysis after research instruments used for data collection challenge pre-existing assumptions. Based on research findings and data analysis, customer satisfaction of STNK JKN in South Aceh Regency is influenced by service quality. Based on the hypothesis test, it has shown that the calculated value (5.941>1.98472) or sig <? (0.00 = 0.00) is greater than the table inconclusion, client happiness is influenced by the quality of services provided, namely JKN car registration can be taken based on the findings of studies that have been conducted. This shows that customer satisfaction with JKN car registration is influenced by service quality variables, supporting the hypothesis. With an R2 of 0.284, it can be concluded that 28.4% of the satisfaction variable is explained by the service quality variable
Pemanfaatan Kartu Jaminan Kesehatan Nasional (JKN) Dalam Meningkatkan Efektivitas Pelayanan Kesehatan Pada Puskesmas Menggamat Maghfirah, Nurul; Duana, Maiza; Fitriani, Fitriani; Nabela, Danvil; Yarmaliza, Yarmaliza
An Idea Health Journal Vol 5 No 02 (2025)
Publisher : PT.Mantaya Idea Batara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53690/ihj.v5i02.351

Abstract

The Government always strives to improve the quality of public health services nationally, and one of these efforts is using social security. Utilizing health services using National Health Insurance can make it easier for people to seek treatment at no cost. With this national health insurance, people can enjoy the same service facilities and increase the effectiveness of health services at the Menggamat Community Health Center. Therefore, Community Health Centers are required to constantly make efforts and be committed to meeting the standards and regulations made by the Government. This research aims to determine what factors influence the use of the National Health Insurance Card (JKN) in increasing the effectiveness of health services at the Menggamat Community Health Center. This research is quantitative with a cross-sectional approach, conducted in January 2024 with 105 respondents using a purposive sampling technique. The data was analyzed using the Chi-Square test. There is no significant relationship between the level of education and utilization of National Health Insurance (JKN) with a p-value = 0.631 > 0.05 OR value of 1.375 (CI = 0373-5.069), there is a significant relationship between the level of knowledge and utilization of JKN with a p-value = 0.023 < 0.05 OR value of 2.531 (CI = 1.126-5.687) then there is a relationship between people's perception of seeking medical treatment from a healer/shaman and the use of JKN with a p-value = 0.002 < 0.05 OR value of 0.265 (CI = 0.113-0618). Services at the Menggamat Community Health Center can be said to be effective based on several criteria for measuring effectiveness; however, public awareness in carrying out health checks at the Menggamat Community Health Center is still lacking based on the perception of the community who still seek treatment from healers/shamans.
Co-Authors Alamsyah, T. Anggun Triana Aniska, Tiara Anwar, Sufyan Aprilia Arung Natasya Arami, Ayu Arundhana, Andi Imam Asmarida Ayuning, Dwi Azwar Azwar Darmawi Darmawi Dewi Susanna Duana, Maiza Edaniati Edaniati Endah Anisa Rahma, Endah Anisa Fahlevi, Muhammad Iqbal Fatimah Wati Fikri Faidul Jihad Firman Firdauz Saputra Firzan Firzan Fitrah Reynaldi Giovanni Oktavinanda Hanifah, Uli Hasrah Junaidi, Hasrah Ihsan Murdani Indriani, Nova Is, Jun Musnadi Khotimah Khotimah Kusumawardani, Eva Flourentina Lili Eky Nursia N Luthfi, Fakhrurradhi M.Raja Tuleut Maghfirah, Nurul Mai Suriani Maiza Duana Mardi Fadillah Mohamad Gazali Mursyidin Mursyidin Mutiara Hasnah Nabela, Danvil Nadya Eka Syahrani Nellis Mardhiah Nih Farisni, Teungku Nih Farisni, Teungku Nih Farisni Nurdin, Ambia Nuril Ade Baskila Nurlisma Nurlisma Nurul Lisa Onetusfifsi Putra Pipi Rahayu Polanunu, Seinab Nailus Primarini Anggra Putri Amanda Rahayu Indriasari Rahayu Indriasari Rahmi, Mira Mauliza Resa Nazwa Reynaldi, Fitrah Reynaldi, Fitrah Rifaldi Rinaldy Rinaldy Rinaldy Rinaldy Rinawati Rinawati Safrizal Safrizal - Safrizal Safrizal Samsul Bahri Sasrianda Waruwu Serino Siti Aminah Rahman Susy Sriwahyuni Teungku Nih Farisni Teungku Nih Farisni Teungku Nih Farsini Veni Nella Syahputri, Veni Nella Venni Nella Syahputri Virna Rahma Qeysha Yarmaliza Yarmaliza, Yarmaliza Yulizar Yulizar Yuwen Serly Zakiyuddin Zakiyuddin Zakiyuddin Zakiyuddin Zakiyuddin Zakiyuddin Zakiyuddin Zakiyuddin Zakiyuddin Zakiyuddin Zakiyuddin Zakiyuddin Zakiyuddin Zakiyuddin, Zakiyuddin zakiyuddin, Zakiyuddin