Garuda - Garba Rujukan Digital

Perancangan Ulang Tata Letak Fasilitas untuk Meningkatkan Produktivitas dan Efisiensi Biaya Menggunakan Metode Systematic Layout Planning Suseno, Novie Susanti; Aulawi, Hilmi; Rustandi, Rustandi
Jurnal Kalibrasi Vol 22 No 1 (2024): Jurnal Kalibrasi
Publisher : Institut Teknologi Garut

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33364/kalibrasi/v.22-1.1529

In today's modern era, industrial development is increasingly rapid. This further encourages the development of businesses in all fields. One of them is the convection industry. The emergence of more new companies resulted in increasingly fierce competition. To win this competition, companies must use various strategies. Problems in layout result in overstock and high handling costs. Therefore, layout plays an important role in increasing space use efficiency, reducing handling costs and increasing process capacity. This research aims to design a facility layout that can increase productivity and cost efficiency in CV. Zahra Sewing House. The method used in layout design is the SLP (Systematic Layout Planning) method with the help of BLOCPLAN software. Based on the analysis of the Activity Relationship Chart (ARC), an alternative layout proposal was produced using the SLP method and BLOCPLAN software. Based on the results and data processing that has been carried out, there is a decrease in OMH (Material Handling Costs) in both proposals

Perencanaan Perbaikan Kinerja Perusahaan: Studi Kasus: CV. Kiki Jaya Motor Suseno, Novie Susanti; Aulawi, Hilmi; Al Faujan, Septian Kiki
Jurnal Kalibrasi Vol 22 No 1 (2024): Jurnal Kalibrasi
Publisher : Institut Teknologi Garut

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33364/kalibrasi/v.22-1.1557

Penelitian ini bertujuan untuk melakukan pengukuran secara komprehensif terhadap kinerja perusahaan CV. Kiki Jaya Motor serta melakukan perbaikan terhadap kinerja yang kurang optimal. Pengukuran dilakukan dengan Balanced Scorecard melalui empat perspektif yakni perspektif keuangan, pelanggan, bisnis internal, dan pertumbuhan dan pembelajaran. Hasil pengukuran menyatakan perspektif keuangan, bisnis internal, dan pertumbuhan dan perkembangan berkinerja baik sesuai tolok ukur yang telah ditentukan. Sementara itu, pada perspektif pelanggan berkinerja tidak baik dengan Customer Retention Rate dan Acquisition Rate tidak mencapai 50% selama 12 bulan terakhir dan kepuasan pelanggan berada di level kurang puas. Selanjutnya, direncanakan perbaikan sesuai dengan hasil pengukuran yang telah dilakukan menggunakan Analytical Hierarchy Process. Hasil perencanaan diperoleh tujuan perbaikan berdasarkan patokan nilai yang ada pada perspektif pelanggan yaitu optimalisasi pengalaman pelanggan untuk meningkatkan retensi dan kepuasan dengan kriteria atau misi yaitu peningkatan kualitas dan pelayanan serta dalam proses perbaikannya menggunakan pemilihan alternatif yaitu melakukan survei kepuasan pelanggan secara berkala untuk mengidentifikasi area peningkatan, melakukan riset pasar untuk memahami kebutuhan dan preferensi pelanggan, menyediakan produk atau layanan yang memadai di berbagai kanal distribusi, melakukan tranparansi dalam proses rantai pasokan, dan melakukan pelatihan reguler untuk meningkatkan kualitas pelayanan.

University Students’ Perspectives on Lecturer’s Digital Class Organization in Teaching ESP amid Covid-19 Pandemic Ramadhani, Reski; Aulawi, Hilmi; Ikhwana, Andri
Elsya : Journal of English Language Studies Vol. 4 No. 1 (2022): Elsya : Journal of English Language Studies
Publisher : Universitas Lancang Kuning

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31849/elsya.v4i1.8643

This study aims to investigate students’ perspectives on digital classroom organization implemented during online learning in teaching ESP in the context of higher education level at Garut Technology of Institute. To evaluate the organization of digital class utilization in language learning and determine the barriers and opportunities during the process, a mixed-method design with a close-ended questionnaire and an open-ended questionnaire was employed to reveal the students’ perspectives. 90 informatics engineering students studying English for Specific Purposes (ESP) were recruited in this study. The findings revealed that the students positively argued that their lecturer is capable of organizing and implementing various digital platforms during online learning. Most of the students are still motivated and engaged in learning even though it is conducted virtually. Besides, the platforms used by the lecturer synchronously and asynchronously are deemed to be effectively able to replace the face-to-face offline media since it keeps the lecturer and students interacting with one another. Some of the barriers come from the stability of internet access, students’ data, available devices, and particular technical issues. The implications suggest that both lecturers and students should prepare to adopt the digital classroom since it will be the new direction in language teaching.

PENGUKURAN DAN PERENCANAAN PERBAIKAN KUALITAS PELAYANAN JASA RENTAL DALAM UPAYA MENINGKATKAN KEPUASAN KONSUMEN Aulawi, Hilmi; Firmansyah, Ara
Jurnal Mitra Teknik Industri Vol. 3 No. 1 (2024): Jurnal Mitra Teknik Industri
Publisher : Universitas Tarumanagara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24912/jmti.v3i1.29728

The availability of a comprehensive and varied range of rental equipment constitutes a strength for the company, however, aspects of customer satisfaction may be influenced by certain factors that have not been implemented optimally. Additionally, rental service companies in Garut have yet to conduct a study on the measurement of the level of service quality provided. The purpose of this research is to measure the level of service quality, map the current service positions provided by the service provider, and determine priority quality attributes to formulate improvement plans to enhance customer satisfaction. The approach used is quantitative descriptive, utilizing service quality dimensions proposed by Grönroos as a reference for organizing quality attributes. The research method consists of three stages: first, the Servqual method is used to determine the gap between expected and perceived services; the ZoT method is employed to map quality attributes, providing an overview of the measured quality attribute positions within tolerance limits; and the AHP method is utilized to prioritize attributes for recommended improvements. The research findings indicate overall satisfaction with the measured service quality. However, four quality attributes have negative gaps and fall outside tolerance limits, indicating suboptimal service. Meanwhile, the largest-weighted quality attributes are prioritized in formulating improvement plans, with the “penyedia jasa cekatan (Tangkas) dalam memberikan solusi ketika terjadi yang tidak diharapkan” (C4.3) being the top priority. The analysis of prioritized quality attributes results in the development of a guide or procedure to facilitate the company in addressing customer complaints.

Perancangan Peningkatan Kualitas Jasa Usaha Kecil dan Menengah (UMKM) Fotografi Nabhani, Irfan; Ahmad Dzulfikar, Bilal; Aulawi, Hilmi
Jurnal Kalibrasi Vol 22 No 1 (2024): Jurnal Kalibrasi
Publisher : Institut Teknologi Garut

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33364/kalibrasi/v.22-1.1450

The research is aimed at improving the quality of services at UMKM in the photography industry. The creative industries, including the photography subsector, have experienced rapid growth in Indonesia. Therefore, it is important to improve the quality of services in this industry increasing competitiveness and customer satisfaction. The research uses the Quality Function Deployment and Service Quality methods to analyze and understand customer needs, QFD is used as a tool to identify attributes that need to be improved and prioritize improvement. Service Quality is used to measure the gap between expectations and performance in delivering services to customers. The level of customer satisfaction with the quality of X Photgraphy's service has not yet been met, as evidenced by the content of the questionnaire replies distributed to respondents using the Servqual method. Three attributes of service quality that need to be prioritized in order to make improvements based on the classification results are as follows: timely completion of photo results, employees dealing with customer questions and requests in a friendly and clear manner, and comfortable, safe and attractive premises. Action to improve service quality based on the need to minimize dissatisfaction with improvement priority attributes by making improvements including changing company management rules, reducing over orders, adding employees for specific positions, improving the implementation of sops, and adding concepts.

Analisis Sentimen Kepuasan Pengguna My Jne App Menggunakan Metode Support Vector Machine (SVM) Dan NaÃ¯ve Bayes Classifier (NBC) Aulawi, Hilmi; Kurniawati, Rina; Permana, Yogi
Jurnal Kalibrasi Vol 22 No 1 (2024): Jurnal Kalibrasi
Publisher : Institut Teknologi Garut

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33364/kalibrasi/v.22-1.1519

The aim of this research is to find problems with PT's goods expedition services. The first Tiki Lintas Nugraha (JNE), as well as the solution to this problem, based on reviews on various social media about PT's performance and services. The first Nugraha Line Tiki (JNE). Sentiment analysis is the computational study of a person's opinions, behavior, and emotions toward highly debated events or issues in society. One of the highly debated issues in 2021 is the policy of the My JNE Application system and social media as customer service for shipping goods. Of the two classification methods, the one with the highest accuracy value was selected. In this research, the Naive Bayes Classifier method is used to determine class groups of text documents. This method shows a fairly high level of accuracy, with a value of 97.67%. Next, the most common problems found based on the appearance of negative words were analyzed using text association. There are four main topics of many problems. The Analytic Network Process (ANP) process is used in the next stage to determine the solution priority from the output of the first stage to determine the solution priority level. Solutions that can be applied to My JNE system policy problems and social media customer service related to freight forwarding services include system improvement strategies and application maintenance that many complain about. Strategy to improve the skills of couriers and employees, strategy to improve employee and courier performance, strategy to strengthen the lost package policy by replacing lost items with the same amount, and strategy to provide punishment to couriers and employees if they make a mistake.

Perencanaan Skenario Strategi Pemasaran di Konveksi The Xild Apparel Aulawi, Hilmi; Rahmawati, Dewi; Misbah Syahbudin, Muhammad Khoirul
Jurnal Kalibrasi Vol 22 No 1 (2024): Jurnal Kalibrasi
Publisher : Institut Teknologi Garut

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33364/kalibrasi/v.22-1.1528

The problem currently occurring in the company is that currently the company only relies on acquaintances of the owners and workers there to carry out marketing, namely by marketing by word of mouth. This will of course lead to a narrow reach of consumers, unable to compete with similar companies and unable to adapt to external trends. Sales that occurred during the 12 months also experienced a fluctuating phase. Therefore, this company requires planning accompanied by the right strategy. The method used in this research is scenario planning. By using scenario planning, various scenarios can be prepared in the planning process, which allows them to be more flexible and remain focused on implementing an effective marketing plan. The research results showed that there were 4 scenario plans taken from two variables, namely clothing trends and competitors. The first quadrant of the scenario is responsive and adaptive, the second quadrant is operational efficiency, the third quadrant is innovative, and the last is differentiation. The scenario that should be used is the operational efficiency scenario because this will provide a wide consumer reach and also gain consumer trust directly through face-to-face meetings. Hybrid marketing conducted online and offline will provide flexibility to adapt strategies to changes in market trends or changes in consumer behavior. So the company can allocate resources according to needs.

Perancangan Ulang Tata Letak Fasilitas untuk Meningkatkan Produktivitas dan Efisiensi Biaya Menggunakan Metode Systematic Layout Planning Suseno, Novie Susanti; Aulawi, Hilmi; Rustandi, Rustandi
Jurnal Kalibrasi Vol 22 No 1 (2024): Jurnal Kalibrasi
Publisher : Institut Teknologi Garut

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33364/kalibrasi/v.22-1.1529

In today's modern era, industrial development is increasingly rapid. This further encourages the development of businesses in all fields. One of them is the convection industry. The emergence of more new companies resulted in increasingly fierce competition. To win this competition, companies must use various strategies. Problems in layout result in overstock and high handling costs. Therefore, layout plays an important role in increasing space use efficiency, reducing handling costs and increasing process capacity. This research aims to design a facility layout that can increase productivity and cost efficiency in CV. Zahra Sewing House. The method used in layout design is the SLP (Systematic Layout Planning) method with the help of BLOCPLAN software. Based on the analysis of the Activity Relationship Chart (ARC), an alternative layout proposal was produced using the SLP method and BLOCPLAN software. Based on the results and data processing that has been carried out, there is a decrease in OMH (Material Handling Costs) in both proposals

Perencanaan Perbaikan Kinerja Perusahaan: Studi Kasus: CV. Kiki Jaya Motor Suseno, Novie Susanti; Aulawi, Hilmi; Al Faujan, Septian Kiki
Jurnal Kalibrasi Vol 22 No 1 (2024): Jurnal Kalibrasi
Publisher : Institut Teknologi Garut

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33364/kalibrasi/v.22-1.1557

Penelitian ini bertujuan untuk melakukan pengukuran secara komprehensif terhadap kinerja perusahaan CV. Kiki Jaya Motor serta melakukan perbaikan terhadap kinerja yang kurang optimal. Pengukuran dilakukan dengan Balanced Scorecard melalui empat perspektif yakni perspektif keuangan, pelanggan, bisnis internal, dan pertumbuhan dan pembelajaran. Hasil pengukuran menyatakan perspektif keuangan, bisnis internal, dan pertumbuhan dan perkembangan berkinerja baik sesuai tolok ukur yang telah ditentukan. Sementara itu, pada perspektif pelanggan berkinerja tidak baik dengan Customer Retention Rate dan Acquisition Rate tidak mencapai 50% selama 12 bulan terakhir dan kepuasan pelanggan berada di level kurang puas. Selanjutnya, direncanakan perbaikan sesuai dengan hasil pengukuran yang telah dilakukan menggunakan Analytical Hierarchy Process. Hasil perencanaan diperoleh tujuan perbaikan berdasarkan patokan nilai yang ada pada perspektif pelanggan yaitu optimalisasi pengalaman pelanggan untuk meningkatkan retensi dan kepuasan dengan kriteria atau misi yaitu peningkatan kualitas dan pelayanan serta dalam proses perbaikannya menggunakan pemilihan alternatif yaitu melakukan survei kepuasan pelanggan secara berkala untuk mengidentifikasi area peningkatan, melakukan riset pasar untuk memahami kebutuhan dan preferensi pelanggan, menyediakan produk atau layanan yang memadai di berbagai kanal distribusi, melakukan tranparansi dalam proses rantai pasokan, dan melakukan pelatihan reguler untuk meningkatkan kualitas pelayanan.

PENGUKURAN KUALITAS LAYANAN BERDASARKAN DIMENSI SERVICE QUALITY (SERVQUAL) DENGAN METODE ZONE OF TOLERANCE (ZOT) DAN KANO PADA PET WORLD Rahmawati, Dewi; Aulawi, Hilmi; Kurniawati, Rina
J@ti Undip: Jurnal Teknik Industri Vol 18, No 1 (2023): Januari 2023
Publisher : Departemen Teknik Industri, Fakultas Teknik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jati.18.1.21-32

Pet World merupakan salah satu jasa pelayanan kebutuhan hewan peliharaan yang berada di Kabupaten Garut, namun pemenuhan tingkat kepuasan pelanggan belum dapat dilakukan secara optimal. Tujuan dari penelitian ini adalah untuk mengetahui tingkat layanan berdasarkan pada dimensi kualitas yang diberikan terhadap kepuasan pelanggan serta menghasilkan usulan perbaikan untuk meningkatkan kualitas layanan pada Pet World. Penelitian ini menggunakan pendekatan Mix Method dimana data kualitatif dilakukan untuk menguji validitas dan reliabilitas. Sedangkan data kuantitatif digunakan untuk pengolahan metode Servqual untuk mengukur kepuasan pelanggan, metode ZOT untuk mengukur apakah pelayanan masih dalam batas toleransi, dan metode kano untuk mengukur prioritas.Hasil penelitian menunjukan bahwa atribut layanan yang tidak memuaskan atau atribut yang memiliki gap score negatif yaitu dua atribut pada dimensi tangibles dalam segi kenyamanan dan keamanan, satu atribut pada dimensi reliability pada segi ketepatan dalam produk serta satu atribut pada dimensi responsivenes pada segi akses informasi. Selain itu, metode Servqual, ZOT, dan Kano relevan dengan penelitian yang dilakukan karena pada metode ini mengukur kualitas layanan berdasarkan pada dimensi kualitasnya serta berorientasi pada kepuasan pelanggan. Abstract[Measurement of Service Quality Based on Service Quality (Servqual) Dimensions With Zone of Tolerance (ZOT) and Kano on Pet World] Pet World is one of the services for pet needs in Garut Regency, but the fulfillment of the customer satisfaction level has not been optimal. The purpose of this study was to know the level of service based on the dimensions of quality provided to customer satisfaction and to produce suggestions for improvements to improve service quality at Pet World. This study used a Mix Method approach. The Qualitative data was used to test the validity and reliability. The quantitative data was used for processing the Servqual method to measure customer satisfaction, the ZOT method to measure whether the service is still within tolerance limits, and the Kano method to measure priority. The results showed unsatisfactory service attributes or attributes with a negative gap score were two attributes on the tangibles dimension in terms of comfort and security, one on the reliability dimension in terms of product accuracy, and one on the responsiveness dimension in terms of access to information. In addition, the Servqual, ZOT, and Kano methods are relevant to the research conducted because this method measures service quality based on its dimensions and does orient to customer satisfaction.Keywords: Kano; Mix Method; service quality; zone of tolerance

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