Article Per Year (5 Year)
p-Index From 2020 - 2025
7.605
P-Index
This Author published in this journals
All Journal Media Kesehatan Masyarakat Indonesia JURNAL GIZI INDONESIA Jurnal Kesehatan Lingkungan indonesia JURNAL PROMOSI KESEHATAN INDONESIA Media Kesehatan Masyarakat Indonesia Jurnal Manajemen Bisnis Jurnal Kesehatan Masyarakat Althea Medical Journal Jurnal Ilmu Kesehatan Masyarakat Jurnal Berkala Epidemiologi Berkala Ilmu Kesehatan Kulit dan Kelamin Gema Publica : Jurnal Manajemen dan Kebijakan Publik Public Health of Indonesia Jurnal Kesehatan Kesmas Indonesia: Jurnal Ilmiah Kesehatan Masyarakat Jurnal Berkala Kesehatan Jurnal Penelitian Pendidikan IPA (JPPIPA) Jurnal Kesehatan Vokasional AcTion: Aceh Nutrition Journal Jurnal Kesehatan Komunitas Media Ilmu Kesehatan Al-sihah: The Public Health Science Journal Jurnal Kesehatan Global Journal of Humanities and Social Studies Jurnal Kesmas dan Gizi (JKG) Medical Technology and Public Health Journal Jurnal Kesmas Prima Indonesia Contagion: Scientific Periodical Journal of Public Health and Coastal Health Surya Medika: Jurnal Ilmiah Ilmu Keperawatan dan Ilmu Kesehatan Masyarakat Abdi Dosen : Jurnal Pengabdian Pada Masyarakat Jurnal Prima Medika Sains Stannum : Jurnal Sains dan Terapan Kimia Jurnal Aisyah : Jurnal Ilmu Kesehatan AgriHealth: Journal of Agri-food, Nutrition and Public Health JUMANTIK (Jurnal Ilmiah Penelitian Kesehatan) Jurnal Ilmu Kesehatan Masyarakat JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit) JHE (Journal of Health Education)
Putranto Manalu
Universitas Prima Indonesia
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Computer Science & IT Economics, Econometrics & Finance Education Environmental Science Health Professions Immunology & microbiology Languange, Linguistic, Communication & Media Materials Science & Nanotechnology Medicine & Pharmacology Neuroscience Nursing Physics Public Health Social Sciences Veterinary

Published : 46 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search
Journal : Medical Technology and Public Health Journal

 1 
Improving Inpatient Services with the Quality Function Deployment Method Sembiring , Jessyca; Girsang, Ermi; Manalu, Putranto
TEKNOLOGI MEDIS DAN JURNAL KESEHATAN UMUM Vol 9 No 2 (2025): Medical Technology and Public Health Journal September 2025
Publisher : Universitas Nahdlatul Ulama Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33086/mtphj.v9i2.5806

Abstract

Improvements in the quality of inpatient care are needed to reduce overcrowding, increase patient engagement, make care more efficient, and empower patients toward self-care. These improvements can result in better patient outcomes, increased patient satisfaction, and more efficient delivery of healthcare. This is a quantitative study involving 98 respondents who have used inpatient services at the Royal Prima Hospital between December 2022 and January 2023. Data collection was based on the Servqual method and Kano models. The analysis results show that the smallest gap score (-0.12) is attributed to the number of medical personnel in the reliability dimension, whereas the largest gap score (0.09) is attributed to the physical appearance of doctors and staff in the tangibles dimension. Of the 23 attributes analyzed, 3 belonged to category A (attractive), 15 belonged to category O (one-dimensional), and 5 belonged to category M (must-be). The main technical responses that need to be addressed to improve service quality are hospital development, increased cooperation, and organizing education and training.
Co-Authors ACHMAD RIFAI Addin Amrulah Aditya Bastanta Guru Singa Aminuyati Aulia, Yuli Binarwan Halim Boas, Richie Ray Barry Br Ginting, Margaretha Febrina Buenita Sinurat Buenita, Buenita Butar-Butar, Erika Fatrecia Marsaulina Chinintya, Dwi Putri Chrismis Novalinda Ginting Chrismis Novalinda Ginting Damanik, Marco Frans Hernandes DAMERIA DAMERIA Dameria Dameria Dameria Gultom Dameria Gultom Desi Lustiyani Putri Ndruru Efendy Pakpahan Ellista Anatasia Sinaga Ermi Girsang Ermi Girsang Ermi Girsang Ermi Girsang Eva Ellya Sibagariang Fadilla Ripta Fahmi Syahpreza Tarigan Frans Judea Samosir Frans Judea Samosir Ginting, Chrismis Novalinda Ginting, Rapael Girsang, Ermi Girsang, Ermi Gunarto Sinaga Hafizah, Nandani Zakia Hajijah I. L. Panjaitan Hakim, Mia Amara Hamdi, Sintiya Harahap, Emira Nadiah Hartono Hartono Hartono Hartono Hasibuan, Nadilla Herbert Wau Hulu, Victor Trismanjaya Hutagalung, Priscilla Grace J Ikadawaty Hutabarat Janas, Dhyta Nurhasanah Jeremia Chandra Partogi Siallagan Kalimah, Kalimah Linda Suryani Sihaloho Maler, Tangge Mangatas Silaen Manullang, Melisa Masryna Siagian Masryna Siagian Megasilvia Sinaga Meyliana Ginting Milka Rositi Sianipar Mita Sahara Muhammad Aditya Kurnia Nadapdap, Marshall Jeremia Nasution, Ali Napiah Nasution, Sri Lestari Ramadhani Noor, Asri Nurhafsyah Daulay Perry Boy Chandra Siahaan Pratama, Irza Haicha Putri Marlinang Manalaksak Hutajulu Putri Yunita Pane Putri Yunita Pane Putri Yunita Pane Putri, Faradiba Fatillah Rambe, Fadilah Ummul Choiriyah Rapael Ginting Rapael Ginting Rara Vyani Adistira Ray Sweeta Silaban Reh Malem Br Karo Ribka Rusiani Pardede Rimma Sabarina Tarigan Ripta, Fadilla Rizki Luthfita Sari Rizky, Muhammad Irvan Samosir, Frans Judea Santy Deasy Siregar Santy Deasy Siregar Sembiring , Jessyca Siagian, Masryna Sijabat, Vina Helsa Laora Silalahi, Marlinang I. Simangunsong, Pahala Maringan J. Simangunsong, Pahala Maringan Jubel Simanjuntak, Mafe Robbi Sinaga, Suharni Pintamas Sindy Andari Sinurat, Jhon Patar Sitanggang, Rido Aliberto Sri Lestari Ramadhani Nasution Subrata, Mariany Puspita Suhartina Suyono, Tan Tan Suyono Tarianna Ginting Tarigan, Nita Kastrina Thomson Parluhutan Nadapdap, Thomson Parluhutan Ulina Karo Karo Ulina Karokaro Vera Prianggi Hutabarat Victor Trismanjaya Hulu Villia Sitepu Vina Helsa Laora Sijabat Virgin Tursulawati Panggabean Wau, Herbert Wela Tresia Nababan Wicaksana, Praja Dwi Widya Yanti Sihotang Wulan Indah Damanik Yani Sri Ningsih Yolanda Eliza Putri Lubis Yoridha Aulia Sinuraya Zega, Nensi Febriani Zendrato, Victorwan Novri